Astana Hotel

Hotels
6.1 (1463 reviews)
Tole Bi Street 179a/22 , Almaty , kz

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Decent breakfast
Cons:
Cleanliness issues
Old furniture
Overpriced for the quality

Categories

Cleanliness
4.36
Multiple complaints about dirty rooms and unkept areas.
Service
7.33
Friendly staff, though some were described as unfriendly.
Location
8.87
Super location with everything within walking distance.
Room Quality
4.82
Old and worn-out furniture with several issues reported.
Amenities
4.85
Missing basic amenities like a kettle and poor maintenance.
Value for Money
5.81
Overpriced for the quality and condition of the hotel.
Food and Beverage
6.86
Breakfast was decent but inconsistent.
Overall Experience
5.93
Mixed feelings, decent stay but many aspects disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:50

Property Description

Modern Comfort and Convenience

Luxurious Accommodation: Experience modern style and comfort in our air-conditioned rooms equipped with essential amenities like TV, refrigerator, and private bathrooms.

Delectable Dining Options: Indulge in European cuisine at our on-site restaurant, complemented by a wide selection of beverages at the bar.

Convenient Location: Just 2 km from Almaty city centre, with major attractions like Almaty Towers and Botanical Garden a short drive away. Benefit from our 24-hour front desk and free Wi-Fi for a hassle-free stay.

Book your stay at Astana Hotel now for a memorable experience in Almaty!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.1
Based on 1463 reviews
Cleanliness: 4.36
Service: 7.33
Location: 8.87
Room Quality: 4.82
Amenities: 4.85
Value for Money: 5.81
Food and Beverage: 6.86
Overall Experience: 5.93
A
Ashlyn • couple • sg
7
More for a brief rest stop
Pros:

Very basic amenities and suitable if you’re really there just to sleep and not to decompress. Complimentary breakfast at a restaurant next door but it’s quite basic.

Cons:

Some miscommunication perhaps but we asked one receptionist if we could leave our baggage at the desk for a day while we go on a tour, and she agreed and confirmed it was free. When we got back the next day, it was a different receptionist and she told us we were to pay per piece of baggage…She eventually let us off after we kept insisting that a previous receptionist told us it would be free of charge.

2026-08-08 • via Nuitee
V
Vlad • solo_traveller • ru
9
Pros:

Было отличное соотношение цены/качество. Прекрасное расположение. За такую же цену можно снять только очень далеко от центра, а здесь еще и завтрак в прекрасном ресторане включён.

Cons:

Отель выглядит уставшим. Немешало бы косметический ремонт.
Впрочем тогда цена может возрасти!)

2026-08-06 • via Nuitee
N
NUR SHAHIRAH • couple • my
8
2026-08-06 • via Nuitee
A
Anna • couple • ru
5
Pros:

Хорошее местоположение, близко автобусная остановка. Круглосуточный ресепшен, хороший wi-fi. Номер просторный, с холодильником. Кондиционер шумел, но хорошо работал.

Cons:

Двухместная кровать была с двумя матрасами, которые двигались. Бидэ текло и приходилось самостоятельно вытирать полотенцами. Неприятный запах в душевой, постоянно…

2026-08-05 • via Nuitee
J
Jakub • solo_traveller • pl
6
Pros:

Niska cena. Idealny hotel na jedną noc kiedy chce się wydać jak najmniej pieniędzy. Ładna łazienka.

Cons:

Pokój był dość zaniedbany, a w niektórych miejscach nawet brudny. Bardzo mało kontaktów.

2026-08-04 • via Nuitee
Поклонцева • family_with_children • uz
5
2026-08-03 • via Nuitee
T
Talaika • solo_traveller • kg
8
2026-08-03 • via Nuitee
S
Sahej • couple • gb
8
Pros:

It was a spacious room, comfortable mattress, clean bathroom. The staff were lovely and very helpful also.

Cons:

It was comfortable enough but definitely needs a bit of renovation. The sofa was completely sagged in our room and no coffee or kettle was provided. Other than that,

2026-08-02 • via Nuitee
T
Traveler Mr. P. • solo_traveller • kz
7
Pros:

Value for money.

Cons:

Toilets.

2026-07-25 • via Nuitee
A
aleksandr • solo_traveller • ru
3
3 дня в отеле Астана.
Pros:

Цена с включенным завтраком в кафе. Я не привередливый и знал на что шёл. За такие деньги хостел не снять, а тут собствннная ванная комната и завтрак, который приносит официант. из плюсов транспортная доступность и огромный гипермаркет Smoll через дорогу.

Cons:

мне обещали, что я утром могу набрать кипяток для кофе в кулере,а там по итогу оказалась холодная вода.

2026-07-24 • via Nuitee
Елена • solo_traveller • kz
10
2026-07-23 • via Nuitee
Z
Zahra • solo_traveller • gb
6
Cons:

The breakfast very sweet and they make all standard!! I’m diabetic and asked if they can make less sugar they said we do all the same, no variety of food

2026-07-22 • via Nuitee
Астапенко • extended_group • kz
10
2026-07-19 • via Nuitee
Иляна • solo_traveller • kg
9
Pros:

Классные тут кровати ничего не скажешь. Душевая кайф все есть все работает. Второй раз здесь ночую приеду в третий

Cons:

Освещение жесть конечно. Поменять бы лампы. Ещё кондей слегка течет капает на шкаф

2026-07-17 • via Nuitee
Абдуазым • solo_traveller • kz
8
2026-07-16 • via Nuitee
D
Dina • solo_traveller • kz
10
2026-07-14 • via Nuitee
Адиль • solo_traveller • kz
5
2026-07-14 • via Nuitee
K
Küçük • couple • tr
1
Başka alternatif bakın
Pros:

Hiç bir şeyi beğenmedim gece çalışan resepsiyon görevlisi kadın çok ters birisi bize kötü davrandı ingilizce bilmiyor

Cons:

Çok kötü gece görevli olan kadın mutlaka değiştirilmeli gündüz çalışan çok iyi birisydi yardımcı oldu

2026-07-14 • via Nuitee
Нурбакыт • solo_traveller • kz
10
2026-07-13 • via Nuitee
Кенжегул • solo_traveller • kz
3
Pros:

Место

Cons:

Грязь, обшарпанное все, окна в плесени, в ванной вонь , тараканы, сервис ужас

2026-07-12 • via Nuitee