Hotel Departamentos del Sur

Hotels
8.4 (186 reviews)
Ejercito 600 Esquina Los Leones , Puerto Montt , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Friendly staff
Affordable parking
Cons:
Cleanliness issues
Old room facilities
Limited food options

Categories

Cleanliness
7.48
Several reviews mentioned issues with cleanliness, like dirty towels and sticky floors.
Service
8.95
The staff received praise for their friendly and helpful attitude, though there were some noted concerns.
Location
9.49
Location was frequently praised for being close to shops and attractions.
Room Quality
7.44
Rooms were noted to be old and some with maintenance issues, but comfortable.
Amenities
8.47
Amenities were adequate, though some facilities were older and some were missing.
Value for Money
9.43
Many guests felt they received great value for the price, especially considering the location.
Food and Beverage
6.98
Breakfast options received criticism for being limited and overpriced.
Overall Experience
8.95
Overall a favorable experience, with some highlighted issues, but many positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:57

Property Description

Convenient Self-Catering Apartments
Hotel Departamentos del Sur in Puerto Montt offers self-catering apartments with free Wi-Fi, just a short walk from the city centre. Each apartment is equipped with a private bathroom, safety deposit box, minibar, and kitchen. Enjoy complimentary breakfast during your stay.

Relaxing Garden and Free Parking
Guests can unwind in the hotel's garden or take a short drive to Sector Pelluco Beach. The property also provides free parking for added convenience.

Close Proximity to Beach and Airport
Located just a 15-minute drive from Sector Pelluco Beach and 20 minutes from El Tepual International Airport, Hotel Departamentos del Sur offers a convenient stay for travelers.

Book your stay at Hotel Departamentos del Sur for a comfortable and hassle-free experience.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 186 reviews
Cleanliness: 7.48
Service: 8.95
Location: 9.49
Room Quality: 7.44
Amenities: 8.47
Value for Money: 9.43
Food and Beverage: 6.98
Overall Experience: 8.95
R
ROCAS • family_with_children • cl
5
Buen lugar pero es necesario preocuparse
Pros:

Estacionamiento....elementos para calentar agua y alimentos

Cons:

Toallas viejas y acercándose, sin papel higiénico, Sabanas muy usadas o viejas...limpiar o ase a alfombra

2026-02-28 • via Nuitee
P
Paulina • family_with_children • cl
10
Pros:

La habitación amplia

Cons:

Ojalá pudiera instalarse un ascensor

2026-02-26 • via Nuitee
I
Isabel • extended_group • cl
5
Aceptable
Pros:

La ubicación

Cons:

No reponen toallas y tienen poco stock de estas

2026-02-26 • via Nuitee
E
Esko • family_with_children • fi
8
Hyvä
Pros:

Siisti ja toimiva majoitus
Autolle oli suojaisa ja turvallinen parkkitila.

Cons:

Aamiainen oli tarjontaan nähden kallis.

2026-02-25 • via Nuitee
Y
Yeska Apartamentos • family_with_children • ar
6
Pros:

La ubicación

Cons:

Hotel viejo, con falta de mantenimiento. Alfombra y sillón con tapizados muy sucios
La atención en la recepción deja mucho qué desear

2026-02-24 • via Nuitee
S
SYLVIE • family_with_children • fr
10
Pros:

Super hotel. Très pratique pour une nuit avant de rejoindre l'aéroport. navette aéroport

2026-02-23 • via Nuitee
I
Ivan • family_with_children • cl
3
Cons:

Estimados,
Junto con saludar, quisiera manifestar mi molestia respecto a la atención recibida en recepción durante mis últimas visitas.
He concurrido en varias oportunidades al establecimiento y, lamentablemente, he notado una disminución progresiva en la calidad del servicio, especialmente en lo que respecta a la amabilidad del personal.
En particular, en una de mis últimas estadías, realicé una llamada el día previo para confirmar mi reserva, la cual fue correctamente validada. Sin embargo, al momento de mi llegada al hotel, fui atendido por una recepcionista que desconocía completamente dicha reserva, lo que generó una situación incómoda. A esto se suma una actitud poco cordial durante la atención.
Adicionalmente, la persona que me atendió atribuyó la falta de registro de la habitación a sus colegas, lo cual considero poco profesional y no corresponde en una atención de cara al cliente.
Considero que este tipo de situaciones no se condice con el nivel de servicio esperado, por lo que solicito revisar estos procedimientos y reforzar la atención al cliente.

2026-02-22 • via Nuitee
F
Francisco • family_with_children • cl
10
2026-02-22 • via Nuitee
J
Jorge Marcelo • couple • ar
8
Agradable hotel
Pros:

Hotel interesante... con cocina, habitación amplia, cochera gratuita.

Cons:

Podría mejorar las instalaciones. Ya no se usan por cuestiones de limpieza las alfombras que además están en muy mal estado.

2026-02-13 • via Nuitee
A
Antonia • couple • cl
7
2026-02-13 • via Nuitee
A
Abuelo do José • family_with_children • br
9
Pros:

Quarto ótimo. Bem no centro. Recomendo. Café da manhã ótimo.

Cons:

Garagem longe do hotel e a piscina, a água estava fria. Era para ser aquecida.

2026-02-12 • via Nuitee
R
Rossimiriam • couple • br
8
Uma boa surpresa!
Pros:

Procurávamos um hotel por uma noite que pudesse dar acesso fácil ao aeroporto pois tínhamos que sair para um vôo muito cedo no dia seguinte. Comparando com outros que vimos, a relação custo benefício foi muito boa! O quarto era bem confortável e limpo, mobiliário muito bom, as atendentes foram muito simpáticas. Além disso fica a poucos metros de um supermercado Jumbo enorme, onde pudemos fazer nossas últimas comprinhas de viagem. Não tomamos café da manhã porque íamos sair muito cedo. Tem estacionamento grátis e serviço de check out 24 horas. Uma boa surpresa!

Cons:

Não deu tempo de apreciar muita coisa para saber se algo era ruim. Talvez o banheiro fosse um pouco pequeno.

2026-02-12 • via Nuitee
A
andrea • couple • ar
8
buena
Pros:

ubicacion muy buena

Cons:

whifi no funciona

2026-02-12 • via Nuitee
R
Raquel • family_with_children • ar
9
Pros:

Ubicación y trato del personal, súper limpio

Cons:

Nada

2026-02-11 • via Nuitee
R
Rosana • family_with_children • ar
9
Buena relacìoʻn precio calidad
Pros:

Relacioʻn precio calidad
Acceso vehicular

Cons:

Una làstima el precio del desayuno a priori un poco alto

2026-02-11 • via Nuitee
E
Ewelina • family_with_children • pl
8
2026-02-11 • via Nuitee
P
Pedro • extended_group • cl
9
2026-02-10 • via Nuitee
I
Isidora jara • couple • cl
6
intermedio
Pros:

ubicación

Cons:

Que no se pudiera entrar unos minutos antes, si ya tenian lista la pieza

2026-02-10 • via Nuitee
R
Ricardo • couple • cl
10
Excelente y muy recomendable
Pros:

Todo ,ubicación ,limpieza el entorno el año pasado estuvimos en Europa y no tiene nada que envidiar a otros países y n algunos casos es mucho mejor departamentos del sur

Cons:

Todo me gustó

2026-02-10 • via Nuitee
E
Elson • family_with_children • cl
10
Pros:

Excelente la ubicación

2026-02-08 • via Nuitee