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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Family rooms
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Luggage storage
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Ski storage
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Kid meals
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Smoke alarms
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Shared stationery like menus, pens are removed
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Process in place to check health of guests
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Face masks for guests available
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Supervised childcare/activities
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Ski storage
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Ski-in/ski-out access
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Wine release events
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Covered parking
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Ski lift privileges
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Snow sports gear
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Vegetarian menu options available
Review Highlights
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Property Description
Mountain Retreat in Iiyama
Ski-in, Ski-out Convenience: Situated just 26 km from Ryuoo Ski Park, Chalet Madarao offers a prime location for ski enthusiasts. With a ski pass sales point on-site and skiing activities available in the area, guests can indulge in winter sports to their heart's content.
Cozy Accommodations: Each room at Chalet Madarao is thoughtfully equipped with comfortable bed linen and towels, ensuring a relaxing stay for all guests. The shared lounge provides a welcoming space to unwind after a day on the slopes.
Convenient Amenities: From the free private parking to the on-site restaurant and bar, Chalet Madarao caters to guests' needs effortlessly. Additionally, the free WiFi and luggage storage space add convenience to your mountain getaway.
Book your stay at Chalet Madarao for a memorable mountain retreat in Iiyama.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 6 years old stay for ¥2,200 per person per night when using an existing bed.
People no matter the age stay for ¥6,600 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
location couldnt have been better a sugestion would be a washing machine as we stayed for 6 nights and was told to go into ilyama to do it....luckily our son could do it at his accommodation for us.
Location,staff and the relaxed atmosphere. All the guests and staff became a large family when we stayed there. The combined eating area and lounge make for a very comfortable stay. The ability to ski in and out was fantastic.
Tiny bathroom, but I think that maybe normal for Japan.
宅急便の手配などありがたかったです。
英語だけのスタッフさんもスマホの翻訳アプリを使い、頑張って意思疎通ができました。
ユニットなのでしょうがないかもしれませんが、トイレットペーパーホルダーが欲しいです。
Excellent location.
Meals and drinks good value.
Ski in ski out was fun, the hill up to the town wasnt easy for partner and child to navigate on the snow & ice covered road.
Ensuite bathroom in the room was a welcome addition, however the door didnt have a lock or a latch which didnt allow it to shut properly- so air would get into the bathroom causing the shower curtain to flap and stick onto you while showering.
Said shower curtain was held up with a spring loaded bar and could not bear any weight. Fell down numerous times during our stay.
Broken heating unit in the room, 6 broken portable heaters were presented as options until a working 4 bar oil heater (with broken wheel) was found. This tiny oil heater took over 24 hours to heat up the room.
Black mould on the damp window sill.
Stained & mouldy roof in the room.
Old carpet tiles on the floor, room did not look like the image listed on booking.com.
When another guest asked for hot water for a pot of noodles, they were told they would need to pay for the price of a cup of tea.
Mysterious coffee tab arose when close to checking out, even though I was never asked to setup a tab or pay for coffee at breakfast. Breakfast timetable was also never communicated,
Reading through the other reviews of this place, it appears as if its been under renovation for numerous years. The prices and photos should be updated to accurately describe the conditions.
The bar was fun and staff were great
Nothing
Fantastic location right on the slopes, with an excellent view from the room. Nora & her team look after everyone staying there with a very friendly service and they always go above & beyond. Very relaxed & comfortable environment.
Still doing some patch up work on some of the corridors & downstairs ski room area, but the rooms are in good condition & my bathroom looked newly renovated.
Great location and super friendly and helpful staff
Hosts were very nice, and very helpful getting me set up for skiing on the hill. The location is pretty hard to beat as you are right on the hill. Breakfast was ideal before skiing. All in all it was a great stay.
No complaints.
Great location ski in and out Family run. Large general area where you can meet other guests and play pool. Friendly
Not far to walk at night to restaurants and bars
Large spacious rooms, amazing location on the mountain. Helpful hosts Nora and Will will sort out your lift tickets and direct you to hire gear. Would go back!
The host was very welcoming. The location was great for ski-out (for everyone) and ski-in (for intermediate above skier).
Room was a bit old but fine. The bathroom was a bit (too) small. No tissues in the room, but toilet paper in the bathroom. Breakfast was simple but good. Only the host and her sons are running the place, so breakfast can be slow when the hotel is full.
Overall good experience :)
The location of the property was incredible and my room had an incredible view of the mountain.
That I didn’t stay there longer.
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