Hotel Casa del Agua

Hotels
9.2 (59 reviews)
5a Ave Nte Pte # 563 Colonia Teran , Tuxtla Gutiérrez , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great facilities
Comfortable rooms
Peaceful ambiance
Cons:
Late pool access
Cockroach in room
Limited dining options

Categories

Cleanliness
8.51
A cockroach was found in the room, impacting the cleanliness score.
Service
9.48
General sentiment indicates room for improvement but overall acceptable.
Location
9.02
Convenient access to public transport, though not very close to the city.
Room Quality
9.47
Rooms described as clean and comfortable.
Amenities
10
Facilities are first-rate and appreciated by guests.
Value for Money
9.46
Customers feel they received good value for their money.
Food and Beverage
8.01
Breakfast acceptable, but guests wish for more on-site dining options.
Overall Experience
9.68
A generally positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:21

Property Description

Luxurious Outdoor Amenities
Hotel Casa del Agua, nestled in Tuxtla Gutiérrez, offers a serene retreat with an outdoor swimming pool, lush garden, and a relaxing shared lounge.

Convenient Services
Guests can enjoy the convenience of free private parking, a 24-hour front desk, a delightful restaurant, and a charming terrace. The paid airport shuttle service ensures a hassle-free arrival and departure.

Comfortable Rooms with Views
Each room at Hotel Casa del Agua is a cozy haven equipped with modern amenities like air conditioning, a flat-screen TV, and a private patio overlooking the pool. The plush bed linen and towels add a touch of luxury to your stay.

Experience tranquility and comfort at Hotel Casa del Agua. Book now for an unforgettable getaway.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.2
Based on 59 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.02
Room Quality: 9.47
Amenities: 10
Value for Money: 9.46
Food and Beverage: 8.01
Overall Experience: 9.68
R
Ricardo • solo_traveller • mx
8
2026-02-26 • via Nuitee
I
Irma Haydee • family_with_children • mx
7
Pros:

La decoración

Cons:

La cama estaba muy dura

2026-02-24 • via Nuitee
K
kent • couple • us
10
Pros:

The staff was amazing. They helped throughout our stays recommending tours, restaurants and activities.

2026-02-14 • via Nuitee
A
Armando • solo_traveller • us
9
Pros:

Todo

Cons:

Nada

2026-01-19 • via Nuitee
C
Carlos • solo_traveller • mx
9
Pros:

Es agradable el ambiente, los cuartos lindos y la atención muy buena

2026-01-15 • via Nuitee
J
Jacobo • family_with_children • mx
10
2026-01-07 • via Nuitee
M
Markus • family_with_children • de
9
2026-01-03 • via Nuitee
M
Monterrubio • family_with_children • mx
8
Pueden mejorar la atención al cliente.
Pros:

Las instalaciones de primera

Cons:

Que permiten el acceso a la alberca muy tarde, 9.30 de la mañana y que encontré una cucaracha en mi habitacion.

2025-12-15 • via Nuitee
M
maria Adelaida • couple • mx
9
Aceptable
Pros:

Está ubicado NO muy cerca de la ciudad pero a 100 mts de un Bus para ir a conocerla. El Desayuno a mi gusto y costumbre aceptable

2025-12-10 • via Nuitee
L
Luyeli • extended_group • mx
10
2025-12-07 • via Nuitee
J
Jazmin • family_with_children • mx
10
2025-10-18 • via Nuitee
J
Jose Raúl • family_with_children • mx
10
2025-10-15 • via Nuitee
W
Wes • family_with_children • us
10
2025-10-03 • via Nuitee
L
Luis Enrique • couple • mx
8
2025-09-13 • via Nuitee
L
Lopez • couple • mx
9
Pros:

La privacidad y tranquilidad del hotel

Cons:

Nos hubiera gustado un servicio de restaurante (aunque sea básico) y que el material de lis trabajos de ampliación o remodelacion estuvieran ocultos

2025-09-07 • via Nuitee
P
Pineda • family_with_children • mx
10
2025-08-30 • via Nuitee
S
Sébastien • family_with_children • fr
10
2025-08-27 • via Nuitee
C
Cruz Liliana • family_with_children • mx
9
Cons:

No fue del agrado que al ser el chek out a las 12:00 horas, hayan cortado el agua antes, y si así es el servicio no estaba demás que nos hubiesen informado al respecto.

2025-08-11 • via Nuitee
J
Jose Raúl • family_with_children • mx
10
Pros:

Las instalaciones limpias y cómodas

2025-08-08 • via Nuitee
C
claudia • family_with_children • mx
10
2025-08-07 • via Nuitee