Gran Hotel Ailen

Hotels
8.4 (2685 reviews)
Suipacha 18 , Buenos Aires , ar

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Children allowed

Facilities

Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Ironing service
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value for money
Cons:
Old rooms
Limited breakfast options
Noise issues

Categories

Cleanliness
8.13
Generally positive feedback, some concerns about noise and comfort affecting overall cleanliness.
Service
8.9
Many reviews highlighted the kindness and helpfulness of the staff.
Location
9.14
Consistently praised for its excellent proximity to attractions.
Room Quality
7.59
Mixed feelings about room comfort; some rooms old or noisy.
Amenities
8.62
Decent offerings but mention of outdated facilities.
Value for Money
8.58
Good value mentioned, though some feel the breakfast options could be improved.
Food and Beverage
7.63
Breakfast options described as limited.
Overall Experience
8.6
Overall satisfaction with a few negative points noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:10

Property Description

Central Location
Located only 400 meters from Florida Pedestrian Street, Gran Hotel Ailen is strategically positioned in the heart of Buenos Aires. Explore trendy Puerto Madero just 1.6 km away and marvel at the iconic Obelisk a mere 650 meters from the hotel.

Charming Decor
Step into a world of comfort and style in the fully carpeted rooms adorned with pastel-colored bedspreads and matching wallpapers. Enjoy modern amenities including free Wi-Fi and cable TV for a relaxing stay.

Convenient Amenities
Start your day with a delicious continental breakfast featuring pastries and regional jams. Unwind at the bar with a refreshing drink or snack. Need assistance? The 24-hour front desk is always ready to help, even with shuttles to Ezeiza Airport.

Book your stay at Gran Hotel Ailen for a memorable Buenos Aires experience.

Important information:

Please note the based on local tax laws, all Argentinian citizens and resident foreigners must pay an additional fee (VAT) of 21%. Only foreigners who pay with a foreign credit card, debit card or via bank transfer are exempt from this 21% additional fee (VAT) in accommodations and breakfast when presenting a foreign passport or a foreign ID along with a supporting document handed by the national migrations authority, if applicable.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs USD 15 per day.

Location

Guest Reviews

8.4
Based on 2685 reviews
Cleanliness: 8.13
Service: 8.9
Location: 9.14
Room Quality: 7.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 7.63
Overall Experience: 8.6
J
Jürgen • family_with_children • de
8
Pros:

Das immer sehr nette und hilfsbereite Personal, ob die Herren an der Rezeption oder die Dame beim Frühstück - alles wirklich gut !!!
Das Frühstück war solide, leider nicht sehr abwechslungsreich, dafür aber reichhaltig.

Cons:

Im Badezimmer störte der nicht immer funktionierende Spülkasten, die Dusche war intensiv und das gesamte Inventar qualitativ hochwertig.

2026-03-01 • via Nuitee
P
Pamela Elizabeth • family_with_children • cl
9
Pros:

La ubicación.

Cons:

El aire acondicionado falló.

2026-02-28 • via Nuitee
D
DANIEL KENJI • solo_traveller • br
10
2026-02-28 • via Nuitee
A
Achelyn • family_with_children • cl
10
2026-02-24 • via Nuitee
F
Fernandez • family_with_children • uy
10
Pros:

La ubicación y la limpieza

Cons:

Que cobren el estacionamiento y faltaba frutas y otras cosas en el desayuno

2026-02-24 • via Nuitee
S
Sebastian Eloy • family_with_children • fr
9
Pros:

La gentillesse du personnel

Cons:

Tout était très bien

2026-02-24 • via Nuitee
M
Mihai • solo_traveller • au
8
Short stay, due to a flight rescheduled, check out at 23:00, and hotel not responsive to an early check in.
Pros:

Professional staff and excellent location

Cons:

Outdated facilities and level of comfort

2026-02-24 • via Nuitee
M
Mántaras • family_with_children • ar
10
Muy recomendable
Pros:

La atención de la recepción IMPECABLE!

Cons:

Que no garanticen disponibilidad de cochera hasta que llegues.

2026-02-23 • via Nuitee
M
Marisa • couple • ar
10
La mejor estadia
Pros:

Excelente ubicación

Cons:

No tengo comentarios

2026-02-23 • via Nuitee
F
Fernando Nuñez Rocha • solo_traveller • uy
7
Puedo volver
Pros:

Ubicación

Cons:

Desayuno

2026-02-22 • via Nuitee
H
Hubert • solo_traveller • at
7
2026-02-14 • via Nuitee
R
Roberto Daniel • family_with_children • ar
10
2026-02-14 • via Nuitee
G
Gloria • couple • ar
10
Fin de semana de descanso
Pros:

El hotel está cerca de todo los puntos céntricos, pedimos comida y nos dejaron llevarla a la habitación.

Cons:

El ventilador queda prendido toda la noche y genera Mucho frío.

2026-02-14 • via Nuitee
Y
yainiel • solo_traveller • uy
1
Pros:

El hotel tiene buena ubicación

Cons:

La verdad fue una experiencia desagradable. Estuve viajando con mis hijos (3 y 13 años). El hotel tiene aire central y en la noche lo apagan y nos despertamos en la madrugada empapados de sudor. Cuando fui a las 4am a hablar con el de la recepción me dijo que era porque algún cliente llamaba porque tenía frío, que tenía que llamar para que lo encendieran. A la tercera noche sin poder dormir ya que estamos en verano y habían 35 grados, fui a hablar de nuevo con el de la recepción y me dijo que no podían tener el aire encendido toda la noche que si quería me fuera del hotel. Me cambié de hotel pero tuve que cambiar los planes de las vacaciones además de pagar mas por hacer una reserva de última hora. A excepción de Carlos que trabaja en la recepción en la mañana el cual siempre nos atendió de muy buena forma y se disculpó por el invidente

2026-02-14 • via Nuitee
A
Adam • solo_traveller • gb
7
Fantastic
Pros:

It’s a clean modern hotel well located

Cons:

As I said it’s well located and the staff are incredibly friendly
The guy in the afternoon shift has incredibly good English and does literally go out of his way for you which is nice and the guy on the nights was very helpful every time I spoke with the morning guy he was always busy but very friendly

2026-02-10 • via Nuitee
F
fernandez • couple • br
10
Estupenda
Pros:

El desayuno

Cons:

El aire acondicionado no sé podia regular

2026-02-08 • via Nuitee
M
Mariano Gabriel • solo_traveller • ar
6
Estadia bien. comoda con ciertos puntos a mejorar
Pros:

Me gusto la atencion y la ubicacion

Cons:

Flojo el desayuno por el precio tendria que ser mejor. Tuve que cambiar de habitacion por ciertos ruidos molestos y la que me dieron tenia un cierto olor desagradable. tuve que hechar mucho desodorante de hambiente

2026-01-31 • via Nuitee
T
TIAGO • family_with_children • br
10
Ficaria hospedado aqui novamente
Pros:

Localização, perto dos principais pontos turísticos e com serviços de restaurantes cafés e supermercados no máximo de duas quadras. Recomendo.

Cons:

Cafe da manhã com poucos opções, mas ne atendeu, como pouco pela manhã.

2026-01-29 • via Nuitee
C
Claudete • couple • br
1
Não contamos
Pros:

Deixa a desejar.

Cons:

Cama muito ruim ,bem mole

2026-01-29 • via Nuitee
J
José Manuel • family_with_children • pe
9
Agradable estancia en Buenos Aires
Pros:

La amabilidad de su personal

Cons:

El aire acondicionado que no se puede regular

2026-01-28 • via Nuitee