HAKONE GORA ONSEN Hotel Kasansui

Hotels
8.5 (1082 reviews)
Gora 1320-72 , Hakone , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Massage services
Public Bath
See all facilities

Review Highlights

Pros:
Great staff
Beautiful location
Wonderful onsen
Cons:
Outdated facilities
Disappointing food options

Categories

Cleanliness
8.25
The facility is clean and well-maintained.
Service
9.25
The staff were genuinely very kind and polite, providing excellent service.
Location
9.25
Fantastic location with easy access to the cable car and beautiful surroundings.
Room Quality
7.75
Rooms are spacious but feel a bit dated.
Amenities
8.75
Amenities like the onsen and activities available add value to the experience.
Value for Money
8.25
The experience felt worth the price, especially with the included amenities.
Food and Beverage
7.75
Food presentation was good, but flavors were disappointing.
Overall Experience
8.75
Overall, it was an enjoyable stay with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:37

Property Description

Mountain Forest Views from Hot-spring Baths

Luxurious Amenities and Tranquil Setting
Indulge in massages, relish Japanese cuisine, and unwind in Western-style rooms featuring LCD TVs and private baths. Enjoy the serene views of woods or mountains from most rooms, along with complimentary green tea and modern conveniences like a fridge and electric kettle.

Convenient Location and Complimentary Services
Benefit from free transfers to nearby train stations, making exploring the area hassle-free. Visit Owakudani Volcanic Valley and Lake Ashi within a short drive. With free parking and a cosy fireplace lounge offering internet access, your stay is both convenient and comfortable.

Authentic Dining Experience
Savor traditional Japanese breakfast and dinner at Hanakomichi Restaurant, adding a cultural touch to your culinary journey.

Book your stay at HAKONE GORA ONSEN Hotel Kasansui for a rejuvenating retreat amidst nature's beauty.

Important information:

Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.

Hot-spring bath opening hours: 15:00-09:30Guests must check in by 18:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.5
Based on 1082 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.75
K
Krasimira • solo_traveller • de
9
Tolles Erlebnis
Pros:

Ein sehr schönes Erlebnis für uns. Das Personal war sehr freundlich und hilfsbereit. Wir wurden vom Bahnhof abgeholt und danach wieder dorthin gebracht.
Das Essen (Frühstück und Abendessen) war für uns ein tolles Erlebnis und ich kann es nur empfehlen, wenn jemand Japan erleben möchte. Die Gegend fand ich toll - wir wurden durch die singenden Vögel aufgeweckt... Wunderschön!
Gleich neben dem Riokan ist die Seilbahn - also von hier kann man den Tagesausflug in die Gegend vornehmen.
Wir waren sehr zufrieden.

2026-04-22 • via Nuitee
H
Heike • family_with_children • ch
7
Das Hotel ist praktisch für eine Nacht, und verschiedene Aktivitäten liegen direkt in der Nähe.
Pros:

Die Zimmer sind sehr geräumig, wenn auch etwas in die Jahre gekommen. Das Essen ist sehr liebevoll zubereitet. Wer danach noch etwas unternehmen möchte kann Ping-Pong spielen.

Cons:

Das Haus ist etwas in die Jahre gekommen - Zimmer und Onsen. Das Frühstück ist rein japanisch, das ging mit meiner Tochter nicht so einfach.

2026-04-21 • via Nuitee
J
jeanine • solo_traveller • fr
10
Pros:

Repas japonais traditionnel
Gentillesse du personnel

Cons:

Salle de bain très petite

2026-04-20 • via Nuitee
G
Giovanni • extended_group • it
8
Pros:

The staff was very nice and friendly. The place is good. Traditional dinner was great.

Cons:

No pick up from the station in the morning. With luggages it is not the best.

2026-04-20 • via Nuitee
C
Carolyn • couple • ph
8
2026-04-19 • via Nuitee
L
Luca • solo_traveller • it
8
2026-04-15 • via Nuitee
O
Octavio • couple • ar
10
Excelente
Pros:

Súper amables, el lugar cómodo y la comida excelente

Cons:

Nada a destacar

2026-04-14 • via Nuitee
J
Josephine • couple • sg
8
Pros:

The dinner and breakfast

Cons:

The hotel is located on the hilltop, and we have to park at the bottom. We have to change to their shoe in the premise which is inconvenient.

2026-04-14 • via Nuitee
G
Gerhard • couple • de
9
Japan Erfahrung pur mit sehr persönlichem Personal. Es wird nicht viele Hotels geben, die soetwas bieten.
Pros:

Sehr persönlich.
Frühstück und Abendessen in Japanischem Stil,

Cons:

Wenn man japanische Küche nicht kennt, ist es schon eine Herausforderung damit klarzukommen.

2026-04-14 • via Nuitee
K
Karlheinz • couple • ch
9
Extremely friendly personnel and excellent Japanese dinner and breakfast.
Pros:

Extremely friendly personnel and excellent Japanese dinner and breakfast with many small dishes and appetizers, and cooking on petroleum jelly-fired pots on the table. Free shuttle service from Gora station to the hotel.

2026-04-14 • via Nuitee
A
Ayana • solo_traveller • us
10
Pros:

The meals were amazing and the staff was extremely helpful and kind. The onsen was very relaxing!

2026-04-13 • via Nuitee
A
aisaka • couple • jp
10
2026-04-12 • via Nuitee
V
Valeria • solo_traveller • ar
8
2026-04-11 • via Nuitee
R
raffaella • couple • it
8
Pros:

Gentilezza dello staff, la grandezza della camera, l'onsen. Traumatica la prima cena, ma poi si entra nel Mood e l'attenzione al cibo è eccezionale

Cons:

La posizione nella valle è un po' chiusa

2026-04-10 • via Nuitee
D
DAniel • couple • mx
10
excelente lugar
Pros:

Una estancia de lo mejor!, el personal super amables y atentos a cualquier duda sobre la estancia, de igual manera nos ayudaron con indicaciones para movernos en la zona.
los baños de lo mejor una gran experiencia!.
el desayuno y la cena muy buenos y recomendados...

2026-04-08 • via Nuitee
L
LIAO • couple • jp
10
Pros:

environment and service

Cons:

none

2026-04-07 • via Nuitee
H
Hans-Werner • couple • de
8
2026-04-06 • via Nuitee
A
Annemarie • couple • ie
10
2026-04-04 • via Nuitee
M
Mychaela • couple • ca
9
2026-04-04 • via Nuitee
R
Rebecca • couple • it
8
2026-04-03 • via Nuitee