Children allowed

Facilities

Ironing service
Non-smoking throughout
Shared lounge/TV area
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Great service
Good location
Cleanliness of rooms
Quality of breakfast
Cons:
Room size concerns
Lack of air conditioning
Noise from cleaning.

Categories

Cleanliness
9.29
Generally positive remarks about cleanliness in multiple reviews.
Service
9.76
Outstanding service highlighted by many guests.
Location
9.3
Excellent location as noted in various reviews.
Room Quality
8.25
Mixed comments; some found rooms small.
Amenities
8.78
Amenities satisfactory with room for improvement in offerings.
Value for Money
8.74
Good value noted, but some concerns over pricing details.
Food and Beverage
9.29
Breakfast praised by multiple guests.
Overall Experience
9.36
Overall positive reviews with high likelihood of return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:39

Property Description

Central Location

Hotel Puerta del Lago is conveniently situated just 2 blocks from the main square of Puerto Varas, offering easy access to the heart of the city and its attractions. Within walking distance to the Casino, guests can enjoy the vibrant surroundings and entertainment options nearby.

Comfortable Rooms

Each room at Hotel Puerta del Lago is designed for comfort, featuring amenities such as heating, a private bathroom, and a TV with cable channels. With cozy bed linen and towels provided, guests can relax and unwind in a peaceful setting after a day of exploring.

Convenient Facilities

Guests can take advantage of the 24-hour front desk and shared lounge area during their stay. Additionally, the hotel offers laundry services for added convenience, ensuring a hassle-free experience for all visitors.

Book your stay at Hotel Puerta del Lago now to enjoy a memorable and relaxing experience in Puerto Varas.

Important information:

Dear please add:All Chilean citizens, resident foreigners and foreigners must pay an additional fee (IVA) of 19%. Rates and additional fees must be paid in local currency.

This additional fee (IVA) is not included in the hotel rates.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 1435 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.36
C
camila • couple • cl
10
Unas vacaciones soñadas
Pros:

Muy buena ubicación. El personal de recepción muy amble y atento, tuvimos una muy buena estancia. ¡¡El desayuno es excelente!!

Cons:

Nada, un lugar maravilloso

2026-02-13 • via Nuitee
M
Maria De La Paz • family_with_children • cl
9
2026-02-13 • via Nuitee
A
Alberto • solo_traveller • cl
7
Piola dentro de todo
Pros:

Excelente atención.

Excelente ubicación.

Cons:

El desayuno muy simple y era igual todos los días.

Las habitaciones pequeñas.

Sitio ruidoso.

2026-02-13 • via Nuitee
I
Ingrid • family_with_children • cl
10
Pros:

Excelente la atención

Cons:

Quizás un poco mas de fruta en el desayuno

2026-02-13 • via Nuitee
V
Vinicius • family_with_children • br
10
Excelente opção, com certeza voltaria novamente.
Pros:

A localização é excelente, próxima do centro, mas muito calmo, numa rua com escolas. O atendimento foi muito cordial e atencioso, nos ajudaram muito em tudo que precisamos. Excelente café da manhã. Quarto bem iluminado e arejado. Ótimos chuveiros e tudo muito limpo. Apesar de não ter vaga, não tivemos problemas em estacionar em frente ou nas ruas próximas.

2026-02-13 • via Nuitee
F
fernandez venegas • solo_traveller • cl
10
2026-02-12 • via Nuitee
C
Camillo • couple • br
10
Pros:

Quarto confortável, limpeza impecável, café da manhã delicioso e funcionários extremamente prestativos e queridos.

2026-02-12 • via Nuitee
E
ELIZABETH • couple • cl
9
2026-02-12 • via Nuitee
N
Nicolás • solo_traveller • cl
7
2026-02-12 • via Nuitee
G
González • couple • ar
10
Recomiendo
Pros:

Cercanía al centro, limpieza. Camas cómodas, habitaciones sin ruido. Atención del personal maravillosa. Desayuno exquisito.

2026-02-11 • via Nuitee
G
georgina • family_with_children • cl
9
Pros:

El desayuno muy contundente y rico. La atención del personal muy cálida. Las camas cómodas. El estándar de limpieza de las habitaciones muy detallista.

Cons:

Al ser casa antigua tiene poca aislación de ruido, aunque los pasajeros no eran molestos.

2026-02-11 • via Nuitee
R
roberto • couple • ar
8
Cómoda y agradable
Pros:

Muy buen desayuno y muy atento el personal nos solucionó algunos problemas que tuvimos con los transportes

Cons:

Solo algo particular por mi edad que fue tener que subir un piso por escalera. Nada fundamental.

2026-02-11 • via Nuitee
R
Ruben • solo_traveller • cl
6
2026-02-11 • via Nuitee
V
VICTORIA • extended_group • ar
8
Hotel muy bien ubicado
Pros:

Excelente atención del personal , todos muy atentos !
Muy limpio y la cama súper cómoda . La ubicación excelente, tranquilo y cerca del centro .

2026-02-11 • via Nuitee
M
MARIO • couple • cl
8
Pros:

Desayuno regular, habitación regular. Pero si se suma todo, es bueno. El precio es alto, pero hay que considerar el peak de temporada.

Cons:

No tiene estacionamiento. Pero la zona es segura para estacionar en le calle.

2026-02-11 • via Nuitee
P
Pam • couple • im
7
2026-02-11 • via Nuitee
A
Aidan Patrick • family_with_children • us
10
Pros:

Comfortable room, good breakfast, free street parking, warm atmosphere with friendly staff.

2026-02-10 • via Nuitee
N
Natali • solo_traveller • cl
10
2026-02-10 • via Nuitee
N
Nora • couple • ar
10
Muy lindo hotel, cerca de todo
Pros:

el desayuno muy bien, la habitación muy pequeña pero cómoda, tenía todo lo necesario.

Cons:

no era buena la insonorizacion, pero tampoco fue un problema

2026-02-10 • via Nuitee
D
Diego • couple • ar
8
2026-02-10 • via Nuitee