Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Guests can opt-out any cleaning services during stay
Guest room sealed after cleaning
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Clean and modern rooms
Cons:
Small room size
Missing certain amenities like air conditioning

Categories

Cleanliness
9.28
Overall cleanliness was praised in reviews mentioning that everything was very clean.
Service
9.75
Guests consistently highlighted the attentive and friendly service from the staff.
Location
9.79
The location was frequently mentioned as excellent, with proximity to scenic areas and convenience.
Room Quality
8.24
Some reviews mentioned rooms being small or missing amenities like air conditioning.
Amenities
8.77
Amenities like a fridge in the room were appreciated, but some felt the hotel lacked services.
Value for Money
9.23
Most guests felt they received good value for the price paid.
Food and Beverage
9.28
Food at the associated restaurant was noted for its quality and service.
Overall Experience
9.25
Many guests expressed overall satisfaction and intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:43

Property Description

Cozy Accommodation with Scenic Views

Modern Amenities for Comfort
All rooms at El refugio feature a flat-screen TV and a private bathroom, with some offering a charming balcony to enjoy the picturesque surroundings.

Exciting Outdoor Activities
Located in Pinos Genil, guests can indulge in thrilling skiing and cycling adventures, making the most of the beautiful natural landscapes surrounding the hotel.

Convenient Location for Sightseeing
With key attractions like Granada Cathedral, Alhambra, and Generalife within a short distance, El refugio offers the perfect base for exploring the cultural and historical wonders of the region.

Book your stay at El refugio now for a memorable and enjoyable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 48 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 8.24
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 9.28
Overall Experience: 9.25
M
Manuel • family_with_children • es
1
Decepción
Pros:

Buenas instalaciones, pero el gerente bastante poco empático, lo que me hace quedarme con mal sabor de boca.

Cons:

Tuvimos que salir una noche antes de lo previsto, porque por el temporal no pudimos esquiar. Les pedí si podían devolvernos el coste de la última noche, aun asumiendo nosotros la comisión que tuvieran que pagar. Teníamos 2 dobles durante 4 noches. Primero me dijeron que había una comisión. Cuando les dije que yo la asumía, me dijeron que no podía anular con tan poco tiempo porque no tenían tiempo suficiente para realquilarla. Luego el problema no era la comisión de la agencia....
Soy consciente de que no es culpa suya la nevada que ha caído y que nos ha hecho regresar antes de tiempo sin esquiar. Pero algo más de empata y menos avaricia, hubiera sido lo coherente.

2026-01-28 • via Nuitee
T
Tomas • couple • pt
9
2026-01-19 • via Nuitee
L
Lucas • couple • es
10
Pros:

Increíble estancia, cerca de sierra nevada, sin ruidos, pueblo con servicios y con un ambiente acogedor. Muy agradecido con el trato de Guillermo y su equipo.

2026-01-06 • via Nuitee
J
Jose • family_with_children • es
10
Fantástico, instalaciones y trato.
2026-01-06 • via Nuitee
M
Maria • couple • es
10
2026-01-04 • via Nuitee
J
Jesus • couple • es
10
Inolvidable
Pros:

Lo mejor era llegar después de tanto frio en sierra nevada y tener a tu disposición el aire acondicionado
Tener nevera para las 4 cosas indispensables

Cons:

El alojamiento todo perfecto!

2025-12-31 • via Nuitee
F
Federico Sierra • solo_traveller • es
9
2025-12-31 • via Nuitee
J
Jose • couple • es
9
Pros:

La ubicacion, el entorno, la limpieza y modernidad

Cons:

No vimo a nadie en ningun momento, si bien estaba todo tan sencillonque tampoco fue necesario

2025-12-28 • via Nuitee
R
RobertoViniciusReale • family_with_children • es
10
2025-12-09 • via Nuitee
N
Nikita • solo_traveller • es
10
2025-12-07 • via Nuitee
F
Francisco • solo_traveller • es
8
2025-12-03 • via Nuitee
I
ISABEL MARIA • couple • es
10
2025-11-09 • via Nuitee
R
Ruben • couple • es
7
Pros:

bastante nuevo y bonito por el precio

Cons:

habitación pequeña y baño con puerta de cristal

2025-10-30 • via Nuitee
P
Pedro • solo_traveller • es
10
2025-10-20 • via Nuitee
M
Monica • couple • es
10
Pros:

Todo. Nos hemos alojado varias veces. Y siempre perfecto.

Cons:

Nada

2025-10-19 • via Nuitee
P
Pepi • couple • es
10
2025-10-17 • via Nuitee
F
Francisco • couple • es
8
2025-10-17 • via Nuitee
J
JOSE ANTONIO • family_with_children • es
8
2025-10-16 • via Nuitee
R
Ramon • extended_group • es
10
Quedada amigos Camino Santiago en Granada
Pros:

Todo es excepcional. No podía imaginar cuando realicé la reserva, que había dado de pleno con el alojamiento que cubriría mis necesidades del viaje planificado. Tenía pensado hacer rutas de senderismos y visita a Granada, ubicación perfecta, entorno incomparable. El alojamiento y las habitaciones reservadas imposibles de mejorar. El personal atento. Sin duda, es y será mi alojamiento de referencia, para mis próximas estancias en la zona. Totalmente sorprendido. Una grata experiencia

Cons:

No hay nada que no me gustara. Hacía tiempo que no tenía la sensación plena de satisfacción en mi elección.

2025-10-14 • via Nuitee
V
Vanessa • couple • gb
10
Would I stay there again - most certainly YES!
Pros:

What's not to like!! After staying in a supposed 4 star hotel recently - this place outshone my expectations. Clean, well decorated, a fridge for your own supplies in room (assuming every room). Nice bathroom, airy and with ac, hanging space, and tv. For us Brits, yes the kettle is missing, but plenty of cafes around, and they are extending, so will have a cafe on site. Perfectly placed for everything as there is a bus into Granada for 1.60 euro. The owner is also at Meson Guillermo, where you check in. The food is delicious, tapa with every drink and great service. They are helpful, friendly and highly efficient. Would I stay there again, most definitely.

Cons:

Being picky - a lift would be good, but the stairs are doable, even with a bad back. So, in reality, nothing I didn't like.

2025-09-19 • via Nuitee