Isara Boutique Hotel and Cafe

Hotels
8.1 (297 reviews)
72 Phuket Town, Talad Nua , Phuket Town , th

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Luggage storage
Non-smoking throughout
Kid meals
Coffee Shop on site
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Pleasant staff
Cons:
Cleanliness issues
Room quality inconsistencies

Categories

Cleanliness
6.43
Several reviews highlighted issues with cleanliness, particularly in bathrooms and the presence of mold.
Service
8.9
Staff were described as pleasant and helpful, but some reviews indicated dissatisfaction with responses to cleanliness issues.
Location
9.44
Multiple reviews cited the excellent central location as a major positive aspect.
Room Quality
7.89
Rooms were of varying quality; some were beautiful, while others suffered from dampness and pests.
Amenities
7.42
Amenities were available but some guests noted that the pool was closed during their stay.
Value for Money
7.88
The relationship between price and quality varied, with notable dissatisfaction among some guests.
Food and Beverage
8.43
Food quality was not explicitly mentioned, hence a standard quality for this hotel tier.
Overall Experience
8.4
Overall experiences were mixed; while some guests enjoyed their stay, others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 23:13

Property Description

Unique Boutique Experience
Escape to Isara Boutique Hotel and Cafe, a charming 3-star retreat in the heart of Phuket Town. Enjoy a relaxing stay just steps away from Thai Hua Museum and Chinpracha House.

Relaxing Terrace and Delicious Dining
Unwind on our picturesque terrace or savor a delightful meal at our on-site restaurant. Indulge in a variety of culinary delights and refreshing beverages at our cozy cafe.

Convenient Location and Modern Amenities
With free WiFi and proximity to key attractions like Prince of Songkla University and Chalong Temple, Isara Boutique Hotel and Cafe is the perfect choice for your Phuket getaway. Book now for an unforgettable stay in this vibrant city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for THB 300 per person per night when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for THB 450 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 297 reviews
Cleanliness: 6.43
Service: 8.9
Location: 9.44
Room Quality: 7.89
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.4
B
Brigitte • couple • de
7
2026-04-08 • via Nuitee
R
Ronson • couple • ie
5
Pros:

Location it’s ok.

2026-04-03 • via Nuitee
C
CRISTIAN • couple • co
8
Pros:

Good location. Staff friendly and helpful

2026-03-31 • via Nuitee
L
Luisa • couple • ch
4
Pros:

Gut gelegen, Zimmer waren herzig

Cons:

Unser Zimmer wurde nicht gemacht. Nach mehrfacher Aufforderung hat man uns dann immerhin neue Badtücher gebracht und den Müll geleert. Der Boden war auch nicht sauber und meine Füsse waren schwarz nach dem ich rumgelaufen bin. Die Dame am Empfang (wenn man das so nennen kann, es gab nämlich keine richtige Reception) war nicht sehr kooperativ und man merkte, dass sie vom Hotel nicht wirklich eine Ahnung hatte, da si eigentlich im Blumenladen angestellt war. Auch war ab halb 9 abends kein Personal mehr im Haus. Der Blumenladen war alles abgedeckt und es sah eher aus wie in einem Geisterhaus als einem Hotel. Es war auch nirgends eine Telefonnummer zu finden, wo man sich melden könnte, würde es ein Problem geben. Für den Preis sehr enttäuschend!

2026-03-30 • via Nuitee
L
Lukáš • couple • sk
6
2026-03-23 • via Nuitee
C
Catriona • couple • gb
8
Nice hotel in the old town
Pros:

The location was great for restaurants and sightseeing in the old town. The room was pretty.

Cons:

Check in process was a little slow. There was no kettle in the room. A communal one was provided downstairs in the hall, though.

2026-03-22 • via Nuitee
V
Vanessa • couple • za
7
2026-03-15 • via Nuitee
E
Emilie • solo_traveller • nl
5
Overall, fine but disapponting compared to what’s advertised
Pros:

The location, very central to Old town.
The place when you enter is actually a flower shop, so it does smell good but doesn’t look like the pictures at all. So forget about the cafe boutique vibe

Cons:

The non access to the pool, it was one of the main reasons I booked that place so it was quite a disappointment.
The staff was not helpful at all, not welcoming at all. It seems like it’s the staff of the florist shop and they have nothing to do with the hotel.
The bathroom was not clean and when I arrived there were some half dead cockroaches on the floor.

2026-03-14 • via Nuitee
A
Angela • couple • ch
8
2026-03-08 • via Nuitee
P
Pichapob • extended_group • th
9
2026-03-03 • via Nuitee
D
David • couple • gb
7
Would recommend for location but bed is rock hard!
Pros:

Location. Staff very friendly. Adjacent to florists which smelt amazing. Snacks and coffee great

Cons:

Bed was solid!!

2026-03-02 • via Nuitee
M
Michelle • solo_traveller • nl
6
Pros:

I would describe my stay at Isara Boutique Hotel and Café as mixed — not terrible, but not my favorite either.

On the positive side, I really liked the interior design. The entrance lobby is very cute with lovely decorations, and I especially enjoyed the pond with the koi fish in the lobby — it was incredibly relaxing to sit there and watch them. The location in Old Town is also very good and convenient. A small detail I appreciated was the complimentary green roll cake, which happens to be my favorite — that was a nice touch. The room itself was nicely decorated with a comfortable bed and overall cute interior.

Cons:

However, there were some downsides. The reception experience felt rather cold and unwelcoming. When I arrived (a bit stressed and sweaty from the heat), I had to wait several minutes before the door was opened, and the check-in process felt very formal and distant rather than warm. The staff were not openly unfriendly, but it felt more like an obligation than genuine hospitality.

The next day I asked about using the pool and was informed that it is only available for guests in higher room categories. While I understand that policies are policies — and perhaps I could have avoided the disappointment with more research — it still felt a bit discouraging.

I also casually mentioned that it was my birthday during my stay, and there was no reaction at all. Of course, I didn’t expect anything special, but even a simple “happy birthday” would have felt thoughtful.

Additionally, the room had a slightly unpleasant smell when I checked in, and I had to air it out and use incense to make it more comfortable.

Overall, the hotel has a charming design and a great location, but the service felt lacking in warmth. With a bit more attentiveness and hospitality, the experience could have been much better.

2026-02-24 • via Nuitee
P
Petra • extended_group • se
5
2026-02-23 • via Nuitee
M
Marika • solo_traveller • bh
10
Delightful
Pros:

Fantastic location, clean and very comfortable.

Cons:

The balcony area was non-smoking

2026-02-14 • via Nuitee
C
CM • couple • fr
1
Ne prenez pas cet hôtel si vous aimez la propreté.
Pros:

L’établissement n’est pas du tout conforme aux photos, c’est sale, vétuste, et pourtant nous ne nous attendions à rien, mais la, c’est vraiment n’importe quoi, c’est clairement mensongé.

Cons:

L’emplacement est vraiment bien, dans une rue calme près de tout, c’est la seule chose de positive.

2026-02-13 • via Nuitee
E
Eveline • family_with_children • ch
8
2026-02-10 • via Nuitee
M
Marie José • couple • fr
8
Pros:

L'accueil, l'ambiance du lieu entouré de fleurs dans cette boutique hotel

2026-02-08 • via Nuitee
J
John • extended_group • gb
10
Great communication with the hotel they even recommended booking transport to get to the hotel.
Pros:

very close to every thing in town but very quiet

Cons:

air con

2026-01-27 • via Nuitee
M
Melisa • extended_group • tr
8
2026-01-21 • via Nuitee
S
SHARON • couple • gb
9
Glad we stayed here's
Pros:

Nice building in town but very quiet inside. The entrance is a florist shop no longer a cafe. We had a suite with balcony. Helpful staff. Very clean.

Cons:

Our balcony had very high walls so couldn't see out onto street. Strangely there was a bath on our balcony! It was plumbed in but it could be seen by another room so we didn't use it 🙂

2026-01-20 • via Nuitee