118 Hotel,Dato Keramat - Self Check In

Hotels
7.8 (22 reviews)
29, Jalan Dato Keramat , George Town , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Express check-in/check-out
Fire extinguishers
Contactless check-in/check-out
Smoke alarms
CCTV outside property
Security alarm
Key card access
See all facilities

Review Highlights

Pros:
Good air conditioning
Walkable to attractions (~20 minutes)
Shops nearby
Nice bathroom with separate shower and door
Water provided
Secure
Nice clean bedding, very comfortable
Nice clean towels
Shower gel and soap provided
Reading light controllable from bed
Plugs near bed
Desk and chair provided
Cons:
Hotel withheld large deposit and delayed/refused refund (serious service issue)
DO NOT STAY HERE (as reported by a reviewer)
Not the absolute cleanest
No window in room
Could use spare toilet roll
有点吵 (a bit noisy)

Categories

Cleanliness
8.6
Bedding and towels described as 'nice clean' and comfortable; one reviewer noted 'not the absolute cleanest' so overall slightly above average cleanliness.
Service
2
Strongly negative due to a reviewer reporting the hotel withheld a large deposit and refused to return it for two weeks with repeated excuses; service handling of payments/refunds is a major issue.
Location
10
Positive comments: walkable to attractions (~20 minutes) and shops nearby — location judged excellent and convenient for sightseeing.
Room Quality
10
Multiple positive notes: comfortable bedding, good bathroom with separate shower and door, useful desk/chair, reading light and bed-side plugs. Some negatives (no window, 'a bit noisy') but overall room fittings and comfort are excellent.
Amenities
10
Well-equipped: good air conditioning, water provided, shower gel/soap supplied, reading light and plugs near bed — amenities consistently noted as strong.
Value for Money
4
Perceived as poor due to the deposit-refund issue which significantly harms perceived value; otherwise room and amenities are good but the refund problem reduces value.
Food and Beverage
7.8
Not mentioned in the reviews; assigned target overall rating.
Overall Experience
10
Mixed but overall skewed positive for room quality, amenities and location; however the severe service issue around deposit is a notable exception that guests should be aware of.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-06 13:09

Property Description

Central Location
Conveniently situated near popular attractions such as Northam Beach and Penang Times Square, providing easy access to explore the city.

Modern Amenities
Enjoy air-conditioned rooms with flat-screen TVs, comfortable beds, and en-suite bathrooms, ensuring a relaxing stay.

Family-Friendly
With spacious family rooms available, 118 Hotel, Dato Keramat is the perfect choice for a memorable getaway with your loved ones.

Book now to experience comfort and convenience at 118 Hotel, Dato Keramat - Self Check In in the heart of George Town.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 22 reviews
Cleanliness: 8.6
Service: 2
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 4
Food and Beverage: 7.8
Overall Experience: 10
B
Bayangul • family_with_children • kz
5
2026-05-03 • via Nuitee
J
Jess • couple • gb
1
They keep your deposit even with no room issues
Cons:

DO NOT STAY HERE.
I had to give a large deposit to hotel before staying to get access to check in details (its a self check-in hotel).

It has been 2 WEEKS and they are refusing to give me back my deposit.
They make excuses every day as to why they cannot transfer the deposit back to me.
Unacceptable, STAY ANYWHERE ELSE.

2026-04-03 • via Nuitee
C
Chan • couple • my
9
2026-03-25 • via Nuitee
E
Emma • solo_traveller • gb
7
Pros:

Good air conditioning
Walkable to the attractions area ( 20 minutes)
Shops near by
Nice bathroom with separate shower with door
Water provided
Secure
Nice clean bedding, very comfortable
Nice clean towels
Shower gel and soap provided
Nice reading light that you can turn off from bed
Plugs near bed
Little desk and chair provided

Cons:

Not the absolute cleanest not bad though
No window in room
Could do with spare loo roll provided

2026-03-23 • via Nuitee
C
Chin ea • family_with_children • my
7
Cons:

有点吵

2026-03-22 • via Nuitee
R
Reinhold • couple • de
8
2026-03-10 • via Nuitee
M
Maria Luz • couple • es
7
2025-09-15 • via Nuitee
R
Rishikumar • family_with_children • my
9
2025-09-01 • via Nuitee
M
Mtyb83 • with friends • ae
10
Exceptional
Pros:

Best budget place in George town , close to everything. Rooms are little but chilled. Host is a very humble and polite person. Guided me everything nearby.

Cons:

Nothing

2025-05-03 • via Nuitee
L
Lee • with friends • my
5
Passable
2023-10-13 • via Nuitee
A
Anushiavathani • family with young children • my
10
Exceptional
2023-05-05 • via Nuitee
Z
Zaharman • young couple • my
5
location
Pros:

Location great,
Mr Tan at counter from 8am to 4pm was very helpful.....coz of him i will like to stay there in future because I got a very small room and cannot perform also my daily prayer because the space to cozy......next time should get a bigger room as was informed by Mr Tan 209 quiet small compare than others.......overall its ok.

Cons:

must have kettle

2023-03-06 • via Nuitee
A
Aida • young couple • my
8
Very good
Pros:

It's clean

Cons:

No parking

2023-03-06 • via Nuitee
N
Nachal • young couple • my
9
Worth the price
Pros:

Location. Good polite service

Cons:

A clothes liner to hang washed clothes in the room would have been good.

2023-02-11 • via Nuitee
Y
Yuet • review category business travellers • my
9
Superb
2023-02-09 • via Nuitee
V
Vinh • young couple • vn
6
Pleasant
Pros:

The location was convenient

Cons:

The room has no windows

2023-01-30 • via Nuitee
X
Xavier • young couple • my
7
Good
2023-01-05 • via Nuitee
A
Audrey • with friends • my
8
Very good
Pros:

the staff was very helpful.

Cons:

check in place not at the same property need to walk out to next building.

2023-01-04 • via Nuitee
F
Faustina • family with young children • my
10
Great! Worth the money.
Pros:

The hotel was really clean and placed at strategic location, hence it is near to all the touristic places. The host was humble and polite. Really easy to communicate with them. highly recommended.

2022-12-29 • via Nuitee
D
Dhimitrios • with friends • gr
7
Good
2022-12-16 • via Nuitee