Hotel Mondial Comfort - Frankfurt City Centre

Hotels
7.7 (2077 reviews)
Heinestr. 13 , Frankfurt/Main , de

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Lift / Elevator
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Easy check-in process
Cons:
Poor cleanliness
Lack of amenities

Categories

Cleanliness
6.7
Multiple reviews indicate issues with room cleanliness, especially regarding carpets and bathrooms.
Service
8.2
Some reviews noted responsive service during the check-in process, but there were complaints about poor communication.
Location
9.2
Several reviews highlighted a great location, with good access to transportation and food options.
Room Quality
7.7
Mixed sentiments on room quality; issues with outdated furnishings and cleanliness were noted.
Amenities
7.2
Limited amenities mentioned in reviews; issues with room facilities such as dirty carpets and absence of a fridge.
Value for Money
8.2
Overall value perceived as fair; however, some reviews questioned if the price matched the quality.
Food and Beverage
6.7
Breakfast not provided, leading to lower sentiment in this category.
Overall Experience
7.7
Guests expressed mixed feelings; some had positive experiences, while others experienced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 00:26

Property Description

Recently Renovated Accommodation
Located in the heart of Frankfurt, Hotel Mondial offers modern and quiet rooms that have been recently renovated. Enjoy the comfort of our rooms, furnished with free WiFi for your convenience.

Convenient Location
Situated just a 2-minute walk from the nearest U-Bahn station, our hotel is the perfect base for sightseeing or attending trade fairs. Explore the Zeil shopping boulevard and the charming Old Town, both within a 10-minute walk from the hotel.

Easy Access to Attractions
With our hotel's central location, you can easily immerse yourself in the vibrant city life of Frankfurt. Book your stay at Hotel Mondial now and experience the best of what the city has to offer.

Important information:

Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 12 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2077 reviews
Cleanliness: 6.7
Service: 8.2
Location: 9.2
Room Quality: 7.7
Amenities: 7.2
Value for Money: 8.2
Food and Beverage: 6.7
Overall Experience: 7.7
G
Gagan • solo_traveller • in
1
2026-02-28 • via Nuitee
M
Mir • solo_traveller • de
8
Pros:

Exceptional value for its location

2026-02-27 • via Nuitee
E
Erlon • family_with_children • de
6
2026-02-27 • via Nuitee
G
Gonçalo • solo_traveller • pt
6
2026-02-27 • via Nuitee
J
Joshua • extended_group • gb
10
2026-02-27 • via Nuitee
R
Rudölf • couple • de
7
2026-02-26 • via Nuitee
J
Joachim • family_with_children • de
9
2026-02-25 • via Nuitee
S
Svitlana • extended_group • de
5
2026-02-22 • via Nuitee
V
Vlora • extended_group • de
1
2026-02-22 • via Nuitee
B
Barbara • solo_traveller • de
8
2026-02-13 • via Nuitee
A
Anamario • family_with_children • de
8
2026-02-13 • via Nuitee
S
Starluce - Giuseppe • extended_group • it
1
Abbiamo prenotato per lavoro due stanze, le foto si presentavano apprezzabili ma quando siamo arrivati è stato un incubo
Pros:

Niente

Cons:

Pulizia, foto false, arredo danneggiato, sicurezza, tipologia degli ospiti, personale di pulizie, reception con personale assente

2026-02-11 • via Nuitee
M
Marylin Cristina • couple • de
6
2026-02-11 • via Nuitee
Z
Zhangxiong • solo_traveller • hr
1
Cons:

things were stolen

2026-02-11 • via Nuitee
K
Karim_behloul • couple • fr
9
2026-02-10 • via Nuitee
T
Thomas • couple • de
7
2026-02-10 • via Nuitee
L
Lisa • couple • de
2
Nicht gut
Pros:

Die Lage war gut

Cons:

Fernseher war kaputt und wir wurden so richtig verarscht von dem Typen der da ‚angeblich‘ gearbeitet hat. Der hat uns nämlich am Telefon erzählt das sofort jemand sich darum kümmern würde und es kam niemand, auch nicht nach mehreren Stunden.

2026-02-09 • via Nuitee
A
Angelika • couple • de
5
Schlechtes Preis-Leistungsverhältnis
Pros:

Gute Lage in einer ruhigen Seitenstraße, Zentrum in 10 min. fußläufig erreichbar, 5 kostenlose Parkplätze hinter dem Hotel.

Cons:

Zimmer abgewohnt, lieblos eingerichtet, fleckiger Teppich, Kopfkissenbezug fehlte. Nichtraucherzeichen wurden offensichtlich nicht eingehalten. Rezeption nicht besetzt, Zimmerschlüssel und Infos über WhatsApp-Code und Aushänge.

2026-02-08 • via Nuitee
M
Maud • couple • nl
7
2026-01-30 • via Nuitee
P
Pia • couple • de
5
2026-01-30 • via Nuitee