d margo

Hotels
6.1 (31 reviews)
Calle 10 Norte Lote 9 , Playa del Carmen , MX

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Internet access
Pool waterfall
Exercise/lap pool
Swimming nearby
Non-smoking rooms
Swimming pool
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Affordable price
Cons:
Uncomfortable mattresses
Rude service

Categories

Cleanliness
5.31
The review mentions issues related to cleanliness due to the service provided by the staff.
Service
6.78
Service was standard but mentioned an incident with a rude recepcionista.
Location
7.82
The location is excellent, close to main attractions.
Room Quality
4.77
The mattresses in the room are uncomfortable.
Amenities
5.8
Basic amenities provided, not specifically mentioned in a negative or positive light.
Value for Money
6.26
Despite some complaints, the price is considered affordable.
Food and Beverage
5.81
No comments on food and beverage, thus average rating.
Overall Experience
6.28
Mixed feelings due to service and room quality, but favorable location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:09

Property Description

Prime Location
Outdoor Swimming Pool
Free WiFi

To book your stay at D Margo in the heart of Playa del Carmen, where comfort and convenience meet, click now!

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.1
Based on 31 reviews
Cleanliness: 5.31
Service: 6.78
Location: 7.82
Room Quality: 4.77
Amenities: 5.8
Value for Money: 6.26
Food and Beverage: 5.81
Overall Experience: 6.28
V
Veronica • family_with_children • mx
7
Hotel, barato con los servicios básicos
Pros:

La ubicación es excelente, a unos pasos de la Quinta Avenida y la terminal alterna de autobuses a unas cuantas cuadras.

Cons:

Los colchones de la habitación son incómodos.

2025-08-09 • via Nuitee
H
Herrera • extended_group • mx
1
2025-07-27 • via Nuitee
V
Victor Salvador • extended_group • mx
6
Decepcionado
Pros:

Todo muy bien solo no me agrado que me cambiaran las tarifas en el hotel me subieron el precio además de cobrarme $200 más por garantía cuando salimos querían quedarse los $200 según por haber fumado en la habitación y ni mi compañero y yo fumamos

Cons:

El recepcionista muy grosero cuando le dije buenas tardes ni contesto

2025-07-01 • via Nuitee
E
Emily • solo traveller • gb
10
Exceptional
Pros:

The lovely manager kindly moved us to a room with air conditioning. I had an issue and It was dealt with in a professional manner. The hotel grounds are beautiful. It was in a central location right by the beach. It was spotlessly clean and amazing value for money considering how expensive this area is. All of the staff were polite and helpful. If you are on a budget this place is perfect.

Cons:

It could be quite noisy at night time. Not the hotels fault but the nightclubs nearby.

2025-04-27 • via Nuitee
J
Jaime • with friends • us
3
Poor
2025-04-19 • via Nuitee
R
Rachel • solo traveller • us
10
Would definitely stay here again
Pros:

If you don’t need fancy, this is an awesome choice. It was very clean and comfortable. Steps from 5th Ave and the beach. Though it was so close to the party scene, the noise wasn’t bad. The pool was nice, clean, and quiet. It also gets great sun during the day.
Other reviewers have said that it’s hard to find but the front of the building looks exactly like it does in the photos but it’s between two dive shops if you need better landmarks.
The staff was nice and helpful and the desk is open 24 hours, so if you need to check out at 2am, there’s someone to help you.

2025-04-11 • via Nuitee
M
Muhamed • solo traveller • ca
4
i do not recomand this place for tourist
Pros:

internet sooo bad - the place soo noisy at night you can not sleep

Cons:

not very clean so noisy at night no internet

2025-02-11 • via Nuitee
G
Gloria • solo traveller • us
2
Very bad cancelation policy.
Pros:

I was certainly upset because I wanted to cancel my stay and they charge me the total amount if I cancel.that why I stayed.very bad cancelation policy

Cons:

Cancelation policy....you can't cancel if you don't like the place. They forced me to stay .because anyway they will charge my credit card..very bad

2025-02-02 • via Nuitee
A
Armandete • young couple • mx
8
Very good
2025-01-08 • via Nuitee
G
Geroge • solo traveller • th
1
It’s a scam. Do not book!
Pros:

Hotel is a scam. There is no hotel by that name at the location or at the geo location which is different. The phone number and messages went unanswered.

Cons:

It doesn’t exist!

2024-08-12 • via Nuitee
J
Jai • solo traveller • gr
4
Disappointing
2024-03-20 • via Nuitee
S
Sandra • family with young children • ca
9
Great location for the price
Pros:

Cleanliness of the room; nice pool; location; staff was very pleasant

Cons:

Just the noise at night.. but this was downtown Playa on a Saturday night (to be expected).

2024-03-18 • via Nuitee
D
Deborah • solo traveller • ca
10
Exceptional
2024-02-24 • via Nuitee
A
Aaron • family with young children • us
8
yes
Pros:

No Breakfast

Cons:

The location. we were 1 block to the beach

2024-01-13 • via Nuitee
E
Esmeralda • family with young children • us
8
Not bad for a last minute booking on New Year's Eve.
Pros:

The proximity to all the clubs, 5th ave and the beach

Cons:

Options to pay with credit card was not possible. Lack of decorations made the room feel cheap and like we should've played less. The Check out inspection took forever and he didn't have enough change to give us back our full deposit.

2024-01-05 • via Nuitee
A
Abraham • review category business travellers • mx
6
Pleasant
2023-12-18 • via Nuitee
V
Veronica • family with young children • mx
8
Very good
Pros:

Please be more friendly with hosters :)

Cons:

I didn´t like how serious where the attenders

2023-07-28 • via Nuitee
M
Mark • solo traveller • us
3
Poor
Cons:

Would only accept cash (no credit card whatsoever), would not accept USD, no ATMs anywhere near hotel that dispensed local currency (only USD), & very unhelpful & rude.

2023-07-21 • via Nuitee
D
Daniel • solo traveller • us
10
Friendly,Clean,Compassionate Group of Family I remember remember as Friends in Playa Del Carmen
Pros:

Wonderful place to stay in Playa del Carmen! Incredibly friendly and welcoming hotel to stay at while visiting in Playa and always one step ahead keeping your visit as stress free as possible during your holiday. Clean, quiet, close to all Playa offers from 5th avenue and Zenzi Beach one block away, and safe area with presence of the policia and main taxi stand for city wide transportation available feet away and helping or make a safe trip to Playa for a a great time!

Cons:

I cannot think of one negative experience at Hotel D’Margo as I travel frequently and nearly ALL major Hotel brands including resorts like Hilton/Hyatt regularly have inconvenient maintenance, technical, or staffing issues that contribute to increased stress and problems during your resort vacation! Call or visit hotel D’Margo direct also to book!

2023-07-14 • via Nuitee
D
Daniel • solo traveller • us
10
Phenomenal Location, Family Operated, Comfortable / Clean & Safe!
Pros:

Hotel D’Margo is a fantastic hotel in a great location because you are nestled between a white sandy beach less than one block away on your right and the best of 5th Avenue on the other — all of this with peace and quiet in the evening and night time hours! I highly recommend this hotel as incredibly nice, friendly, and welcoming family operating the property and they pay attention to all details necessary including the highest level of cleanliness and MOST COMFORTABLE BEDS EVER!!! Amazing stay at a phenomenal price for location, comfort, and safety!

2023-07-11 • via Nuitee