Berkana Hotel

Hotels
8.9 (376 reviews)
Aiteke bi Street 83 , Almaty , kz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable stay
Good value
Cons:
Hot water delays
Older plumbing in the building

Categories

Cleanliness
9.14
The room was clean with good amenities.
Service
9.11
Staff were friendly and accommodating.
Location
9.15
Excellent location within walking distance to attractions.
Room Quality
8.6
Rooms were comfortable and warm.
Amenities
8.63
Included kettle, fridge, and microwave.
Value for Money
8.89
Great value considering the price of accommodation.
Food and Beverage
8.64
Nearby cafe with delicious and affordable food.
Overall Experience
9.01
A very satisfying stay overall with minor plumbing issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:14

Property Description

Convenient Location
Located just a 3-minute walk from Silkway City Shopping Centre and a short drive from Almaty 1 Train Station, Berkana Hotel offers easy access to the heart of Almaty.

Comfortable Accommodation
Experience a relaxing stay in our air-conditioned rooms with minibars, featuring bright classic-style décor and a cozy seating area. Free WiFi is available throughout the property for your convenience.

Explore Almaty
With prime access to Almaty’s attractions, including Abay Avenue and Republic Square, Hotel Berkana is the perfect base for your city adventures.

Book your stay at Berkana Hotel now and enjoy a seamless blend of comfort and convenience during your Almaty getaway.

Important information:

Please note that there is a tourist fee applies for foreign guests of 5% of total cost.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for KZT 5,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 376 reviews
Cleanliness: 9.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.89
Food and Beverage: 8.64
Overall Experience: 9.01
ティグアン • solo_traveller • jp
8
Pros:

立地が良く何処にでも歩いて行ける距離です。
表通りから少し入った所に有るので静かに過ごせました。
ホテルの方はとてもフレンドリーで親切でした。

Cons:

建物自体がかなり古く、階段しか無いので重たい荷物を部屋まで持って行くのが大変でした。

2026-06-23 • via Nuitee
H
Hoi Man • solo_traveller • hk
10
Excellent
Pros:

Staff are the best, very friendly and helpful! Arrived late night for check in and everything is already prepared and they even let me store my luggage twice. Room looks a bit dated but is extremely clean and comfortable. Location is unbeatable, close to everything but still in a quiet area.

Cons:

Nothing

2026-06-23 • via Nuitee
A
Aleksandr • solo_traveller • ru
10
Все супер. Персонал очень доброжелательный. Баланс цена-качество.
Pros:

Тихий, уютный отель. Номер был во двор, не жарко даже в середине дня. Практически в центре.

2026-06-21 • via Nuitee
P
Penluk • solo_traveller • th
9
Pros:

ห้องพัก ห้องน้ำ สะอาดสบาย รอบๆ เต็มไปด้วยร้านอาหาร ร้านค้า สถานที่แลกเงินก็อยู่ไม่ไกล พนักงานยิ้มแย้มแจ่มใส ให้การต้อนรับดี สามารฝากกระเป๋าไว้ที่ รร ได้ ที่พักจะอยู่ชั้น 1 ต้องเดินขึ้นบรรได และมีเจ้าหน้าที่ ผซ ช่วยยกกระเป๋าให้....ที่นี่ไม่รับ USD จ่ายเงินผ่านบัตร หรือ KZT เท่านั้น

Cons:

ป้ายซื่อที่พักจะอยู่ด้านใน มองหรือสังเกตเห็นยากนิดหนึ่งในตอนแรกๆ ที่ไปถึง แต่ก็เช็คจาก Google map ได้

2026-06-19 • via Nuitee
O
Ole • solo_traveller • dk
9
Great valid for money
Pros:

Everything was, particular I like the very helpfull and competent staff. I enjoyed furthermore to relatax at the ourdoor terrarie.

2026-06-11 • via Nuitee
R
Rafał • extended_group • pl
9
Pros:

Pokój idealny na krótki pobyt. Lokalizacja: kilkanaście minut od głównych atrakcji. Zaraz obok sklep ogólnospożywczy. Pokój czysty, udogodnienia są: lodówka, sztućce, talerze, miski, czajnik elektryczny. Wi-Fi działało OK. Klimatyzacja jest.

Cons:

Zacinające się drzwi z łazienki. Ciepła woda z prysznica dopiero po dłuższym odczekaniu.

2026-06-09 • via Nuitee
J
Jose • couple • es
9
Pros:

La atencion de la chica de recepcion, super amable, habla un ingles muy bueno y trata de ayudarte en todo lo posible. Habitacion amplia y super comoda. Bastante bien situado a 10 minutos de la parada de metro.

Cons:

La pena es que no disponga de desayuno y que el acceso a las habitaciones sea mediante escaleras.

2026-06-05 • via Nuitee
C
Caesar • solo_traveller • us
10
Pros:

The staff were super helpful and nice. Thank you!

2026-06-04 • via Nuitee
J
JUAN • solo_traveller • pe
8
Super location, friendly staff, good value!
Pros:

Super friendly staff
Good location, very close to several Almaty highlights

Cons:

Rooms need a refurbish; clean but rather run down

2026-06-03 • via Nuitee
M
Mohd Haziq Bin • solo_traveller • my
10
2026-06-01 • via Nuitee
N
Necmettin • solo_traveller • us
8
Pros:

Konumu mükemmel, temizliği

Cons:

Kahvaltı yok.

2026-05-30 • via Nuitee
M
Michael • couple • gb
10
2026-05-18 • via Nuitee
K
KOHEI • couple • jp
9
Pros:

スタッフの方が近くのコンビニの場所を丁寧に教えてくれました。水を買いに行ったのですが、自分が買ってきたのが炭酸水だと開ける前に気づいてくれたので交換できて助かりました。

Cons:

特になし。

2026-05-17 • via Nuitee
W
Wendy • couple • sk
8
Pros:

Anna at the front desk was lovely, funny and very helpful

2026-05-17 • via Nuitee
K
Krzysztof • solo_traveller • pl
9
Pros:

Останавливался уже третий раз. В номере чисто, кровать большая. Из техники есть телевизор, небольшой холодильник и микроволновка. В ванной все принадлежности. Wi-Fi ловит хорошо. Место в центре города, но тихо. Добираться удобно в любую точку города. Рекомендую.

2026-05-12 • via Nuitee
Мешков • couple • kg
10
2026-05-09 • via Nuitee
R
Riho • solo_traveller • jp
10
静かな滞在
Pros:

広くて静かな部屋でした。机は広く、荷物を整理して置くのに便利でした。一人掛けのソファがあります。部屋にはベランダがあり、道路と逆側の静かな空間に開けていて、朝には鳥の声が聞こえます。フロントにはスタッフが常駐しています。フロントのスタッフも清掃スタッフもフレンドリーで、Привет!と話しかけるとПривет!と返事をしてくれました。

Cons:

良くなかった点はひとつもありません。

2026-05-09 • via Nuitee
J
Jeffrey • solo_traveller • us
10
Friendly staff and excellent stay.
Pros:

The property was within walking distance to malls and several nice restaurants

Cons:

Can’t think of a thing

2026-05-07 • via Nuitee
S
Samuele • couple • it
8
2026-04-30 • via Nuitee
S
Sazhida • solo_traveller • kz
8
2026-04-29 • via Nuitee