HOTEL & BEACH CLUB OJO DE AGUA

Hotels
7.2 (351 reviews)
SMZ 02, MANZANA 02 LOTE 17 EJERCITO NACIONAL , Puerto Morelos , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Great location
Excellent staff
Cons:
Room cleanliness
Water leaks

Categories

Cleanliness
5.85
Significant issues reported with water leaks and maintenance, suggesting cleanliness is a concern.
Service
8.31
Staff was reported as excellent, but issues with the response regarding room conditions were noted.
Location
8.85
Positive feedback consistently on the location near the beach and convenience.
Room Quality
6.31
Mention of outdated rooms and maintenance issues, impacting overall quality.
Amenities
6.84
Basic amenities reported but some positive mentions of beach chairs and breakfast quality.
Value for Money
6.3
Concerns about room quality and service relative to price, affecting perceived value.
Food and Beverage
7.85
Generally positive mentions of breakfast quality and restaurant offerings.
Overall Experience
7.32
Mixed reviews indicate some positive experiences but marred by serious issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:24

Property Description

Beachfront Location: Enjoy a perfect getaway at HOTEL & BEACH CLUB OJO DE AGUA, located right on the beach in Puerto Morelos with stunning views and easy access to Playa Puerto Morelos.

Amenities: Relax and unwind with our garden, terrace, and on-site restaurant. Take advantage of conveniences like a 24-hour front desk, airport transfers, room service, and complimentary WiFi during your stay.

Nearby Attractions: Explore nearby attractions such as the Cancun Underwater Museum and ADO International Bus Station, all within a reasonable distance from our hotel. Book your stay now at HOTEL & BEACH CLUB OJO DE AGUA for a memorable beachfront experience in Puerto Morelos.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 351 reviews
Cleanliness: 5.85
Service: 8.31
Location: 8.85
Room Quality: 6.31
Amenities: 6.84
Value for Money: 6.3
Food and Beverage: 7.85
Overall Experience: 7.32
V
Vanessa • family_with_children • fr
8
2026-08-08 • via Nuitee
D
Dominik • couple • de
4
2026-08-07 • via Nuitee
H
HUMBERTO • solo_traveller • ca
8
2026-08-05 • via Nuitee
P
Perez • couple • mx
9
Excelente para un par de días
Pros:

Su alberca, su baño, su vista y las cabañitas

Cons:

La cama está muy baja y la TV pequeña

2026-08-04 • via Nuitee
H
HUMBERTO • solo_traveller • ca
7
Pros:

Emplacement

Cons:

État des installations, non entretenus, réparation s maison non professionnel, réfrigérateur nivelé avec une pierre, une coquerelle est apparu sous la douche, pas de lobby,pas de café offert.
Mobilier obsolet, tv il faut l'ouvrir manuellement, une seule manette pour la boîte intelligente.

2026-08-04 • via Nuitee
E
Eduardo • solo_traveller • ca
8
Pros:

Location, and the fact that use of beach chairs was included

Cons:

Room was a bit bare. No side table or lamp. But that was minor, really.

2026-08-03 • via Nuitee
J
joseph • solo_traveller • fr
7
2026-08-02 • via Nuitee
N
Nico • solo_traveller • at
6
Pros:

Funktionales Hotel für eine Nacht. Abwicklung einfach, keine Probleme.

Cons:

Sauberkeit mäßig, etwas ältere Hotel Ausstattung, klassische Touristenanlage.
Umweltsteuer leider nur in bar bezahlbar, könnte man im Vorhinein dazu sagen. Schwaches Englisch obwohl es ein Touristenort ist.

2026-08-02 • via Nuitee
C
calvillo anza • solo_traveller • mx
5
2026-07-25 • via Nuitee
A
adry • solo_traveller • mx
10
Frente a la playa
Pros:

La ubicacion, frente a la playa

2026-07-24 • via Nuitee
V
Valérie • solo_traveller • fr
8
Malgré les quelques défauts, un bon rapport qualité/prix au vu de la localisation
Pros:

C'est la deuxième fois que l'on vient et la chambre attribuée cette fois-ci était moins humide car côté jardin, donc plus ensoleillée.
La localisation est juste parfaite, et le fait de pouvoir bénéficier des chaises longues est la raison pour laquelle nous revenons car le fait de boire un verre sur la plage ou de pouvoir se poser seulement pour une heure est très appréciable. Le frigo dans la chambre également.
Dames de ménage adorables.
Prêt de serviettes de plage.
Un coati se promène parfois autour du restaurant :-)

Cons:

Lits doubles un peu trop étroits pour 2 adultes (moins de 1,40).
Avant ils mettaient à disposition de l'eau chaude au restaurant, ça n'est plus le cas, c'est dommage. Un petit coin avec une bouilloire pour se réchauffer un thé ou café serait apprécié...
Trou dans la tête de lit, tartre important dans la salle de bain.
Chambre pour 4 mais une seule chaise sur la terrasse...

2026-07-24 • via Nuitee
M
Monica • extended_group • us
10
it was great
Pros:

place was clean and close to the beach, stores and supermarket. most of all the staff that works at the hotel and restaurant were very friendly, respectfull and profesional.

Cons:

the only thing i didn’t like was the sargasso at the beach

2026-07-23 • via Nuitee
M
mirna • solo_traveller • mx
8
Pros:

Playa, desayuno

Cons:

El estar apartando camastro

2026-07-10 • via Nuitee
T
Timmy • family_with_children • us
10
2026-07-05 • via Nuitee
I
ILENIA • solo_traveller • it
8
2026-07-03 • via Nuitee
L
Lizbeth • solo_traveller • mx
10
2026-07-02 • via Nuitee
Y
Yansi • solo_traveller • mx
7
Pros:

El hotel y el club de playa son bonitos, pero el personal al notar que eres mexicano te ignoran

Cons:

El trato del primer chico en recepcion (grosero) , llegamos en la noche.

2026-07-01 • via Nuitee
D
Donald • couple • ca
9
cordial staff,very helpful
2026-06-25 • via Nuitee
G
Georgina • solo_traveller • mx
9
2026-06-22 • via Nuitee
S
Stephen • family_with_children • us
8
We would go back just for the location
Pros:

The location was right on the beach with a restaurant. It had A/C.

Cons:

The beds weren't great, the headboard was broken (hidden by pillows), and the bathroom consistently had a slight odor (maybe it was the smell of seaweed from the beach?).

2026-06-03 • via Nuitee