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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Offsite parking discounted rates available
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Electric bicycle charging station
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Massage services
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Wheelchair accessible
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Kid meals
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Public Bath
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Emergency cord in bathroom
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Free beach shuttle
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Garage
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Health or beauty spa nearby
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in spacious rooms with marble baths and balconies offering stunning views of Hakone's natural beauty. Each room is elegantly lit with mood lighting, equipped with a minibar, coffee maker, and a 40-inch flat-screen TV for your entertainment. Relax on your terrace or balcony while enjoying complimentary mineral water and a morning newspaper.
Relaxing Spa and Wellness Facilities
Unwind at the largest spa in the area, Spa Izumi & Onsen Hakone, offering a range of treatments including reflexology, massages, and facials. Take a dip in one of the two indoor hot-spring baths or bask in the sun on the terrace. The perfect retreat for relaxation and rejuvenation.
Exceptional Dining Experience
Savor Western cuisine at The Dining Room with mountain views or enjoy sushi in the evenings. For a more casual meal, head to the Living Room for a la carte lunch items and snacks. Make sure to reserve your spot for a delightful dining experience.
To experience luxury, relaxation, and exquisite dining, book your stay at Hyatt Regency Hakone Resort and Spa now.
To use the hotel's free shuttle to/from Odawara Train Station, please make a reservation in advance (limited seats available). The shuttles are available at the following schedule.
From Odawara Station to hotel: 12:15, 13:15 and 14:15.
From hotel to the station: 11:30, 12:15 and 13:15.
Contact details can be found on the booking confirmation.
Please provide following information when booking shuttles:
- Your name
- Number of guests
- Reachable mobile phone number
- Reservation confirmation number
Shuttles depart from the West Exit parking area at the station. Please look for a bus with the hotel's logo.
No reservation is needed to use the shuttle from Gora Station to the hotel. Please call upon arrival at the Gora Station. Contact details can be found on the booking confirmation. Shuttle busses are available from 10:00-18:30.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children up to and including 12 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
The crew is mostly sweet, rooms are huge
We initially received a very expensive “Tatami Living” room that had a strong bad smell, a leaking faucet, and visible mold in the air conditioning. When we complained, the front desk staff admitted they were aware of the smell and said it was “the smell of the tatami room.” We were moved between rooms multiple times during our stay, which completely disrupted our honeymoon experience.
In the end we were upgraded to the Presidential Suite, which we appreciated, but the hotel still felt very old and outdated for the price level. The facilities were extremely disappointing compared to other ryokans and onsens we stayed at in Japan. especially the onsen itself, which felt small and underwhelming. Overall, the experience did not feel worth the very high price we paid.
Beautiful room, lovely restaurants
Paid extra to have a Mountain View room and did not get one
Location and service
N/a
Relived some nostalgia
Too old, hasn’t been updated in the last 10 years since we last visited. No longer offering the fantastic endless champagne on arrival. I’m sorry but not good value for money
ロケーション、建物、設備、いずれも素晴らしかった
朝食の案内に待たされた。オムレツの具材の説明がなかった
The room was so spacious and comfortable. The hotel, though not that close to the main streets of Gora, has a complimentary shuttle bus making a lot of attractions easily accessible. The area is so beautiful and the onsen onsite is wonderfully relaxing. The buffet breakfast was fantastic and dinner at the sushi restaurant was delicious. The staff were friendly and helpful. It was our kids' favourite place to stay on our trip.
Mest venlige personale jeg nærmest nogensinde har oplevet. Stemningen på hotellet var super. Meget smukt og stilfuldt. Hyggeligt med den store pejs og særdeles lækker morgenmad. Rummet var superfint til vore familie på 2 voksne og 2 børn, og havde endda en aflukket udestue, hvor der var kaffestation. Badeværelset var kæmpestort. Oversteg vores forventninger på alle områder. Der var endda gratis shuttle fra Shinkansen på Odawara Station. Det sparede os for en masse besvær. LÆKKERT!
Alt var godt.
Beautiful location and great views.
Pretty location
No options for day trips with hotel. Room did not have nice feeling that you wanted to stay in it for longer than necessary
It’s a beautiful hotel with lovely amenities to sit and enjoy and take in more traditional beautiful Japan. Mt Fuji view is very limited.
It’s not as kid friendly as they promote. Children often told off for talking or playing
Spa espectacular, los baños onsen y los vestuarios son un lujo.
Las habitaciones tienen signos del paso del tiempo, aunque funciona todo, una pena que no tenga gimnasio, al situarse en plena montaña no hay muchas opciones para poder hacer actividad física.
Llegaba tarde a la estación y el empleado nos llevó en su propio auto para que no perdamos el tren...un CRACK!!
Rooms are a nice proportion and amenities generally good.
As with many places in Hakone, hotel is remotely located but knowing this the options to get transport from here are minimal and frustrating. The hotel staff are well aware of the issues but don’t do much to prepare guests in advance. Even the hotel shuttle only starts at 9.45am and it can take over an hour to get a taxi or an uber before then. The hotel staff were amongst the least helpful we experienced in our entire stay in Japan. They are not forthcoming with options. Given there are few dining options in walking distance or near driving distance (and the difficulty to get transport) you are forced to eat at the hotel, but it’s poor value and the standard items are often “not available” or “sold out” forcing guests to trade up to pricier items.
We heard other guests complaining about the same stuff.
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