The Mark Grand Hotel

Hotels
8.7 (1104 reviews)
3－2 Shintoshin, Chuoku, Saitamashi, Saitama , Saitama , jp

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good location
Spacious rooms
Complimentary drinks
Cons:
Odor in towels
Confusing layout

Categories

Cleanliness
7.76
Clean and well-maintained but some reports of issues with odors in towels.
Service
9.23
Staff received high praise for their kindness and helpfulness.
Location
9.27
Convenient location near transportation and stores.
Room Quality
8.72
Rooms are spacious, comfortable, and well-appointed.
Amenities
8.75
Good selection of amenities although some were noted as lacking.
Value for Money
8.71
Reasonable prices for the quality and experience provided.
Food and Beverage
8.26
Complimentary drinks were appreciated, though limited food options mentioned.
Overall Experience
8.93
General satisfaction with stay, influenced by both positive and minor negative details.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:44

Property Description

Luxurious Accommodation with City Views
Experience the ultimate comfort at The Mark Grand Hotel, where every room offers stunning city views and is elegantly decorated in soothing earth tones. Enjoy modern amenities such as a flat-screen TV, electric kettle, and plush carpeting in every air-conditioned room.

Central Wellness Club Access
Indulge in relaxation at our hotel's exclusive Central Wellness Club, featuring a gym, hot springs, saunas, and swimming pools for a rejuvenating experience. Unwind after a day of exploring Saitama in these premium facilities available to all our guests for a special fee.

Convenient Location and Nearby Attractions
Located just a short walk from Saitama-Shintoshin Station and in close proximity to Saitama Super Arena, The Mark Grand Hotel offers easy access to popular landmarks like Hikawa Shrine and Saitama Stadium. With free WiFi, private parking, and excellent service, your stay with us will be unforgettable.

Book now for an unforgettable stay at The Mark Grand Hotel!

Important information:

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Guest Reviews

8.7
Based on 1104 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.93
Y
you- • extended_group • jp
7
2026-02-14 • via Nuitee
J
Jakob • couple • ie
10
10/10
Pros:

Fantastic view, unbelievable facilities and very close to a station. Loved this hotel.

2026-02-11 • via Nuitee
I
itou • couple • jp
6
2026-02-11 • via Nuitee
R
RUMI • couple • jp
10
2026-02-10 • via Nuitee
E
Eriko • family_with_children • jp
8
Pros:

サービスが充実してました。

2026-02-10 • via Nuitee
Y
YASUSHI • solo_traveller • jp
9
2026-02-08 • via Nuitee
原田 • family_with_children • jp
10
2026-01-31 • via Nuitee
和徳 • couple • jp
10
2026-01-31 • via Nuitee
雄大 • family_with_children • jp
9
良かった
Pros:

朝食がおいしかった

Cons:

空気が乾燥して静電気が発生した

2026-01-28 • via Nuitee
C
CHIHARU • couple • jp
10
2026-01-28 • via Nuitee
K
KENTA • solo_traveller • jp
9
2026-01-25 • via Nuitee
高橋 • couple • jp
8
2026-01-22 • via Nuitee
N
NAKAMURA • couple • jp
8
2026-01-22 • via Nuitee
M
Momoka • couple • jp
10
2026-01-20 • via Nuitee
T
Tomoko • couple • us
8
2026-01-20 • via Nuitee
E
Elise • couple • nl
9
Een met het OV gemakkelijk bereikbaar prima hotel
Pros:

lokatie dicht bij openbaar vervoer

Cons:

niets

2026-01-20 • via Nuitee
H
HINAKO • solo_traveller • jp
10
2026-01-20 • via Nuitee
M
MARIKO • solo_traveller • jp
7
良かった！
Pros:

綺麗でしたし、場所も良かったです

Cons:

特になし

2026-01-20 • via Nuitee
K
KＡZUMＩ • family_with_children • jp
8
値段も安く、駅近で、部屋も広くとても快適でした。
Pros:

埼玉新都心駅から近い

Cons:

特になし

2026-01-20 • via Nuitee
E
eri • solo_traveller • jp
8
素敵なホテルです
Pros:

窓からの景色 街が見えたのでよかった。
シャワーの水圧も強めでよかったです

Cons:

駅から行きましたが、2階から入り1階のロビーまでが少し分かりづらかった。

2026-01-20 • via Nuitee