Torgay Hotel

Hotels
8.5 (523 reviews)
Satpaeva, 15 , Astana , kz

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Ironing service
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
See all facilities

Review Highlights

Pros:
Cleanliness
Polite Service
Great Location
Comfortable Rooms
Cons:
Heating Issues
Minor Maintenance
WiFi Speed

Categories

Cleanliness
8
Generally clean rooms, but some reviews indicate issues with heating and maintenance.
Service
9
Staff are described as polite and helpful.
Location
9
Excellent location, very convenient access to nearby amenities.
Room Quality
8
Rooms are generally clean and comfortable, though there were issues with heating.
Amenities
8.5
Adequate amenities provided, but some areas need improvement.
Value for Money
8.5
Good value for the price paid.
Food and Beverage
8.5
Breakfasts are good; however, they are deemed slightly overpriced if paid separately.
Overall Experience
8.5
Overall positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:15

Property Description

Luxurious Accommodations
Experience comfort and convenience at Torgay Hotel, where classical design meets modern amenities. Each air-conditioned room features a fridge, safety deposit box, and work desk, ensuring a relaxing stay.

Culinary Delights
Indulge in a culinary journey at our Garden Restaurant, offering a blend of Oriental and European cuisine. Sip on local drinks and international cocktails at the Torgay Bar, designed in an elegant Orient-style setting.

Prime Location
Conveniently situated just 1 km from the Kazakhstan Sports Complex, Torgay Hotel is also near Evraziya Shopping Centre and the Square of the Homeland Defenders. With free Wi-Fi and a 24-hour reception, your stay in Astana will be unforgettable.

Book your stay at Torgay Hotel now for an unforgettable experience in Astana!

Important information:

In case of early check-in (00:00-12:00) and late check-out (12:00 - 18:00) guests are required to pay an extra fee of 50% of the room rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 523 reviews
Cleanliness: 8
Service: 9
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.5
Y
Yerkin • solo_traveller • kz
10
2026-02-11 • via Nuitee
Айгерим • solo_traveller • kz
10
Pros:

Чисто уютно тепло что не мало важно всегда свежая вода супер

Cons:

Иногда не было горячей воды

2026-01-29 • via Nuitee
A
Alina • solo_traveller • kz
9
2026-01-29 • via Nuitee
D
Daniele • solo_traveller • it
9
2026-01-24 • via Nuitee
Y
Yaning • solo_traveller • kz
10
2026-01-24 • via Nuitee
M
Milena • solo_traveller • ru
6
2026-01-22 • via Nuitee
A
Alexandr • solo_traveller • ro
7
2026-01-22 • via Nuitee
A
Aleksandr • solo_traveller • kz
9
Вероятно, лучший недорогой отель Астаны.
Pros:

Очень хорошие, вежливые и тактичные девушки на ресепшене. Номера в хорошем состоянии, очень удачное расположение - в радиусе 5 минут ходьбы ТЦ, макдональс, несколько продуктовых и кафе, автобусная остановка. Нормальные кровати с добротными матрасами, в номере несколько розеток. Можно на несколько часов оставить вещи до/после заселения.

Cons:

В зимнее время не работают кондиционеры
Завтраки прекрасные, но если оплачивать отдельно - как будто чуть дороже своей цены

2026-01-20 • via Nuitee
Мейрам • solo_traveller • kz
7
2026-01-19 • via Nuitee
A
Amir • solo_traveller • hu
10
Pros:

Да

2026-01-19 • via Nuitee
S
Sergey • extended_group • kz
7
Pros:

Опрятный номер, все убрано, чистое белье + одноразовый набор.

Cons:

Ночью очень тяжело спать, ибо за окном машины просто гудят + каждые 5 минут по стене шли какие-то вибрации (до сих пор не пойму, что это. возможно кондиционер (но НЕ НАШ)). Пробовал закрыть окно и включить наш кондиционер - работает шумно, поэтому пришлось выключить. В общем, спать было тяжело. Возможно, это я такой чувствительный к посторонним звукам, не отрицаю.

2026-01-19 • via Nuitee
Медет • solo_traveller • kz
7
2026-01-19 • via Nuitee
Бейсен • solo_traveller • kz
10
2026-01-19 • via Nuitee
Амангул • solo_traveller • kz
10
2026-01-19 • via Nuitee
T
Tatyana • family_with_children • kz
9
Pros:

Расположение отличное. Все супер. В следующий раз снова выберем вашу гостиницу!

2026-01-19 • via Nuitee
A
Alina • solo_traveller • kz
10
2026-01-18 • via Nuitee
Y
Yelena • solo_traveller • cz
9
Pros:

Personal was very friendly, cleaning was every day, location is great, every my request was fulfilled quickly and in full peace. Thank You for Your services.

2026-01-15 • via Nuitee
N
Natalya • solo_traveller • kz
10
Pros:

Чисто уютно

Cons:

Нет замечаний

2026-01-12 • via Nuitee
S
Sayan • couple • kz
7
2026-01-11 • via Nuitee
L
LIU • solo_traveller • cn
10
2026-01-09 • via Nuitee