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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Laundry
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Safety deposit box
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Bar
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Meeting/banquet facilities
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Private parking
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Daily housekeeping
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Steam room
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Beach
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Staff adhere to local safety protocols
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Invoice provided
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Smoke alarms
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Face masks for guests available
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24-hour security
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Thermometers for guests provided by property
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Key card access
Review Highlights
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Property Description
Luxurious Accommodation
DIAMOND HOTEL VÂN ĐỒN, located in Cẩm Phả, boasts a seasonal outdoor pool, free parking, and a charming garden and terrace. The hotel offers comfortable rooms with balconies providing scenic city views, ensuring a relaxing stay for guests.
Convenient Amenities
Guests can enjoy the convenience of an on-site restaurant, room service, and a 24-hour front desk, catering to their every need. Stay connected with complimentary WiFi throughout the property, making it ideal for both leisure and business travelers.
Nearby Attractions
Situated just 7 km from Van Don International Airport, and with Quang Ninh Museum and Vincom Plaza Ha Long in close proximity, DIAMOND HOTEL VÂN ĐỒN is the perfect choice for those looking to explore the beauty of the region. Book your stay now for a memorable experience.
A deposit may be required at the property.
Location
Guest Reviews
Vị trí gần biển,phòng đẹp,giá cả hợp lý
Chưa có ý kiến
OFFICIAL COMPLAINT: SCAM & SAFETY WARNING - DIAMOND HOTEL VAN DON
Subject: Reporting Illegal Operation and Fraudulent Listing
I am reporting Diamond Hotel in the Van Don area for fraudulent activity and unsafe conditions. This property is part of a notorious, failed development project and should not be allowed on Booking.com.
Reasons for immediate removal:
Infrastructure Failure: The hotel is running on "ghost mode." Most of the building is dark, and they only provide the absolute minimum electricity to keep the lobby lit.
Closed Facilities: The pool is closed, green/empty, and all advertised amenities are non-existent. It is a shell of a building, not a functioning hotel.
Credit Card Fraud: They have no credit card terminals. They deliberately mark valid international cards as "invalid" in the Booking.com system to force guests into cash payments or to avoid paying platform commissions.
Dark History: The Van Don area and this specific project have been linked to land scandals and police investigations (dating back to 2005 and recently). Local authorities are visibly uncomfortable or panicked when this specific hotel is mentioned, indicating illegal or "grey zone" operations.
Safety Risk: There is no real security or professional staff. Staying here feels illegal and unsafe.
This is a "Ghost Hotel" scam. Do not let more tourists fall into this trap. Please investigate the legality of their business license and remove the listing to protect travelers.
Habitaciones espaciosas, silencioso
Un poco alejado de otros servicios: restaurantes, farmacias... Desayuno decente
Vị trí thuận lợi
Nhân viên dễ thương, nhiệt tình.
Khách sạn tạo điều kiện cho khách
Có gián trong phòng vệ sinh
Phòng rộng, khá đẹp, vị trí đẹp
Rèm cửa ban công thiết kế bất hợp lý, rất bất tiện khi ra vào ban công. Có rất nhiều biển dọa phạt khách: như dọa phạt 2tr nếu hút thuốc trong phòng, dọa phạt 5tr nếu đỗ xe trên vỉa hè.... Thay vì dọa phạt thì nên dùng câu từ lịch sự. Khách sạn ko phải là cơ quan công quyền.
Bữa sáng ko đc đa dạng, địa điểm thuận lợi
Vị trí khách sạn rất ổn, view đẹp
Chất lượng phòng nghỉ kém; chăn ga cũ, sàn gỗ cũ ọp ẹp, tường mốc, khu wc mở cửa khó, áp lực nước cho tắm sen kém. Đối với tiện ích công cộng bể bơi vừa bé lại không tiện nghi, không có phòng gym mặc dù có ghi trong chỉ dẫn.
I faced several significant challenges during my stay, including language barriers, additional charges, maintenance issues with the shower and rooftop repairs, and safety concerns with tools and electrical cables left out. The most frustrating aspect seemed to be the inability to use visa and Mastercard credit cards, which made accessing funds a hassle, requiring multiple trips to an ATM.
Great rooms with nice views over the bay. The staff were all very friendly and helpful. There is not too much around the hotel, but there are restaurants, shops, ATMs and a petrol station in the area.
The only issue I had was that the refrigerator didn't keep my drinks cold.
Clean
Breakfast end too early. End at 9.. wasn’t ideal for kids
The staff were friendly enough, however if they didn’t speak English they would just hang up the phone when you call reception from your room.
The shower was good with hot and cold water.
The bed had stains on the mattress and sheets, this is a cash only establishment no card payment for your room.
All the facilities were closed and don't look they have been open or maintained in a long time this included the pool and gym.
Staffs are very helpful. The electric car service drove us to go to the beach areas.
Location is quite far from the beach. the electric car service time is limited, finished at 6.30pm. After that time we had to walk back. The night time atmosphere was not fun ( dark,and scary) i felt if you go by yourself and your little baby.
Morning breakfast everyday was the same.
Swimming pool was unable to use.
Bathroom.....everytime you take a shower, water is leaking everywhere on the floor.
Breakfast is of poor quality.Its not what we expected for a 4 star rated hotel.( slices of bread, egg, instant powdered coffee /tea or Vietnamese noodles and few slices of watermelon too.You don't have that much to choose from.)
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