Royal Station Hotel

Hotels
•
Cairn Hotel Group
8.2 (13294 reviews)
Neville Street, Newcastle-upon-Tyne, England, NE1 5DH , Newcastle-upon-Tyne , GB
44-191-2320781

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms
Poor amenities

Categories

Cleanliness
7.53
Numerous comments about rooms being unclean, including hairs found in the bath and dirt in rooms.
Service
9
Staff were described as lovely and helpful in resolving room issues.
Location
9.04
Location consistently praised for convenience and accessibility.
Room Quality
7.49
Rooms described as dated, small, and uncomfortable with issues like old beds and noise.
Amenities
7.02
The spa/pool area was criticized and deemed as poor quality.
Value for Money
8.48
Generally viewed as good value, but issues with cleanliness affect perception.
Food and Beverage
9.03
Breakfast was positively reviewed, though some issues with replenishment.
Overall Experience
8
Mixed reviews overall, with positives on location and service but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:08

Property Description

Experience the charm and comfort of the Royal Station Hotel, where modern amenities meet historic elegance in the heart of Newcastle-upon-Tyne.

Recreational Delights
Unwind in our indoor pool or recharge in the sauna after an invigorating session in our fitness center. Our range of recreational options guarantees relaxation and revitalization during your stay.

Culinary Experiences
Savor delectable dishes at Empire Bistro or order room service and enjoy a cozy meal in your room. Treat yourself to a refreshing drink at our bar/lounge, perfect for evening relaxation.

Comfort & Convenience
With 145 well-appointed guestrooms featuring refrigerators, flat-screen TVs, and complimentary Wi-Fi, our hotel promises a comfortable stay. Enjoy the convenience of a 24-hour front desk and self-parking options for a hassle-free experience.

Book your stay at the Royal Station Hotel today and discover the perfect blend of work and leisure!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 13294 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 7.02
Value for Money: 8.48
Food and Beverage: 9.03
Overall Experience: 8
U
URSULA • couple • ie
8
Good hotel and staff. Great location - would stay again.
Pros:

Location! Bedroom and bathroom were large and roomy. Staff are excellent- very friendly and obliging. Breakfast was great.

Cons:

The heat was a problem. No air con - but u destined that is a grade 2 listed building so not possible. There was a fan in the room which helped and the window opened a little.

2026-07-18 • via Nuitee
A
Aline • solo_traveller • gb
8
2026-07-18 • via Nuitee
K
Kevin • solo_traveller • gb
7
2026-07-18 • via Nuitee
K
Kaliope • solo_traveller • gb
6
Beautiful features interesting history but..
Pros:

The staff were excellent ,friendly, polite, helpful. Happy to answer any questions and give an interesting history of the hotel. The period features of the hotel are outstanding the beautiful staircase and tiles are well preserved.

Cons:

We had room 450, at the very top ,the lift only goes part way. We were told there's a few steps but once the lift stopped at the actual 4 th floor there were more than a few steps with heavy luggage. The room itself was very plain, it was large but only one comfy chair whilst there was room for two, the small window didn't give much light, but the wall lights were blinding like search lamps there was no soffer lighting. The carpet was disgusting , it had been hoovered but the stains were many and very off-putting as we're the scruffy bed bases, but the linens were clean. The bathroom whilst old was very clean and huge.
We learnt that the very large but poorly appointed room used to be a shop as did the others on that floor I feel that that history should somehow be incorporated in the decor ( of which there was none) it would enhance the room and show the history as updating it to a modern generic room would be quite difficult with the old sloped ceiling.
The room also during this heatwave was exceptionally warm but with the fan provided and open windows it didn't affect our sleep. And the mini fridge whilst having seen better days was clean and a godsend for keeping water and milk cold .
I would stay again due to the beautiful features and the history and the staff. But those top rooms should get a history friendly make over and sort that carpet out.

2026-07-18 • via Nuitee
D
Daniel • solo_traveller • gb
10
2026-07-18 • via Nuitee
K
Kevin • couple • gb
6
Adequate but bed poor mattress needs turning or replacement
Pros:

Staff very helpful on arrival

Cons:

The bed

2026-07-18 • via Nuitee
F
Fiona • family_with_children • gb
7
Lovely hotel with lots of period features. Delicious breakfast and helpful staff.
Pros:

Room and bathroom was an excellent size and managed to check in early. Luggage storage was great.

Cons:

Noisy neighbours and no hot chocolate and only 2 biscuits.

2026-07-18 • via Nuitee
C
Cath • couple • gb
9
Loved being close to everything. I had on
Pros:

On doorstep to venue!

Cons:

Nothing at all

2026-07-18 • via Nuitee
J
Joyce • solo_traveller • gb
10
Pros:

thank you so must love the stay there everything on your doorstep enjoy every moment there

Cons:

nothing

2026-07-17 • via Nuitee
R
Rosemary • extended_group • gb
9
I really like to praise your staff , they are very friendly and helpful and always cheerful.😀
Pros:

Location is really good, easy access to lots of places and public transport

Cons:

I only had the mushrooms, hash brown and eggs that was ok, I really enjoyed the choices of Continental breakfast . 😊

2026-07-17 • via Nuitee
S
Stephen • solo_traveller • gb
8
Lovely old building
Pros:

Location
Attached to train station and 2 min walk to centre
Easy check in
Good price
Imposing big victorian building
Big room

Cons:

Its 185yrs old so cant excpect a pristine stay

2026-07-17 • via Nuitee
P
Pamela • solo_traveller • gb
8
2026-07-17 • via Nuitee
M
Maureen • couple • gb
10
It was comfortable
Pros:

It was accessible and close to the train station for my trip

2026-07-17 • via Nuitee
L
Louis • solo_traveller • za
5
Pros:

Location

Cons:

The small room and lack of facilities

2026-07-17 • via Nuitee
B
BEATTIE • solo_traveller • gb
10
Pros:

Reception staff were great,

Cons:

Nothing

2026-07-17 • via Nuitee
M
Melanie • solo_traveller • ca
8
Great stay
Pros:

Great location, lots of good stuff in the area. Cool, old building.

Cons:

You know things are aging in the building but that’s also part of the charm.

2026-07-17 • via Nuitee
T
Theidy • extended_group • no
8
Pros:

Very well located. Staff very helpfull and kind.

Cons:

Not very easy to carry lugagge from the elevator to the rooms, a lot of stairs. I understand it is an old building. The air condition at the room was out of order.

2026-07-17 • via Nuitee
U
ulca falc • solo_traveller • pl
7
swimming pool, great location, good breakfast
Pros:

Good breakfast. Fine bed. Great location - very close to train station. Swimming pool. Helpful and friendly staff members. Clean room and bath. Quiet room.

2026-07-17 • via Nuitee
M
Mark • solo_traveller • gb
10
2026-07-17 • via Nuitee
K
Karim • solo_traveller • gb
7
Lovely l felt safe and comfortable . Could have been a bit brighter in room,bathroom light was great and door light was
Pros:

The history of which more information would have been lovely instead of just two boring lines on the information sheet given on check in. More photos and timeline s in the lobby would be good.It’s such a beautiful building and l hope the renovation doesn’t change it too much. The beggar outside should be told to move. Water and fruit in the lobby is a good idea was much appreciated. I paid such a lot to stay booking only the night before but free access to pool would have been nice. I will stay again it was my second visit. Newcastle has some really beautiful buildings but they are being sadly neglected.

Cons:

Only paying extra for pool.

2026-07-17 • via Nuitee