Children allowed

Facilities

Ironing service
Non-smoking throughout
Shared lounge/TV area
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Great service
Good location
Cleanliness of rooms
Quality of breakfast
Cons:
Room size concerns
Lack of air conditioning
Noise from cleaning.

Categories

Cleanliness
9.29
Generally positive remarks about cleanliness in multiple reviews.
Service
9.76
Outstanding service highlighted by many guests.
Location
9.3
Excellent location as noted in various reviews.
Room Quality
8.25
Mixed comments; some found rooms small.
Amenities
8.78
Amenities satisfactory with room for improvement in offerings.
Value for Money
8.74
Good value noted, but some concerns over pricing details.
Food and Beverage
9.29
Breakfast praised by multiple guests.
Overall Experience
9.36
Overall positive reviews with high likelihood of return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:39

Property Description

Central Location

Hotel Puerta del Lago is conveniently situated just 2 blocks from the main square of Puerto Varas, offering easy access to the heart of the city and its attractions. Within walking distance to the Casino, guests can enjoy the vibrant surroundings and entertainment options nearby.

Comfortable Rooms

Each room at Hotel Puerta del Lago is designed for comfort, featuring amenities such as heating, a private bathroom, and a TV with cable channels. With cozy bed linen and towels provided, guests can relax and unwind in a peaceful setting after a day of exploring.

Convenient Facilities

Guests can take advantage of the 24-hour front desk and shared lounge area during their stay. Additionally, the hotel offers laundry services for added convenience, ensuring a hassle-free experience for all visitors.

Book your stay at Hotel Puerta del Lago now to enjoy a memorable and relaxing experience in Puerto Varas.

Important information:

Dear please add:All Chilean citizens, resident foreigners and foreigners must pay an additional fee (IVA) of 19%. Rates and additional fees must be paid in local currency.

This additional fee (IVA) is not included in the hotel rates.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 1544 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.36
S
San Martin • couple • cl
10
Pros:

Excelente lugar, ubicación, personal. La verdad que estamos muy conforme con el servicio

Cons:

La cama y las almohadas duras, pero es más que nada algo personal. El resto impecable.

2026-04-08 • via Nuitee
C
Charlotte • solo_traveller • ie
10
2026-04-06 • via Nuitee
P
Pablo • solo_traveller • cl
8
2026-04-05 • via Nuitee
U
Umaña • couple • cl
10
Fantástico
Pros:

Excelente el desayuno y la ubicación perfecta, cerca del centro, comercio y restaurante

2026-04-04 • via Nuitee
T
Tim • extended_group • gb
9
Pros:

Friendly hotel with decent sized rooms. Breakfast was great, and a 10 min walk to the lake front.

2026-04-03 • via Nuitee
P
Pirruccio • family_with_children • cl
8
Pros:

Amabilidad del.personal

Cons:

Habitación pequeña, pero cómoda.

2026-04-02 • via Nuitee
C
carlo • solo_traveller • it
8
Loved the hosts
Pros:

Cozy guest house in puerto Varas, not far from centre. Run by lovely ladies.

Cons:

Nothing in particular

2026-04-02 • via Nuitee
L
Luise • solo_traveller • de
10
Pros:

Die Freundlichkeit des Personals.

2026-04-02 • via Nuitee
M
Mónica • couple • cl
10
2026-04-02 • via Nuitee
S
sandra • solo_traveller • co
9
2026-04-02 • via Nuitee
V
Virginia • family_with_children • cl
9
Altamente recomendado, ambiente muy familiar
Pros:

Excelente atención, muy preocupados de como estábamos y que necesitábamos! A dos cuadras del centro muy bien ubicado

Cons:

Nada

2026-04-01 • via Nuitee
A
Antonio • couple • cl
7
2026-03-31 • via Nuitee
J
Joseline • couple • cl
10
Muy bonito y cómodo
Pros:

Habitaciones impecables, muy lindas. Baños en perfecto estado, buen desayuno y buena atención. Pero lo mejor de lo mejor: El mancha 🐶

Cons:

Si tuviera que decir algo es que el precio es algo elevado, aunque en el sector todos los hoteles son caros.

2026-03-31 • via Nuitee
E
Estevão Roberto • family_with_children • br
10
2026-03-31 • via Nuitee
C
Cortes • extended_group • cl
9
EXCELENTE
Pros:

AMABILIDAD

2026-03-30 • via Nuitee
J
Jenny • solo_traveller • cl
9
2026-03-29 • via Nuitee
S
Sebastian • solo_traveller • cl
7
2026-03-28 • via Nuitee
N
Nuñez Herrera • couple • cl
10
Cruce andino puerto varas Bariloche
Pros:

Me encantaron las instalaciones, muy lindas.
El personal muy atento.
El desayuno rico, haciendo la excepción de horario por mi salida anticipada al cruce andino.

Cons:

Nada que decir

2026-03-28 • via Nuitee
A
Andrea Fierro k • solo_traveller • cl
4
Bien la ubicación. Mejorar la calefacción y controlar musica de casa aledaña que da clases de baile.
Pros:

La cercania al centro de la ciudad y que tenga espacio exterior para estacionar (aunque no sea privado).

Cons:

Frio. Calefacción a radiadores no funcionaba y si funcionaba tras purgar duraba un rato. Ademas, en una casa posterior, tienen clases de baile a TODA musica que suena como si fuera en el mismo hotel por lo fuerte. Finalmente, el desayuno pareciera ser bueno pero hay que esperar a que te sirvan el cafe y resto de cosas en la mesa (nada autoservicio).

2026-03-28 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-03-28 • via Nuitee