Hotel Real Santa María

Hotels
7.4 (14 reviews)
Calle Nacional 1 Colonia Santa María Ahuacatitlán , Cuernavaca , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Nice swimming pool
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
6.29
Reviews indicate the hotel is not dirty but feels neglected.
Service
8.26
Staff were noted to be very understanding and friendly, particularly with pets.
Location
7.8
General sentiment is positive, but specifics are not mentioned.
Room Quality
7.25
The room was appreciated, but minor issues like a malfunctioning bathroom door were noted.
Amenities
7.78
The pool and terrace were well received, but some essential amenities were lacking.
Value for Money
7.74
Standard quality for this hotel tier, given the issues faced.
Food and Beverage
6.79
Need for more attention in the restaurant noted.
Overall Experience
7.26
Mixed feedback, with some positive elements but notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:51

Property Description

Outdoor Swimming Pool and Terrace
Enjoy a refreshing dip in the outdoor swimming pool or relax on the terrace at Hotel Real Santa María. Perfect for soaking up the sun and unwinding after a day of exploring Cuernavaca.

Convenient Location
Located just a short drive from Cuernavaca's historic quarter, Hotel Real Santa María offers easy access to nearby attractions such as Tepoztlán and Tepozteco National Park. Ideal for travelers looking to explore the cultural and natural wonders of the region.

Comfortable Rooms with Modern Amenities
Experience comfort in the bright rooms featuring simple décor, flat-screen TVs, and private bathrooms with free toiletries. With free Wi-Fi and onsite parking, Hotel Real Santa María ensures a convenient stay for guests.

Book your stay at Hotel Real Santa María now and make the most of your visit to Cuernavaca and its surroundings.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.4
Based on 14 reviews
Cleanliness: 6.29
Service: 8.26
Location: 7.8
Room Quality: 7.25
Amenities: 7.78
Value for Money: 7.74
Food and Beverage: 6.79
Overall Experience: 7.26
G
Gerardo Gamaliel • family_with_children • mx
4
Pros:

Estaba cerca del centro de cuernavaca

Cons:

La alberca estaba sucia, en la habitación había un sillón roto y viejo lo cual daba muy mal aspecto , el wey de la recepción se emputaba si le preguntabas algo como saber cómo obtener la clave del wifi el desayuno de 55 pesos estaba muy básico tenían Cafe y no te lo ofrecían tuve que pedirles si me podían dar por favor en general es muy mal hotel.

2026-04-10 • via Nuitee
J
JAZIR • family_with_children • mx
9
Excelente ubicación
Pros:

La ubicación

Cons:

Todo estuvo perfecto, si tuviera que elegir algo que me gustaría agregar sería un elevador.

2026-04-10 • via Nuitee
P
Pavel V • extended_group • cz
7
Dobrý cena.
Pros:

Příjemný personál, co chtěl řešit problémy. Dobrá cena, parkování v areálu.

Cons:

Bohužel při příjezdu byl hotel bez elektřiny. Personál se omluvil a čekal. jestli tedy chceme zůstat. Zůstali jsme do rána elektřinu opravili.

2026-03-23 • via Nuitee
K
Kenya Ivonne • family_with_children • mx
8
2026-03-19 • via Nuitee
M
MIGUEL • family_with_children • mx
8
2026-03-11 • via Nuitee
L
Lopez • family_with_children • mx
10
Muy buen descanso
Pros:

Excelente, pequeño hotel pero cuenta con todos los servicios y tiene restaurante y alberca, además es motel también, en excelente ubicación, la habitación muy completa y de buen espacio

2026-03-04 • via Nuitee
M
Marisol • family_with_children • mx
8
2026-03-01 • via Nuitee
T
Torres Vela • family_with_children • mx
10
Todo OK
Pros:

Realmente el hotel es lo que se ve, está en la zona de Santa María a 6 km del centro histórico de Cuernavaca.

Estuvo bastante bien para la ubicación, realmente solo lo usamos para dormir.

Cons:

El televisor no tenía sonido

2026-02-23 • via Nuitee
D
David • solo_traveller • mx
9
Coso si estuviera en casa
Pros:

La habitación

Cons:

La puerta del baño

2026-01-19 • via Nuitee
H
hernandez rodriguez • family_with_children • mx
10
2026-01-06 • via Nuitee
G
Guillermo • family_with_children • mx
9
2026-01-02 • via Nuitee
R
Ruiz Hernández • family_with_children • mx
10
Pros:

Todo me gustó. muy bonito todo

Cons:

Sin defectos todo me pareció excelente

2025-12-26 • via Nuitee
D
Diocelina • family_with_children • mx
10
Pros:

La atención

2025-12-15 • via Nuitee
R
Rodriguez Rodriguez • family_with_children • mx
10
Piérdete en cuernavaca un día y disfruta de este hotel
Pros:

La piscina y la comodidad de las camas, la vista y su terraza estaban súper bien, el gatito LO AME y güerito el wawa tan cariñoso y noble

Cons:

Tardo un ratito la ducha pero nos solucionaron rápidamente y no habían muchas conexiones para cargar el teléfono

2025-12-07 • via Nuitee
A
Arturo • couple • mx
6
2025-11-03 • via Nuitee
H
Herrera • extended_group • mx
9
Confortablemente práctico
Cons:

Mayor atención en Restaurant

2025-09-18 • via Nuitee
K
Kristina • solo_traveller • mx
2
Deprimente
Pros:

Nada

Cons:

El lugar muy deprimente, no sucio pero descuidado. La tele no funcionaba el WIFI tampoco. No tienen garrafón de agua por lo que hay que comprar la botella de agua. No voy a volver ni recomendarlo.

2025-08-25 • via Nuitee
U
Uriel • family_with_children • mx
9
Bueno para quien viaja con mascotas
Pros:

Personal muy amable y sobre todo comprensible con el manejo de mascotas yo viaje con un gato y todo excelente con eso

Cons:

Las camas un poco duras

2025-08-20 • via Nuitee
D
Diaz • family_with_children • mx
10
2025-08-19 • via Nuitee
V
Valeriia • review category business travellers • mx
5
it is the only place in that location
Pros:

friendly staff but double charged me! parking situation was good very well lit

Cons:

special needs request was not acomodated for which is very disappointing considering I have booked in advance and they were not shy to charge me extra

2023-11-30 • via Nuitee