The Mark Grand Hotel

Hotels
8.7 (1112 reviews)
3－2 Shintoshin, Chuoku, Saitamashi, Saitama , Saitama , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good location
Spacious rooms
Complimentary drinks
Cons:
Odor in towels
Confusing layout

Categories

Cleanliness
7.76
Clean and well-maintained but some reports of issues with odors in towels.
Service
9.23
Staff received high praise for their kindness and helpfulness.
Location
9.27
Convenient location near transportation and stores.
Room Quality
8.72
Rooms are spacious, comfortable, and well-appointed.
Amenities
8.75
Good selection of amenities although some were noted as lacking.
Value for Money
8.71
Reasonable prices for the quality and experience provided.
Food and Beverage
8.26
Complimentary drinks were appreciated, though limited food options mentioned.
Overall Experience
8.93
General satisfaction with stay, influenced by both positive and minor negative details.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:44

Property Description

Luxurious Accommodation with City Views
Experience the ultimate comfort at The Mark Grand Hotel, where every room offers stunning city views and is elegantly decorated in soothing earth tones. Enjoy modern amenities such as a flat-screen TV, electric kettle, and plush carpeting in every air-conditioned room.

Central Wellness Club Access
Indulge in relaxation at our hotel's exclusive Central Wellness Club, featuring a gym, hot springs, saunas, and swimming pools for a rejuvenating experience. Unwind after a day of exploring Saitama in these premium facilities available to all our guests for a special fee.

Convenient Location and Nearby Attractions
Located just a short walk from Saitama-Shintoshin Station and in close proximity to Saitama Super Arena, The Mark Grand Hotel offers easy access to popular landmarks like Hikawa Shrine and Saitama Stadium. With free WiFi, private parking, and excellent service, your stay with us will be unforgettable.

Book now for an unforgettable stay at The Mark Grand Hotel!

Important information:

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Guest Reviews

8.7
Based on 1112 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.93
H
Hideko • solo_traveller • jp
8
2026-03-31 • via Nuitee
J
Junko • solo_traveller • us
8
2026-03-31 • via Nuitee
石黒 • family_with_children • jp
8
良かったです
Pros:

全体的に綺麗でした。
唯一渋滞でチェックインが遅くなり残念でした。
もっと早めに着きたかったです。

Cons:

特に無いです。

2026-03-30 • via Nuitee
Y
yuusei • couple • jp
10
2026-03-29 • via Nuitee
C
Charnwit • extended_group • th
10
2026-03-27 • via Nuitee
K
kuroda • couple • jp
7
必要最小限な施設
Pros:

コンビニが館内にあるのは便利

駅から少し遠いけど屋根あるのと行くまでバリアフリーなのはいい

Cons:

駅からだと入り口二階のため、受付の一階に行くエレベーターの場所分かりにくい。

2026-03-26 • via Nuitee
金子 • couple • jp
8
2026-03-24 • via Nuitee
石井 • family_with_children • jp
10
2026-03-22 • via Nuitee
ま • solo_traveller • jp
10
大満足
Pros:

平日の宿泊でしたがコスパが高く大満足でした。同程度の条件で都内で宿泊すると驚く程高額なのでこちらを選んでよかったと思います。
清潔でベッドも気持ちよく熟睡できました。
駅から少しだけ歩きますが、屋根のある遊歩道に沿って歩き迷いなく到着することができました。

Cons:

良くなかったという程ではありませんが、2階入り口から入るとフロントが何階にありどうやって行けるのかの表示が目に入って理解できるまでに少し時間がかかりました

2026-03-17 • via Nuitee
D
daito • couple • jp
10
2026-03-16 • via Nuitee
S
Souta • couple • jp
10
2026-03-16 • via Nuitee
M
Masayo • couple • us
9
Pros:

The spacious room and amenities. Breakfast was delicious with many unusual options.

Cons:

No nearby restaurants

2026-03-16 • via Nuitee
S
Sachiko • couple • jp
7
朝食が美味しい。
Pros:

広さ、ベットの仕様はとても良く眠れました。
別料金ですが、朝食バイキングが素晴らしく美味しかったです。

Cons:

トイレのレバーが壊れていて流しづらかった。チェックアウトの時に苦情を言いましたが、謝られただけでした。

2026-03-16 • via Nuitee
M
Matthew • solo_traveller • gb
10
2026-03-11 • via Nuitee
Y
Yukiko • solo_traveller • jp
7
特に悪くもなかった
Pros:

寝巻きがロングシャツタイプと上下のパジャマタイプがあったこと

Cons:

ミラーリングが出来なかった。使用出来たのは上層階のみだったようです。

2026-03-10 • via Nuitee
S
Sato • couple • jp
9
2026-03-09 • via Nuitee
I
isao • family_with_children • jp
8
2026-03-09 • via Nuitee
N
Naohiro • couple • jp
10
2026-03-08 • via Nuitee
X
Xue • extended_group • jp
7
2026-03-04 • via Nuitee
Y
yuusei • couple • jp
10
2026-02-24 • via Nuitee