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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Offsite parking discounted rates available
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Electric bicycle charging station
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Massage services
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Wheelchair accessible
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Kid meals
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Public Bath
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Emergency cord in bathroom
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Free beach shuttle
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
Review Highlights
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Property Description
Luxurious Accommodations
Indulge in spacious rooms with marble baths and balconies offering stunning views of Hakone's natural beauty. Each room is elegantly lit with mood lighting, equipped with a minibar, coffee maker, and a 40-inch flat-screen TV for your entertainment. Relax on your terrace or balcony while enjoying complimentary mineral water and a morning newspaper.
Relaxing Spa and Wellness Facilities
Unwind at the largest spa in the area, Spa Izumi & Onsen Hakone, offering a range of treatments including reflexology, massages, and facials. Take a dip in one of the two indoor hot-spring baths or bask in the sun on the terrace. The perfect retreat for relaxation and rejuvenation.
Exceptional Dining Experience
Savor Western cuisine at The Dining Room with mountain views or enjoy sushi in the evenings. For a more casual meal, head to the Living Room for a la carte lunch items and snacks. Make sure to reserve your spot for a delightful dining experience.
To experience luxury, relaxation, and exquisite dining, book your stay at Hyatt Regency Hakone Resort and Spa now.
To use the hotel's free shuttle to/from Odawara Train Station, please make a reservation in advance (limited seats available). The shuttles are available at the following schedule.
From Odawara Station to hotel: 12:15, 13:15 and 14:15.
From hotel to the station: 11:30, 12:15 and 13:15.
Contact details can be found on the booking confirmation.
Please provide following information when booking shuttles:
- Your name
- Number of guests
- Reachable mobile phone number
- Reservation confirmation number
Shuttles depart from the West Exit parking area at the station. Please look for a bus with the hotel's logo.
No reservation is needed to use the shuttle from Gora Station to the hotel. Please call upon arrival at the Gora Station. Contact details can be found on the booking confirmation. Shuttle busses are available from 10:00-18:30.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children up to and including 12 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Quarto bom, confortável. Ótimo café da manhã. Hotel amplo e confortável.
Hotel muito confortável e bonito
Onsen
Funcionários muito prestativos e simpáticos
Restaurantes muito bons, melhor refeição que tive na viagem
Transfer
Vista linda da varanda do quarto
Um pouco isolado em volta
縁日など、子供が喜ぶイベントを開催していたため、雨だったが子供が楽しめた。スタッフの皆さんの笑顔が素晴らしかった。レストランでうるさい子供がいたが、ほかの席に対してもケアをしてくれた。子供のご飯を２人でシェアとお伝えしたら、あらかじめ分けてサーブしてくださった。
温泉にサウナがあるとよいし、露天風呂があるとなおよい。別館に行くためのエレベーターが一つで不便さを感じた。フリーWifiがわかりづらかった。テレビに番組表での選択ができなかった。ないのであれば、新聞の番組表など印刷物がフロントなどにあるとありがたかった。
前台服务二位女士，尤其是Nakamura
Les lieux étaient magnifiques.
Beautiful location and venue. Exceptional food, particularly buffet breakfast. We stayed Christmas Eve and the staff went above and beyond to help us prepare a surprise from Santa!
Room Size, Breakfast, Living Room for relaxing after day out.
Onsen is a bit simple, just one pool ... service at the living room sometimes slow, not possible to order from French restaurant and Japanese restaurant when eating at living room.
Good staff, location and food
Seemed a bit overpriced
Shuttle bus, lounge, big bathroom for the room
Not as luxurious as you imagined, one sen is normal not as good as it should be, no sauna, traffic to get a table for breakfast, the TV won't connect for streaming
The service, the charm, the hotel shuttle convenience.
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