Royal Station Hotel- Part of the Cairn Collection

Hotels
8.2 (14454 reviews)
Neville Street , Newcastle upon Tyne , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms
Poor amenities

Categories

Cleanliness
7.53
Numerous comments about rooms being unclean, including hairs found in the bath and dirt in rooms.
Service
9
Staff were described as lovely and helpful in resolving room issues.
Location
9.04
Location consistently praised for convenience and accessibility.
Room Quality
7.49
Rooms described as dated, small, and uncomfortable with issues like old beds and noise.
Amenities
7.02
The spa/pool area was criticized and deemed as poor quality.
Value for Money
8.48
Generally viewed as good value, but issues with cleanliness affect perception.
Food and Beverage
9.03
Breakfast was positively reviewed, though some issues with replenishment.
Overall Experience
8
Mixed reviews overall, with positives on location and service but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:08

Property Description

Classic Elegance with Modern Comforts
Step into the Royal Station Hotel, a blend of traditional charm and contemporary sophistication. Explore Newcastle with ease from our centrally located property.

Grade I Listed Building with Modern Amenities
Immerse yourself in the rich history of our grade I listed building while indulging in modern conveniences like complimentary Wi-Fi and flat-screen TVs.

Convenient Location and Leisure Facilities
Discover the vibrant quayside and cultural hotspots just a stroll away. With Newcastle's transport hub nearby, venture out effortlessly. After a day of sightseeing, relax in the swimming pool, sauna, or fitness centre.

Book now to experience a harmonious blend of history and luxury at the Royal Station Hotel.

Important information:

This is a nonsmoking hotel. Guests are advised that the same card used to make the booking will be required to take the payment.

The card used to make the booking has to be presented upon check-in.

Leisure Club opening hours are as follows: Monday to Friday, 07:00 until 21:15, Saturday, 09:00 until 17.15 and Sunday 08:00 until 15:!5. Please note last entry into the Leisure Club will be 30 minutes prior to closing time. The Leisure Club will be closed Christmas Day, Boxing Day and New Years Day.

For Bank Holiday and Christmas opening and closing times, please contact the hotel direct.

Stag parties and groups at weekend: please contact the hotel after your booking has been made, as a security deposit is required.

Different policies and additional supplements apply when booking for 6 or more guests.

If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment.

Please note that this property only accepts service dogs.

Guests under the age of 18 need to be accompanied by a parent or guardian.


Please be advised that the Leisure Club is available on to guests complimentary on a first come, first served basis so may not always be available at certain time during these hours.

Please note our leisure club will run on reduced hours over the Christmas and New Year period as follows: Christmas Eve, Boxing Day, New Years Eve, New Years Day - opening times will be 09:00 until 17:15. All leisure facilities will be closed on Christmas Day.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 14454 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 7.02
Value for Money: 8.48
Food and Beverage: 9.03
Overall Experience: 8
S
Shirley ro solo_traveller gb
7
Pros:

Location fabulous! Bar shops centre.Staff very nice friendly.we were here visiting RVI hospital very easy to get to .we do use this hotel regular

Cons:

Used Towel off last client still hanging on back bathroom door. Room very hot only a small fan to use .bathroom floor needs a good sweep up. We had a double room facing the station .next time we will up grade again last last couple times and face the front much nicer rooms as you can open window

2026-08-29 via Nuitee
C
Cathy solo_traveller gb
8
Great Location
Pros:

The shower was great, a small compact / cosy room

Cons:

A bit of a dated bathroom but all works. Thankfully there was a member of housekeeping around so was able to get another towel as only one in the room but it was a double and to get soap refilled, shame it wasn't noticed but member of staff was prompt.

2026-08-29 via Nuitee
C
Christoph extended_group ch
3
Für eine Nacht aushaltbar…
Pros:

Die zentrale Lage, das Frühstück war lecker

Cons:

Digitale Lösungen, welche aber nicht richtig funktionieren (z.B. Vor-Check-In funktionierte nicht und nun doppelte Buchung auf der Kreditkarte oder die Parkplatz-Buchung, welche nicht über die App, aber Webseite funktioniert). Wir mussten auch das erste Zimmer reklamieren, weil es nach Fisch roch. Dann schaffte es auch ein Obdachloser in den 4. Stock und sass dann in der dunklen Ecke neben dem Lift! Das Hotel bräuchte dringend eine Kernsanierung, da überall Risse und andere Alterserscheinungen sind.

2026-08-29 via Nuitee
R
Rowena family_with_children gb
7
We had a pleasant stay.
Pros:

The hotel was in a great location. Beautiful victorian building! and that is the selling point. Breakfast was fabulous. The staff members were very nice especially the employees serving at the empire restaurant (including Michael) and the swimming/leisure centre. They found my favourite hairclip that I left in the pool and gave it back to me. Thank you very much! you guys are special.

Cons:

We stayed in the hotel for five nights. The room was a little dark even with the lights on. The housekeeping needs improvement. Underneath the bed were very dusty and there was an empty bottle of coke. The radiator and the fan was dirty and dusty.

2026-08-29 via Nuitee
M
Millie couple gb
7
2026-08-29 via Nuitee
G
Gail couple gb
9
Enjoyable stay with weather on our side
Pros:

Location for places to eat and drink

Cons:

The rooms are very dated

2026-08-29 via Nuitee
P
Paul solo_traveller gb
4
2026-08-29 via Nuitee
A
Andrea couple gb
10
Great location beautiful
Pros:

Very close to everything we done

Cons:

Beautiful

2026-08-29 via Nuitee
S
Shawn solo_traveller gb
8
2026-08-29 via Nuitee
F
francesca couple it
8
2026-08-29 via Nuitee
P
Purity couple gb
10
Had a best experience
2026-08-29 via Nuitee
K
Kennedy solo_traveller gb
6
2026-08-29 via Nuitee
J
John couple gb
10
nice little break and really comfortable.
Pros:

stayed here quite a few times and excellent as always from meals to staff ,

Cons:

nothing to moan about

2026-08-28 via Nuitee
K
KYLE couple gb
3
Poor.
Pros:

So run down from a few years ago since i was there last.

Cons:

carpets dirty, rooms run down and bed so uncomfortable.

2026-08-28 via Nuitee
C
Coralie couple gb
10
2026-08-28 via Nuitee
A
Alaattin solo_traveller de
8
2026-08-28 via Nuitee
L
Lyndsey solo_traveller gb
10
2026-08-28 via Nuitee
D
David solo_traveller gb
10
2026-08-28 via Nuitee
R
Russell extended_group gb
8
Good hotel and in a very central location
Pros:

Very good location in central Newcastle. Building has a lot of character and staff were friendly/helpful. Room was decent - spacious, clean and comfortable.

Cons:

Breakfast was a bit basic, overcrowded and there weren't enough staff for the number of guests.

2026-08-28 via Nuitee
B
bill solo_traveller gb
8
2026-08-28 via Nuitee