SyunkaSyuutou - Vacation STAY 53627v

Hotels
3.8 (9 reviews)
Hakone-machi Yumoto 695 SyunkaSyuutou , Hakone , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Physical distancing rules followed
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
See all facilities

Review Highlights

Pros:
Good location
Fair check-in
Cons:
Unresponsive staff / no replies to emails or calls
Main room light did not work for entire stay

Categories

Cleanliness
4.5
Standard quality for this hotel tier.
Service
2.8
Poor communication — staff did not respond to emails or calls; phone recording in Japanese prevented verbal help. Check-in was described as 'fairly' acceptable but overall service was unresponsive.
Location
4.5
Guest explicitly noted the property was in a good location.
Room Quality
2.6
Major issue: could not turn on the main room light for entire two-day stay; relied on bathroom and outside light — significant negative impact on room usability.
Amenities
4.5
Standard quality for this hotel tier.
Value for Money
4.5
Standard quality for this hotel tier.
Food and Beverage
4.5
Standard quality for this hotel tier.
Overall Experience
2.5
Negative overall due to unresolved lighting issue and lack of staff communication; stay was disturbed and difficult to evaluate positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 12:51

Property Description

Luxurious Accommodation
SyunkaSyuutou - Vacation STAY 53627v offers elegant guest rooms equipped with modern amenities, including free WiFi, TV, and air conditioning.

Convenient Location
Situated in the heart of Hakone Yumoto Onsen district, the hotel is just 300 meters from Hakone-Yumoto Station, providing easy access to nearby attractions like Tsurugaoka Hachimangu Shrine and Hakone Open-Air Museum.

Comfort and Relaxation
Each room features a private bathroom with complimentary toiletries, ensuring a comfortable stay. Unwind after a day of sightseeing and soak in the tranquil ambiance of the property.

Experience luxury and convenience at SyunkaSyuutou - Vacation STAY 53627v. Book now for an unforgettable stay in Hakone!

Important information:

If you would like a qualified invoice,please contact the property directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

3.8
Based on 9 reviews
Cleanliness: 4.5
Service: 2.8
Location: 4.5
Room Quality: 2.6
Amenities: 4.5
Value for Money: 4.5
Food and Beverage: 4.5
Overall Experience: 2.5
J
Joyce • solo_traveller • us
3
It is so hard to comment on this day because of the fact I had no light.
Pros:

The property was in a good location. The check-in part was fairly

Cons:

I am absolutely appalled at the lack of communication to my emails and phone calls. I could not figure out how to turn the light on in the main room. I emailed the staff and I called but the recording was in Japanese. I emailed booking.com and I emailed the staff again. I never got an answer. During my entire two days stay I never got an answer and I never was able to turn on the light. I was able to use light from the stars and a little from the bathroom, but the fact that I never got an answer is very disturbing.

2026-10-11 • via Nuitee
O
Oliver • family with young children • au
1
Only if you're desperate
Pros:

the location was nice

Cons:

paper thin mattress, thin almost non-existent Pillows. Room felt dusty

2024-11-24 • via Nuitee
C
Carolyn • solo traveller • gb
6
Quiet ryokan overlooking the canal and greenery located within way walking distance of town
Pros:

Traditional Japanese style
Quiet, clean.
Helpfully provided heated fleece blankets

Cons:

Kettle available but no cups.
Some simple steps on how to use Air con for heating would have been great!
Also, clearer info/signage for check in. Had no idea I was looking for a random door next to a restaurant tucked inside a vestibule!

2024-04-09 • via Nuitee
J
Jo • solo traveller • au
4
Frustrating that guests are completely left to their own devices when things don't work.
Pros:

The location was down an alleyway close to but away from the station. Whilst it was fine during the day, I was not comfortable walking back by myself much into the night.

Cons:

The service was attrocious. There is no one on site and the telephone number provided is a recorded message in Japanese with no ability to leave a message. The wifi was so bad during my stay I ended up paying over $100 to use my own data as it was unstable and not available for long periods. The first email I sent had a response telling me to look at the poster for the wifi information, which I obviously had but it wouldn't connect, as I had told them. Subsequent emails were simply ignored.

2024-02-27 • via Nuitee
A
Angela • review category business travellers • us
5
Convenient location but lacking amenities and comfort.
Pros:

Very close to the train station and main street. Easy unmanned check in. Quiet location near the river. In suite bathroom. Great value for a short stay, young travelers, and those who will only use it to sleep.

Cons:

There were very few toiletries (no robes, razer, comb/brush). Very thin futon (No western style bed in the room we were placed in) and no curtains on the windows.

2023-11-23 • via Nuitee
A
Andrea • young couple • nl
8
Very good
2023-11-20 • via Nuitee
P
Peter • young couple • au
7
Convenient, clean but uncomfortable for a first time futon user.
Pros:

Close to railway station. Immaculately clean. Falling asleep to the sound of the river. Electronic Check in and check out instructions are easy to follow.

Cons:

This was my first experience of a futon so I can’t compare to others. However, I can’t sleep on my back and I found this futon extremely thin and uncomfortable which lead to bruised ribs and hips. It was like sleeping in a tiled floor with no padding.

2023-10-02 • via Nuitee
G
Gerardine • young couple • au
5
Very stressful using automated entry. Steep narrow access to room via stairs, room was comfortable.
Pros:

Location good walking distance to train station, view onto river.

Cons:

No reception or staff on site for this property, totally automated. Was not aware of this when making booking.
Very confusing key pad entry just to access this accommodation & room.
Paid over $450.00 au per night not a cup/glass for tea/coffee facilities. Very Very Sml bathroom.

2023-07-19 • via Nuitee
D
David • young couple • ca
1
Total rip off. Paid for two nights, left after one. This property should be delisted. It is 1/3 the price on Air B&a
Pros:

The location

Cons:

Everything else.

2023-05-23 • via Nuitee
W
Wing • family with young children • hk
3
Poor
Cons:

Helpless, very poor service and facilities. Wifi is too weak to connect efficiently. Even no a glass or cup provides. The key panel is always malfunction. Anyway, it will never be my choice again.

2022-11-20 • via Nuitee