Hotel Complutense

Hotels
7.6 (929 reviews)
Encomienda, 9 , Alcalá de Henares , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good Location
Friendly Service
Cons:
Cleanliness Issues
Small Rooms

Categories

Cleanliness
6.31
Many complaints about cleanliness including dust and hairs found in the bed.
Service
9.28
Numerous positive mentions of friendly and helpful staff, particularly Walter.
Location
8.82
Consistently praised for its central location near the city center.
Room Quality
6.77
Rooms considered small and sometimes uncomfortable, with mentions of worn-out furniture.
Amenities
7.3
Basic amenities provided, but some reviews noted the hotel is quite old.
Value for Money
6.76
Mixed reviews on value, with several comments about high prices for limited services.
Food and Beverage
7.31
Some comments on breakfast arrangements being outside of the hotel.
Overall Experience
8.28
General satisfaction noted for stays, despite some issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 07:12

Property Description

Charming City-Centre Hotel in Alcalá de Henares

Convenient Location: Nestled in the heart of Alcalá de Henares, just 30 km from Madrid, Hotel Complutense offers air-conditioned rooms with modern amenities and free WiFi.

Historic Surroundings: Situated next to Alcalá University and surrounded by ancient monuments, immerse yourself in the rich history of this Castillian city during your stay.

Easy Access to Madrid: With a suburban train station located nearby, guests can easily access the bustling city center of Madrid and explore its vibrant culture.

Experience the perfect blend of history and modern convenience at Hotel Complutense. Book your stay now to enjoy a memorable trip to Alcalá de Henares.

Important information:

Please note that breakfast is served in a cafe 164 feet away.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 929 reviews
Cleanliness: 6.31
Service: 9.28
Location: 8.82
Room Quality: 6.77
Amenities: 7.3
Value for Money: 6.76
Food and Beverage: 7.31
Overall Experience: 8.28
E
Esther • couple • es
8
Would certainly come back
Pros:

Staff were all extremely nice and attentive.
Great location near Calle Mayor with many bars and restaurants, ideal for our short stay.

Cons:

Smoke smell in the outdoor hallways and quite a bit of noise from other rooms–could be because there were a fair amount of students staying there.

2026-03-27 • via Nuitee
M
Maria A. • couple • es
8
2026-03-27 • via Nuitee
J
jssmorenor • family_with_children • es
8
2026-03-25 • via Nuitee
V
vaquero • couple • fr
10
2026-03-25 • via Nuitee
A
Ana • couple • es
7
Pros:

La ubicación y los recepcionistas

Cons:

Había hormigas en el baño

2026-03-22 • via Nuitee
D
Dolors • family_with_children • es
7
2026-03-22 • via Nuitee
J
jesus isidro • solo_traveller • es
9
Todo muy bien
Pros:

Amabilidad, relación calidad-precio, limpieza, tranquilidad

Cons:

Nada que reseñar, perfecto para los que no somos posturetas

2026-03-20 • via Nuitee
A
Antonio • family_with_children • es
6
2026-03-19 • via Nuitee
A
ANTONIO VICENTE • family_with_children • es
10
2026-03-16 • via Nuitee
Óscar • family_with_children • es
6
2026-03-15 • via Nuitee
B
Benson • family_with_children • es
7
Pros:

It was accessible and nice location 👌

Cons:

I don't like the smell of the room 😒

2026-03-15 • via Nuitee
I
Ivana • solo_traveller • cz
8
Pros:

Lokalita vynikající - cca 150 metrů od historického centra Alcaly, stačí pouze přejít jednu ulici a jste okamžitě v pěší části Alcaly.
Personál v recepci velmi ochotný a k dispozici 24/24.

Cons:

Internet byl často dosti pomalý.

2026-03-14 • via Nuitee
L
Luis • couple • es
7
2026-03-10 • via Nuitee
Y
Yuliam • family_with_children • es
8
2026-03-09 • via Nuitee
M
María José • family_with_children • es
5
Pros:

La ubicación perfecta.

Cons:

La cama muy incómoda y la limpieza.

2026-03-07 • via Nuitee
A
Alejandro • family_with_children • es
8
Pros:

The service is very good and people at reception are nice and helpful

2026-03-06 • via Nuitee
I
Iván • family_with_children • es
2
Pros:

El personal fue súper amable.

Cons:

Las habitaciones es imposible dormir en ellas. Escuchas todo de las habitaciones de al lado, por no hablar de que mido 170 y casi no cabía en la cama.

2026-03-06 • via Nuitee
M
Marta • family_with_children • es
7
Pros:

Personal muy amable

Cons:

Los huéspedes de la habitación de al lado poco respetuosos con los horarios nocturnos de descanso.

2026-03-06 • via Nuitee
G
Geovanny Nelson • solo_traveller • ch
9
2026-03-06 • via Nuitee
L
Leticia • family_with_children • es
7
Pros:

El personal muy amable y está céntrico

Cons:

Éramos dos huéspedes y solo tenían una llave de la habitación y, por lo menos en nuestra habitación había hormigas

2026-03-02 • via Nuitee