Royal Station Hotel

Hotels
•
Cairn Hotel Group
8.2 (12300 reviews)
Neville Street, Newcastle-upon-Tyne, England, NE1 5DH , Newcastle-upon-Tyne , GB
44-191-2320781

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms
Poor amenities

Categories

Cleanliness
7.53
Numerous comments about rooms being unclean, including hairs found in the bath and dirt in rooms.
Service
9
Staff were described as lovely and helpful in resolving room issues.
Location
9.04
Location consistently praised for convenience and accessibility.
Room Quality
7.49
Rooms described as dated, small, and uncomfortable with issues like old beds and noise.
Amenities
7.02
The spa/pool area was criticized and deemed as poor quality.
Value for Money
8.48
Generally viewed as good value, but issues with cleanliness affect perception.
Food and Beverage
9.03
Breakfast was positively reviewed, though some issues with replenishment.
Overall Experience
8
Mixed reviews overall, with positives on location and service but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:08

Property Description

Experience the charm and comfort of the Royal Station Hotel, where modern amenities meet historic elegance in the heart of Newcastle-upon-Tyne.

Recreational Delights
Unwind in our indoor pool or recharge in the sauna after an invigorating session in our fitness center. Our range of recreational options guarantees relaxation and revitalization during your stay.

Culinary Experiences
Savor delectable dishes at Empire Bistro or order room service and enjoy a cozy meal in your room. Treat yourself to a refreshing drink at our bar/lounge, perfect for evening relaxation.

Comfort & Convenience
With 145 well-appointed guestrooms featuring refrigerators, flat-screen TVs, and complimentary Wi-Fi, our hotel promises a comfortable stay. Enjoy the convenience of a 24-hour front desk and self-parking options for a hassle-free experience.

Book your stay at the Royal Station Hotel today and discover the perfect blend of work and leisure!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 12300 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 7.02
Value for Money: 8.48
Food and Beverage: 9.03
Overall Experience: 8
C
Courtney • family_with_children • gb
3
Pros:

The staff we’re lovely and a very convenient location, reception and bar area was lovely

Cons:

We were originally given a room which was not matching the description of the room we had booked, it had dirty marks, missing the fridge which we had booked specifically for. Stains all over the Carpet walls and bed

2026-02-14 • via Nuitee
J
Jessica • couple • gb
1
If you want no sleep, no hot water and no milk in room for a cuppa it’s ideal
Pros:

Close to where we needed to be- we were visiting Newcastle for the mamma Mia musical at the theatre royal

Cons:

The noise from the neighbouring bars/clubs was unbearable and continued until 5am.! We had no sleep at all, at 6am we decided to get showered and find somewhere for a coffee and breakfast - no hot water, staff on check out at 6.20am were the most unhelpful and miserable staff

2026-02-14 • via Nuitee
W
Wayne • couple • gb
7
2026-02-14 • via Nuitee
R
Rebecca • couple • gb
8
2026-02-14 • via Nuitee
C
Colin • family_with_children • gb
8
Good stay
Pros:

Good location,clean. Good price. Would recommend
Stayed here before first time visiting the bar here.
Leisure facilities are amazing and for an extra 5 pounds per person well worth it.

Cons:

Was a little noisey by the sound of trains
Clean but hotel needs updating as its a bit run down in certain areas.
The sink in our room had a few cracks in it

2026-02-14 • via Nuitee
C
C Chen • family_with_children • cn
8
2026-02-14 • via Nuitee
R
renee • extended_group • au
7
Lied about spa working before I paid to access it
Cons:

I specifically asked if the spa was working, paid 10 pounds to access it and then I got in and discovered it hadn’t been working for a number of days

2026-02-14 • via Nuitee
W
Wayne • couple • gb
6
Disappointed as a long term frequent customer
Pros:

Location and staff always friendly

Cons:

Been stopping there for years and don’t like the change in showing ID and putting a credit card with £100 pending on it.

2026-02-14 • via Nuitee
B
Brigid • family_with_children • gb
9
2026-02-14 • via Nuitee
S
Swanson • family_with_children • gb
8
2026-02-14 • via Nuitee
A
Ant Hall • family_with_children • gb
10
2026-02-14 • via Nuitee
A
AARON • solo_traveller • ie
8
2026-02-14 • via Nuitee
J
Jordon • family_with_children • gb
10
2026-02-14 • via Nuitee
L
Lorraine • couple • gb
9
2026-02-14 • via Nuitee
M
mags • family_with_children • gb
8
Nice hotel
Pros:

It was central, rooms were spacious.

Cons:

That you had to pay extra for the swimming pool etc. Should have been included

2026-02-13 • via Nuitee
P
Philip • couple • gb
8
2026-02-13 • via Nuitee
L
Lisa • couple • gb
10
Great place to stay for a night away, great access to the train station. Amazing place decorated magnificently for Chris
Pros:

Where it was

Cons:

Nothing

2026-02-13 • via Nuitee
A
anne • couple • gb
8
2026-02-13 • via Nuitee
S
Shelley • family_with_children • gb
10
Pros:

The pool facilities.

Cons:

You had to pay additional for the facilities.

2026-02-13 • via Nuitee
C
Cathy • solo_traveller • gb
6
Pros:

Kettle, fridge. Tea/coffee in room. Large bathroom, good shower. Excellent breakfast. All the staff were really friendly and helpful. Fantastic location near station. Good value for money.

Cons:

Have stayed here before without any complaints. This time was up in the attic on the 4th + floor. My room was cold. The bathroom towel rail was warm. The electric heater right next to the bed looked unsafe to put on. Also the duvet was the thinnest one I have ever seen. This was February. Freezing temperatures outside. Nobody asked if I had any issues during my stay.

2026-02-13 • via Nuitee