Torgay Hotel

Hotels
8.5 (548 reviews)
Satpaeva, 15 , Astana , kz

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Ironing service
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
See all facilities

Review Highlights

Pros:
Cleanliness
Polite Service
Great Location
Comfortable Rooms
Cons:
Heating Issues
Minor Maintenance
WiFi Speed

Categories

Cleanliness
8
Generally clean rooms, but some reviews indicate issues with heating and maintenance.
Service
9
Staff are described as polite and helpful.
Location
9
Excellent location, very convenient access to nearby amenities.
Room Quality
8
Rooms are generally clean and comfortable, though there were issues with heating.
Amenities
8.5
Adequate amenities provided, but some areas need improvement.
Value for Money
8.5
Good value for the price paid.
Food and Beverage
8.5
Breakfasts are good; however, they are deemed slightly overpriced if paid separately.
Overall Experience
8.5
Overall positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:15

Property Description

Luxurious Accommodations
Experience comfort and convenience at Torgay Hotel, where classical design meets modern amenities. Each air-conditioned room features a fridge, safety deposit box, and work desk, ensuring a relaxing stay.

Culinary Delights
Indulge in a culinary journey at our Garden Restaurant, offering a blend of Oriental and European cuisine. Sip on local drinks and international cocktails at the Torgay Bar, designed in an elegant Orient-style setting.

Prime Location
Conveniently situated just 1 km from the Kazakhstan Sports Complex, Torgay Hotel is also near Evraziya Shopping Centre and the Square of the Homeland Defenders. With free Wi-Fi and a 24-hour reception, your stay in Astana will be unforgettable.

Book your stay at Torgay Hotel now for an unforgettable experience in Astana!

Important information:

In case of early check-in (00:00-12:00) and late check-out (12:00 - 18:00) guests are required to pay an extra fee of 50% of the room rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 548 reviews
Cleanliness: 8
Service: 9
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.5
Y
Yulia • solo_traveller • kz
7
2026-06-13 • via Nuitee
V
Vadim • solo_traveller • pl
10
2026-06-11 • via Nuitee
A
ALEXANDRA • solo_traveller • kz
10
2026-06-09 • via Nuitee
V
Vadim • solo_traveller • pl
10
2026-06-08 • via Nuitee
R
RoseWater • solo_traveller • no
9
Pros:

Free early check in. Medium soft bed. A good aircondition. The room can get really cold with that aircondition so on hot days that is wonderful. Lots of hot water. Refrigerator and water boiler. Grocery store near by. Got me a taxi on the day i was leaving.

2026-06-08 • via Nuitee
A
Abduboriy • solo_traveller • uz
10
Pros:

Очень классно

2026-06-06 • via Nuitee
G
Gulzar • family_with_children • de
3
Pros:

Чистое хоть и застиранное постельное белье

Cons:

Вода не уходила в раковине и душе. Вроде сделали, но потом душевая стала протекать, после душа каждый раз потоп. Ковролин довольно грязный весь в пятнах

2026-06-04 • via Nuitee
M
Marina • solo_traveller • ru
10
2026-05-30 • via Nuitee
R
Ramazan • solo_traveller • kz
10
2026-05-28 • via Nuitee
T
Tamara • solo_traveller • se
10
2026-05-22 • via Nuitee
M
Maisa • couple • kz
9
Pros:

Да

2026-05-20 • via Nuitee
Y
Yerkin • solo_traveller • kz
10
2026-05-15 • via Nuitee
M
Muslim Tazhidinov • solo_traveller • kz
8
2026-05-12 • via Nuitee
Жалимбаев • solo_traveller • kz
10
2026-05-08 • via Nuitee
S
Sayan • couple • kz
9
2026-05-03 • via Nuitee
N
Nurdaulet • solo_traveller • kz
7
Pros:

Локация

Cons:

Изношенность интерьера, запахи

2026-04-19 • via Nuitee
M
Maxat • solo_traveller • kz
10
Чувствую себя как дома! Окружён заботой и вниманием! Компактный роскошный отель!
Pros:

Всё продумано до мелочей! Все заняты своими делами..😅👍

Cons:

В лифте пора менять зеркало 🤥

2026-04-14 • via Nuitee
A
anna • solo_traveller • kz
10
2026-04-06 • via Nuitee
A
Aybaniz • solo_traveller • az
8
2026-03-28 • via Nuitee
N
Natalia • solo_traveller • kz
8
Pros:

В целом отель не новый, но в сравнении с некоторыми отелями и гостиницами Астаны, где цена выше, а условия на порядок хуже, Торгай превосходит и по чистоте и комфорту и вполне соответствует цена-качество. И можно сказать что цена достаточно приемлема.

2026-03-28 • via Nuitee