Riverside Hotel by Chef & Brewer Collection

Hotels
•
Greene King's Pubs & Hotels
8.3 (1168 reviews)
Riverside Dr, Branston , Burton upon Trent , gb

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Free

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Restaurant
Terrace
BBQ facilities
Fax/photocopying
Facilities for disabled guests
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Inconsistent service

Categories

Cleanliness
7.66
The room smelt of damp and there was evidence on the ceiling by the a/c grille.
Service
9.13
Generally good service, although some minor service inconsistencies noted.
Location
9.17
Lovely location, considered a hidden gem.
Room Quality
7.12
Some rooms described as small and needing improvement.
Amenities
8.15
Good amenities overall, but slow service in the restaurant.
Value for Money
8.11
Good value for money noted, but room price does not meet expectations.
Food and Beverage
8.66
Good food selection and value, though some meal service issues experienced.
Overall Experience
8.43
Overall experience consistent with expectations but with room for improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:42

Property Description

Scenic Riverside Location
Situated on the banks of the River Trent in Branston, Riverside Hotel offers a picturesque setting with its own private island and stunning countryside views.

Dining Experience
Indulge in a culinary journey at the Garden Room Restaurant and Riverside Terrace, serving a delightful mix of seasonal modern and traditional British dishes alongside a selection of beverages.

Comfortable Accommodation
Originally a farmhouse, the hotel features cozy lodge-style en suite bedrooms and complimentary Wi-Fi, ensuring a comfortable stay for guests.

Immerse yourself in the beauty of Staffordshire at Riverside Hotel, your gateway to exploring historic towns and natural wonders. Book now for an unforgettable experience.

Important information:

Please note that full payment is taken at the time of booking.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 1168 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.12
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.43
P
Purchase • couple • gb
10
Pros:

Comfy

Cons:

Nothing

2026-03-28 • via Nuitee
L
Leanne • couple • gb
10
2026-03-27 • via Nuitee
R
Richard • couple • gb
7
2026-03-23 • via Nuitee
J
Janey • couple • gb
9
2026-03-22 • via Nuitee
R
Rachel • couple • gb
10
Just perfect
Pros:

The rooms were excellent . The staff were lovely

Cons:

Everything
Best room Iv stayed in for a whilst

2026-03-22 • via Nuitee
R
Robert • solo_traveller • gb
8
Comfortable in good location
Pros:

Nice hotel in a good location, breakfast good with good choice. The room was comfortable, good shower. Car park good and short walk to the bus service. Access to the river path

Cons:

N/a

2026-03-22 • via Nuitee
W
Wayne • solo_traveller • gb
8
Well situated for my business trip, with lovely riverside surroundings, pleasant staff, clean rooms
Pros:

The room was comfortable, well presented, and very clean. It had everything you need, including tea and coffee facilities, a kettle, hairdryer, ironing board, and a TV with free WiFi. There was also a nice personal touch with a welcome note.

The bathroom was well presented with clean towels, and the shower was very powerful. Soap and conditioner were also provided.

Breakfast was available at an additional cost, offering a continental selection with cereals, a variety of fresh juices, and free refills. I opted for the full English breakfast, which I thoroughly enjoyed.

Lunch and evening meals were also available. I opted for an evening meal, which I again thoroughly enjoyed.

Cons:

There really wasn’t anything I didn’t like — everything was spot on

2026-03-21 • via Nuitee
K
Kirsty • solo_traveller • gb
10
Pros:

Excellent restaurant..friendly staff...

2026-03-19 • via Nuitee
D
dale • couple • gb
5
Pros:

We arrived staff were friendly and helpful. We got to the room and after 10 mins the staff knocked on the door to say they had an issue with the tv and had someone to coming to change so would we mind them coming to fit a new one while we were out. We didnt mind as we had left nothing valuable in the room. My wife came back for an early night to find the old tv removed and no new one fitted. We had no explanation or remedy. Just left without one. Wasn't the end of the world as the room was lovely but just strange letting us stay in a room that wasnt ready.

2026-03-14 • via Nuitee
D
Darren • couple • gb
8
Pros:

The quiet location

Cons:

The musky smell in the room,
No one on reception and an automated AI answering machine called Alana, you can never speak to any human.

2026-03-13 • via Nuitee
M
MARY • extended_group • ie
6
Comfortable, freindly place to stay
Pros:

I arrived very late due to a delayed flight, after a slight panic I was met by the very friendly night attendant. The room was spotless and very comfortable had a handwritten note with a chocolate which was needed!!
We had dinner on the second night which was lovely and relaxing after a busy day

Cons:

I have no negitive comments regarding my stay it was very comfortable but it would be nice if the walkway was highlighted for people staying in the hotel it was only by chance that I noticed it from my room.

2026-03-12 • via Nuitee
G
graham • couple • gb
10
2026-03-11 • via Nuitee
P
Pat • solo_traveller • ie
8
2026-03-07 • via Nuitee
S
Shaw • couple • gb
9
It was a lovely place and an enjoyable stay.
Pros:

We didn't have breakfast due to leaving early. The location was excellent next to the river. It was very peaceful. The room was excellent for the price and the bed was comfortable.

Cons:

The shower curtain had a slight odour to it which became more obvious when I took a bath and my nose was within range of it. The rest of the room was spot on and was clean.

2026-03-06 • via Nuitee
J
Jane • couple • gb
8
Pros:

The place was really nice but, unfortunately, let down by some bar staff.

Cons:

The bar was left unattended for periods of time, resulting in queues forming. Tables left uncleared when people had left and were subsequently cleared by the next person who wanted to use it. The bar itself was not wiped down so was constantly wet. General lack of care and attention in the bar area.

2026-02-13 • via Nuitee
W
WrightTravels • solo_traveller • gb
10
Pros:

A very cosy stay. 10/10.

2026-02-09 • via Nuitee
R
Robin • family_with_children • gb
1
Awful. So disappointed unlike previous stays. And no refund yet
Pros:

I was booked into the supposed last room for the night on 31/1. On arrival I noticed the room smelled foul and mouldy. I pointed this out and the staff agreed but said as no other Rooms they could not move us for the night. We were given a. Bottle of bathroom spray to mask the odour and had to put up with it. The next morning I complained and was promised a refund but this hasn’t happened. I was told the hotel would be closed on Wednesday for refurbishment. There is a clear leak into the carpet from the shower took photos. We stay here in burton regularly twice a month in the area. Add insult to injury the AI phone robot never puts you through to a person. Where is our promised refund ?

Cons:

See above

2026-02-08 • via Nuitee
R
Robin • extended_group • gb
10
2026-01-30 • via Nuitee
B
Barry Coleman • couple • gb
8
Pros:

Good value for the money amd great customer service with professional.and efficient cleaning staff.

Cons:

Lack of space and lack of storage.

2026-01-27 • via Nuitee
R
russell • couple • gb
7
Decent hotel let down by poor breakfast and lack of management it would seem
Pros:

Great location.
Clean and relatively comfortable although room was relatively small as was the bed (double I think)

Cons:

Continental breakfast was poor.
Coffee and hot water for tea was from a flask. Self service buffet was poor. Arrived for breakfast at 9:00am on a Sunday and they had two danish pastries and a croissant left. When I asked if they were replenishing I was told they only had what was on display.
A number of guests arrived after us and they presumably had none.
Poached egg on toast arrived with half a round of toast and half a round of bread (no butter). I asked for more toast which eventually arrived after the eggs were already cold.
Shame because there is a lot to like about the hotel but with no management in attendance in restaurant or reception area found it pointless to raise any concerns.

2026-01-26 • via Nuitee