Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Polite staff
Spacious rooms
Good amenities
Home-style breakfast
Cons:
Cleanliness issues
Outdated furniture
Location far from center

Categories

Cleanliness
7.95
Mention of cleanliness issues in room and towels.
Service
9.45
Polite staff and quick document processing.
Location
7.95
Far from city center but quiet area with nearby cafes.
Room Quality
8.45
Spacious room but furniture and bathroom are outdated.
Amenities
8.95
Good amenities including wifi, kettle, and toiletries.
Value for Money
8.95
Reasonable price for the services and facilities offered.
Food and Beverage
8.95
Breakfast included and described as home-style.
Overall Experience
8.95
Overall satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:00

Property Description

Luxurious Amenities
Hotel Zumrat offers a serene escape with a sauna and indoor swimming pool, perfect for relaxation after a day of exploring the city.

Culinary Delights
Indulge in a culinary journey at our on-site restaurant, serving a delectable fusion of European and Kazakh cuisine to tantalize your taste buds.

Convenient Location
Situated near the Botanical Gardens and just a short walk from Karaganda Zoo, Hotel Zumrat provides easy access to key attractions, making it the ideal choice for your stay in Karaganda.

Experience comfort, luxury, and convenience at Hotel Zumrat. Book now to secure your unforgettable stay.

Important information:

Guests are requested to inform the property of their expected arrival time. This can be noted in the Special Request box when booking or negotiated directly with the administration of the property., Please note that this property does not provide a visa support.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 6 years old and over stay for KZT 5,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 34 reviews
Cleanliness: 7.95
Service: 9.45
Location: 7.95
Room Quality: 8.45
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 8.95
Overall Experience: 8.95
K
Kossyakov • solo_traveller • kz
8
Pros:

Приветливый персонал, чистый номер, вкусный завтрак.
Простой и приятный отель, цене соответствует. Спасибо !

2026-04-25 • via Nuitee
G
Gaina • solo_traveller • md
10
2026-04-18 • via Nuitee
I
Ishaan • solo_traveller • in
10
Had a great stay!
Pros:

A very authentic homestay. It’s run by an amazing woman who makes sure you are comfortable during your stay. Location is great too. You can walk to the bazaar nearby or catch a bus to the mausoleum. You get breakfast and dinner at a nominal price. These are home cooked meals. Overall I cant recommend this place enough. (You can play football with the kids in the neighborhood)

Cons:

Absolutely nothing :)

2026-03-31 • via Nuitee
M
Meherban • solo_traveller • kz
4
Pros:

It wasn't fair for its price. Only good thing about this hotel is the lady in the reception.

Cons:

Everything in the hotel was poor and old. Curtains were really dirty. Room was large enough however the furniture was outdated and broken. Food was not good at all that I had to go out. It was really stuffy and hot.

2026-03-16 • via Nuitee
Литвинова • couple • kz
10
Pros:

Номер чистый ,постель чистая,персонал отличный,вкусные сытные завтраки

2026-03-16 • via Nuitee
Айсагалиев • couple • kz
6
2026-02-11 • via Nuitee
Безбородов • couple • kz
3
2026-02-08 • via Nuitee
Z
Zauresh • solo_traveller • kz
5
Pros:

персонал вежливый.
в номере тепло.
вай фай отличный.
напор воды супер.
есть одноразовые тапочки, гель, шампунь, фен, чайник,ТВ, холодильник, кондиционер.
номер просторный.
рядом заправка, можно в магазине купить продукты.
документы были готовы оперативно.

Cons:

обычно после брони или перед заездом пишет отель. я сама за день позвонила узнать ждут ли.
стоял какой то запах странный.
нет халата.
нет зубпасты и зубщетки (но на ресепшне продается).
в номере нет чая кофе, кулер в коридоре есть.
третий этаж без лифта высокие лестницы, если у вас проблемы с ногой.
два полотенца выдали оба застиранные.

2026-01-20 • via Nuitee
A
Aleksei • extended_group • ee
7
2026-01-05 • via Nuitee
Z
Zhasdauren • family_with_children • kz
6
The rating at Booking was quite high; did not meet my expectations though.
Pros:

Room size and breakfast.

Cons:

First room offered by the reception, cleanliness, and room facilities.

2025-10-25 • via Nuitee
Анжела • couple • kz
10
2025-10-23 • via Nuitee
T
Tatyana • solo_traveller • de
8
Скромное местечко не в центре, приличная цена
Pros:

Завтрак по домашнему, включен в стоимость. Около ресепшен есть кофе аппарат, очень удобно

Cons:

Расположение от центра далековато

2025-10-22 • via Nuitee
Елена • solo_traveller • kz
10
2025-10-16 • via Nuitee
Карташов • solo_traveller • kz
10
2025-10-14 • via Nuitee
Y
Yerlan • solo_traveller • kz
8
2025-10-11 • via Nuitee
D
Dackiewicz • solo_traveller • pl
7
2025-09-28 • via Nuitee
P
Pavel • couple • kz
6
2025-09-28 • via Nuitee
I
Igor • solo_traveller • kz
7
Pros:

Нормальный номер, чтобы провести одну ночь.

Cons:

Мебель, ванная морально устарели, необходимо обновить. Находится на окраине города, далеко от центра

2025-09-04 • via Nuitee
M
Maxim • solo_traveller • kz
9
2025-09-01 • via Nuitee
S
Samal • solo_traveller • kz
8
2025-08-27 • via Nuitee