The Veil Hotel

Hotels
9.1 (1877 reviews)
Микрорайон Ак-Булак 3, улица Жалайыри 4 , Astana , kz

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable rooms
Attentive service
Excellent breakfast
Cons:
Spa issues
Maintenance needed for room features

Categories

Cleanliness
8.56
Some mentions of cleanliness in rooms, but concerns regarding spa odors.
Service
10
Strong positive sentiment regarding attentive and empathetic service during a health crisis.
Location
8.53
Mixed reviews about location; not optimal according to some.
Room Quality
8.57
Rooms described as clean and comfortable, but mentioned issues with light control.
Amenities
8.52
Good amenities highlighted, but small spa and missing closet hangers noted.
Value for Money
9.55
Perception of good value in context of overall service quality.
Food and Beverage
9.51
Breakfast praised as excellent.
Overall Experience
9.56
High satisfaction expressed from various positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:41

Property Description

Luxurious Accommodation
Experience 5-star comfort at The Veil Hotel. Each air-conditioned room is elegantly furnished with modern amenities including a flat-screen TV, minibar, and private bathroom. Some rooms even offer breathtaking city views for a truly memorable stay.

Relaxation and Wellness
Indulge in relaxation at our hotel's spa and wellness center, complete with a hot tub and hammam. Unwind after a day of sightseeing or business meetings and rejuvenate your body and mind in our tranquil facilities.

Convenient Services
From a 24-hour front desk to airport transfers, our attentive staff is dedicated to making your stay seamless. Enjoy delectable meals at the restaurant, unwind at the bar, or let the concierge assist you with any arrangements. Free WiFi and private parking add extra convenience to your visit.

Book your stay at The Veil Hotel now and elevate your Astana experience to new heights!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 1877 reviews
Cleanliness: 8.56
Service: 10
Location: 8.53
Room Quality: 8.57
Amenities: 8.52
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.56
E
Evgeny • solo_traveller • de
10
BEST
Pros:

BEST

Cons:

-

2026-04-04 • via Nuitee
F
FlorianPeters • solo_traveller • de
9
2026-04-04 • via Nuitee
A
Andrej • solo_traveller • kz
7
2026-04-04 • via Nuitee
Z
Zhanar • couple • kz
9
2026-04-04 • via Nuitee
I
Ildar • family_with_children • kz
10
2026-04-04 • via Nuitee
K
Kristina • couple • ru
7
2026-04-03 • via Nuitee
A
Aray • solo_traveller • kz
10
2026-04-03 • via Nuitee
L
lorenzo • solo_traveller • it
10
2026-04-03 • via Nuitee
Z
Zhanat • family_with_children • kz
10
Установите в туалете гигиенический душ
Pros:

Дизайн очень красивый

2026-04-01 • via Nuitee
V
Valeriya • couple • kz
10
Pros:

Всегда останавливаемся только в этом отеле , уже и не подсчитать сколько раз )) Персонал отличный , нет текучки , всегда те же лица , очень отзывчивые и приветливые 👌
Завтраки идеальны 👌

2026-04-01 • via Nuitee
Z
Zhanat • couple • kz
10
2026-04-01 • via Nuitee
M
Marcak • solo_traveller • cz
10
2026-04-01 • via Nuitee
Y
Yana • couple • kz
10
2026-03-31 • via Nuitee
Дильназ • couple • kz
10
2026-03-31 • via Nuitee
Маулен • solo_traveller • kz
10
2026-03-31 • via Nuitee
Маулен • solo_traveller • kz
10
2026-03-31 • via Nuitee
Елена • couple • kz
10
Pros:

Отличный отель
Спасибо за поздравления в день рождения!

2026-03-31 • via Nuitee
O
Olga • couple • ru
10
2026-03-31 • via Nuitee
Мазитова • couple • kz
10
2026-03-30 • via Nuitee
Эльмира • family_with_children • kz
10
Все было замечательно. Персонал с наивысшим уровнем обслуживания, вежливые, аккуратные. Номер чистый, удобный.
Pros:

Дружелюбность персонала, чистота

Cons:

-

2026-03-30 • via Nuitee