Astana Hotel

Hotels
6.1 (1441 reviews)
Tole Bi Street 179a/22 , Almaty , kz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Decent breakfast
Cons:
Cleanliness issues
Old furniture
Overpriced for the quality

Categories

Cleanliness
4.36
Multiple complaints about dirty rooms and unkept areas.
Service
7.33
Friendly staff, though some were described as unfriendly.
Location
8.87
Super location with everything within walking distance.
Room Quality
4.82
Old and worn-out furniture with several issues reported.
Amenities
4.85
Missing basic amenities like a kettle and poor maintenance.
Value for Money
5.81
Overpriced for the quality and condition of the hotel.
Food and Beverage
6.86
Breakfast was decent but inconsistent.
Overall Experience
5.93
Mixed feelings, decent stay but many aspects disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:50

Property Description

Modern Comfort and Convenience

Luxurious Accommodation: Experience modern style and comfort in our air-conditioned rooms equipped with essential amenities like TV, refrigerator, and private bathrooms.

Delectable Dining Options: Indulge in European cuisine at our on-site restaurant, complemented by a wide selection of beverages at the bar.

Convenient Location: Just 2 km from Almaty city centre, with major attractions like Almaty Towers and Botanical Garden a short drive away. Benefit from our 24-hour front desk and free Wi-Fi for a hassle-free stay.

Book your stay at Astana Hotel now for a memorable experience in Almaty!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.1
Based on 1441 reviews
Cleanliness: 4.36
Service: 7.33
Location: 8.87
Room Quality: 4.82
Amenities: 4.85
Value for Money: 5.81
Food and Beverage: 6.86
Overall Experience: 5.93
A
Ainagul • solo_traveller • kz
2
2026-07-03 • via Nuitee
Кенжегул • solo_traveller • kz
8
Все было хорошо
Pros:

Да

Cons:

Запах неприятный

2026-07-03 • via Nuitee
T
Traveler Mr. P. • solo_traveller • kz
7
Pros:

Value for money.

Cons:

Location. Value for money. Breakfast. Very friendly staff. Especially the receptionist.

2026-07-02 • via Nuitee
Татьяна • family_with_children • ru
10
Pros:

Отличный, бюджетный отель.Персонал отзывчивый , добродушный .расположение прекрасное.Всем советую!!!

2026-06-30 • via Nuitee
Y
Yerbolat • couple • kz
8
2026-06-27 • via Nuitee
R
Rositsa • solo_traveller • bg
3
Avoid this place
Pros:

The breakfast.

Cons:

Almost everything. The furniture specifically was below the line of unsatisfaction. The room smelled badly, and it was noisy from the outside.

2026-06-26 • via Nuitee
R
Rafet • solo_traveller • tr
7
Merkezi bir yer ulaşımı kolay sabah kahvaltısı çok güzel
Pros:

Kat görevlileri cana yakın ve samimi

Cons:

Önünde restorant var duman komple odalara geliyor, odamdaki koltuklar çok kötüydü derileri yırtılmış üzerine hiçbir örtü bile örtülmemiş bu hiç hoş görüntü değildi

2026-06-26 • via Nuitee
Ольга • couple • kz
3
Сделайте косметический ремонт, пожалуйста и решите вопрос с подачей воды и сантехникой
Pros:

Локация , ресторан и завтраки

Cons:

Грязно, прокуренные номера, прям очень плохо

2026-06-25 • via Nuitee
L
Leera • solo_traveller • ae
1
2026-06-17 • via Nuitee
S
Sara • couple • kz
7
Pros:

Хорошое месторасположение

2026-06-17 • via Nuitee
Татьяна • solo_traveller • kz
9
2026-06-16 • via Nuitee
Татьяна • solo_traveller • kz
9
2026-06-16 • via Nuitee
S
Sakovich • solo_traveller • kz
10
2026-06-15 • via Nuitee
Нурлан • extended_group • kz
7
За 3 дня не производилась уборка помещения, даже не было предложение со стороны администрации
Pros:

Расположение удобное

Cons:

В душевой нет горячей воды, прживал три дня не мог принять душ

2026-06-15 • via Nuitee
D
Dmitrii • couple • ru
5
Pros:

Завтрак в ресторане на 1 этаже. Он был отличный! Вкусный

Cons:

Персонал встретил из разряда зачем вы сюда приехали, не мешайте мне отдыхать

2026-06-15 • via Nuitee
S
Susanta • solo_traveller • in
7
Pros:

Location

Cons:

Rooms are dated. Ac not so effective. Bathroom tap leaking

2026-06-14 • via Nuitee
Айдана • solo_traveller • kz
10
2026-06-14 • via Nuitee
Y
Yelena • couple • kz
8
2026-06-12 • via Nuitee
Кушаев • solo_traveller • kz
9
Pros:

Завтрак отличный!

2026-06-12 • via Nuitee
S
Sunny • solo_traveller • kz
8
2026-06-12 • via Nuitee