Mayfa Hotel - SHA extra plus

Hotels
6.1 (22 reviews)
2/20 wirathongyok road , Phuket Town , th

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Express check-in/check-out
Non-smoking throughout
Concierge service
Grocery deliveries
Outdoor furniture
See all facilities

Review Highlights

Pros:
Large bed
Cons:
Poor cleanliness
Rude staff
Dirty rooms
Subpar amenities
Lack of value for money
Disappointing location

Categories

Cleanliness
1
Guests consistently mentioned poor cleanliness as a major issue.
Service
3.5
Service received low ratings, with complaints about rude staff and lack of professionalism.
Location
5
Mixed reviews on location, with some guests disappointed and others satisfied.
Room Quality
2.8
Rooms were described as dirty and not as advertised, with poor quality bedding and facilities.
Amenities
4.9
Amenities were subpar, with reports of cockroaches and lack of proper housekeeping.
Value for Money
1.4
Guests felt the hotel did not offer value for money, with multiple complaints about the quality of services.
Food and Beverage
3.5
No positive comments on food and beverage, with concerns about cleanliness and quality.
Overall Experience
2.2
Most guests had a negative overall experience, expressing dissatisfaction with various aspects of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-25 00:00

Property Description

Modern Comfort in Phuket Town

Convenient Amenities: Mayfa Hotel - SHA extra plus offers free WiFi, room service, and a 24-hour front desk for a hassle-free stay.

Relaxing Features: Enjoy a garden, bar, and air-conditioned rooms with city views and flat-screen TVs, providing the ultimate relaxation experience.

Accessible Location: Situated near popular attractions like Chinpracha House and Thai Hua Museum, with a short distance to the airport, making it a perfect choice for travelers.

Book your stay at Mayfa Hotel - SHA extra plus for a memorable and comfortable experience in Phuket Town.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.1
Based on 22 reviews
Cleanliness: 1
Service: 3.5
Location: 5
Room Quality: 2.8
Amenities: 4.9
Value for Money: 1.4
Food and Beverage: 3.5
Overall Experience: 2.2
B
Bilal couple tr
8
2026-02-10 via Nuitee
B
Bilal couple tr
10
2026-02-10 via Nuitee
R
Ryan solo_traveller gb
8
Perfect place to stay for my onward travel
2026-01-09 via Nuitee
R
Ralph family with young children us
7
Good
2025-04-15 via Nuitee
R
Randhir family with young children mu
1
Bad Experience, no cleanness at all, bad customer service, Worst place.
Pros:

We liked nothing.

Cons:

There was no such breakfast. The reception desk people were rude and did understand english. On entering our room, we saw a cockroach on the wall. It is a bad place to stay and not value for money. The reception desk people need to follow some course on customer service which might help them. It looked more like a haunted house than a hotel. This place should be removed from booking.com
We do not recommend this place.

2025-03-25 via Nuitee
S
Steve young couple gb
4
Short stay in Phuket.
Pros:

The price. Booked as a budget stay but was disappointed at the level the hotel was at.

Cons:

Where to start. Large room being the only redeeming feature our booking said garden view. Which was basically a wall with laundry in front of the balcony. Towels were microfibre so weren’t able to dry properly after a shower. The sheets and bedcover were extremely poor quality and very dirty. Cockroaches running across the floor. The room wasn’t as described facility wise. But the worst thing was the housekeeping. As you can’t flush paper down the toilet you would expect the bin to be emptied every day. Wasn’t emptied once in our 3 night stay. It’s advertised as SHA quality. It’s not. Very very disappointing

2025-02-06 via Nuitee
J
Jack with friends gb
6
Pleasant
2025-01-11 via Nuitee
C
Carla family with young children uy
8
Very good
Pros:

Large bed

2024-12-27 via Nuitee
M
Marek young couple pl
6
Pleasant
2024-12-26 via Nuitee
B
Brahimih solo traveller ma
7
Good
2024-12-01 via Nuitee
A
Artur group gb
4
Great stuff but bad standard.Needs refreshing and maintenance work
Pros:

Stuff and the service was amazing

Cons:

No hot water in the bathroom and the standard of bathroom was shocking

2024-11-30 via Nuitee
J
Jon family with young children nz
6
Pleasant
Pros:

Next to municipal park

Cons:

No tea/coffee

2024-11-07 via Nuitee
R
Roger solo traveller th
3
Poor
2024-03-01 via Nuitee
I
Igor young couple de
4
Disappointing
Pros:

Hotel with good location and cheap one, nothing special just simple overnight is good for this money.

Cons:

However the internet was very bad, sometimes it was no connection at all and water flow was very weak.

2024-01-03 via Nuitee
C
Christos young couple gr
4
Disappointing
Cons:

It doesnt look like the pictures at all. Pretty dirty and the bathroom smells really bad as there is no window.
Far away from the town

2023-12-08 via Nuitee
N
Nasser solo traveller kw
10
Great staff great location
Pros:

Location

2023-02-01 via Nuitee
R
Roman with friends ca
7
Good
2023-01-17 via Nuitee
J
John solo traveller gb
6
Pleasant
2023-01-01 via Nuitee
Z
Zdenka group cz
8
Very good
Pros:

Approximately 15min walk to old town. The room was basic but everything you need for couple of days stay. Staff was also very kind.

Cons:

There is a bar quite close to the hotel and it can get a bit noisy at night.

2022-12-30 via Nuitee
E
Edward family with young children gb
10
Exceptional
2022-12-15 via Nuitee