Hotel La Joya Isla Mujeres

Hotels
8.6 (487 reviews)
Secc. F Mz 43 L20 Carretera Garrafon Fracc Mar Turquesa , Isla Mujeres , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Charming location
Friendly staff
Great snorkeling
Cons:
Cleanliness issues
Stiff mattresses
Noise from boats

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues and need for renovation.
Service
9.08
Staff were described as friendly and helpful in multiple reviews.
Location
9.12
Location near the ocean and sunsets were positively noted.
Room Quality
8.07
Rooms were generally comfortable but some reports of needing renovations.
Amenities
8.6
Positive remarks on the pool and snorkeling options.
Value for Money
8.56
Standard quality for this hotel tier, though some amenities could improve.
Food and Beverage
8.61
Food quality was described as tasty and well-presented.
Overall Experience
8.68
Many guests expressed a desire to return, highlighting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:46

Property Description

Waterfront Property in Isla Mujeres
This stunning property in Isla Mujeres offers a serene escape in the Mexican Caribbean. Hotel La Joya Isla Mujeres boasts an outdoor pool, barbecue facilities, and rooms with complimentary Wi-Fi.

Comfortable Rooms with Views
Each room at Hotel La Joya Isla Mujeres is equipped with a private bathroom, seating area, and some even offer breathtaking sea views and a private terrace. Guests can also enjoy the convenience of a refrigerator and a complimentary continental breakfast during their stay.

Relaxation and Adventure
Guests can unwind in hammocks, explore the underwater world through snorkeling, or take advantage of the complimentary kayaks. Located near the Garrafon natural reef park, the hotel provides information on diving tours and island excursions.

Ready to experience paradise? Book your stay at Hotel La Joya Isla Mujeres now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 487 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
R
Robert • couple • de
8
2026-03-11 • via Nuitee
S
Stephanie • solo_traveller • ca
10
2026-03-09 • via Nuitee
R
Ralph • couple • ca
9
A hidden gem. Highly recommended.
Pros:

Incredibly beautiful property. So much more than we expected. Our room had an amazing view and we lived the various sitting and lounge areas. Having a bar by the pool was a bonus too. Also loved the iguana and cat that visited.

Cons:

Minor detail but our bed was a little hard. Didn’t sleep as well as we could have. But that’s just us, maybe others would feel differently.

2026-03-09 • via Nuitee
M
Mélanie • couple • fr
10
Super séjour
Pros:

Nous avons adoré le style typique mexicain et la plage de l’hôtel parfait pour faire du snorkeling. La gentillesse du personnel.
La vue depuis la chambre, la piscine et chaque coin de l’hôtel.

Cons:

Le petit déjeuner pourrait être plus varié mais il était très bon

2026-03-08 • via Nuitee
L
Leon • couple • br
9
2026-03-06 • via Nuitee
B
BARBARA • couple • us
9
Beautiful place, would love to consider a long term stay in the apartment that they have.
Pros:

Beautiful location, small and personal, old Mexico vibes.

Cons:

I would agree with some other posters that the boats and catamarans that pull up in anchor in front of the property and play loud music is a bit annoying but no fault of the property.

2026-02-25 • via Nuitee
A
Allison • couple • us
9
Boutique hotel cozied up on the Carribean. Beautiful grounds and pool. Spectacular views.
Pros:

The property was beautiful. Gorgeous views of the sun setting over the Carribean sea while sitting on our balcony. The bed was very comfortable as well.

Cons:

There was no elevators only stairs and if you have a disability or are elderly you cannot stay here. The stairs to the pool are steep and uneven. The bath and shower were rustic. The staff was very nice but were not always present for assistance.

2026-02-22 • via Nuitee
J
Jody • couple • us
8
Relaxing and Chill Location, great views and good staff!
Pros:

I love the view from the balcony of our room. The hotel is a more in the remote area of the island and yet still walking distance to three or four very nice lunch and dinner places.

Cons:

Wi-Fi was slow, but I think that is pretty standard on the island.

2026-02-12 • via Nuitee
L
Lori • couple • ca
9
Pros:

Quiet, Lovely little boutique hotel close to restaurants

2026-02-12 • via Nuitee
K
Katja • couple • be
6
Tegenvallend hotel- maximaal 3 sterren (zeker geen vier)
Pros:

Locatie tot de middag- blijkt na de middag de verzamelplaats te zijn voor partyboten met allemaal luide verschillende muziek

Cons:

Zeer zeer sterk verouderd (badkamer,terras) - golfbuggy aangevraagd en was recent herbevestigd: er was niets gereserveerd en we konden zelf een taxi nemen om een te gaan zoeken ( geen enkele compensatie vanuit het hotel) - ontbijt was zeer zeer minimaal (fruit, voorgebakken toast en voorgebakken omelet)

2026-02-12 • via Nuitee
G
Ginta • couple • lv
7
Hotel was excellent 25 yeras ago, needs renovation
Pros:

Location is beautiful for sunset. You need a car to feel good there. Taxi to the city takes 10 min and costs 6€. Property is planned beautiful, every room has private terrace with sunset view.

Cons:

No swimming possibility, only pool. Hotel is old. Bathroom is old.

2026-02-10 • via Nuitee
G
gina • couple • us
8
2026-01-30 • via Nuitee
K
kari • family_with_children • us
9
Sweet spot!
Pros:

Architecture, pool, sitting areas, porch, staff attentiveness/kindness

Cons:

Boats anchoring too near, loud music.

2026-01-29 • via Nuitee
K
kari • family_with_children • us
9
Sweet spot, quaint architecture, boat traffic noise/music sometimes intrusive.
Pros:

Fabulous and attentive staff, lovely views, quaint setting and architecture.

Cons:

Sometimes noisy boats, loud music, anchored nearby. Also I am concerned about environmental health of coral in this water area, due to boat activity, anchoring.

2026-01-29 • via Nuitee
N
Nino • couple • ch
9
Pros:

Ruhige Lage am Meer, Personal sehr nett und hilfsbereit.

Cons:

Das Frühstück war dem Preis nicht gerechtfertigt. Zu wenig Auswahl.
Auch bisschen irritierend das man in der Nacht über einen Umweg, ohne Problem in die Hotelanlage kommt.

2026-01-27 • via Nuitee
A
Anna Mathers • couple • ca
8
2026-01-25 • via Nuitee
C
Chandler • couple • us
9
2026-01-25 • via Nuitee
L
lorea • couple • es
9
2026-01-23 • via Nuitee
M
mai • family_with_children • ca
10
Great view
Pros:

The view was amazing . Reception was super nice. Friendly and rooms were clean.

Cons:

The location is far from the main village entertainment center. Use insect repellent is so important for the whole village.

2026-01-21 • via Nuitee
E
Ellen Skansen • couple • no
10
Pros:

Flott beliggenhet og fint rom, vi hadde king rom med balkong og nydelig utsikt.
Sørsiden av øya er ikke like travel som i nord og det er et veldig hyggelig og stille område.
Tipp topp!

Cons:

Den inkluderte frokosten var kanskje litt tam (egg, toast, frukt og syltetøy)

2026-01-21 • via Nuitee