Children allowed

Facilities

Ironing service
Non-smoking throughout
Shared lounge/TV area
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Great service
Good location
Cleanliness of rooms
Quality of breakfast
Cons:
Room size concerns
Lack of air conditioning
Noise from cleaning.

Categories

Cleanliness
9.29
Generally positive remarks about cleanliness in multiple reviews.
Service
9.76
Outstanding service highlighted by many guests.
Location
9.3
Excellent location as noted in various reviews.
Room Quality
8.25
Mixed comments; some found rooms small.
Amenities
8.78
Amenities satisfactory with room for improvement in offerings.
Value for Money
8.74
Good value noted, but some concerns over pricing details.
Food and Beverage
9.29
Breakfast praised by multiple guests.
Overall Experience
9.36
Overall positive reviews with high likelihood of return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:39

Property Description

Central Location

Hotel Puerta del Lago is conveniently situated just 2 blocks from the main square of Puerto Varas, offering easy access to the heart of the city and its attractions. Within walking distance to the Casino, guests can enjoy the vibrant surroundings and entertainment options nearby.

Comfortable Rooms

Each room at Hotel Puerta del Lago is designed for comfort, featuring amenities such as heating, a private bathroom, and a TV with cable channels. With cozy bed linen and towels provided, guests can relax and unwind in a peaceful setting after a day of exploring.

Convenient Facilities

Guests can take advantage of the 24-hour front desk and shared lounge area during their stay. Additionally, the hotel offers laundry services for added convenience, ensuring a hassle-free experience for all visitors.

Book your stay at Hotel Puerta del Lago now to enjoy a memorable and relaxing experience in Puerto Varas.

Important information:

Dear please add:All Chilean citizens, resident foreigners and foreigners must pay an additional fee (IVA) of 19%. Rates and additional fees must be paid in local currency.

This additional fee (IVA) is not included in the hotel rates.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 1544 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.36
S
Sebastian • solo_traveller • cl
10
Tranquilidad
Pros:

La cercanía de la gente

Cons:

La vista

2026-04-18 • via Nuitee
C
Carmen • solo_traveller • us
10
Pros:

Everything

2026-04-15 • via Nuitee
J
juris • solo_traveller • cl
10
muy buena opción
Pros:

Excelente ubicación y atención del personal del hotel. Muy bien las habitaciones

Cons:

Hora de check out muy temprano: 11.00 hrs ampliable máximo a las 12.00 hrs

2026-04-15 • via Nuitee
B
Bujes • solo_traveller • cl
9
Perfecto para lo que necesite
Pros:

Muy atentos, check in y out sin problemas

2026-04-14 • via Nuitee
A
Andrea • couple • ar
10
Excelente todo, muy buena atención.-
Pros:

Muy amables

2026-04-14 • via Nuitee
A
Antonia • family_with_children • cl
9
Pros:

El desayuno increíble

2026-04-14 • via Nuitee
R
Reinaldo Miguel • couple • br
7
Hospedagem ok
Pros:

Staff

Cons:

Café da manhã, Estado de conservação do quarto e limpeza

2026-04-14 • via Nuitee
R
Radek • extended_group • cz
10
2026-04-14 • via Nuitee
D
Diego Lisandro • couple • ar
8
Pros:

Excelente la atencion, muy personalizada y muy agradable estadia

2026-04-14 • via Nuitee
L
lois • couple • gb
9
Great place to stay.
Pros:

Great location. Nice staff. Very good breakfast.

Cons:

Nothing

2026-04-14 • via Nuitee
L
LAURA • couple • cl
9
tranquilidad y relajación conseguido.
Pros:

Buen desayuno y la ubicación precio calidad inmejorable.

Cons:

mejorar el desayuno, un desayuno buffet sería espectacular.

2026-04-14 • via Nuitee
J
JOSE FERNANDO • solo_traveller • br
9
Perfeita para quem quer conforto a baixo custo
Pros:

Limpeza, atendimento, qualidade da habitação

Cons:

Localização

2026-04-13 • via Nuitee
Z
Zamarin • solo_traveller • cl
10
Pros:

La atención y ubicación

2026-04-12 • via Nuitee
C
Carlos • solo_traveller • cl
8
2026-04-12 • via Nuitee
G
Grace • solo_traveller • cl
10
Hotel que no le falta nada!
Pros:

El Hotel era hermoso, me gustó la arquitectura , era un poco como un laberinto, y cada rincón tenía sillones. Luces claras , hacia que todo se viera lindo , elegante.
El dormitorio que nos toco, maravilloso , el baño impecable y curiosamente también las cerámicas tenían una arquitectura especial que me encantó.
Y el desayuno ,pero mas que excelente muy completo, muchos te , mucho café, huevo, kuchen de lo mas rico , de hecho el mejor que probé en el sur.
Mas que recomendarlo creo que deben ir para estar ahí y ver que realmente vale la pena estar en un lugar así.

Cons:

Nada, todo estuvo perfecto.

2026-04-12 • via Nuitee
S
San Martin • couple • cl
10
Pros:

Excelente lugar, ubicación, personal. La verdad que estamos muy conforme con el servicio

Cons:

La cama y las almohadas duras, pero es más que nada algo personal. El resto impecable.

2026-04-08 • via Nuitee
C
Charlotte • solo_traveller • ie
10
2026-04-06 • via Nuitee
P
Pablo • solo_traveller • cl
8
2026-04-05 • via Nuitee
U
Umaña • couple • cl
10
Fantástico
Pros:

Excelente el desayuno y la ubicación perfecta, cerca del centro, comercio y restaurante

2026-04-04 • via Nuitee
T
Tim • extended_group • gb
9
Pros:

Friendly hotel with decent sized rooms. Breakfast was great, and a 10 min walk to the lake front.

2026-04-03 • via Nuitee