Hyatt Regency Hakone Resort and Spa

Hotels
•
Hyatt Regency
8.7 (667 reviews)
Goura 1320 , Hakone , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Cozy lounge
Cons:
Dated rooms
Poor food experience
Location issues

Categories

Cleanliness
8.93
施設が清潔で上質
Service
9.4
Staff gave us a fruit bowl to say happy anniversary. They were the sweetest staff.
Location
8.44
Location far from the train station, but the hotel offers a free shuttle.
Room Quality
8.89
Room was good, but bedrooms were dated.
Amenities
8.92
Lovely facility with super cozy lounge / dining room.
Value for Money
8.18
For the amount you're charging, it really needs a makeover.
Food and Beverage
7.93
Sushi dinner was okay, but felt rushed.
Overall Experience
8.9
Overall a nice experience but could use improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:21

Property Description

Luxurious Accommodations

Indulge in spacious rooms with marble baths and balconies offering stunning views of Hakone's natural beauty. Each room is elegantly lit with mood lighting, equipped with a minibar, coffee maker, and a 40-inch flat-screen TV for your entertainment. Relax on your terrace or balcony while enjoying complimentary mineral water and a morning newspaper.

Relaxing Spa and Wellness Facilities

Unwind at the largest spa in the area, Spa Izumi & Onsen Hakone, offering a range of treatments including reflexology, massages, and facials. Take a dip in one of the two indoor hot-spring baths or bask in the sun on the terrace. The perfect retreat for relaxation and rejuvenation.

Exceptional Dining Experience

Savor Western cuisine at The Dining Room with mountain views or enjoy sushi in the evenings. For a more casual meal, head to the Living Room for a la carte lunch items and snacks. Make sure to reserve your spot for a delightful dining experience.

To experience luxury, relaxation, and exquisite dining, book your stay at Hyatt Regency Hakone Resort and Spa now.

Important information:

To use the hotel's free shuttle to/from Odawara Train Station, please make a reservation in advance (limited seats available). The shuttles are available at the following schedule.
From Odawara Station to hotel: 12:15, 13:15 and 14:15.
From hotel to the station: 11:30, 12:15 and 13:15.
Contact details can be found on the booking confirmation.
Please provide following information when booking shuttles:
- Your name
- Number of guests
- Reachable mobile phone number
- Reservation confirmation number
Shuttles depart from the West Exit parking area at the station. Please look for a bus with the hotel's logo.

No reservation is needed to use the shuttle from Gora Station to the hotel. Please call upon arrival at the Gora Station. Contact details can be found on the booking confirmation. Shuttle busses are available from 10:00-18:30.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 667 reviews
Cleanliness: 8.93
Service: 9.4
Location: 8.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.18
Food and Beverage: 7.93
Overall Experience: 8.9
K
Katherine • family_with_children • au
6
Pros:

Pretty location

Cons:

No options for day trips with hotel. Room did not have nice feeling that you wanted to stay in it for longer than necessary

2026-04-23 • via Nuitee
H
Hubert • family_with_children • th
2
2026-04-15 • via Nuitee
E
Erin • family_with_children • au
9
Food was fabulous for western families and close to transport to do Hakone loop
Pros:

It’s a beautiful hotel with lovely amenities to sit and enjoy and take in more traditional beautiful Japan. Mt Fuji view is very limited.

Cons:

It’s not as kid friendly as they promote. Children often told off for talking or playing

2026-04-14 • via Nuitee
S
Sergio • couple • ar
8
Pros:

Llegaba tarde a la estación y el empleado nos llevó en su propio auto para que no perdamos el tren...un CRACK!!

2026-04-13 • via Nuitee
A
Alberto Manuel • extended_group • ar
8
Spa y baños onsen para relajarse
Pros:

Spa espectacular, los baños onsen y los vestuarios son un lujo.

Cons:

Las habitaciones tienen signos del paso del tiempo, aunque funciona todo, una pena que no tenga gimnasio, al situarse en plena montaña no hay muchas opciones para poder hacer actividad física.

2026-04-13 • via Nuitee
D
Delphine • family_with_children • za
5
Highly overrated hotel, does not live up to the “Hyatt” brand expectations.
Pros:

Rooms are a nice proportion and amenities generally good.

Cons:

As with many places in Hakone, hotel is remotely located but knowing this the options to get transport from here are minimal and frustrating. The hotel staff are well aware of the issues but don’t do much to prepare guests in advance. Even the hotel shuttle only starts at 9.45am and it can take over an hour to get a taxi or an uber before then. The hotel staff were amongst the least helpful we experienced in our entire stay in Japan. They are not forthcoming with options. Given there are few dining options in walking distance or near driving distance (and the difficulty to get transport) you are forced to eat at the hotel, but it’s poor value and the standard items are often “not available” or “sold out” forcing guests to trade up to pricier items.
We heard other guests complaining about the same stuff.

2026-04-07 • via Nuitee
T
tatsuya • couple • jp
8
2026-04-06 • via Nuitee
S
Suzanne • couple • us
7
To get the Hakone feeling a smaller place would have been better but the Hyatt’s rooms were beautiful at a price.
Pros:

The huge rooms, the balcony, the style. The breakfast! The shuttle service!

Cons:

The price. The food outside of breakfast was very expensive. The onsen was indoors and could have been anywhere. Didn’t capture the feel of the area. No where really to walk to in the area. The area has a lot of hotels.

2026-04-01 • via Nuitee
E
Ellen • family_with_children • us
7
Pros:

Breakfast delicious

Cons:

Onsen area very basic. Only one ofuro, no relaxation area. Pricey for minimal area. Very disappointed compared to other hotel onsens

2026-03-30 • via Nuitee
一馬 • solo_traveller • jp
3
最後に全て水の泡
Pros:

洗練された空間
食事がとても美味しい

Cons:

フロントスタッフのミスを客のせいにする
詐欺行為じみた誘導

2026-03-30 • via Nuitee
신 • family_with_children • kr
8
Pros:

급하게 호텔을 잡을수 있어서 깜깜한 저녁에 도착했습니다. 그들은 지친 저희를 반갑게 맞아주었습니다.방을 보고 너무 좋아 그동안 모든 여독이 녹는듯 안정감이 들더군요.서둘러 플렌치 레스토랑으로 내려갔습니다. 완벽한 4코스의 요리와 서빙을 받고 온천을 했어요.너무 행복했습니다. 직원들과 영어소통이 완벽했고...아침의 새소리와 햇살은 그동안의 여정중에 가장 이상적인 순간이었슴니다.

Cons:

역시 가격대가 있었고....예략이 일찍 차서인지 부킹닷컴에 노출이 안되는 경향이 있는덧 같습니다.

2026-03-22 • via Nuitee
T
Thomas • couple • ca
9
Great retreat
Pros:

Great onsen
Close to cable car
Decent breakfast

Cons:

Overpriced sushi
Weak English skills of staff
Only one elevator per wing

2026-03-22 • via Nuitee
A
alexandre • couple • br
10
2026-03-20 • via Nuitee
M
MASAMI • family_with_children • jp
10
2026-03-15 • via Nuitee
D
Ding-an • solo_traveller • tw
10
2026-03-12 • via Nuitee
M
Miki • extended_group • jp
5
Too far from Tokyo
Pros:

I liked loved dinner was delicious

Cons:

Carpet seems dirty

2026-03-05 • via Nuitee
A
Aniko • extended_group • ca
8
Pros:

It’s at a great location .
Loved the inside fire pit. It was very unique.
We had a view of the mountains and saw top of Mt. Fuji from our room . It was beautiful.

2026-03-05 • via Nuitee
S
SEONGKUEL • family_with_children • kr
10
2026-03-01 • via Nuitee
大塚 • family_with_children • jp
6
2026-02-25 • via Nuitee
P
Priscila • family_with_children • br
9
Pros:

Quarto bom, confortável. Ótimo café da manhã. Hotel amplo e confortável.

2026-01-27 • via Nuitee