Hotel Complutense

Hotels
7.6 (1007 reviews)
Encomienda, 9 , Alcalá de Henares , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good Location
Friendly Service
Cons:
Cleanliness Issues
Small Rooms

Categories

Cleanliness
6.31
Many complaints about cleanliness including dust and hairs found in the bed.
Service
9.28
Numerous positive mentions of friendly and helpful staff, particularly Walter.
Location
8.82
Consistently praised for its central location near the city center.
Room Quality
6.77
Rooms considered small and sometimes uncomfortable, with mentions of worn-out furniture.
Amenities
7.3
Basic amenities provided, but some reviews noted the hotel is quite old.
Value for Money
6.76
Mixed reviews on value, with several comments about high prices for limited services.
Food and Beverage
7.31
Some comments on breakfast arrangements being outside of the hotel.
Overall Experience
8.28
General satisfaction noted for stays, despite some issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 07:12

Property Description

Charming City-Centre Hotel in Alcalá de Henares

Convenient Location: Nestled in the heart of Alcalá de Henares, just 30 km from Madrid, Hotel Complutense offers air-conditioned rooms with modern amenities and free WiFi.

Historic Surroundings: Situated next to Alcalá University and surrounded by ancient monuments, immerse yourself in the rich history of this Castillian city during your stay.

Easy Access to Madrid: With a suburban train station located nearby, guests can easily access the bustling city center of Madrid and explore its vibrant culture.

Experience the perfect blend of history and modern convenience at Hotel Complutense. Book your stay now to enjoy a memorable trip to Alcalá de Henares.

Important information:

Please note that breakfast is served in a cafe 164 feet away.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 1007 reviews
Cleanliness: 6.31
Service: 9.28
Location: 8.82
Room Quality: 6.77
Amenities: 7.3
Value for Money: 6.76
Food and Beverage: 7.31
Overall Experience: 8.28
L
Lidia • family_with_children • es
10
2026-05-15 • via Nuitee
P
Pedro • couple • es
9
Un buen lugar donde quedarse.
Pros:

Siempre que me tengo que desplazar a Alcalá de Henares, reservo en este hotel. El trato es excelente y las instalaciones cómodas y muy limpias. Muy recomendable.

2026-05-15 • via Nuitee
T
Tatiana • family_with_children • es
3
Pros:

La ubicacion

Cons:

La verdad que todo muy descuidado y habiamos pedido habitacion doble con una sola cama con un bebe y me dan tres camas no podia ni pasar no dejar el carrito que pretendian que tumbara al bebe en la cama? Decepcionante

2026-05-13 • via Nuitee
L
Lina • solo_traveller • es
10
2026-05-12 • via Nuitee
S
Sarah • solo_traveller • ca
7
Excellent rapport qualité prix
Pros:

Emplacement

Cons:

Petit lit

2026-05-12 • via Nuitee
M
Maria Cristina • solo_traveller • es
8
2026-05-12 • via Nuitee
A
Ana Victoria • couple • es
8
2026-05-11 • via Nuitee
H
Héctor Miguel • couple • es
9
Pros:

El hotel está muy bien situado cerca del centro de Alcalá. La limpieza es excelente. Las habitaciones son pequeñas pero suficiente para pasar unas pocas noches. Las camas son cómodas. Es una buena opción para visitar Alcalá.

Cons:

Todo bien

2026-05-11 • via Nuitee
G
Giovanni • solo_traveller • it
5
Pros:

Ottima posizione e personale alla reception sempre gentile e disponibile.

Cons:

Da migliorare il servizio di pulizia in camera!

2026-05-10 • via Nuitee
C
Cristina • extended_group • es
9
2026-05-10 • via Nuitee
E
Evelin • solo_traveller • cl
10
Pros:

Excelente ubicación

2026-05-10 • via Nuitee
J
Jorge Luis • solo_traveller • es
10
Pros:

La atención por el personal del hotel, la limpieza y la ubicación

Cons:

Todo me gustó, volvería de nuevo sin lugar a dudas

2026-05-07 • via Nuitee
P
Patricia • solo_traveller • es
10
Pros:

Todo en general

Cons:

Nada

2026-05-07 • via Nuitee
M
María de la Soledad • solo_traveller • es
8
Buen hotel para viaje corto
Pros:

Ubicación y personal

Cons:

Camas estrechas y algo ruidoso

2026-05-06 • via Nuitee
M
María de la Soledad • solo_traveller • es
8
Pros:

Muy buena ubicación. Personal muy agradable.

Cons:

Camas algo estrechas y algo ruidoso.

2026-05-06 • via Nuitee
S
Sara Zumaquero • solo_traveller • es
8
Buena relación calidad-precio cerca del centro
Pros:

El personal de la recepción es excelente.

Cons:

El tamaño de la habitación un poco pequeño

2026-05-02 • via Nuitee
N
Nikolaidis • solo_traveller • gr
7
Pros:

Πολύ κοντά στο ιστορικό κέντρο, δίπλα σε στάσεις λεωφορείων και 10-12 λεπτά από τον προαστιακό (RENFE)

Cons:

Είχε φασαρία το πρωϊ, τουλάχιστον το δωμάτιο μας που έβλεπε τον δρόμο, ηχομόνωση ελάχιστη ανάμεσα στα δωμάτια και στο ντους δεν είχε κάτι να ακουμπήσεις σαμπουάν, σαπούνι.

2026-05-01 • via Nuitee
H
houari • solo_traveller • dz
10
Pros:

gracias

2026-04-30 • via Nuitee
E
Evelin • solo_traveller • cl
10
Pros:

Ubicación estratégica

Cons:

Todo ok

2026-04-30 • via Nuitee
G
Gonzalo • solo_traveller • es
7
Pros:

Ubicación y recepción 24h

Cons:

Insonorización de la habitación
Ruido

2026-04-30 • via Nuitee