Villa Pinnawala

Hotels
7.8 (140 reviews)
Pinnalanda Watta,Pinnawala,Rambukkana , Pinnawala , lk

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Relaxing location
Cozy atmosphere
Cons:
Cleanliness issues
Construction noise
Food quality concerns

Categories

Cleanliness
7.2
Some reviews mention issues with cleanliness, such as old towels and subpar food quality.
Service
8.2
Couple of reviews noted friendly staff, though there were concerns about one manager.
Location
8.7
Positive comments regarding the relaxing location and proximity to activities.
Room Quality
7.7
Mentioned issues with room size and uncomfortable bed; however, some rooms were clean.
Amenities
7.7
Amenities need renovation, and limited food selection was noted.
Value for Money
8.2
Mixed sentiment; while some felt it was good value, others were disappointed given the overall condition.
Food and Beverage
6.7
Several reviews mentioned poor quality of food and beverage options.
Overall Experience
8
Overall experiences were mixed but reflect potential for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-02 14:24

Property Description

Luxurious Accommodation with Stunning Views
Experience the epitome of luxury at Villa Pinnawala & Restaurant, where you can indulge in the comfort of modern amenities amidst breathtaking surroundings. Each unit offers a flat-screen TV, with some featuring a terrace or balcony overlooking the inviting pools. Relax in your private bathroom complete with a bidet and plush slippers, ensuring a truly pampering stay.

Unwind and Explore
Take a dip in one of the two swimming pools, complete with hot tubs for the ultimate relaxation. For adventure seekers, the hotel offers car rental services and is surrounded by opportunities for biking and hiking. After a day of exploration, unwind at the on-site bar or dance the night away at the vibrant nightclub.

Convenience at Your Fingertips
With free WiFi and private parking, Villa Pinnawala & Restaurant ensures a seamless stay for all guests. Don't miss the chance to experience unparalleled hospitality and create lasting memories - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 140 reviews
Cleanliness: 7.2
Service: 8.2
Location: 8.7
Room Quality: 7.7
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 6.7
Overall Experience: 8
S
Simay • extended_group • tr
10
2026-07-08 • via Nuitee
A
Alexandra • family_with_children • de
10
Eine tolle Unterkunft mit sehr bemühtem Personal und tollem Pool
Pros:

Wir waren während unseres Aufenthalts die einzigen Gäste und das Personal war sehr zuvorkommend und ging auf unsere Wünsche ein. Der Pool ist wunderschön und das Essen lecker. Ein sehr schönes Hotel!

2026-07-05 • via Nuitee
M
markus • family_with_children • se
10
Pros:

Poolen, maten och fantastiskt läge.

Cons:

Barnen fick sår på fötterna av strukturen på botten av poolen.

2026-06-28 • via Nuitee
K
Karolina • family_with_children • ae
3
Dissapointing
Pros:

Pool was nice

Cons:

The electricity repeatedly cut out on numerous occasions, causing the air conditioning to stop working each time. In such a hot climate, this was extremely inconvenient and uncomfortable, especially while travelling with young children.

Late one evening, we received a phone call asking whether we were coming for dinner. By that time, our children were already asleep, and the unnecessary call woke us up. This showed a complete lack of consideration for guests, particularly families with young children.

The bathroom was also very dirty and clearly had not been cleaned to an acceptable standard.

Finally, the front office was inconveniently located and difficult to find, making it unnecessarily frustrating whenever we needed assistance.

The food and overall restaurant service were very average. Communication was often difficult, as many staff members had a very limited level of English.

Breakfast was particularly disappointing. Although a breakfast buffet had been set up, we were never given the option to help ourselves or choose from it. Instead, we were simply served a very limited selection with no alternatives offered.

Our child was offered only an extremely sweet breakfast cereal, with no juice, fruit, pastries, or other child-friendly options. When we asked for fresh milk for our coffee, we were told that they did not have any available—even though fresh milk was clearly being served with the breakfast cereal. Instead, we were offered a sachet of powdered milk, which was simply unacceptable.

What made the experience even more disappointing was that another table was served a traditional Sri Lankan breakfast with a much wider variety of dishes, while we were never offered those options or informed that we could choose from a different menu. The inconsistent service left us feeling that we were treated differently from other guests.

2026-06-26 • via Nuitee
H
Hocine • couple • ae
1
Pros:

On était bien placé pour les éléphants pour les visites

Cons:

On avait un Varan bloqué entre le toit de l’extérieur et le toit de l’intérieur de notre chambre qui faisait énormément de bruit, et un gros cafard qui était dans la chambre. La piscine n’était pas propre du coup au lieu de faire deux nuits, j’ai fait qu’une nuit et on a quitté l’hôtel

2026-06-14 • via Nuitee
L
Laura • couple • gb
7
Comfortable but small room
Pros:

The pool was nice

Cons:

It felt empty and a bit unfinished but it was the off season

2026-06-10 • via Nuitee
R
Raelene • family_with_children • au
9
Villa Pinnawala goes above and beyond to make your stay very enjoyable
Pros:

We spent most of our stay at the villa in hospital. The staff called often to check on us as they were worried .

Cons:

Can say anything as we didn’t depend enough time

2026-06-02 • via Nuitee
L
Lee • couple • gb
8
Great place where we needed to be for the Elephants
Pros:

We stayed here to see the elephants in pinnawalla, once the elephants had gone around 5pm it was like a ghost town. The hotel staff were great, due to things going on in the world the hotel was very quiet but despite them wanting to close at 10pm they allowed us to stay on the upper floor of restaurant & enjoy the evening. Breakfast was good in the morning.

2026-05-29 • via Nuitee
R
Ruqiya • family_with_children • ae
8
Looking to come back again
Pros:

The chef were so kind and preparing Fresh and nice food whenever is requested
Nilson Laksry
And
Asanka
Both were so supportive
The whole staff, cookers, cleaners, supervisors at reception and the rest were so nice to my kids and my family

Cons:

Nothing

2026-05-24 • via Nuitee
M
Mohamed Zafran • couple • lk
7
2026-05-01 • via Nuitee
D
Donata • extended_group • lt
10
Pros:

Everything was just lovely! The cottage, the pool, the food, the location just next to the elephant orphanage, such nice and helpfull members of staff!! Thank you so much!

2026-04-24 • via Nuitee
R
Ross • family_with_children • gb
8
2026-04-19 • via Nuitee
B
bulbula • family_with_children • at
8
Mitten im Grünen
Pros:

Die Lage ist toll, die Nähe von den Elephanten, die Aussicht auf Reisfelder und der Garten um den Pool herum. Auch die Aussicht aus dem Restaurant ist schön. Man kann viele Vögel beobachten, Spornkuckucke (Coucal), Papageien, Pfaue... Und bei Dämmerung fliegt eine Unmenge an Flughunden vorbei. Wir waren 2 Nächte dort und waren sehr zufrieden.

2026-03-24 • via Nuitee
C
Christophe • couple • be
7
2026-03-23 • via Nuitee
M
Manjula • family_with_children • ch
9
2026-03-12 • via Nuitee
M
Michelle • couple • gb
8
2026-03-10 • via Nuitee
S
Shahani • couple • lk
7
2026-03-09 • via Nuitee
J
Joe • family_with_children • ca
8
Nice hotel close to elephant orphanage
Pros:

Clean and comfortable rooms. Across the street from Pinnawala Elephant orphanage. Friendly staff and very helpful.

Cons:

Bathroom could use some updating.

2026-03-05 • via Nuitee
T
TATIANA • extended_group • ua
10
Це одне з найкращих помешкань у Шрі Ланці. Рекомендую 👍
Pros:

Сервіс на високому рівні. Через дорогу притулок для слонів. Умови супер. Чисто смачний сніданок та вечері.Персонал дуже уважний. Велика подяка адміністратору Асанке він завжди до нас був уважний і у всьому допомагав. Також кожного дня о 10 та 12 годині поблизу ведуть слонів купатися до річки ,від вілли це за 50 метрів.Однозначно рекомендую цю віллу . Це як 5 зірковий готель. Перебувати тут одне задоволення 🥰

2026-02-28 • via Nuitee
M
Mariia • family_with_children • ae
8
Pros:

Great location and nice pool

Cons:

Cleaning should be improved, the kettle was dirty from coffee from previous guests.., (Who is brewing coffee in the kettle?🤦🏽‍♀️)

The bathroom has a nice bathtub you can’t use… the water pressure is so weak that it will take a month to fill it. And it was constantly dripping.

The food in their restaurant was a disappointment as well: the beef sandwich was impossible to chew, and the noodles were soooo oily…

2026-02-25 • via Nuitee