Royal Station Hotel

Hotels
Cairn Hotel Group
8.2 (12300 reviews)
Neville Street, Newcastle-upon-Tyne, England, NE1 5DH , Newcastle-upon-Tyne , GB

Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms
Poor amenities

Categories

Cleanliness
7.53
Numerous comments about rooms being unclean, including hairs found in the bath and dirt in rooms.
Service
9
Staff were described as lovely and helpful in resolving room issues.
Location
9.04
Location consistently praised for convenience and accessibility.
Room Quality
7.49
Rooms described as dated, small, and uncomfortable with issues like old beds and noise.
Amenities
7.02
The spa/pool area was criticized and deemed as poor quality.
Value for Money
8.48
Generally viewed as good value, but issues with cleanliness affect perception.
Food and Beverage
9.03
Breakfast was positively reviewed, though some issues with replenishment.
Overall Experience
8
Mixed reviews overall, with positives on location and service but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:08

Property Description

Experience the charm and comfort of the Royal Station Hotel, where modern amenities meet historic elegance in the heart of Newcastle-upon-Tyne.

Recreational Delights
Unwind in our indoor pool or recharge in the sauna after an invigorating session in our fitness center. Our range of recreational options guarantees relaxation and revitalization during your stay.

Culinary Experiences
Savor delectable dishes at Empire Bistro or order room service and enjoy a cozy meal in your room. Treat yourself to a refreshing drink at our bar/lounge, perfect for evening relaxation.

Comfort & Convenience
With 145 well-appointed guestrooms featuring refrigerators, flat-screen TVs, and complimentary Wi-Fi, our hotel promises a comfortable stay. Enjoy the convenience of a 24-hour front desk and self-parking options for a hassle-free experience.

Book your stay at the Royal Station Hotel today and discover the perfect blend of work and leisure!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 12300 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 7.02
Value for Money: 8.48
Food and Beverage: 9.03
Overall Experience: 8
J
Jane couple gb
10
2026-04-04 via Nuitee
G
George couple gb
10
Pros:

Perfectly located property right in the city centre and the train station car park is right behind the hotel. (£8 a day!)
The staff are very friendly and helpful
Rooms and facilities are great

Cons:

Nothing

2026-04-04 via Nuitee
R
Rachael family_with_children gb
10
Pros:

All staff were extremely helpful, warm, and welcoming. Josh checked us in and ensured we knew all the relevant information about the hotel. Breakfast was lovely and good value for money.

2026-04-04 via Nuitee
J
Jacqueline family_with_children gb
10
Fabulous hotel, great price
Pros:

Fabulous location, parking right outside, very grand entrance. Good facilities, food at bar was nice, breakfast very good.
Comfy bed,

Cons:

Nothing.

2026-04-04 via Nuitee
L
Lisa family_with_children gb
10
2026-04-04 via Nuitee
P
Patrick couple gb
8
Prefect for a city stopover
Pros:

Great location, easy parking. Imposing splendid building in the heart of Newcastle. Nice looking interior feature and a wide range of facilities. Good value for money with breakfast included. Friendly staff helpful and polite.

Cons:

The shower, very hard to regulate the temperature. Very cold to start with and boiling after and impossible to find a right medium.

2026-04-04 via Nuitee
L
Lisa couple gb
10
Pros:

Location

Cons:

Bed extremely uncomfortable and room very very hot

2026-04-04 via Nuitee
S
Stevey family_with_children gb
10
2026-04-04 via Nuitee
J
James McCallum family_with_children gb
8
2026-04-04 via Nuitee
R
Roman solo_traveller ua
10
2026-04-04 via Nuitee
S
Sharif couple af
1
Unhappy
Pros:

Location

Cons:

No Hot water. When we checked in I’ve found an underwear behind the radiator.

2026-04-03 via Nuitee
W
William solo_traveller gb
3
Seem to be run on the cheap and with fittings and furniture clearly past their best. Have not taken responsibility for l
Pros:

Good location

Cons:

Stayed for two nights, on first there was no heating, and on second no hot water from early evening right through to when I had to check out. Staff unable to offer any kind of compensation at the time, had to fill in a form and was then offered via email a free one night stay within 12 months - requested actual refund instead and have had zero response after a week. Generally interior is a bit old and tired, cracked sink, toilet etc, fairly clean in most areas. No sockets near the bed.

2026-04-03 via Nuitee
A
Ann-Marie couple gb
8
Will be back!
Pros:

Handy location, beautiful communal areas

Cons:

Room a little dated and basic

2026-04-03 via Nuitee
A
Alex couple gb
9
Excellent
Pros:

Location was great, staff were excellent, bed was very comfortable

2026-04-03 via Nuitee
M
Michelle family_with_children gb
8
Great overnight stay with friends
Pros:

Staff are fab professional and friendly Michael and Rebecca big shout out.
Locatiom is brill.
Breakfaat delicious and good value

Cons:

Our room waa tired pillows hard but for what we paod acceptable

2026-04-03 via Nuitee
D
David couple gb
10
2026-04-02 via Nuitee
S
SALVATORE couple fr
7
3 nuits sans plus
Pros:

Repas et déjeuner . emplacement de l'hôtel

Cons:

payer pour faire garder les bagages 3 heures
payer 5 livres par personne et par jour pour accéder a la salle de sport piscine (salle de sport minimaliste
avec matériel ancien)
douche et toilette de sport execivement sale

2026-04-02 via Nuitee
G
Graeme couple gb
8
2026-04-02 via Nuitee
V
Val family_with_children gb
6
Pros:

The staff were very helpful location was brilliant food lovely

Cons:

The room we were given was disgustingly filthy we complained and got moved to another room which was better but not up to standard .

2026-04-02 via Nuitee
Y
Yvonne family_with_children gb
8
Pros:

Loved the history of the building and decor, we also loved the breakfast and the staff were lovely

Cons:

The room was far too hot, but the staff did provide a fan, the room was a little shabby, but i did see a lot of work going on!

2026-04-02 via Nuitee