Eleven Pearl Boutique Hotel & Spa

Hotels
8.6 (647 reviews)
Diani Beach Road 200 metres After Baobab Resort , Diani Beach , KE
+254 790 728295

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Delicious food
Cons:
Staff inconsistency
Room discrepancies
Value for money concerns

Categories

Cleanliness
8.84
Many reviews praise the clean rooms, indicating a strong standard for cleanliness.
Service
9.01
A good portion of staff are recognized as friendly and helpful, elevating the service rating despite some negative experiences.
Location
9.35
Numerous mentions of a great location near the beach contribute to a high score.
Room Quality
7.8
Some complaints about rooms not matching pictures and privacy issues suggest a lower score for room quality.
Amenities
8.53
Amenities are viewed favorably overall, but some issues with the kids club and spa affect the score.
Value for Money
8.1
Mixed sentiments about whether the experience matched the high price suggest a modest rating.
Food and Beverage
8.34
While food is mentioned as delicious by some, there are comments about food not meeting expectations for others.
Overall Experience
8.81
Overall sentiment reflects positive experiences, even with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:19

Property Description

Luxurious Beachfront Stay

Exquisite Facilities: Eleven Pearl Boutique Hotel & Spa boasts an outdoor pool, fitness center, and garden, offering a serene retreat. Guests can unwind in the shared lounge, terrace, or bar, ensuring a relaxing stay.

Culinary Delights: Indulge in a fusion of flavors at the on-site restaurant, serving African, French, and Greek cuisine. Vegetarian options are also available, catering to diverse palates.

Family-Friendly: With a kids' club, children's playground, and activities like darts, skiing, and cycling nearby, families can create unforgettable memories. Enjoy the pristine Diani Beach just steps away.

Book now for an unforgettable beachfront experience at Eleven Pearl Boutique Hotel & Spa.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.6
Based on 647 reviews
Cleanliness: 8.84
Service: 9.01
Location: 9.35
Room Quality: 7.8
Amenities: 8.53
Value for Money: 8.1
Food and Beverage: 8.34
Overall Experience: 8.81
G
GIAMBERARDINO • family_with_children • it
8
Pros:

the suite front sea is very close to the beach. personnel very kind and helpful. beautiful beach. very good location

Cons:

wifi in the room is weak. breakfast is not 4 star.

2026-10-23 • via Nuitee
R
Raphael • solo_traveller • fr
10
2026-10-21 • via Nuitee
K
Kristin • couple • de
10
A perfect beach getaway
Pros:

Everything was perfect! The beach was absolutely beautiful, the staff were warm, attentive and always happy to help, and the beds were so comfortable we slept wonderfully every night.

Cons:

Nothing really. My only suggestion would be to add a few vegetarian options to the menu. Otherwise the food was very good.

2026-10-20 • via Nuitee
B
Bruno • couple • ae
6
Enjoyable, had a good rest, nothing serious to complain about. We liked our stay.
Pros:

Amazing location, but it's valid for all properties from Kongo River down to Msambweni!
Rooms are spacious, clean and comfortable. Beds are great.
Love the beach bar atmosphere, anytime of the day!
Gardens and beach access are very nice. Overall, Layout is great, except for the swimming pool (see below).

Cons:

swimming pool is as far as it could be from the beach. This probably wasn't an issue in the past, but today, the Western border of the property is surrounded by heavy construction areas. The forest has disappeared and it makes the pool location kind of awkward, overlooked by future new buildings :-(.
Generally, food is a bit underwhelming. Not bad at all, (taste ok, nice portions) but many other better options are available in Diani/Galu.
"Reserved" beach beds are really annoying. This should not be allowed. If people want specific spots, they should have to wake up earlier or take what's left. Such bad habits!
I know this is how it's done from North to South Cast, but check out at 10.00 is really WAY too early.
Last but not least: being charged for Masala Chaai at breakfast IN KENYA is preposterous! Tea is included, tea with milk is included, spices are available (thus included) at the egg/pancake station... but when you ask to mix them up, the answer is "management says you have to pay extra for it". Please think about it

2026-10-14 • via Nuitee
D
Daniel van Oostenbrugge • couple • nl
3
Very disappointing service for a beautiful hotel!!
Pros:

Part 1/2 After checking in, we were accomodated not in the poolview room we booked, but in a room without a view, because of maintenance (noise).
We addressed this issue directly but management didn’t come with a solution to us. We immediately addressed our complaint of the room via the reservation manager few minutes after checking in. And the only solution that was offered was an upgraded room for €200 extra-which we refused as we were not informed prior about the maintenance that was close to the hotel premises. The seaside area of the hotel is very beautiful with a stunning beach. We had a 3 night stay and enjoyed the first evening together in the restaurant after a quick dive in the sea and drinking a milkshake. In the evening my girlfriend got very sick with vomitting and diarrhea at the same time.
During the night problems for me started to develop and i had very bad diarrhea for around 30 times. Around 6 am we asked the hotel for ors and bottled water as they only offered refill bottles, but didn’t dare to take any risk anymore to drink this. The hotel didn’t offer this and there was no follow up. A couple hours later we called Diani Beach Hospital as dehydration was there and the hospital picked us up from the hotel. Also in this period we ordered sealed bottled water online via Pharmaplus. Both of us were diagnosed with bacterial infection and I was admitted as I couldnt hold any food or drink and everything came out and got very sick. We stayed since the morning, the night and the full day afterwards in the hospital and the hotel didn’t check anytime on us. The evening we arrived back there was no question asked how we were doing.

Cons:

Part 2/2 Scared to eat again we tried to eat a bit at the hotel which was at the same time of their 5th anniversary. The waiter really helped and supported us as we both felt still very weak.
The next morning we checked out and were presented an incorrect invoice. A surcharge was presented for 5k shilling which later appeared to be included in our booking via booking.com. We were never informed of any surcharge, complained and we told that we are not gonna pay that wrong bill. The manager was informed and whispered something with the receptionist and the receptionist again asked us to pay the wrong bill. Meanwhile our driver was waiting for one hour for us. Again we refused to pay the bill, but the manager left already without talking to us. After one hour another lady of the office took over the contact with us and admitted the surcharge was wrong. I explained the whole situation once again and finally got a sorry for the way they handled us. Again a new bill was presented in the wrong way (KES 2600 extra) with orders we didn’t make and were not signed by us. I asked for explanation and the answer we got was that it was a bill of a client who stayed in our room before us. I gave them feedback on all of this that it was all very unprofessional, almost feels like a scam and very bad to not offer sick guests bottled water and follow up on their medical status. We left this place with a very bad feeling, which should have been a nice end of our holiday period, especially as the standard of service and hospitality in Kenya is always top notch in general. For a high class hotel we should have expected much better and feel bad that we are urged to give a very negative review like this.

2026-10-11 • via Nuitee
B
Bonface • solo_traveller • ke
10
2026-10-08 • via Nuitee
K
Kurzawski • couple • pl
9
Bardzo dobry kameralny hotel z dobrymi śniadaniami i pięknym widokiem na ocean.
Pros:

Mieliśmy pokój z widokiem na ocean - bardzo duże i wygodne łóżko, w pokoju codziennie sprzątano i wymieniano ręczniki. Z pokoju do plaży było 20 m. Do wyspy Robinsona jest dosłownie rzut beretm. Jak na Kenijskie warunki to bardzo dobry i kameralny hotel. Obsługa miła i pomocna z czymkolwiek bym się nie zwrócił. Śniadania może nie jakieś urozmaicone za to bardzo dobre - codziennie do wyboru jajeczniczka, sadzone, czy omlet - ich lokalne rzeczy na ciepło, ichniejsze parówki - naleśniki, owoce, coś na kanapki oraz zawsze świeży sok i naprawdę dobra kawa.

Cons:

Członek obsługi chciał nas naciągnąć na kokosy, które sam zrywał. Kiedy powiedziałem, że opłacę w recepcji to stwierdził, że tak tego nie ogarniemy.

2026-09-18 • via Nuitee
O
oceane • family_with_children • fr
10
Un séjour exceptionnel dans un endroit de reve
Pros:

Le personnel est au petit soin pour nous, le déjeuner est top et le lieu (piscine, front de mer avec transat, musique avec chanteur et musicien,..) est un paradis pour se reposer.

Cons:

Le sauna ne fonctionnait pas malheureusement

2026-09-17 • via Nuitee
N
Nonofo • solo_traveller • bw
5
Disappointing
Pros:

Welcoming staff, very nice
Beautiful ocean views

Cons:

Road leading into the property was no pleasant
There was an extra charge for getting an iron or ironing clothing
Breakfast had limited options

2026-09-17 • via Nuitee
S
Sandra • couple • ch
8
Alles tip top - wunderschöner Ort zum Ferien machen
Pros:

Schöner Bungalow- sehr nettes, freundliches Personal

Cons:

Keine Beanstandung

2026-09-17 • via Nuitee
F
flora • solo_traveller • se
8
Pros:

Läget var super, personalen var mycket trevlig och hjälpsam! Mycket trevlig med livemusik och grillbuffe!

Cons:

Sängen i rum 5 är för kort om du är 1,80cm lång! Sängeni rum 6 var super bra. Gymmet var inte så fresh.

2026-08-27 • via Nuitee
R
roberto • couple • it
10
Pros:

Bellissimo tutto.Cibo eccellente.Molto contento.

2026-08-26 • via Nuitee
J
Joanna • couple • pl
9
2026-08-24 • via Nuitee
F
Franciane • couple • ke
8
2026-08-23 • via Nuitee
E
Edeline • family_with_children • fr
10
Superbe !
Pros:

Très bel établissement
Personnel très gentil et attentif
Très bon restaurant

Cons:

Demi pension un peu chère par rapport à l’offre à la carte. Certains peuvent suppléments s’appliquer alors que le buffet n’est pas proposé tous les soirs. Pas énorme mais vu le montant de la demi- pension

2026-08-21 • via Nuitee
A
Asher • extended_group • il
10
Pros:

Very clean, the team is polite good breakfast,clean sweming pool

2026-08-20 • via Nuitee
R
roberto • family_with_children • it
9
Pros:

Struttura davvero bellissima.Immersa nel verde con scimmiette simpaticissime annesse.Cibo davvero ottimo e vario.

2026-08-19 • via Nuitee
M
Mattia • solo_traveller • it
9
Relax totale
Pros:

Beach resort con ingresso diretto al mare e ottima cucina veramente relax totale

Cons:

Nulla tutto perfetto

2026-08-15 • via Nuitee
P
Piotr • couple • pl
6
2026-08-10 • via Nuitee
F
FREIDERIKI EIRINI PAVLIDOU • extended_group • mt
8
2026-08-10 • via Nuitee