Hotel Mercure Krynica Zdrój Resort&Spa

Hotels
Mercure
8.9 (752 reviews)
ul. Leśna 1 , Krynica Zdrój , pl

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great service
Nice location
Spacious rooms
Cons:
Cleanliness issues
Limited food variety
Parking chaos

Categories

Cleanliness
7.61
Multiple mentions of cleanliness issues, such as dust and mold in the bathrooms.
Service
9.58
Many reviews highlight very nice service and helpful staff.
Location
9.62
Positive comments regarding the location being close to the city center.
Room Quality
9.07
Rooms are described as functional and spacious, with some initial issues resolved.
Amenities
8.6
Positive mentions of the pool and spa facilities, though sauna access is limited.
Value for Money
9.06
The hotel is deemed to provide good value for its services.
Food and Beverage
8.61
There are mixed feelings about the breakfast variety and quality.
Overall Experience
9.08
General satisfaction from guests despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:40

Property Description

Luxurious Accommodation
Hotel Mercure Krynica Zdrój Resort&Spa offers elegant, air-conditioned rooms with free Wi-Fi, LED TV, minibar, and safe ensuring a comfortable stay.

Wellness and Recreation
Guests have free access to a swimming pool with a children's pool, fitness centre, and at a surcharge, a luxurious sauna complex with various sauna options and steam bath. Face and body treatments are also available for ultimate relaxation.

Culinary Delights
Indulge in international dishes at the on-site restaurant, Zdrojowa, and unwind at the wine bar. For convenience, underground parking is available at an extra charge.

Experience luxury and relaxation at Hotel Mercure Krynica Zdrój Resort&Spa - book your stay now for a memorable getaway!

Important information:

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs PLN 50 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for 30 zł per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for 40 zł per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for 80 zł per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 752 reviews
Cleanliness: 7.61
Service: 9.58
Location: 9.62
Room Quality: 9.07
Amenities: 8.6
Value for Money: 9.06
Food and Beverage: 8.61
Overall Experience: 9.08
S
Sławomir family_with_children pl
10
2026-03-09 via Nuitee
B
Bartłomiej family_with_children pl
9
2026-03-08 via Nuitee
A
Agata family_with_children pl
2
Pros:

Miasto Krynica i basen w hotelu

Cons:

Obsługa- tragedia. Ukraińcy i Azjaci słabo lub wcale nie mówiący po polsku. Obsługa nie reaguje na prośby o usunięcie usterek. Nie działający tv , zimny kaloryfer w pokoju. Na stołówce, niby restauracji brudne stoły i sztućce.

2026-03-05 via Nuitee
D
Dominik family_with_children pl
9
2026-03-04 via Nuitee
T
Tomasz family_with_children pl
1
2026-03-02 via Nuitee
P
Petra family_with_children sk
8
2026-03-02 via Nuitee
G
Gabriela family_with_children pl
9
Jeżeli będę planować powrót do Krynicy to na pewno do tego hotelu.
Pros:

Bardzo duży wybór smacznych dań podczas śniadania. Miła i pomocna obsługa zarówno w restauracji, jak i recepcji. Ładne wnętrze jadalni. Duży basen z miejscami do relaksu. Wygodna opcja podziemnego parkingu. Pokój przestronny, dużo miejsc do przechowywania rzeczy. Duża kabina prysznicowa. Szlafroki :).

Cons:

Słabe oświetlenie w pokoju. Trudno poczytać książkę. Z trzech górnych żarówek działała jedna, żarówka lampki stołowej była przepalona, lampki przy łóżku dawały mało intensywne żółte światło. W ciągu dnia mnóstwo nowych, sennych much na parapecie.

2026-02-28 via Nuitee
P
Piotr family_with_children pl
5
Cons:

Dodatkowo płatny parking. Jakość nie jest adekwatna do ceny.

2026-02-25 via Nuitee
M
Marcin family_with_children pl
9
2026-02-24 via Nuitee
P
Paulina family_with_children pl
9
Pros:

czysto, bardzo wygodne łóżko, duży basen, pyszne śniadania, sala zabaw dla dzieciaków, siłownia

Cons:

dodatkowo płatny parking

2026-02-23 via Nuitee
P
Pampuch-Hamvas family_with_children hu
9
2026-02-23 via Nuitee
J
Jan Demko family_with_children sk
7
Pros:

Room size, pool, location

Cons:

Selection for breakfast

2026-02-22 via Nuitee
M
Małgorzata family_with_children pl
9
Pros:

Duży wybór śniadania, smaczne, super basen, miła obsługa, czysto i przyjemnie.

Cons:

Parking podziemny dodatkowo płatny

2026-02-13 via Nuitee
D
Daniel family_with_children pl
9
Cons:

Opłata za parking

2026-02-11 via Nuitee
N
Naďa family_with_children sk
9
Pros:

Raňajky aj personál boli super, izby pohodlné, čisté a veľké.

Cons:

Trošku ďalej od centra

2026-02-09 via Nuitee
H
HENRIETA TOMASCOVA family_with_children sk
10
2026-02-09 via Nuitee
M
Monika family_with_children pl
7
Pobyt mimo wszystko udany
Pros:

Dość przestronny pokój, basen, smaczne dania z karty restauracji

Cons:

Niedostosowanie menu restauracji do dzieci, mały wybór, śniadania te same każdego dnia, w Polsce obsługa w języku angielski, znają niektóre słowa ale dla mnie to był dyskomfort, drinki na średnim poziomie

2026-02-09 via Nuitee
M
Michał family_with_children pl
7
2026-01-30 via Nuitee
D
Daniel family_with_children pl
10
2026-01-28 via Nuitee
A
Anna family_with_children pl
9
Pros:

Cisza i spokój

Cons:

Krótkie menu, karta bardzi uboga, śniadanie dobre, choć pamiętam poprzednią wizytę u Państwa dobrych parę lat temu to śniadania były przepyszne (sałatki)

2026-01-26 via Nuitee