Sultan Palace Hotel

Hotels
8.5 (1397 reviews)
70 Abylkhair Khan Avenue , Atyraū , kz

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location is convenient
Good service from staff
Cons:
Cleanliness issues
Inadequate amenities

Categories

Cleanliness
7.08
Several reviews mention dirty carpets, unclean rooms, and a lack of complete hygiene products.
Service
9.55
Most guests praised the courteous personnel and helpful staff, although there were some isolated negative experiences.
Location
9.59
Guests consistently appreciated the convenient location.
Room Quality
9.04
Rooms were generally described as clean, spacious, and well-maintained.
Amenities
7.57
Moderate review scores due to issues with the pool and sauna and average breakfast.
Value for Money
8.53
Overall good value but affected by some negative aspects of cleanliness and amenities.
Food and Beverage
7.58
Breakfast quality received mixed reviews; some guests were dissatisfied.
Overall Experience
9.05
Many guests stated they enjoyed their stay and would return, despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:50

Property Description

Luxurious Accommodation
Sultan Palace Hotel in Atyraū offers 5-star accommodation with elegantly furnished guest rooms featuring modern amenities like air conditioning, flat-screen TVs, and private bathrooms. Some rooms even come with a kitchen for added convenience.

Diverse Dining Options
Indulge in a culinary adventure at the hotel's restaurant, which serves a variety of cuisines including American, Chinese, and Greek. Special dietary needs are catered to with vegetarian, halal, and kosher options available upon request.

Relaxation and Recreation
Unwind and rejuvenate at the indoor pool, fitness centre, and sauna. Guests can also explore outdoor activities like hiking in the beautiful surroundings of Atyraū.

Experience luxury, comfort, and exceptional service at Sultan Palace Hotel. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 1397 reviews
Cleanliness: 7.08
Service: 9.55
Location: 9.59
Room Quality: 9.04
Amenities: 7.57
Value for Money: 8.53
Food and Beverage: 7.58
Overall Experience: 9.05
Жанат • solo_traveller • kz
3
Не соответствует качество
Pros:

Расположение

Cons:

Уборку не каждый день делают. Делаешь замечание не реагируют. Не работал бассейн целую неделю

2026-08-06 • via Nuitee
N
NIKOLAY • extended_group • kz
8
2026-08-04 • via Nuitee
Магжан • couple • kz
9
2026-08-04 • via Nuitee
A
Alexey • couple • kz
10
2026-08-02 • via Nuitee
Назарбаев • couple • kz
9
2026-07-23 • via Nuitee
M
Muratkali • couple • kz
10
2026-07-22 • via Nuitee
I
Ilyas • couple • kz
4
It is a good hotel in general, but the value I received doesn’t match the price I paid
Pros:

Location and facilities

Cons:

The room wasn’t clean- someone’s hair on the floor and sink of the bathroom
The staff was not interested to assist with some issues - you have to ask several times and wait

2026-07-20 • via Nuitee
J
Jerry • solo_traveller • cz
5
2026-07-20 • via Nuitee
I
Ilyas • couple • kz
5
2026-07-20 • via Nuitee
A
Akbobek • family_with_children • kz
5
2026-07-18 • via Nuitee
Z
Zhupar • solo_traveller • gb
7
Pros:

Все было хорошо

Cons:

Плесень в душе

2026-07-13 • via Nuitee
A
Assulan • solo_traveller • kz
8
2026-07-13 • via Nuitee
A
Anton • solo_traveller • kz
8
2026-07-10 • via Nuitee
A
Askar • couple • kz
10
2026-07-09 • via Nuitee
S
Sergey • family_with_children • kz
10
2026-07-08 • via Nuitee
M
Makhanbet • solo_traveller • kz
7
2026-07-06 • via Nuitee
D
Dias • solo_traveller • kz
7
2026-07-03 • via Nuitee
A
Andrey • solo_traveller • lt
10
2026-06-27 • via Nuitee
Чингиз • couple • kz
10
Pros:

Комфорт и уют

Cons:

Все было классно

2026-06-24 • via Nuitee
M
Moldir • solo_traveller • kz
10
2026-06-24 • via Nuitee