Luana Shibuya

Hotels
8.2 (444 reviews)
Shibuya-ku, Hatagaya 3-8-11 , Tokyo , jp

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Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
Contactless check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Helpful staff
Cons:
Inconsistent cleanliness
Booking assistance was slow
Small room size

Categories

Cleanliness
7.51
Some guests reported issues with cleanliness, including unclean rooms and leftover items.
Service
8.98
General assistance was mentioned positively, although booking help was slow.
Location
8.52
Convenient location close to Shinjuku and Shibuya, but some noted distance from main attractions.
Room Quality
7.97
Rooms were generally acceptable but some found them small.
Amenities
8
Basic amenities were provided but some additional convenience items were lacking.
Value for Money
7.96
Fair quality for the price, though some felt it could be improved.
Food and Beverage
8.21
No specific feedback, assumed standard for this hotel tier.
Overall Experience
8.48
Overall satisfaction with the stay, despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 12:39

Property Description

Prime Location in Shibuya Ward

Located in the heart of Tokyo's vibrant Shibuya Ward, Luana Shibuya offers a convenient stay near popular attractions. Guests can easily explore Minamidaiicho Park, Seiganji Temple, and Shosen-ji Temple within walking distance.

Comfortable and Well-Equipped Rooms

Experience comfort in our air-conditioned rooms featuring modern amenities such as flat-screen TVs and kitchenettes. Rest peacefully on our cozy bed linen and make use of the free WiFi during your stay.

Nearby Attractions and Accessibility

Discover nearby points of interest like Shogonji Temple, Shibuya Kuritsu Honcho Park, and Yayoi Park. With Tokyo Haneda Airport just 21 km away, traveling to and from Luana Shibuya is a breeze.

Ready to experience Tokyo from the heart of Shibuya Ward? Book your stay at Luana Shibuya now!

Check-in and check-out hours:

Location

Guest Reviews

8.2
Based on 444 reviews
Cleanliness: 7.51
Service: 8.98
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.21
Overall Experience: 8.48
L
Lovell • extended_group • nz
6
Pros:

Clean, quiet

Cons:

No elevator… Also had a few problems with the automatic door

2026-02-13 • via Nuitee
山内 • solo_traveller • jp
10
2026-02-11 • via Nuitee
K
Kristina • couple • us
10
2026-01-30 • via Nuitee
Y
YUKO • extended_group • jp
7
2026-01-29 • via Nuitee
A
Alexandre • couple • fr
10
2026-01-27 • via Nuitee
A
Axel • couple • fr
9
Support rapport qualité prix pour avoir une expérience de quartier typique contraire à un hôtel classique dans des rues
Pros:

L’emplacement dans un petit quartier typique japonais tout en restant dans l’hypercentre de Tokyo. Attention cependant il y a quand même 10 minutes à pieds depuis le métro le plus proche, après 15 km en journée ça peut être une petite épreuve même si la rue commerçante rend la balade agréable.

Cons:

Un peu plus d’équipement comme d’autres couteaux ou des ciseaux n’aurait pas été de trop.

2026-01-25 • via Nuitee
K
Keaghan • family_with_children • ca
8
Pros:

The location is quite convenient, located not far from Hatagaya station and surrounded by many restaurants and bakeries. The room itself is relatively spacious for Tokyo, and has a small kitchenette, there is also a washing machine provided in the bathroom. It is also off the main roads and is rather quiet at night.

Cons:

Compared to the other places we stayed during our half month trip in Japan, this was the least clean hotel. The bed sheets were fine, but the floor seems to have been neglected. Their was a sticky brown substance on the hallway floor that while quite obvious and in the open, had not been cleaned.

2026-01-25 • via Nuitee
Y
YUKO • couple • jp
7
Pros:

ロケーションと予約のし易さ。
清潔感。

2026-01-23 • via Nuitee
T
Toshihiko • couple • jp
9
2026-01-22 • via Nuitee
T
theresa • couple • us
5
Pros:

had everything you need basically

Cons:

some necessities weren’t available like laundry detergent and only a few hangers to hand dry the clothes. also one of the staff tried to enter out rooms during our stay because they had out check out times mixed up

2026-01-21 • via Nuitee
J
Jennie • couple • us
8
Pros:

Great location , easy bus to shibuya.

Cons:

Beds were a bit uncomfortable, comforter a little thin for winter.

2026-01-21 • via Nuitee
T
Tomas • solo_traveller • us
10
2026-01-20 • via Nuitee
A
Ayaka • solo_traveller • jp
10
Pros:

都心まで近く、ロケーションが良かったことと
施設内が綺麗で清潔感もあり、リラックスして過ごせました。
また利用させていただきます。

2026-01-19 • via Nuitee
L
Levi • couple • ca
7
Great affordable option for Tokyo
Pros:

Great place to stay at an affordable place. Easy walk to transit and lots of great things to see in the area. Rooms are a decent size and have all the amenities I needed.

Cons:

Room could have been a little bit cleaner. For the most part everything was great, and the important stuff was clean (sheets, towels, etc) but there were some stains on the walls/floors and some bandaids left on one wall.

2026-01-19 • via Nuitee
Y
YONGBUM • couple • kr
10
2026-01-19 • via Nuitee
E
elisa • extended_group • fr
8
Agréable et paisible
Pros:

Propreté et grande salle de bain.

Cons:

Pour le check-in, c’est à nous de le faire seuls. Cela manquait de clarté alors que c’était plus simple que ce que l’on pensait.

2026-01-19 • via Nuitee
Y
YILIN • family_with_children • cn
9
Pros:

设施齐全

Cons:

如果能有行李寄存服务就好了

2026-01-19 • via Nuitee
T
Taylor Renee • solo_traveller • au
8
Great room, wish check in was more reliable.
Pros:

The rooms were perfectly sized for a couple, just enough room with great facilities (laundry, cooktop, a kettle, etc). In a really handy area. I'd 100% stay again if the check-in weren’t so strange.

Cons:

Check-in was difficult. We were given the incorrect door code for our room on the automatic check-in system, so we needed to organise calling customer support on a Japanese phone, which isn’t easy when you’re just visiting/using a data eSIM. If we weren't able to call the customer service line, we likely would've had to find another place to stay incredbily last minute, so this was a bit stressful!

2026-01-19 • via Nuitee
T
Tristan • couple • fr
9
Très bon lieu de séjour, très grand comparé aux autres logements en général
Pros:

Autonomie pour check-in / check out
très propre et bien situé

2026-01-19 • via Nuitee
B
Betül • couple • tr
7
Kısa süreli konaklama için ideal
Pros:

Konumu merkezi

Cons:

Rezerve ettiğim oda verilmedi daha karanlık ve küçük bir oda verilmiş. Bu şekilde 5 gece konaklamak bizi zorladı

2026-01-19 • via Nuitee