Lady Florence Dixie

Hotels
8.8 (2007 reviews)
Manuel Bulnes 655 , Puerto Natales , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Luggage storage
Safety deposit box
Tour desk
Car hire
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
No hot water
Construction noise

Categories

Cleanliness
8.26
The hallways were dirty and littered with boxes.
Service
8.73
Some of the staff were very helpful, but communication was difficult due to language barriers.
Location
9.77
Great location, easily walkable to many attractions.
Room Quality
8.22
Rooms were small and poorly decorated despite being clean.
Amenities
8.25
Limited amenities; hot water issues and noise from construction impacted experience.
Value for Money
8.71
Good value considering location, but not with the service experienced.
Food and Beverage
9.26
Breakfast had well-prepared options like scrambled eggs, though limited overall.
Overall Experience
9.23
The experience was marred by construction and hot water issues, overshadowing the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:49

Property Description

Central Location

Located just a few blocks from Plaza de Armas square and the historical museum, Lady Florence Dixie is the perfect base for exploring the city center of Puerto Natales.

Comfortable Rooms

Relax in our cozy rooms featuring private bathrooms with tubs, hairdryers, and cable TV, ensuring a comfortable stay for all guests.

Convenient Amenities

Enjoy the convenience of a 24-hour front desk for all your needs, including luggage storage services. Stay connected with free Wi-Fi in public areas and take advantage of our free parking on site.

Book your stay at Lady Florence Dixie now to experience the best of Puerto Natales!

Important information:

All reservations are required to be paid in full at the time of check-in.

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 2007 reviews
Cleanliness: 8.26
Service: 8.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 9.23
E
Edward • couple • au
7
Pros:

Arrived late and staff very helpful. Spacious room.

2026-05-01 • via Nuitee
K
Katherine • extended_group • us
10
2026-04-25 • via Nuitee
G
Garcindo • couple • br
7
Pousada simples , boa localização
Pros:

Boa calefação , bom café da manhã

Cons:

Barulho dos outros quartos

2026-04-25 • via Nuitee
C
Cheryl • solo_traveller • us
5
Reasonable place to stay.
Pros:

Good location, nice breakfast, kind staff.

Cons:

Nothing. It’s a hostel. Met our needs.

2026-04-13 • via Nuitee
R
Renee • couple • br
10
2026-04-12 • via Nuitee
T
TracyHou • family_with_children • tw
8
Pros:

地理位置在市區，非常方便；早餐選擇豐富又美味；雖然是老酒店了，但還是有認真的在維護與經營

Cons:

邊間會有抽水馬達聲，時不時會被吵到

2026-04-10 • via Nuitee
E
enzo • solo_traveller • ch
8
2026-04-10 • via Nuitee
M
ManuelaDm00 • family_with_children • gb
7
Buon albergo
Pros:

Location buona. Camera grande e pulita. Disponibili a prepararci il pranzo al sacco su pagamento. Colazione buona.

Cons:

L'acqua della doccia diventava tiepida dopo un paio di minuti.

2026-04-09 • via Nuitee
G
Gizem • couple • nl
7
2026-04-05 • via Nuitee
Łukasz • couple • pl
9
2026-04-05 • via Nuitee
Łukasz • couple • pl
9
2026-04-02 • via Nuitee
A
ALEXANDRO • solo_traveller • br
8
Pros:

Localização

Cons:

Internet instável e aquecimento desligado

2026-03-30 • via Nuitee
F
Frauke • family_with_children • de
8
2026-03-30 • via Nuitee
D
Doris • couple • cl
3
No regreso allí de nuevo
Pros:

Solo ubicación

Cons:

Camas chicas, poca agua, falta más higiene y desayuno pésimo.

2026-03-29 • via Nuitee
J
Jim • extended_group • us
10
2026-03-25 • via Nuitee
F
Friend • couple • us
6
Good for location and cost
Pros:

Location and staff interactions were good. Curb appeal was good but can use tiding up.

Cons:

Check in was very late and confusing. The late part was due to late flights in not the hotel's issue

2026-03-24 • via Nuitee
Y
Yuliia • solo_traveller • ua
5
Pros:

Very polite and nice staff, they were trying to help with our problems.

Cons:

We booked the most expensive apartment in this hotel, but there were quite few problems over there.
First of all and the most disappointing that there was no hot water, and we had to shower in different rooms all the times after all day of hiking. Then there was this bad smell coming from the toilet which spread all over the apartment, and finally the curtains didn’t work properly in the main bedroom and we had to sleep with all the light coming from the street, and there was a lot of it.
So it’s not worth its money, the apartment is nice but needs updates. It’s disappointing that we paid three times more for the apartment comparing to other places, and couldn’t get the basics. all the personnel was very nice and helpful though.

2026-03-24 • via Nuitee
A
Asenjo • solo_traveller • br
7
Pros:

A localização é muito boa.

Cons:

A acomodação, mesmo sendo ampla, tinha um banheiro desconfortável.

2026-03-23 • via Nuitee
I
Itziar • couple • es
9
Pros:

Hotel en el mismo centro del pueblo y muy cerca de la estación de autobuses. A destacar la amabilidad de las señoras en la recepción que facilitan la estancia, traslados a la estación de buses etc.

Cons:

Nada.

2026-03-21 • via Nuitee
P
Paul • extended_group • us
10
2026-03-21 • via Nuitee