Eleven Pearl Boutique Hotel & Spa

Hotels
8.6 (589 reviews)
Diani Beach Road 200 metres After Baobab Resort , Diani Beach , ke

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Delicious food
Cons:
Staff inconsistency
Room discrepancies
Value for money concerns

Categories

Cleanliness
8.84
Many reviews praise the clean rooms, indicating a strong standard for cleanliness.
Service
9.01
A good portion of staff are recognized as friendly and helpful, elevating the service rating despite some negative experiences.
Location
9.35
Numerous mentions of a great location near the beach contribute to a high score.
Room Quality
7.8
Some complaints about rooms not matching pictures and privacy issues suggest a lower score for room quality.
Amenities
8.53
Amenities are viewed favorably overall, but some issues with the kids club and spa affect the score.
Value for Money
8.1
Mixed sentiments about whether the experience matched the high price suggest a modest rating.
Food and Beverage
8.34
While food is mentioned as delicious by some, there are comments about food not meeting expectations for others.
Overall Experience
8.81
Overall sentiment reflects positive experiences, even with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:19

Property Description

Luxurious Beachfront Stay

Exquisite Facilities: Eleven Pearl Boutique Hotel & Spa boasts an outdoor pool, fitness center, and garden, offering a serene retreat. Guests can unwind in the shared lounge, terrace, or bar, ensuring a relaxing stay.

Culinary Delights: Indulge in a fusion of flavors at the on-site restaurant, serving African, French, and Greek cuisine. Vegetarian options are also available, catering to diverse palates.

Family-Friendly: With a kids' club, children's playground, and activities like darts, skiing, and cycling nearby, families can create unforgettable memories. Enjoy the pristine Diani Beach just steps away.

Book now for an unforgettable beachfront experience at Eleven Pearl Boutique Hotel & Spa.

Important information:

Important Notice:

Please note that our gym will be closed for renovation from 27th October 2025 to 15th November 2025.

We apologize for any inconvenience this may cause and appreciate your understanding.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.6
Based on 589 reviews
Cleanliness: 8.84
Service: 9.01
Location: 9.35
Room Quality: 7.8
Amenities: 8.53
Value for Money: 8.1
Food and Beverage: 8.34
Overall Experience: 8.81
P
Pierre • couple • fr
2
2026-02-12 • via Nuitee
N
Nicola • couple • gb
10
Pros:

The location was brilliant, the beach was perfect.
The accomodation was beautiful, clean and very comfy. Slept so well
Food was great
Staff were brilliant, loved watching them collect coconuts

Cons:

Nothing it was all great 😃

2026-02-10 • via Nuitee
H
Haimanot • couple • gb
4
2026-01-27 • via Nuitee
J
Jan • couple • be
4
A nice room, but no service.
Pros:

The rooms are good : clean, enough space, good shower.
Rooms with sea view are fantastic.
Very nice beach in front.

Cons:

Service is below zero. Check-in : we sat there for more than 1 hour without any news. Our room would be ready in ‘a few minutes’. We decided to go to the bar to have a drink. After another hour we were informed that the room was ready.
Breakfast was ok but we could not eat due to the flies - I understand that flies can be a problem but not 1 effirt or action was done to keep flies away - disgusting.
Check out took 30 minutes : again not 1 word was said.
If there would be an increase in quality of service, this hotel would be a Pearl. Today it isn’t the case.

2026-01-27 • via Nuitee
H
Haimanot • couple • gb
5
It’s ok but could have Been better
Pros:

The location is great, the the room is a bit old but I like the bed is massive it clean in general the room

Cons:

especially the bathroom is too hot and need more furnishings eg there is no hanger to put your clothes. The floor looks very old the toilet don’t have any door there is no fan it’s too hot in general. The second is the restaurant breakfast to difficult to eat because of flies it’s lots and after ordering your dinner you have to wait for long for your food to served the staffs are a bit slow some of them. The bar is in the middle of the rooms can be crowded especially on Sunday but I wish they have a bar with loud music further away from the rooms

2026-01-27 • via Nuitee
D
Dirk • extended_group • be
6
Service laat veel te wensen over
Pros:

Mooie, verzorgde en ruime kamer. Locatie aan het strand is top.

Cons:

De massale aanwezigheid van vliegen, zowel aan de bar als in het restaurant bij het ontbijt. Vooral tijdens het ontbijt niet te doen! We zijn gaan lopen, zo vervelend. Misschien kunnen waaiers aan het plafond een oplossing bieden.
Bij de check-in werden we aan de kant gezet in een zetel zonder enige uitleg over hoe lang we op onze kamer moesten wachten. Vrienden kregen te horen dat hun kamer klaar was, dan toch een uur wachten aan receptie, om dan te horen dat de kamer nog altijd niet klaar was. Manke organisatie.
Wachttijd in het restaurant 's avonds veel te lang. Na een uur nog altijd geen voorgerecht, na enig aandringen dan plots wel. Er zat weinig volk op dat ogenblik, in de keuken daarentegen volk genoeg.

2026-01-27 • via Nuitee
J
Jakob • couple • ch
9
Sehr schöner Aufenthalt in Diani Beach.
Pros:

Die ruhige Lage, die Sauberkeit und das tolle, aufmerksame Personal.

Cons:

Fällt mir nichts ein.

2026-01-26 • via Nuitee
K
kurt • family_with_children • dk
8
Pros:

Roligt, dog et par gange med lidt højt dårligt musik

Cons:

At det bliver solgt snorkeltur som intet er værd, alt for lavvande og intet at se. Det var den korte tur vi var på

2026-01-25 • via Nuitee
M
Mcorre • extended_group • be
5
Pros:

De kamer en ligging van het hotel.

Cons:

Dit was het duurste hotel van heel onze reis.
De service: onze vrienden moesten plots meer dan 1 uur wachten op hun kamer, aan de receptie. Nochtans mooi terras aan het strand om te wachten?
Te veel vliegen, zowel op terras als in het restaurant/anan het ontbijt!!!!!
Keuken heeft geen rekening gehouden met mijn allergie voor schelpdieren.

2026-01-24 • via Nuitee
M
Marie • couple • ke
7
2026-01-23 • via Nuitee
R
Richard • extended_group • us
8
2026-01-19 • via Nuitee
R
Régis • family_with_children • be
9
Hôtel de cachet, service de TRES bonne qualité
Pros:

Très bon, varié (chaud, froid)

Cons:

Néant

2026-01-19 • via Nuitee
L
Lavern • couple • ke
7
I loved staying at Eleven Pearls Boutique & Spa. I had a seaview. The staff was friendly.
Pros:

The breakfast choice was great. It is a buffet setting local coffee is served. If you wish for Latte or Capuccino for example you were told to pay extra.

Cons:

The Spa Masseuse Alice was great. The shower in the Spa need urgent renovation. The floor and shower are outdated after my body scrub a portable shower head would have been practical. The water went out while I was showering but within 2 minutes the water was back on. There are good massage options but if you are looking for Hammam quality you will be disappointed.

2026-01-19 • via Nuitee
J
Jan • couple • cz
8
2026-01-17 • via Nuitee
I
Ieva • couple • lt
9
A small, cozy hotel with ocean views.
Pros:

Extremely pleasant and helpful staff. A perfect, peaceful vacation by the Indian Ocean.

Cons:

-

2026-01-17 • via Nuitee
G
Giuseppe • couple • it
8
2026-01-11 • via Nuitee
J
Julius Mutuku • extended_group • us
10
Pros:

Location, clean rooms and very friendly staff always willing to help and going above and beyond with a smile on their faces. Food is amazingly delicious

Cons:

Nothing in particular

2026-01-03 • via Nuitee
T
Tania • extended_group • gb
6
Not a boutique hotel experience
Pros:

Good location, good range of food available at all meal times

Cons:

Majority of staff were cold and disinterested, didn't even bother to make eye contact or greet you when you came into the hotel
Kids club is not a club at all, just a small climbing frame and a room with some games
Room was not the same room as in the picture, was too close to the main path and dining room so little privacy - mosquito nets had holes in them - kettle was faulty
Music playing from 7am
At meal times some staff seemed overwhelmed and unable to do the basics like bring you additional cutlery
Overall we payed a lot of money for a mediocre experience and wouldn't return or recommend this hotel
(Some staff were brilliant and friendly and knew what they were doing, but only a handful)

2026-01-02 • via Nuitee
C
Clyde-Wiggins • solo_traveller • mw
8
2025-12-31 • via Nuitee
S
Simone • couple • de
8
2025-12-31 • via Nuitee