The Veil Hotel

Hotels
9.1 (2022 reviews)
Микрорайон Ак-Булак 3, улица Жалайыри 4 , Astana , kz

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Comfortable rooms
Attentive service
Excellent breakfast
Cons:
Spa issues
Maintenance needed for room features

Categories

Cleanliness
8.56
Some mentions of cleanliness in rooms, but concerns regarding spa odors.
Service
10
Strong positive sentiment regarding attentive and empathetic service during a health crisis.
Location
8.53
Mixed reviews about location; not optimal according to some.
Room Quality
8.57
Rooms described as clean and comfortable, but mentioned issues with light control.
Amenities
8.52
Good amenities highlighted, but small spa and missing closet hangers noted.
Value for Money
9.55
Perception of good value in context of overall service quality.
Food and Beverage
9.51
Breakfast praised as excellent.
Overall Experience
9.56
High satisfaction expressed from various positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:41

Property Description

Luxurious Accommodation
Experience 5-star comfort at The Veil Hotel. Each air-conditioned room is elegantly furnished with modern amenities including a flat-screen TV, minibar, and private bathroom. Some rooms even offer breathtaking city views for a truly memorable stay.

Relaxation and Wellness
Indulge in relaxation at our hotel's spa and wellness center, complete with a hot tub and hammam. Unwind after a day of sightseeing or business meetings and rejuvenate your body and mind in our tranquil facilities.

Convenient Services
From a 24-hour front desk to airport transfers, our attentive staff is dedicated to making your stay seamless. Enjoy delectable meals at the restaurant, unwind at the bar, or let the concierge assist you with any arrangements. Free WiFi and private parking add extra convenience to your visit.

Book your stay at The Veil Hotel now and elevate your Astana experience to new heights!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 2022 reviews
Cleanliness: 8.56
Service: 10
Location: 8.53
Room Quality: 8.57
Amenities: 8.52
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.56
E
Elena • solo_traveller • ch
10
2026-07-18 • via Nuitee
V
Vasily • solo_traveller • ru
6
Приятный отель, вкусный завтрак
Pros:

Стильный дизайн, хороший завтрак по меню

Cons:

Номера не функциональны. Полотенца в другой части номера от душа. Некуда положить свои мыльные принадлежности. Окна не открываются. Кондиционер очень плохо охлаждал - решить проблему не смогли. Именно в день моего заезда городские службы отключили горячую воду - мылся под холодной водой, у меня никогда такой проблемы не было

2026-07-18 • via Nuitee
K
Kenzhebek • couple • kz
10
2026-07-17 • via Nuitee
F
farrukh • couple • az
10
Pros:

.

Cons:

.

2026-07-16 • via Nuitee
A
Andrey • couple • kz
5
Cons:

Плохой отель.
Старый, грязный. В душевой нет ни одной полочки, не куда поставить ничего, а пол грязный и в каких-то пятнах. Когда моешься в душе, вода затекает под кровать в комнате :)

Но самое ужасное это система кондиционирования. Фактически она не работает или не справляется. Очень очень жарко в номерах! Когда сказал об этом на ресепшене, то мне сказали, что так к сожалению во всех номерах.

Никому не рекомендую эту гостиницу.

2026-07-16 • via Nuitee
V
Vladislav • couple • kz
10
2026-07-15 • via Nuitee
Канат • couple • kz
7
2026-07-14 • via Nuitee
M
Marsel • couple • kz
10
2026-07-13 • via Nuitee
A
Andrey • solo_traveller • kz
10
2026-07-12 • via Nuitee
R
RajeshRanjansingh • solo_traveller • in
9
My stay at The Veil
Pros:

The unique design of the hotel.
Breakfast which is al a carte and not buffet hence more practical and customised.
Staff is very helpful and well informed.

Cons:

No gym.
Charges for young children are very steep. They treat them like adults. I had to pay 40 USD per night extra for 7 YO and 10 YO kids.
After couple of nights one starts feeling clautophobic due to the design which has no ventilation except the one done by Room air con.

2026-07-10 • via Nuitee
A
Alona • couple • kz
10
2026-07-05 • via Nuitee
R
Rabih • solo_traveller • kw
9
Pros:

Very convenient restaurant variety

Cons:

Cleaning was late everyday (until 2 or 3 pm).
No one to help with the bags or luggage

2026-07-05 • via Nuitee
P
Punnadha • solo_traveller • th
10
Pros:

Good services

Cons:

Nothing

2026-07-04 • via Nuitee
B
Balnur • couple • kz
2
Pros:

Ничего

Cons:

1. В номере маленькие шторы, и свет попадает в комнату, то есть не хватает, чтобы закрыть полностью окна
2. Грубый охранник
3. Шумный кондер
4. Дверь в 511 номер открывается очень тяжело
5. Лифт долгий
6. Нет гигиенического душа

2026-07-02 • via Nuitee
O
Oksana • solo_traveller • ru
8
2026-07-01 • via Nuitee
B
Brian • solo_traveller • lu
7
2026-06-28 • via Nuitee
P
Peet • solo_traveller • za
10
Luxurious stay in Astana
Pros:

Friendly staff

2026-06-27 • via Nuitee
A
Andrei • solo_traveller • ru
8
Pros:

Очень хорошие индивидуальные завтраки из под ножа!

Cons:

Расположение умывальника, отсутствие крючков для полотенец, отсутствие хорошего света у умывальника, тяжело бриться.

2026-06-23 • via Nuitee
D
Dinara • solo_traveller • kz
10
Pros:

Расположение, завтраки великолепны

2026-06-23 • via Nuitee
Эльнура • solo_traveller • kz
10
2026-06-23 • via Nuitee