Hotel y Restaurante Castillo de los Altos

Hotels
8 (20 reviews)
Carretera Interamericana 1ra avenida 8-25a zona 11 , Quetzaltenango , gt

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Tour desk
Ironing service
Hot tub/Jacuzzi
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good restaurant service
Cons:
Poor pillow quality
Small parking entrance
Deterioration of signage

Categories

Cleanliness
7.5
Some issues mentioned with room ventilation and a few maintenance concerns.
Service
9
Excellent service noted, especially from the staff and restaurant.
Location
9
Great location with easy access highlighted in the reviews.
Room Quality
7
Rooms are comfortable, but issues noted regarding ventilation and some furnishings.
Amenities
8
Standard amenities provided, with potential for improvement.
Value for Money
7.5
Issues with breakfast inclusion and perceived value for rate paid.
Food and Beverage
8
Good service noted at the restaurant, overall satisfactory experience.
Overall Experience
8
Good overall experience, with a few notable areas that need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:51

Property Description

Welcome to Hotel y Restaurante Castillo de los Altos!

Convenient Location: Located just 4.9 km from Quetzaltenango Central Park, our hotel offers easy access to the city's attractions.

Comfortable Accommodation: Our 3-star hotel provides cozy rooms with private bathrooms, free toiletries, a desk, and a flat-screen TV for your relaxation.

Exceptional Services: Enjoy our shared lounge, free private parking, and on-site restaurant. Benefit from free WiFi, room service, and a 24-hour front desk for your convenience.

Experience a delightful stay with us at Hotel y Restaurante Castillo de los Altos. Book now for an unforgettable experience!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 20 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 7
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8
J
Jose • family_with_children • gt
7
El hotel está bien
Pros:

La ubicación, la comida en el restaurante, muy amable el personal, las camas estaban bien, limpias

Cons:

Al baño le faltaban unas paletas en la ventana, y daba para una calle, la gente pasaba curioseando, falta espejo en la habitación, en el baño también necesita un espacio para colocar las cosas

2026-02-12 • via Nuitee
I
Indira • extended_group • pa
3
Fatal
Pros:

Desayuno

Cons:

Habitación en mal estado, baños sucios, sin conexión a internet

2026-01-21 • via Nuitee
G
Graciela • family_with_children • gt
8
2026-01-16 • via Nuitee
V
Velasquez • solo_traveller • gt
9
2026-01-10 • via Nuitee
M
MARIA DE LOS ANGELES • family_with_children • sv
10
Detalle
Pros:

Muy bien, fácil acceso, facilitar para la estadía y muy amables

Cons:

Que las funda de las almohadas estaba sucias, con maquillaje

2025-12-29 • via Nuitee
I
Iliana • family_with_children • gt
7
2025-12-25 • via Nuitee
J
Johannes • solo_traveller • de
8
2025-12-03 • via Nuitee
R
Renato Alejandro • solo_traveller • gt
10
Pros:

Ubicación, habitación amplia y cómoda

Cons:

Las almohadas no eran muy buenas

2025-11-28 • via Nuitee
F
Francisco • solo_traveller • gt
5
2025-11-24 • via Nuitee
M
Melendez • family_with_children • gt
8
Hospedaje por asuntos de trabajo.
Pros:

El servicio al cliente y la solución que le dio a mi reservación.

Cons:

La entrada al parqueo, muy pequeño para vehículos largos.

2025-11-10 • via Nuitee
L
Ligia • couple • gt
9
2025-10-22 • via Nuitee
G
Graciela • family_with_children • gt
9
Pros:

Las personas muy amables. En el restaurante atienden muy bien

2025-09-07 • via Nuitee
S
Sipaque • family_with_children • gt
9
Pros:

Fue el servicio de la gente

Cons:

El cartel para ubicarlo esta un poco deteriorado, deberían brindar el wifi en el check in.

2025-08-18 • via Nuitee
A
Astrid • solo_traveller • gt
10
2025-07-18 • via Nuitee
V
Victor • family_with_children • gt
8
Pros:

Bonitas habitaciones y comodas

Cons:

Se hizo la reserva con desayuno incluido y me indicaron que por ese precio no aplicaba, la habitación tiene poca ventilación y demasiado oscura, el porta, toallas desprendido

2025-07-15 • via Nuitee
L
Luna • family with young children • gt
8
Very good
2025-04-04 • via Nuitee
T
Torres • review category business travellers • gt
8
Very good
Pros:

The second room was bether than first

Cons:

the first option of room was horrible, no windows, no wifi, the celphone signal was lost, was a dirty room,...

2024-07-14 • via Nuitee
E
Efrain • group • pa
10
Exceptional
2024-02-13 • via Nuitee
R
Rosa • young couple
7
Good
Pros:

Breakfast was delicious

Cons:

Room was very very small for 2 people

2023-07-14 • via Nuitee
E
Erikft • review category business travellers • gt
7
Good
2023-07-14 • via Nuitee