La Hacienda Hotel, at Xcaret

Hotels
9.7 (109 reviews)
Avenida camino viejo a xcaret, localidad caleta chac malal fraccion 1, lote 13 , Playa del Carmen , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Welcoming host
Beautiful and peaceful location
Spacious and comfortable accommodation
Unique experience with nature
Cons:
Difficulty finding the location
Some issues with cleanliness (e.g., musty smell)

Categories

Cleanliness
8.95
Some comments about mold smell in the rooms.
Service
10
Numerous positive mentions of the host being welcoming and helpful.
Location
9.92
Quiet yet close to Playa del Carmen, enhancing the overall stay.
Room Quality
9.46
Spacious rooms with good amenities like fridge and washer.
Amenities
9.91
Excellent amenities including pool and ability to see animals.
Value for Money
9.94
Well-reviewed for the overall experience given the rate.
Food and Beverage
9.4
N/A for food and beverage specific mentions.
Overall Experience
10
Overall excellent experience according to reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 11:54

Property Description

Luxurious Accommodation and Top-notch Amenities
Hacienda Xcaret in Playa del Carmen offers a truly indulgent stay with air-conditioned rooms equipped with modern conveniences like a coffee machine and flat-screen TV. Enjoy the outdoor pool, garden, and free bike rentals during your stay.

Convenient Location and Nearby Attractions
Situated just a short distance from Playa del Carmen Maritime Terminal and ADO International Bus Station, Hacienda Xcaret is the perfect base for exploring the area. Visit nearby attractions like Church of Guadalupe and make use of the hotel's airport transfer services.

Recreational Activities and Relaxation
Take advantage of the on-site table tennis facilities or explore the area on a cycling adventure. After a day of activities, unwind in the shared lounge or on your own private terrace. With free WiFi throughout the property, staying connected is a breeze.

To experience luxury and convenience in Playa del Carmen, book your stay at Hacienda Xcaret now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.7
Based on 109 reviews
Cleanliness: 8.95
Service: 10
Location: 9.92
Room Quality: 9.46
Amenities: 9.91
Value for Money: 9.94
Food and Beverage: 9.4
Overall Experience: 10
O
oscar • solo_traveller • mx
5
2026-09-14 • via Nuitee
J
joseph • family_with_children • fr
7
2026-09-13 • via Nuitee
J
Jonathan • couple • fr
10
C’était une expérience inoubliable, pleine de plaisir . Je vous le conseille pleinement
Pros:

Authentique atmosphère,

Cons:

Tout était parfait

2026-09-03 • via Nuitee
A
Amber • couple • us
10
2026-08-31 • via Nuitee
A
Anne Marie • family_with_children • fr
6
2026-08-28 • via Nuitee
M
Matteo • couple • it
8
Pros:

L’estetica meravigliosa della struttura

Cons:

Il ritorno la sera è stato disagiante e complicato, in quanto l’hotel si trova in un complesso chiuso, e alcune strade di accesso vengono sbarrate

2026-08-26 • via Nuitee
J
Jose • family_with_children • bz
10
2026-08-21 • via Nuitee
S
Stephanie • family_with_children • lb
1
2026-08-14 • via Nuitee
A
Alejandra • family_with_children • mx
10
Pros:

Excelente

2026-08-10 • via Nuitee
I
Ines • family_with_children • de
10
2026-08-10 • via Nuitee
A
Antonio • couple • us
9
Overall, my stay was very good; I would come back!
Pros:

Overall, the place is very good great for anyone who appreciates a vintage, handcrafted 1980s-style Decor; I liked this new version. The gentleman who greets you is very attentive at all times.

Cons:

Just two small things I noticed: the entrance to the location is a bit tricky it’s easy to get a little lost and the air conditioning has to be turned off when you leave the room, plus it doesn't cool very well while you're inside. But these are things that can be fixed; otherwise, everything was great!

2026-08-08 • via Nuitee
Èric Blanco Moragas • solo_traveller • es
10
Un pequeño secreto muy cerca de Xcaret.
Pros:

La Hacienda Hotel Xcaret no es un hotel convencional de Playa del Carmen. Está junto a Xenses, escondido en medio de la selva, y llegar allí tiene algo de descubrimiento. Cruzas la entrada y la primera pregunta sale sola: ¿dónde estoy?

Porque La Hacienda tiene algo difícil de explicar. Es íntima, diferente, casi secreta. Un pequeño oasis con personalidad propia, alejado por completo de la lógica de los grandes resorts de la Riviera Maya.

Y luego están ellos. Skip es uno de los personajes más encantadores que hemos conocido en el Caribe mexicano: discreto, cercano y con ese talento poco común de hacerte sentir en casa sin invadir jamás tu espacio. Nora se ocupa de que todo esté bien y Santos, de que nada falle.

Nos alojamos en la suite Los Arcos y fue, sencillamente, mágica.

Pero hay algo que no aparece en las fotos: las conversaciones. Hablad con ellos, preguntadles, dejaos recomendar. Conocen lugares, rincones y experiencias que merece la pena descubrir.

Hay sitios a los que vas a dormir. Y hay otros que, casi sin darte cuenta, se convierten en parte del viaje. La Hacienda es uno de ellos.

Cons:

Todo ha sido perfecto.

2026-08-08 • via Nuitee
S
Simon • solo_traveller • ch
10
Pros:

Eine traditionelle Hacienda mit speziellem Charme, eingebettet in wunderschöner Natur und sehr gastfreundlichen Menschen.

Cons:

Nicht ganz einfach zu finden.

2026-07-19 • via Nuitee
T
Thomas • family_with_children • nl
10
Super nice hotel in the jungle
Pros:

Beautiful quiet place.

We could use the washing machine and the dryer. Very helpful manager!

2026-07-16 • via Nuitee
J
Jessica • couple • us
10
The most gorgeous and most genuine experience of our entire Honeymoon!
Pros:

Glen was absolutely phenomenal, which matches the exquisite features of this beautiful space that he and his son built themselves. Every aspect of our stay was exquisite!

Cons:

n/a

2026-07-10 • via Nuitee
N
Nele • extended_group • be
10
Magic in paradise 🤩
Pros:

A magical place with an amazing atmosphere, complete peace and tranquility. Skip and his team go above and beyond to make sure you have a wonderful, unforgettable stay.

Cons:

The beauty of the place, the architecture, the vegetation.

2026-07-03 • via Nuitee
A
Angelique • couple • fr
10
Wonderful peaceful place
Pros:

Quiet and charming place. Amazing staff. Very friendly owner.

2026-06-18 • via Nuitee
W
Wendy Elena • couple • ch
10
2026-06-03 • via Nuitee
A
Amandine • family_with_children • fr
10
Atypique, il faut absolument y aller
Pros:

Tout nous avons tout aimé la beauté de ce lieu est inexplicable, Skip est un hote parfait. Merci pour ces deux jours magnifiques. 😍

Cons:

Ne pas rester plus longtemps

2026-05-31 • via Nuitee
H
Hug_et_Plum • couple • fr
8
Pros:

Endroit très dépaysant. Chambres originales. A l''extérieur on se croirait dans la jungle.
A côté vous avez un établissement excellent pour petit-déjeuner, de même qu'un restaurant.

Cons:

A l'intérieur de la chambre une humidité ambiante très désagréable, de même que l'odeur et impossible de faire fonctionner la climatisation en mode chauffage pour assécher la pièce.
Un petit conseil : propreté du frigo à améliorer et surtout le dégivrer de temps en temps...

2026-05-26 • via Nuitee