The Veil Hotel

Hotels
9.1 (2049 reviews)
Микрорайон Ак-Булак 3, улица Жалайыри 4 , Astana , KZ
+7 7172 79 77 67

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Comfortable rooms
Attentive service
Excellent breakfast
Cons:
Spa issues
Maintenance needed for room features

Categories

Cleanliness
8.56
Some mentions of cleanliness in rooms, but concerns regarding spa odors.
Service
10
Strong positive sentiment regarding attentive and empathetic service during a health crisis.
Location
8.53
Mixed reviews about location; not optimal according to some.
Room Quality
8.57
Rooms described as clean and comfortable, but mentioned issues with light control.
Amenities
8.52
Good amenities highlighted, but small spa and missing closet hangers noted.
Value for Money
9.55
Perception of good value in context of overall service quality.
Food and Beverage
9.51
Breakfast praised as excellent.
Overall Experience
9.56
High satisfaction expressed from various positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:41

Property Description

Luxurious Accommodation
Experience 5-star comfort at The Veil Hotel. Each air-conditioned room is elegantly furnished with modern amenities including a flat-screen TV, minibar, and private bathroom. Some rooms even offer breathtaking city views for a truly memorable stay.

Relaxation and Wellness
Indulge in relaxation at our hotel's spa and wellness center, complete with a hot tub and hammam. Unwind after a day of sightseeing or business meetings and rejuvenate your body and mind in our tranquil facilities.

Convenient Services
From a 24-hour front desk to airport transfers, our attentive staff is dedicated to making your stay seamless. Enjoy delectable meals at the restaurant, unwind at the bar, or let the concierge assist you with any arrangements. Free WiFi and private parking add extra convenience to your visit.

Book your stay at The Veil Hotel now and elevate your Astana experience to new heights!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 2049 reviews
Cleanliness: 8.56
Service: 10
Location: 8.53
Room Quality: 8.57
Amenities: 8.52
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.56
P
pierre • solo_traveller • fr
8
Nice hotel ,,, nice architecture,,, nice restaurant
Pros:

Architecture
Restaurant

Cons:

Too dark ,,,
Not enough light imo

2026-09-19 • via Nuitee
Z
Zhuldyz • couple • kz
10
2026-09-15 • via Nuitee
Анастасия • couple • kz
10
2026-09-14 • via Nuitee
Асемгуль • couple • kz
10
Pros:

Отель действительно на высшем уровне: обслуживание, сервис, еда, чистота — всё безупречно. Очень приятно, когда отдыхаешь и понимаешь, что здесь действительно заботятся о гостях. Однозначно хочется вернуться ещё раз 🤍

2026-09-13 • via Nuitee
R
Raphaël • couple • be
10
Pros:

uns hat alles gefallen, perfekt!
Sehr gute Küsche...manche Gewürtze könnten für Europäische Gäste problematisch werden ...🥵
Es wäre schon wenn auch inländische Weine angeboten würden 😀

Cons:

Ein Handy Verbot im Spabereich wäre toll😀

2026-09-13 • via Nuitee
O
Oleg • couple • ru
10
2026-09-11 • via Nuitee
B
Barbara • couple • at
9
2026-09-10 • via Nuitee
K
Kuanysh • couple • kz
10
2026-09-07 • via Nuitee
K
Kuanysh • couple • kz
10
2026-09-07 • via Nuitee
O
Oksana • couple • ru
5
2026-09-06 • via Nuitee
I
Iryna • solo_traveller • uz
9
Stylish hotel with an extravagant design, a wonderful riverside location.
Pros:

An unusual and extravagant interior, and a pleasant atmosphere. I would like to highlight the delicious à la carte breakfasts. The staff were very polite and attentive.
A major advantage is the location next to the stunning new waterfront promenade. It is very long and perfect for walking to enjoy pleasant strolls along the river.

Cons:

The only downside is the lack of a gym.

2026-09-05 • via Nuitee
G
Gulzhan • solo_traveller • kz
6
2026-09-01 • via Nuitee
T
TOUVENTSIDIS • solo_traveller • gr
10
Pros:

Ίσως το καλύτερο ξενοδοχείο που εχω μείνει. Εξυπηρετικό προσωπικό και ευγενέστατοι. Το πρωινό τους νοστιμότατο. Αυτο το ξενοδοχέιο αναβαθμίζει την εμπειρία του ταξιδιού στην υπέροχη πολη της Αστάνας.

2026-08-27 • via Nuitee
G
Gaia • solo_traveller • it
10
I had a great time thank you!
Pros:

Breakfast was very good and lots of options

Cons:

The hotel is off a highway so the area didn’t feel very neighborhood like

2026-08-25 • via Nuitee
A
Aleksei • family_with_children • ru
9
2026-08-22 • via Nuitee
A
Andrea • solo_traveller • it
10
2026-08-22 • via Nuitee
S
Stefan • couple • kz
9
2026-08-20 • via Nuitee
Мадияр • couple • kz
2
2026-08-20 • via Nuitee
O
Oleg • solo_traveller • de
9
2026-08-20 • via Nuitee
Нуралы • couple • kg
8
Cons:

Тонкие стены ! Сосед всю ночь слушал музыку 🤦‍♂️

2026-08-19 • via Nuitee