Smart Hotel Central

Hotels
8.6 (3574 reviews)
Via Napo Torriani 28 , Milan , it

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Noise from equipment
Inadequate cleanliness
Old amenities

Categories

Cleanliness
7.81
Some concerns about cleanliness noted; specific complaints about bathroom and surfaces.
Service
9.28
Positive feedback on staff friendliness and service quality.
Location
9.32
Great location mentioned repeatedly; close to transport and attractions.
Room Quality
8.27
Mixed reviews; complaints about noise and mattress comfort.
Amenities
8.3
Basic amenities mentioned, with some dissatisfaction regarding old style options.
Value for Money
8.76
Good value for the price, but some say it could be improved with enhanced breakfast quality.
Food and Beverage
8.31
Breakfast quality mentioned, with mixed feelings regarding the options available.
Overall Experience
8.78
Overall positive experience, with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:06

Property Description

Modern Design and Extensive Buffet Breakfast:
Smart Hotel Milano Central Station, located just 200 metres from Milano Train Station, boasts a modern design and a 2-storey reception area. Guests can start their day with an extensive buffet breakfast featuring local cheese, ham, homemade cakes, and pastries.

Comfortable Rooms with Amenities:
The air-conditioned rooms at the hotel are elegantly decorated with whitewashed walls and contemporary furnishings. Each room is equipped with amenities such as an LCD TV, minibar, satellite channels, and pay-per-view options.

Convenient Location and Helpful Staff:
Situated near major attractions like Milan Cathedral and the Scala Theatre, the hotel offers easy access to transportation, including buses to the airports. The attentive staff is also available to provide recommendations for dining options in the area.

Experience comfort and convenience at Smart Hotel Milano Central Station. Book your stay now!

Important information:

When booking more than 5 rooms, different policies and conditions may apply.

Please note that children whose travel documents are attached to the parent's passport, must be 'accompanied 'by said parent.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 3574 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 8.78
D
Doris couple at
7
2026-03-21 via Nuitee
I
ian solo_traveller gb
8
a pleasant experience
Pros:

Great modern interior design, everything fresh and new, close to railway station

Cons:

room temperature a bit cool for time of year, Feb.

2026-03-21 via Nuitee
S
SIAO-MEI family_with_children tw
9
2026-03-21 via Nuitee
S
Stephen family_with_children gb
7
Pros:

Great location for the central train station, polite staff and good price for Milan, though I booked months in advance. Comfotable bed and the room was a good size. Tinted glass on the windows effective in keeping the room dark. The hotel was generally very quiet. One the whole it was a great hotel, just a few things to be aware of.

Cons:

No tea or coffee available in the room, no controllable temperature (hotel details say it is). The thermostat said that the temperature couldn't be changed and was centrally controlled. Thing was, it was at 23.5⁰C when we arrived. We had to open the window to cool the room. To be fair, although it never read below 20⁰C, it never felt that hot after the first night The shower door had a seal that wasn't long enough to stop water getting out so after a shower water was puddled so much so that it was under the door into the room. The tiles floor became very slippery This has obviously been a problem in this room for a while as the door and frame were beginning to rot. Other rooms may have been fine.

2026-03-21 via Nuitee
M
Melad solo_traveller tr
8
2026-03-21 via Nuitee
L
Luigi solo_traveller it
8
2026-03-20 via Nuitee
P
pino zinna solo_traveller ch
10
2026-03-20 via Nuitee
T
Taulant family_with_children al
10
Pros:

Ok

Cons:

E tutto ok

2026-03-20 via Nuitee
J
Jacqueline family_with_children ie
10
Pros:

Excellent hotel, convenient to Train Station. Friendly welcoming staff. Room was lovely and comfortable, great shower. I would stay here again.

2026-03-19 via Nuitee
M
Mairi family_with_children gb
7
Very expensive, very warm
Pros:

Great location, very central and very convenient for the metro and buses. The room itself was very clean, a good size and the bed was comfortable.

Cons:

Heating kept turning itself on and the climate controls were locked, room regularly got to 25⁰C (it was 15⁰C outside) and it made sleeping a little uncomfortable. The bright light from the air-conditioning controls was also distracting at night. There was no kettle or coffee/tea making supplies and no iron either. For the price per night was a little disappointing.

2026-03-19 via Nuitee
A
Andrea solo_traveller it
10
Una coccola veloce
2026-03-18 via Nuitee
D
Donaves family_with_children de
9
Cons:

No SmartTV

2026-03-17 via Nuitee
D
Davide couple it
8
Un buon soggiorno
Pros:

posizione molto comoda arrivando in stazione centrale Albergo con stanza comoda e ottima doccia.

Cons:

Leggermente tetro ,il colore nero è dominante ma può essere un mio problema. Paragonato ad altri 4 stelle per questo mi sembrano eccessive ma la struttura rimane comunque molto valida.

2026-03-17 via Nuitee
X
XIAOLEI solo_traveller cn
9
2026-03-17 via Nuitee
I
Ilona couple me
8
2026-03-16 via Nuitee
P
Pietro family_with_children it
10
2026-03-16 via Nuitee
M
Miguel Ángel family_with_children es
9
2026-03-16 via Nuitee
M
Melina family_with_children ch
7
Pros:

Die Lage war super.

Cons:

Das Zimmer war leider etwas schmutzig und das Bett sehr hart.

2026-03-15 via Nuitee
L
Luisa family_with_children it
10
2026-03-13 via Nuitee
Z
Zdenko couple ch
10
2026-03-13 via Nuitee