Hotel Firenze

Hotels
9.2 (857 reviews)
Rua Sete de Setembro, 118 , Serra Negra , br

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful hotel
Cons:
Needs bathroom cleanliness improvement
Limited food variety

Categories

Cleanliness
8.95
Multiple reviews mentioned cleanliness positively; however, some reviews noted room for improvement, such as the mention of bathroom cleanliness.
Service
9.95
Repeatedly praised for excellent and attentive service from staff, contributing significantly to overall satisfaction.
Location
9.45
The location was frequently highlighted as excellent and very convenient.
Room Quality
9.45
Guests appreciated the comfort, spaciousness, and cleanliness of the rooms with few complaints.
Amenities
8.95
Good variety of amenities, but some guests indicated they could be improved (e.g., more options in the restaurant and pool).
Value for Money
8.95
While mainly favorable, some guests felt the price could be a bit high for certain days, balancing the overall value.
Food and Beverage
8.45
Generally positive but with suggestions for improvement in variety, especially at breakfast.
Overall Experience
9.45
Overall feedback was overwhelmingly positive, with many guests expressing their intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:59

Property Description

Welcome to our centrally located hotel in Serra Negra!

Convenient Location:
Situated just 90km from Campinas/Viracopos airport and steps away from Serra Negra bus station, our hotel is at the heart of the city center. Enjoy easy access to Teleférico and Lago dos macaquinhos.

Fantastic Amenities:
Indulge in our swimming pool, fitness center, and on-site restaurant. Hold productive meetings in our meeting rooms and unwind at the bar. With 24-hour front desk, free WiFi, and room service, we ensure a comfortable stay.

Comfortable Rooms:
Choose between our Standard Triple or Luxury Triple rooms, both offering modern amenities like AC, minibar, and flat-screen TV. The Luxury Triple room even features a relaxing bathtub.

Book now for a memorable stay in Serra Negra!

Important information:

A deposit via bank transfer is required to secure your reservation. The hotel will contact you after booking to provide bank transfer instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 10 years old stay for R$ 90 per person per night when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    Children from 6 years old to 12 years old stay for R$ 90 per person per night when using an available extra bed.
    People 13 years old and over stay for R$ 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 857 reviews
Cleanliness: 8.95
Service: 9.95
Location: 9.45
Room Quality: 9.45
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 8.45
Overall Experience: 9.45
A
André Rockert • family_with_children • br
9
Estadia muito boa. Já indiquei para uma pessoa. Se voltar a Serra Negra, repetirei o hotel.
Pros:

Café da manhã muito bom, bem variado, servido no restaurante super agradável e confortável.
Atenção da equipe de funcionários super prestativos.
Quarto bem espaçoso, silencioso e com cama confortável.
Localização bem privilegiada.

Cons:

Sugestões: Chuveiro e armários precisam de um upgrade, modernizando-os.

2026-03-20 • via Nuitee
R
Roberto • couple • br
9
2026-03-17 • via Nuitee
F
Faula • solo_traveller • br
10
Recomendo
Pros:

Gostei muito da localização e do café da manhã.
Muita variedade.

Cons:

Como sou mais sensível a barulho, minha janela dava para onde fica as condensadoras de ar condicionado.
Não pedi pra trocar de quarto, pq era apenas duas noites.

2026-03-16 • via Nuitee
A
ANDRE • couple • br
9
Muito boa.
Pros:

Muito boas as instalações de piscina, restaurante. Localização muito boa.

Cons:

O quarto poderia ser um pouco melhor, modernizado.

2026-03-16 • via Nuitee
C
Claudemir SOUTO • couple • br
9
2026-03-16 • via Nuitee
W
wilson • couple • br
9
Muito bom hotel.
Pros:

Café da manhã muito bom. Localização excelente.

Cons:

Do sistesma de fechadura e do acionamento da energia do apartamento.

2026-03-16 • via Nuitee
M
MARCIO • couple • br
10
No geral muito bom
Pros:

Quatro ótimo

Cons:

Ar condicionado, muito barulhento

2026-03-15 • via Nuitee
M
michelly • extended_group • br
10
Excepcional
Pros:

Comida e área de lazer

2026-03-11 • via Nuitee
C
Camila • couple • br
10
2026-03-09 • via Nuitee
L
Lincoln • family_with_children • br
9
Pros:

A localização do hotel é muito boa, os funcionários são muito atenciosos e prestativos.

2026-03-08 • via Nuitee
A
Ana Cristina Rebelo Gomes • family_with_children • br
10
2026-03-03 • via Nuitee
K
Kátia • solo_traveller • br
7
Satisfeita
Pros:

Tive uma hospedagem agradável.
Extremamente atenciosos quanto a minha sinalização de restrições alimentares (glúten e lactose)
Equipe de funcionários espetacular!

2026-03-02 • via Nuitee
A
Adalberto • family_with_children • br
7
Pros:

Excelente localização, funcionários educados e prestativos... Boa extrutura..

Cons:

Serra Negra em geral está muito inflacionada, os hotéis estão cobrando caro pelo que oferecem...

2026-02-28 • via Nuitee
T
Tereza • family_with_children • br
10
Pros:

Tudo

2026-02-27 • via Nuitee
A
Athanase • solo_traveller • br
10
2026-02-26 • via Nuitee
D
Danilo • family_with_children • br
10
2026-02-26 • via Nuitee
L
LAERCIO • couple • br
10
Pros:

Os funcionários são muito bons.

Cons:

O ar condicionado estava barulhento.

2026-02-24 • via Nuitee
R
Rosangela • family_with_children • br
10
Pros:

Fiquei impressionada com a linda decoração dos ambientes.
Conforto e serviço maravilhoso.

2026-02-24 • via Nuitee
M
Marcos • family_with_children • br
10
Pros:

Agradecimento em especial ao Edy e a Solange foram excepcional comigo e com minha família.
E parabéns a toda a equipe.

Cons:

Som no jantar

2026-02-23 • via Nuitee
S
Solange • couple • br
10
Maravilhosa
Pros:

Excelente atendimento, cordiais, e tomar o café ao som de piano tudo de bom

Cons:

Não tenho nada de que não tenha gostado

2026-02-23 • via Nuitee