The Mark Grand Hotel

Hotels
8.7 (1133 reviews)
3－2 Shintoshin, Chuoku, Saitamashi, Saitama , Saitama , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good location
Spacious rooms
Complimentary drinks
Cons:
Odor in towels
Confusing layout

Categories

Cleanliness
7.76
Clean and well-maintained but some reports of issues with odors in towels.
Service
9.23
Staff received high praise for their kindness and helpfulness.
Location
9.27
Convenient location near transportation and stores.
Room Quality
8.72
Rooms are spacious, comfortable, and well-appointed.
Amenities
8.75
Good selection of amenities although some were noted as lacking.
Value for Money
8.71
Reasonable prices for the quality and experience provided.
Food and Beverage
8.26
Complimentary drinks were appreciated, though limited food options mentioned.
Overall Experience
8.93
General satisfaction with stay, influenced by both positive and minor negative details.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:44

Property Description

Luxurious Accommodation with City Views
Experience the ultimate comfort at The Mark Grand Hotel, where every room offers stunning city views and is elegantly decorated in soothing earth tones. Enjoy modern amenities such as a flat-screen TV, electric kettle, and plush carpeting in every air-conditioned room.

Central Wellness Club Access
Indulge in relaxation at our hotel's exclusive Central Wellness Club, featuring a gym, hot springs, saunas, and swimming pools for a rejuvenating experience. Unwind after a day of exploring Saitama in these premium facilities available to all our guests for a special fee.

Convenient Location and Nearby Attractions
Located just a short walk from Saitama-Shintoshin Station and in close proximity to Saitama Super Arena, The Mark Grand Hotel offers easy access to popular landmarks like Hikawa Shrine and Saitama Stadium. With free WiFi, private parking, and excellent service, your stay with us will be unforgettable.

Book now for an unforgettable stay at The Mark Grand Hotel!

Important information:

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Guest Reviews

8.7
Based on 1133 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.93
Y
YICHUN • family_with_children • tw
10
很棒，地點佳，飯店新穎，備品也很好。
Pros:

房間以東京近郊而言，真的很大。
飯店似乎是提供許多婚宴場地，氣氛高雅。房客可免費停車。checkout是12點前，很好！
二樓就有Lawson，不出飯店很方便！

Cons:

健身房是要額外付費的，（fitness club，其中包括溫泉等設施），雖然入住時間沒時間使用，房客可支付較低的金額使用。

2026-04-25 • via Nuitee
K
koichi • solo_traveller • jp
6
Pros:

清潔感

Cons:

ロケーション

2026-04-22 • via Nuitee
I
IKUO • family_with_children • jp
9
グッド。
Pros:

部屋は広く、清潔。朝食も愛しい。窓からのも眺めもよかったです。

2026-04-21 • via Nuitee
S
Susan • solo_traveller • jp
9
Nice, clean, smoke free room with a view.
Pros:

I liked how the whole door I was on was non smoking.. The nighttime city view from my room was beautiful.

Cons:

The bed was a little hard but Inwas able to sleep well enough
There really was nothing about the room that I didn’t like.

2026-04-19 • via Nuitee
N
NAOKI • couple • jp
8
2026-04-15 • via Nuitee
• family_with_children • jp
7
2026-04-15 • via Nuitee
N
NAOKI • couple • jp
8
2026-04-15 • via Nuitee
C
Céline • family_with_children • fr
10
2026-04-12 • via Nuitee
K
Kaliopi • solo_traveller • us
10
Fabulous hotel a short ride from central Tokyo
Pros:

Loved everything and would stay again

Cons:

Nothing. It was terrific

2026-04-12 • via Nuitee
Y
Yoshiko • family_with_children • jp
10
2026-04-11 • via Nuitee
T
TAKU • solo_traveller • jp
10
2026-04-07 • via Nuitee
K
Kenichiro • couple • us
7
Pros:

近くにスーパー等があった。

Cons:

最寄り駅から遠く、近隣にコインランドリーが無いため、連泊には向かないかと思いました。

2026-04-06 • via Nuitee
J
Junko • solo_traveller • us
8
2026-03-31 • via Nuitee
H
Hideko • solo_traveller • jp
8
2026-03-31 • via Nuitee
石黒 • family_with_children • jp
8
良かったです
Pros:

全体的に綺麗でした。
唯一渋滞でチェックインが遅くなり残念でした。
もっと早めに着きたかったです。

Cons:

特に無いです。

2026-03-30 • via Nuitee
Y
yuusei • couple • jp
10
2026-03-29 • via Nuitee
C
Charnwit • extended_group • th
10
2026-03-27 • via Nuitee
K
kuroda • couple • jp
7
必要最小限な施設
Pros:

コンビニが館内にあるのは便利

駅から少し遠いけど屋根あるのと行くまでバリアフリーなのはいい

Cons:

駅からだと入り口二階のため、受付の一階に行くエレベーターの場所分かりにくい。

2026-03-26 • via Nuitee
金子 • couple • jp
8
2026-03-24 • via Nuitee
石井 • family_with_children • jp
10
2026-03-22 • via Nuitee