Hotel Complutense

Hotels
7.6 (1087 reviews)
Encomienda, 9 , Alcalá de Henares , es

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good Location
Friendly Service
Cons:
Cleanliness Issues
Small Rooms

Categories

Cleanliness
6.31
Many complaints about cleanliness including dust and hairs found in the bed.
Service
9.28
Numerous positive mentions of friendly and helpful staff, particularly Walter.
Location
8.82
Consistently praised for its central location near the city center.
Room Quality
6.77
Rooms considered small and sometimes uncomfortable, with mentions of worn-out furniture.
Amenities
7.3
Basic amenities provided, but some reviews noted the hotel is quite old.
Value for Money
6.76
Mixed reviews on value, with several comments about high prices for limited services.
Food and Beverage
7.31
Some comments on breakfast arrangements being outside of the hotel.
Overall Experience
8.28
General satisfaction noted for stays, despite some issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 07:12

Property Description

Charming City-Centre Hotel in Alcalá de Henares

Convenient Location: Nestled in the heart of Alcalá de Henares, just 30 km from Madrid, Hotel Complutense offers air-conditioned rooms with modern amenities and free WiFi.

Historic Surroundings: Situated next to Alcalá University and surrounded by ancient monuments, immerse yourself in the rich history of this Castillian city during your stay.

Easy Access to Madrid: With a suburban train station located nearby, guests can easily access the bustling city center of Madrid and explore its vibrant culture.

Experience the perfect blend of history and modern convenience at Hotel Complutense. Book your stay now to enjoy a memorable trip to Alcalá de Henares.

Important information:

Please note that breakfast is served in a cafe 164 feet away.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

7.6
Based on 1087 reviews
Cleanliness: 6.31
Service: 9.28
Location: 8.82
Room Quality: 6.77
Amenities: 7.3
Value for Money: 6.76
Food and Beverage: 7.31
Overall Experience: 8.28
M
Maris • solo_traveller • us
9
Very satisfied with my stay.
Pros:

Very friendly staff, room and bathroom were very clean for the most part, the interior was very well kept, location is close to nearest bus station and the plaza.

Cons:

Very little space in the room to move around, there were a few ants walking around the floor in the bathroom, the entrance to the hotel is quite hidden.

2026-08-05 • via Nuitee
P
Pilar • couple • es
10
Pros:

Todo limpieza amabilidad ubicación

2026-08-03 • via Nuitee
R
Raquel • solo_traveller • es
10
Impecable
Pros:

Personal super atento, ubicación perfecta, tranquilo y sencillo

2026-08-02 • via Nuitee
E
Eddy • solo_traveller • nc
9
2026-07-24 • via Nuitee
A
Alfonso • solo_traveller • es
7
2026-07-22 • via Nuitee
S
Sebastián • family_with_children • es
9
2026-07-20 • via Nuitee
J
Jerry Jayson • family_with_children • es
10
Superó mis expectativas
Pros:

El personal muy amable en especial Walter nos atendió muy muy bien. La habitación amplia, camas muy cómodas, baño amplio y limpio. Recepción 24 horas por lo que es algo muy positivo y cómodo para el viajero. Otro punto a su favor son las máquinas expendedoras de refrescos y agua que tienen. En general, una estancia fantástica y sin duda repetiré.

Cons:

Todo perfecto.

2026-07-20 • via Nuitee
Y
Yuliia • extended_group • ua
7
Pros:

Very grateful to the receptionist Walter for his kindness and hospitality. We were also glad that there was air conditioning and it worked very well considering the heat outside😄

2026-07-19 • via Nuitee
B
Björn • couple • se
8
Trevligt hotell med atmosfär (och AC).
Pros:

Perfekt läge precis utanför larmet i centrum. Enkel standard men inte slitet, men klart prisvärt. Väldigt trevlig personal inte minst Walter, service i blodet och har perfekt engelska.

Cons:

Lite lyhört, men ligger i ett lugnt område.

2026-07-18 • via Nuitee
G
Gabriel • solo_traveller • ar
10
2026-07-18 • via Nuitee
J
Jelena • couple • rs
9
Excellent!
Pros:

The location was great, the room was clean, and it was even more than we expected! The beds and pillows were extremely comfortable. The staff is really kind and professional, especially the gentleman with grey hair who was incredibly sweet, helpful, and welcoming.

Cons:

Walls are thick, so if your neighbor is loud, there is good chance to hear them.

2026-07-17 • via Nuitee
M
Marcos • couple • es
6
2026-07-17 • via Nuitee
M
Marija • couple • rs
8
2026-07-17 • via Nuitee
A
Alexander • couple • es
9
Pros:

Muy bueno en cuanto a calidad-precio y muy bien ubicado. El personal tuvo un trato de 10! Sin duda repetiría.

Cons:

Lo único que las paredes son algo finas y se escuchaba al de al lado

2026-07-13 • via Nuitee
C
colina • solo_traveller • es
5
2026-07-13 • via Nuitee
D
Díaz • solo_traveller • es
8
Pros:

El personal de recepción es muy amable y con un trato al cliente excepcional...y el personal de limpieza excepcional tambien

Cons:

Quizás la habitaciín más amplua

2026-07-13 • via Nuitee
A
Alejandra • extended_group • es
8
Todo correcto
Pros:

Está bien, es lo que promete. El personal muy amable. Limpio y en orden. Muy buena la presión de la ducha.

2026-07-12 • via Nuitee
R
Rullan • family_with_children • es
8
2026-07-11 • via Nuitee
F
FRANCESC • solo_traveller • es
10
Pros:

El trato del personal

2026-07-10 • via Nuitee
E
Ekaterina • family_with_children • es
10
Очень хорошо!
Pros:

Отель расположен в историческом центре города, очень чистый, хорошие номера, цена/качество превосходно! На ресепшене Волтер очень приветливый, всегда расскажет где вкусно поесть, куда сходить и даже на карте нарисует!

2026-07-08 • via Nuitee