Hotel Cristallo

Hotels
9.4 (35 reviews)
Str. Dursan /Dursanstraße 84 , Innsbruck , it

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Cons:
Parking can be challenging
Some old room furnishings

Categories

Cleanliness
9.43
Several reviews praise the hotel for being clean and well-maintained.
Service
9.9
Positive feedback about helpful and friendly staff consistently highlighted in reviews.
Location
9.44
Excellent location noted in reviews, close to bus stops and in a beautiful town.
Room Quality
8.39
Mixed sentiments due to some mentions of old room furnishings and mattress issues.
Amenities
9.42
Described as having good sauna and relaxation options.
Value for Money
9.38
Most reviews signal satisfaction with the provided services for the price paid.
Food and Beverage
9.43
Reviews mentioned delicious food and ample breakfast options.
Overall Experience
9.8
Overall very positive experiences noted across multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 21:47

Property Description

Mountain Views from Every Room

Enjoy stunning mountain views from your own balcony in every room at Hotel Cristallo. Wake up to the fresh alpine air and breathtaking scenery right outside your window.

Relaxation and Wellness

Unwind after a day on the slopes with complimentary access to the indoor pool and sauna. Pamper yourself and rejuvenate your body and mind in a tranquil setting.

Culinary Delights

Indulge in a delicious buffet breakfast featuring a variety of sweet and savoury options. Experience authentic Tyrolean cuisine at the on-site restaurant for a true taste of the region.

Experience the perfect mountain getaway at Hotel Cristallo. Book now and make unforgettable memories in Val Gardena.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 35 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.44
Room Quality: 8.39
Amenities: 9.42
Value for Money: 9.38
Food and Beverage: 9.43
Overall Experience: 9.8
S
Sara • couple • it
10
Pros:

Hotel in ottima posizione per gli impianti di sci, colazione buona, ottima la cena. Camere pulite e graziose.
Abbiamo usufruito anche della spa, fornita di sauna e bagno turco, tutto pulito e tranquillo.
Personale gentile e molto disponibile
Siamo stati molto bene

2026-03-03 • via Nuitee
T
Tatiana • solo_traveller • ru
10
Pros:

Lovely place, really close to 2 lifts, one (Monte Pana) is literally 3 minutes, you can reach it on skies, Saslungo is a 5 minute walk. Sauna, hamam, swimming pool all clean and nice, good breakfast and really helpful staff.

2026-03-03 • via Nuitee
J
Jessica • couple • it
10
Vacanza fantastica
Pros:

Posto stupendo e personale gentilissimo

2026-02-23 • via Nuitee
J
Jessica • family_with_children • us
10
Perfect hotel for our family vacation. Would definitely stay again.
Pros:

Wonderful hotel stay! The location is perfect and the rooms were clean and comfortable.

Cons:

Parking was a bit of a challenge but this should be resolved when the lot under the hotel is finished.

2026-01-19 • via Nuitee
H
Hannes • couple • at
9
Zentral, freundlich, komfortabel.
Pros:

Sensationeller Eingangs-/ Bar- und Frühstücksbereich, Parken sehr gut und gemütliche Zimmer.

Cons:

Nichts zu beanstanden.

2025-12-21 • via Nuitee
N
Nicole • extended_group • be
10
Toplocatie, heerlijke bedden en dichtbij de skilift
Pros:

Prachtig hotel, vriendelijk personeel. Op loopafstand van de skilift. Uitgebreid ontbijtbuffet. Fijn warm zwembad. En fijne bedden! Het was perfect.

2025-12-17 • via Nuitee
W
Willborn • solo_traveller • de
10
2025-10-08 • via Nuitee
B
Birgit • solo_traveller • de
8
2025-10-02 • via Nuitee
K
Klaus • couple • de
9
Hotel innerhalb von 4 Tagen gebucht, Superunterkunft in Santa Christina!👍🏻
Pros:

Die Besitzer und das Personal des Hotels waren sehr aufmerksam und freundlich.
Nicht zu vergessen, dass in der Küche äußerst leckere Speisen zubereitet wurden.

Cons:

Das Badezimmer hatte zu wenig Aufhängemöglichkeiten für Handtücher.

2025-09-30 • via Nuitee
J
Jim • couple • us
10
2025-09-06 • via Nuitee
P
Patricia • solo_traveller • us
10
Comfortable Cristallo
Pros:

I really enjoyed staying here and highly recommend this hotel.

It was easy to find and park my car for free. The location is excellent, only 5 minutes to the bus stop in either direction. Santa Cristina is a beautiful town and not packed with tourists like Ortisei.

The owners were super helpful and friendly. I arrived very early but my room was already available. They also made sure I could get the free bus pass for Val Gardena and printed one out for me.

The entire hotel appears to have been renovated recently. It's very nicely done. My room had a little table, two armoirs, and a balcony. .

The sauna downstairs was super hot as it should be. The steam room smelled and felt wonderful. The showers have ice cold water options. I enjoyed lounging at the pool.after an hour of sauna,, steam, and cold plunge.

Breakfast was ample and delicious. I also ate dinner there both nights. It included salad bar, primo, soup, secondo, and dessert for €35.

2025-09-05 • via Nuitee
C
Claudia • solo_traveller • it
9
2025-08-20 • via Nuitee
J
Juha • solo_traveller • fi
10
Beautiful breakfast, excellent location and all around good atmosphere
Pros:

Good and healthy selection of breakfast items with friendly welcome and good service every morning. Location is excellent. I will recommend to my friends and family.

Cons:

I would have liked to stay longer. That is my only complaint - that my holiday was too short.

2025-08-20 • via Nuitee
S
Stefan • solo_traveller • de
10
Pros:

Sehr nettes Personal, sehr schönes Zimmer, alles perfekt

Cons:

Parkplatz ist etwas zu klein und sehr eng

2025-08-15 • via Nuitee
F
Flavia • family_with_children • br
9
2025-08-02 • via Nuitee
R
Robert • extended_group • at
8
Fast perfekt !
Pros:

Das Hotel war echt sehr gut!
Super Essen und Sauber
Sehr freundliches und sehr liebevoller Umgang mit uns

Cons:

Einziges Minus war die alte Zummerausstattung inkl. Bad und die schlechten Matrazzen
Sowas ist sehr wichtig für den guten Schlaf!!!

2025-07-29 • via Nuitee
V
Virginijus • young couple • lt
9
Superb
Pros:

Helpful staff. Good location. We could check-in earlier than check-in time, leave a car at the hotel and go to Ortisei by bus (bus tickets were provided by the hotel for free).

Cons:

The room could have an air conditioner, but we knew about that beforehand.

2025-07-27 • via Nuitee
P
Pamela • young couple • us
10
We will go back !
Pros:

Clean! Fantastic team of employees!

2025-07-24 • via Nuitee
P
Pamela • young couple • us
10
Super team of employees! Clean!!
Pros:

Clean! Great staff!

2025-07-24 • via Nuitee
A
Angie • young couple • us
10
Exceptional
2025-06-26 • via Nuitee