Sunset Hotel

No disponían de acondicionador para el pelo.

Nothing

The check in experience was disappointing. It felt awkward & lacked any warmth or enough information. No help was offered with our cases when several staff were nearby. Our room felt small for 2 people. The jacuzzi was cold & not worth the extra cost, however that was my choice to book the room pool option. My husband used the gym after a frustrating experience being told it was open then finding it closed & having to find someone who then told him it was actually shut for a few hours. No water was provided in the gym when he eventually had access.
Breakfast service was unfortunately very disappointing for a hotel of this calibre. Every morning we had to wait far too long for someone to take our coffee order & I was told several times to wait because I had asked the wrong person to help. I had to ask for a spoon every day! It was virtually impossible to get further coffees. I did raise my issues with one of the waiting staff & they said they would tell the manager. The food itself & choice was good.
We did have a pleasant stay overall however the service does need improving in some areas, notably on the front desk & at breakfast.

Café da manhã péssimo
Serviço extremamente frio, porém correto

It could be more accessible, given it’s a modern hotel - there are a large number of steps up from the street and no-one on hand to help. There is a lift but not from street level. The spa facilities are an extra charge which was disappointing.

That they asked for us to bring the pool towels back down to reception. Strange request. Only hotel where towels aren’t at the pool and that we had to return to reception.

L'hotel avrebbe anche del potenziale. Il problema è la mancanza di professionalità di alcuni membri dello staff. La mattina del mio check out non c'era acqua nella stanza (sicuramente non colpa dell'albergo) ma la gestione dell'emergenza è stata disastrosa. Nessuna comunicazione ufficiale e risposte scocciate del personale a mia domanda. Stessa cosa quando ho chiesto un taxi. Sono spesso in viaggio e ho visto raramente una tale mancanza completa di cultura del servizio. Sconsiglierei vivamente quest'albergo anche per il rapporto qualità prezzo.

The rooms were quite small but fine for 2 nights. The door of our shower did fall off, not very stable. We went to reception twice asking for towels for the beach and pool and they had none both times. We didn't get to use the pool as people seemed to put towels down and leave for hours. This could be better managed. If you are beside a room that is noisy, you here everything!! Didn't get to use the gym as it opening hours were restrictive.

Soundproofing could be better. Could hear a lot noise from outside the room in the hallway.

A falta de serviços durante a noite

- Small rooms
- no sound proofing - could here people quite clearly
- Cleaners set up outside our room for the whole day - felt like we had no privacy
- the description of our room as a junior suite was a joke
- private pool is the size of a spa but no jets or heating - so a cool outdoor bath - we didn’t use it and doubt anyone does. Even pool loungers would have made it usable rather than 2 plastic chairs

Twice requested assistance from reception- both times promised but not delivered

- breakfast ok - underwhelming.
- the whole property is averagely maintained. Not dreadful but every where you look could be better with a small amount of effort. Given it is the beginning of summer it doesn’t seem hard.

Noisy from another guests from the hallway