La Hacienda Hotel, at Xcaret

Hotels
9.7 (76 reviews)
Avenida camino viejo a xcaret, localidad caleta chac malal fraccion 1, lote 13 , Playa del Carmen , mx

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Free

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
BBQ facilities
Luggage storage
Safety deposit box
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Welcoming host
Beautiful and peaceful location
Spacious and comfortable accommodation
Unique experience with nature
Cons:
Difficulty finding the location
Some issues with cleanliness (e.g., musty smell)

Categories

Cleanliness
8.95
Some comments about mold smell in the rooms.
Service
10
Numerous positive mentions of the host being welcoming and helpful.
Location
9.92
Quiet yet close to Playa del Carmen, enhancing the overall stay.
Room Quality
9.46
Spacious rooms with good amenities like fridge and washer.
Amenities
9.91
Excellent amenities including pool and ability to see animals.
Value for Money
9.94
Well-reviewed for the overall experience given the rate.
Food and Beverage
9.4
N/A for food and beverage specific mentions.
Overall Experience
10
Overall excellent experience according to reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 11:54

Property Description

Luxurious Accommodation and Top-notch Amenities
Hacienda Xcaret in Playa del Carmen offers a truly indulgent stay with air-conditioned rooms equipped with modern conveniences like a coffee machine and flat-screen TV. Enjoy the outdoor pool, garden, and free bike rentals during your stay.

Convenient Location and Nearby Attractions
Situated just a short distance from Playa del Carmen Maritime Terminal and ADO International Bus Station, Hacienda Xcaret is the perfect base for exploring the area. Visit nearby attractions like Church of Guadalupe and make use of the hotel's airport transfer services.

Recreational Activities and Relaxation
Take advantage of the on-site table tennis facilities or explore the area on a cycling adventure. After a day of activities, unwind in the shared lounge or on your own private terrace. With free WiFi throughout the property, staying connected is a breeze.

To experience luxury and convenience in Playa del Carmen, book your stay at Hacienda Xcaret now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 03:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.7
Based on 76 reviews
Cleanliness: 8.95
Service: 10
Location: 9.92
Room Quality: 9.46
Amenities: 9.91
Value for Money: 9.94
Food and Beverage: 9.4
Overall Experience: 10
W
Waldbrum • couple • pl
3
Jeśli zapłacicie za pobyt przez Booking.com to NIE płaćcie drugi raz !!! Nawet jeśli będą błagać.
Pros:

Ogólnie miejsce jest EXTRA, jednak bardzo dobre wrażenia po pobycie w tym miejscu zostały totalnie zrujnowane przez pobranie drugi raz opłaty za nocleg w obiekcie mimo płatności przez Booking.com. Właściciel gwarantował 100% zwrotu z Bookingu, ponieważ twierdził, że oni w ogóle nie dostają żadnych pieniędzy od Bookingu i należy płacić w obiekcie. Zapłaciłem drugi raz kartą na miejscu, mimo że właściwie nie musiałem… W końcu po miesiącu dostałem niepełny zwrot od właściciela. Zostałem obciążony znacznymi kosztami przelewu na konto PayPal. Nie dostałem pełnego zwrotu jednej nadpłaty mimo zapewnień, że tak właśnie będzie…

Cons:

Ogólnie miejsce jest EXTRA, jednak bardzo dobre wrażenia po pobycie w tym miejscu zostały totalnie zrujnowane przez pobranie drugi raz opłaty za nocleg w obiekcie mimo płatności przez Booking.com. Właściciel gwarantował 100% zwrotu z Bookingu, ponieważ twierdził, że oni w ogóle nie dostają żadnych pieniędzy od Bookingu i należy płacić w obiekcie. Zapłaciłem drugi raz kartą na miejscu, mimo że właściwie nie musiałem… W końcu po miesiącu dostałem niepełny zwrot od właściciela. Zostałem obciążony znacznymi kosztami przelewu na konto PayPal. Nie dostałem pełnego zwrotu jednej nadpłaty mimo zapewnień, że tak właśnie będzie…

2026-02-13 • via Nuitee
K
Kuchinic • couple • us
10
2026-02-09 • via Nuitee
J
Jason • solo_traveller • us
10
Not only great hospitality but a great experience.
Pros:

The location was perfect for our visit to Xcaret. The hosts were very kind and helpful. Local recommendations were great.

Cons:

Nothing to dislike

2026-01-24 • via Nuitee
S
Sjon • solo_traveller • nl
10
Pros:

Wat een heerlijke plek midden in het bos, maar toch overal dichtbij!
Lekker bed, goede badkamer en super schoon.

Cons:

Niks

2026-01-24 • via Nuitee
A
Alysa • couple • mx
10
Best getaway in town
Pros:

Ah, got it—you want it to still feel like you, but with that extra polish that makes a host proud. Here’s a refined version that’s chill, friendly, and reads like a thoughtful review a host would love:

⸻

Such a fantastic, secluded little gem. The property is absolutely beautiful—surrounded by lush jungle and all kinds of wildlife, which makes it feel super peaceful and special. The pool is amazing—clean, quiet, and feels like you’re floating in a cenote. The hosts were warm, welcoming, and made everything feel easy from the start. The rooms are really comfortable, the beds are plush, and the little kitchenette is a great touch if you want to cook a quiet dinner in. Also, the showers were really nice. Will definitely come back!

2026-01-19 • via Nuitee
A
Alexandre et Jiyoun • family_with_children • fr
10
Beautiful places
Pros:

비행기가 연착이 되서 자정 이후에 도착했는데, 늦은 시간에도 친절하게 안내해주셔서 정말 감사했어요.
사진도 아름답지만 실제로 보니 훨씬 매력적이고 멋진 숙소였습니다. 운좋게 거미원숭이들도 만나서 바나나를 줄수있었고요.
정글분위기 속 로컬 분위기가 물씬나는 곳, 번잡하지 않고 한적한 곳을 좋아하고, 동물과 자연을 사랑하는 사람들에게 아주 적합한 곳입니다.

2026-01-17 • via Nuitee
A
Aicha • couple • fr
9
Belle expérience !
Pros:

L’authenticité du lieu en pleine nature

Cons:

Douche un peu fraîche

2026-01-12 • via Nuitee
J
Julian • couple • de
10
Pros:

Super sympathischer und hilfreicher Gastgeber in einer wunderschönen Hacienda! Wir haben uns sehr willkommen und wohl gefühlt!

2025-12-06 • via Nuitee
S
Stefanie • couple • nl
10
Prachtige acccommodatie waar je je thuis zult voelen
Pros:

Het is een oase van rust, lekker kleinschalig en het complex ziet er prachtig uit! De eigenaar is heel hartelijk en behulpzaam. Daardoor voelden wij ons direct thuis. Het appartement was erg ruim en de bedden lagen heerlijk. Locatie dichtbij Playa del Carmen (10 min met de auto), maar toch rustig gelegen. Wij hadden het geluk om apen te kunnen voeren en er zijn bijvoorbeeld grote blauwe vlinders die we nog nergens anders in Mexico gespot hebben. Kortom je voelt meteen dat je in de jungle bent!

Cons:

Eigenlijk niets. Het is een hele fijne plek om tot rust te komen en toch dichtbij de stad te zitten

2025-12-03 • via Nuitee
B
Bogdan • couple • gb
10
2025-12-01 • via Nuitee
J
Judy • extended_group • us
10
The pictures didn’t do justice! The staff was incredibly nice and accommodating.
Pros:

Everything was magical!

2025-11-24 • via Nuitee
V
Vanessa • couple • fr
10
Impeccable !
Pros:

L’hacienda est magnifique, on se croirait dans un film ! Nôtre hôte était très accueillant et vraiment très gentil. Il y a un frigo dans la chambre, le lave linge et sèche linge sont un plus. On a pu donner à manger à des singes qui viennent vers une des terrasses. Il faut bien suivre les indications pour trouver le logement. Très proche de playa del Carmen, tout en étant au calme.

Cons:

Rien

2025-11-23 • via Nuitee
P
Pedro • couple • mx
8
Habitación para dos
Pros:

Lugar amplio

Cons:

No tiene estacionamiento como tal y no hay acceso a TV nacional o local

2025-11-20 • via Nuitee
F
Fernandez • extended_group • ar
9
Un verdadero oasis escondido en el Caribe Mexicano
Pros:

Es un paraíso escondido para descansar y desconectarse del mundo. Un verdadero oasis "hippie-chic" rodeado de naturaleza y estilo mexicano, desde su arquitectura, amoblamiento y decoración. La atención de su dueño es excelente. Estuvimos muy cómodas. Super recomendable!

Cons:

El olor a humedad en las habitaciones

2025-11-15 • via Nuitee
L
Lisa • couple • us
9
Pros:

Just gorgeous there. I loved it. I wish I could have stayed longer.

Cons:

It's hard to get to BUT once you figure it out it's really not that bad.

2025-11-12 • via Nuitee
D
DAVID • solo_traveller • us
10
Pros:

Everything. But the best thing was the owner/host Glen he was the absolute best.

Cons:

N/A

2025-11-03 • via Nuitee
L
Lorenzo • solo_traveller • it
10
2025-10-30 • via Nuitee
I
Ignacio Cesar • couple • es
9
Un Hotel con ENCANTO
Pros:

Su arquitectura. Parece una antigua Hacienda Colonial .

Cons:

Nada

2025-10-05 • via Nuitee
S
Shlomit • couple • il
8
Pros:

a unique house very close to the xcaret parc. very welcoming owner.

Cons:

it was very difficult to find the house, very frustrating.

2025-10-05 • via Nuitee
J
Jerry • couple • us
10
Owner Skip and staff are so welcoming - you feel right at home immediately!
Pros:

The property is spacious but welcoming and very lush with plants everywhere

2025-09-30 • via Nuitee