HOTEL & BEACH CLUB OJO DE AGUA

Hotels
7.2 (307 reviews)
SMZ 02, MANZANA 02 LOTE 17 EJERCITO NACIONAL , Puerto Morelos , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
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Review Highlights

Pros:
Great location
Excellent staff
Cons:
Room cleanliness
Water leaks

Categories

Cleanliness
5.85
Significant issues reported with water leaks and maintenance, suggesting cleanliness is a concern.
Service
8.31
Staff was reported as excellent, but issues with the response regarding room conditions were noted.
Location
8.85
Positive feedback consistently on the location near the beach and convenience.
Room Quality
6.31
Mention of outdated rooms and maintenance issues, impacting overall quality.
Amenities
6.84
Basic amenities reported but some positive mentions of beach chairs and breakfast quality.
Value for Money
6.3
Concerns about room quality and service relative to price, affecting perceived value.
Food and Beverage
7.85
Generally positive mentions of breakfast quality and restaurant offerings.
Overall Experience
7.32
Mixed reviews indicate some positive experiences but marred by serious issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:24

Property Description

Beachfront Location: Enjoy a perfect getaway at HOTEL & BEACH CLUB OJO DE AGUA, located right on the beach in Puerto Morelos with stunning views and easy access to Playa Puerto Morelos.

Amenities: Relax and unwind with our garden, terrace, and on-site restaurant. Take advantage of conveniences like a 24-hour front desk, airport transfers, room service, and complimentary WiFi during your stay.

Nearby Attractions: Explore nearby attractions such as the Cancun Underwater Museum and ADO International Bus Station, all within a reasonable distance from our hotel. Book your stay now at HOTEL & BEACH CLUB OJO DE AGUA for a memorable beachfront experience in Puerto Morelos.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 307 reviews
Cleanliness: 5.85
Service: 8.31
Location: 8.85
Room Quality: 6.31
Amenities: 6.84
Value for Money: 6.3
Food and Beverage: 7.85
Overall Experience: 7.32
G
Gena • couple • us
8
Pros:

Great location. Close to restaurant and shops. Good beach. Betty at front desk and Stephany at beach were awesome!

Cons:

Needs some TLC. Some chairs and cushions at beach falling apart.

2026-04-01 • via Nuitee
D
Didier • couple • fr
2
À déconseiller
Pros:

Le petit déjeuner

Cons:

La chambre avec un équipement vétuste, les parois de douche sales, la robinetterie également.
Pour se doucher, il ne ne faut pas faire plus d’1m70 sous peine de se cogner au pommeau de douche.
Porte d’entrée et menuiseries très viellottes.

2026-03-30 • via Nuitee
C
Carla • couple • us
8
Molto piacevole
Pros:

Posizione eccellente e struttura carina

2026-03-30 • via Nuitee
G
Gundula • family_with_children • de
8
2026-03-28 • via Nuitee
F
Franco • couple • it
2
Pros:

La posizione vicino al centro e sulla spiaggia. Le uniche cose apprezzabili in camera sono l'aria condizionata e minibar entrambi silenziosi.

Cons:

L'hotel è fatiscente e mal tenuto. Veramente un peccato mortale. Il primo impatto, già all'esterno, è stato negativo ed è poi proseguito nella stanza. Appena arrivati ho notato che avevamo a disposizione solo 4 grucce appendiabiti (armadio inesistente, solo un palo da muro a muro) e nessun asciugamano da viso (solo 2 da doccia) e pure zero bicchieri. Al ricevimento ho chiesto quanto mi mancava ma mi è stato risposto che quella che ho trovato è la dotazione della camera. Dire spartana è dire troppo. Non c'erano le due lampade da comodino. Sul soffitto c'erano due luci ma ne funzionava solo una quindi la sera era parecchio buio. Non c'era nemmeno una sedia, uno sgabello o una poltroncina in stanza e nemmeno uno specchio. Il prezzo pagato era assolutamente spropositato per quello che abbiamo ricevuto. Fra l'altro ci hanno chiesto il pagamento di altre tasse comunali che non sapevamo di dover pagare. Avevamo prenotato le camere più costose per godere del balcone e vista mare invece eravamo al piano terra con vista pressoché inesistente. Una grande delusione. L'esterno, come si può notare dalle foto è non solo mal tenuto ma pericoloso. Basta guardare il marciapiede e tutti i fili che pendono da tutte le parti
Un vero peccato.

2026-03-28 • via Nuitee
R
Rogelio • family_with_children • mx
9
Pros:

Estar frente al mar

Cons:

Mucho Sargazo, se que eso es de la naturaleza, pero creo que se puede retirar

2026-03-26 • via Nuitee
L
Leonhard • family_with_children • de
8
Pros:

Lage ist spitze. Direkt am Strand und nur wenige Meter zu allen Lokalitäten. Gute Lage zum Flughafen. Pool ok. Zum Ankommen gut

Cons:

Ist etwas in die Jahre gekommen und entspricht nicht ganz den Hochglanzbildern. Die bis 4 Uhr morgens feiernden Nachbarn waren nicht zu überhören.

2026-03-23 • via Nuitee
S
Sue • extended_group • us
1
Don’t stay here!!!!
Cons:

RUN DONT WALK away from this hotel. It might be on the beach but my room was right next to a vent from the restaurant. Bed was super uncomfortable. There were no coat hangers in the room and when I asked for one - only one so I could hang up what I was wearing the next year –they looked at me like I crazy. The bottles of soap in the shower are so worn out from being refilled you don’t know what is shampoo or conditioner. The lock on my door did not work so at night anyone could’ve come into the room if they had a key. There was a dirty towel in the entryway bang in the middle of the man entrance for at least an hour and no one bothered to pick it up. The place is in serious need of an overhaul and so not worth the money there are so many better places to stay. Don’t stay here!! I foolishly came with friends and had read bad reviews and should’ve complained further about staying there. I left after one night and of course there are no refunds and there was a reason for that that was because they know how bad that the hotel is.

2026-03-22 • via Nuitee
V
Victor • solo_traveller • ca
8
2026-03-18 • via Nuitee
A
Ariane • solo_traveller • th
7
Bon localisation, mais place à l'amélioration
Pros:

emplacement

Cons:

propreté mediocre

aussi l'établissement devrait aciser qu'on doit réserver des chaises pour la plage

mettre des écriteaux dans les chambres pour:
- ne pas mettre le papier dans la toilette
- le wifi
- le check out

mettre deux bouteilles d'eau pour l'arrivée sinon pas d'eau potable.

2026-03-17 • via Nuitee
V
Victor • couple • ca
8
If you want to have a spot right on the beach, this place ain’t so bad.
Pros:

Right on the beach. Clean room.

Cons:

Small bathroom in the room. The a/c wasn’t as efficient as it could be.

2026-03-17 • via Nuitee
D
Deborah • couple • ca
9
Pros:

Loved staying at this beach side hotel. Gorgeous ocean access, large room and balcony. Friendly staff. A very good restaurant on site, also on the beach. The one and only downside was the choice of music, often loud, in the restaurant which can be heard throughout the property. In the late evening amd early morning it is peaceful and beautiful. Despite that I would visit again.

2026-03-10 • via Nuitee
I
Irene • couple • ca
3
Noisy and disappointing!
Pros:

Location on the beach, spacious room, main floor with no stairs. Morning staff person was very nice. Free parking.

Cons:

At about 10:30 pm the construction started and it was located adjacent to our room. The hammering, banging and subsequent chain saw cutting continued until 5am. It was impossible to sleep! The morning staff person acknowledged that the construction was planned and should have finished by midnight! It didn’t and frankly midnight is too late. It was truly one of the worst nights ever!
The room also had no glasses and no indication not to drink the water. There was no water or coffee provided. Except for the morning staff person, staff seemed indifferent.
The sidewalks were broken and the pool, while a nice size needed a good scrub. The place looked tired and in need of repair.

2026-03-09 • via Nuitee
L
Lise • couple • ca
9
2026-03-09 • via Nuitee
B
Brandi • couple • us
1
Won't book at the beach club again
Cons:

The room was nothing like the pictures. Bed says queen. It was a full and they had no other options. They were not able to give me correct change when paying the environmental fee. Won't book again!

2026-03-07 • via Nuitee
G
Gregory • couple • fr
3
2026-03-06 • via Nuitee
B
Brigitte • couple • fr
7
Malgré ces désagréments ( salle de bain), nous avons un bon séjour.
Pros:

Le Beach club, la situation géographique.

Cons:

La salle de bain est vétuste. Le robinet dépasse à peine la vasque. La porte est cassée ( dans notre chambre). Il y avait très peu de pression.

2026-03-05 • via Nuitee
M
Malgorzata • couple • at
10
Very friendly staff and helpful during my stay with a baby
Pros:

Very nicely built cabaña next to the pool and the beach

Cons:

-

2026-03-05 • via Nuitee
J
Jeannine • family_with_children • us
9
Pros:

Beachfront

Cons:

On this trip there were no issues, but other times I've stayed there thd hot water wasn't working.

2026-03-02 • via Nuitee
S
Sherry • couple • ca
2
Not as advertised
Pros:

The staff was great and location is perfect

Cons:

The facilities are NOT as advertised, holes in the wall, no decoration, rust and mold all through bathroom, no amenities the stated and pictures are from about 20 years ago,

2026-03-01 • via Nuitee