HANNAH INN - ex HELLO INN

Hotels
8.6 (958 reviews)
21/1 Tashenov Street , Astana , kz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Non-smoking throughout
Shared lounge/TV area
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good service
Cleanliness
Location
Cons:
Shared bathrooms
Bedding issues
Ventilation problems

Categories

Cleanliness
8.18
Cleanliness is generally good but there were mentions of cleanliness issues in shared areas.
Service
8.95
Multiple reviews praised the staff for being polite, responsive, and helpful.
Location
8.89
The location is noted as good for relaxation away from the city's hustle.
Room Quality
8.54
Room quality is decent but some reviews mention issues with bedding and furniture.
Amenities
8.67
Amenities provided are satisfactory for the price point, with some room for improvement.
Value for Money
8.73
Good value for the price, though some guests feel improvements could be made.
Food and Beverage
8.18
Food options available, but specific experiences weren't highlighted in reviews.
Overall Experience
8.65
Overall, guests express a good experience largely due to cleanliness, service, and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:48

Property Description

Convenient Location
Located just 4.2 km from Bayterek Monument, HELLO INN budget hotel offers easy access to popular landmarks such as Expo 2017 Astana and Kazakhstan Sports Palace. With Nursultan Nazarbayev International Airport only 17 km away, guests can quickly reach their destination upon arrival.

Comfortable Accommodation
Each room at HELLO INN budget hotel is equipped with essential amenities including slippers and bed linen, ensuring a comfortable stay for every guest. The shared bathroom adds convenience for travelers looking to relax after a day of exploring Astana.

Welcoming Services
Enjoy the hospitality of a 24-hour front desk and free WiFi throughout the property. The shared lounge, terrace, and bar provide perfect settings to unwind and socialize during your visit to Astana.

Book your stay at HELLO INN budget hotel now and experience a pleasant and budget-friendly accommodation in the heart of Astana.

Important information:

Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People 6 years old and over stay for KZT 4,000 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 958 reviews
Cleanliness: 8.18
Service: 8.95
Location: 8.89
Room Quality: 8.54
Amenities: 8.67
Value for Money: 8.73
Food and Beverage: 8.18
Overall Experience: 8.65
D
Dudu • extended_group • sz
5
just ok
Pros:

wifi

Cons:

no ventilation, bedding not changed

2026-01-19 • via Nuitee
D
Danial • solo_traveller • kz
9
Лучший по соотношению цена-качество.
Pros:

Очень приятный персонал, чистое помещение, вкусно готовят, находится недалеко от остановок поэтому можно легко доехать куда хочешь

Cons:

В номере была высокая влажность

2026-01-19 • via Nuitee
S
Stanislav • solo_traveller • kz
10
2026-01-19 • via Nuitee
АкбарАли • couple • kz
4
2026-01-19 • via Nuitee
P
Polina • family_with_children • us
10
It was a pleasant stay.
Pros:

The location of this hotel is great. It's quiet. The staff is very nice. The café is pretty cool for snacking.

2026-01-19 • via Nuitee
Артём • solo_traveller • kz
8
2026-01-15 • via Nuitee
B
Bakytbek • solo_traveller • kg
10
Pros:

Отличный и чистый хостел! Дружелюбный персонал🤩

2026-01-15 • via Nuitee
A
Artur Georgijovic • solo_traveller • de
10
2026-01-15 • via Nuitee
Ерсын • solo_traveller • kz
10
2026-01-15 • via Nuitee
Z
Zanna • solo_traveller • kz
10
2025-10-20 • via Nuitee
Z
Zanna • solo_traveller • kz
10
2025-10-20 • via Nuitee
Касымхан • solo_traveller • kz
7
2025-10-16 • via Nuitee
M
Mariia • couple • ru
7
2025-10-08 • via Nuitee
K
Kristina • couple • kz
10
2025-09-08 • via Nuitee
O
Olga • solo_traveller • kz
10
Pros:

европейский хостел, все новое и чистое

2025-09-05 • via Nuitee
Виктор • solo_traveller • kz
8
2025-09-04 • via Nuitee
N
Nik • solo_traveller • ca
8
2025-09-01 • via Nuitee
Гульжанат • solo_traveller • kz
9
2025-09-01 • via Nuitee
Гульжанат • solo_traveller • kz
9
2025-09-01 • via Nuitee
M
Maksim • solo_traveller • us
10
2025-08-30 • via Nuitee