Hotel Costa del Mar

Hotels
7.6 (44 reviews)
Juan José Mira 975 , Puerto Montt , cl

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Express check-in/check-out
Tour desk
Facilities for disabled guests
Private check-in/check-out
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Attentive staff
Central location
Cons:
Cleanliness issues
Unsatisfactory breakfast

Categories

Cleanliness
6.81
The bathroom and room cleanliness were subpar with mentions of dirty shower and bath.
Service
9.28
The staff was attentive and friendly, receiving positive mentions.
Location
9.32
The location was described as very central and convenient.
Room Quality
6.77
Issues with room amenities like towels and bedding provided, and inadequate maintenance.
Amenities
7.8
Some basic amenities mentioned, but overall lacking in quality.
Value for Money
7.26
Guests felt that the price did not match the quality of the service received.
Food and Beverage
5.81
Breakfast offerings were minimal and poorly prepared, leading to dissatisfaction.
Overall Experience
7.78
Overall experience was affected by several service issues but some positive staff interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:16

Property Description

Stunning Views and Exceptional Service

Hotel Costa del Mar offers a perfect blend of comfort and convenience in Puerto Montt. The hotel's prime location provides breathtaking city views from the cozy patios in each room.

Modern Amenities for a Relaxing Stay

Each room at Hotel Costa del Mar is equipped with a flat-screen TV, comfortable bed linens, and a private bathroom ensuring a relaxing stay for all guests. The 24-hour front desk and concierge service are available to cater to every need.

Explore Nearby Attractions

Conveniently located near popular landmarks such as Pablo Fierro Museum and Chinquihue Stadium, guests can easily immerse themselves in the local culture. Don't miss the chance to visit Sagrado Corazón de Jesús Church just a short distance away.

Ready to experience the charm of Hotel Costa del Mar? Book your stay now and create unforgettable memories in Puerto Montt.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 44 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.32
Room Quality: 6.77
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 5.81
Overall Experience: 7.78
N
nivardo benito • family_with_children • pe
8
2026-03-17 • via Nuitee
K
Karen • family_with_children • cl
10
2026-03-13 • via Nuitee
H
Hugo • solo_traveller • cl
9
Recepción excelente
Pros:

La atención y la ubicación

Cons:

El colchón

2026-03-10 • via Nuitee
H
higuera • family_with_children • ar
9
Pros:

Excelente atención, muy amables todos y la ubicación, cerca de todo!

2026-03-10 • via Nuitee
E
Eduardo • family_with_children • cl
10
Excelente
Pros:

Aseo muy bien...personal atento...buena ubicacion.

2026-03-08 • via Nuitee
C
Cesar Eduardo • couple • cl
10
Pros:

Bueno. Excelente con los huevitos

2026-03-04 • via Nuitee
C
Carmen Trujillo • family_with_children • cl
10
Pros:

La atención del personal

Cons:

Nada

2026-02-24 • via Nuitee
D
De Avila • family_with_children • cl
4
Mejoren su limpieza
Pros:

La ducha

Cons:

La limpieza

2026-02-22 • via Nuitee
F
Fernanda • family_with_children • cl
5
Pros:

Me gusto la ubicación

Cons:

Se escuchaba todo de la habitación del lado, ofrecían desayuno y era bien poca la variedad

2026-02-14 • via Nuitee
M
MARCELA • family_with_children • cl
8
Pros:

La cercania a todo el centro

Cons:

La limpieza no estuvo 100%

2026-02-13 • via Nuitee
J
Jose • family_with_children • cl
9
2026-02-11 • via Nuitee
L
LORENA • family_with_children • cl
10
Pros:

Encantada;
Queda muy cerca del terminal de buses, a dos cuadras, cerca de costanera y Mall, el personal muy amable y el desayuno excelente.

Cons:

Que la Luz del baño no encendía aveces, el enchufe o soporte de la ampolleta estaba con problemas.

2026-01-25 • via Nuitee
A
Alicia • family_with_children • cl
4
Pros:

Ubicacion

Cons:

Televisor pixelado, solicite arreglo y nunca fueron. Había una gotera arriba del baño y no lo arreglaron, agua tibia, ruidos toda la noche. Desayuno con poca variedad, alimentos de mala calidad. Limpieza de la habitacion, no botaban la basura

2026-01-24 • via Nuitee
J
JIMMY • solo_traveller • cl
8
2026-01-19 • via Nuitee
E
Eduardo • family_with_children • cl
7
Opinion
Pros:

La atención del recepcionista y su muy buena voluntad para solucionar problemas

Cons:

Falta de mantenimiento (ventilador en el baño muy ruidoso)

Habitación no preparada(no había papel higiénico, toallas)

Desayuno muy pobre

2026-01-13 • via Nuitee
R
Roman • extended_group • cl
8
Acogedor
Pros:

La amabilidad del personal

Cons:

La habitación tuve que entregarla antes del check out para entregársela a otros pasajeros y el servicio de desayuno se ve sobrepasado para una buena atención.

2026-01-13 • via Nuitee
E
Evelyn • family_with_children • ar
6
2026-01-13 • via Nuitee
A
Anghie • couple • cl
8
Pros:

Está súper cerca del terminal de buses

Cons:

Un poco más de variedad en el desayuno!

2026-01-07 • via Nuitee
V
Victor • couple • cl
9
2026-01-05 • via Nuitee
L
LYNDEN • extended_group • cl
4
Habitación incómoda
Pros:

La cercanía y la limpieza

Cons:

La habitación. No tiene enchufes suficientes para cargar dispositivos lámparas sin ampolletas y lámparas no funcionales sin control remoto para la televisión cero programación en la preparación de la habitación hacen esperar 30 minutos al pasajero para entregar la habitación sin duda muy incómodo solo una noche me cambié de inmediato

2026-01-05 • via Nuitee