Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Modern and spacious rooms
Cons:
Cleanliness issues
Use of disposable towels

Categories

Cleanliness
10
Several guests mentioned cleanliness issues and unpleasant odors.
Service
10
Staff were frequently described as friendly and helpful.
Location
10
Conveniently located near the city center, but access can be challenging for some.
Room Quality
10
Rooms are spacious but have mixed reviews on cleanliness and other aspects.
Amenities
10
Amenities are available but include disposable towels that were not well received.
Value for Money
10
Guests felt it offered decent value considering the location and services.
Food and Beverage
10
No specific feedback on food; typically standard for this hotel tier.
Overall Experience
10
Guests overall enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:23

Property Description

Family-friendly Accommodation
Urban Inn, SP Saujana offers comfortable family rooms, making it the perfect choice for a getaway with loved ones.

Convenient Location
Located just 45 km from Sunway Carnival Mall and 65 km from Penang International Airport, our hotel provides easy access to nearby attractions and transportation hubs.

Exceptional Customer Service
With English and Malay spoken at our 24-hour front desk, guests can expect top-notch service round-the-clock.

Book your stay at Urban Inn, SP Saujana today and experience unparalleled comfort and convenience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

10
Based on 626 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
A
AMOKIA • solo_traveller • my
8
2026-03-14 • via Nuitee
Z
ZaraAida • couple • my
9
Pros:

The room was comfortable, clean, and perfect for relaxing after a long day. I love the kitchen area in the room😊

2026-03-08 • via Nuitee
H
Hassim • couple • my
5
2026-03-07 • via Nuitee
K
Khamron • couple • my
8
2026-03-07 • via Nuitee
A
AMOKIA • solo_traveller • my
8
2026-02-25 • via Nuitee
M
Mohamad • solo_traveller • my
8
2026-02-09 • via Nuitee
N
Nor • couple • my
10
2026-01-28 • via Nuitee
N
Nor • extended_group • my
10
2026-01-28 • via Nuitee
M
Mukilah • family_with_children • my
5
Stay for holidays
Pros:

Near to city centre

Cons:

They no provide bath towels and the shower heater temperature not hot.

2026-01-20 • via Nuitee
M
Muhammad Fahmi • extended_group • my
10
2026-01-19 • via Nuitee
G
Gunasegaran • family_with_children • my
7
2026-01-18 • via Nuitee
A
Anis • extended_group • my
7
2026-01-14 • via Nuitee
S
Suresh • solo_traveller • my
8
2026-01-13 • via Nuitee
I
Ima Radzi • couple • my
8
2026-01-09 • via Nuitee
M
Muhamad Taufik Bin • couple • my
5
Pros:

overall acceptable

Cons:

the matters is too firm

2026-01-06 • via Nuitee
M
MUHAMMAD • couple • my
10
overall i enjoy my stay and maybe one day i will revisit the hotel again. lastly i want to give big appraise for the sta
Pros:

the staff very polite and helpful

Cons:

unfortunately the room a bit cramp, the room smell cigarette( not the hotel false but the guest before whose not responsible),

2026-01-05 • via Nuitee
M
Maria • couple • my
9
2026-01-02 • via Nuitee
A
Aqilah • couple • my
8
2026-01-01 • via Nuitee
N
Norhidayati • couple • my
8
Pros:

Bilik design yg moden dan minimalis, segala kelengkapan ada...urban inn ni di bangunan kedai, jadi mudah nk ke kedai. Staf semua baik2, tak kerek ☺️

Proses check in dan check out pun mudah je.

Cons:

- Tuala mandi pakai buang 🥲
- Iron di hallway, tiada iron dalam bilik.

2025-12-28 • via Nuitee
A
Alif • couple • my
10
Pros:

Good

2025-12-25 • via Nuitee