Hotel La Joya Isla Mujeres

Hotels
8.6 (514 reviews)
Secc. F Mz 43 L20 Carretera Garrafon Fracc Mar Turquesa , Isla Mujeres , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Charming location
Friendly staff
Great snorkeling
Cons:
Cleanliness issues
Stiff mattresses
Noise from boats

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues and need for renovation.
Service
9.08
Staff were described as friendly and helpful in multiple reviews.
Location
9.12
Location near the ocean and sunsets were positively noted.
Room Quality
8.07
Rooms were generally comfortable but some reports of needing renovations.
Amenities
8.6
Positive remarks on the pool and snorkeling options.
Value for Money
8.56
Standard quality for this hotel tier, though some amenities could improve.
Food and Beverage
8.61
Food quality was described as tasty and well-presented.
Overall Experience
8.68
Many guests expressed a desire to return, highlighting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:46

Property Description

Waterfront Property in Isla Mujeres
This stunning property in Isla Mujeres offers a serene escape in the Mexican Caribbean. Hotel La Joya Isla Mujeres boasts an outdoor pool, barbecue facilities, and rooms with complimentary Wi-Fi.

Comfortable Rooms with Views
Each room at Hotel La Joya Isla Mujeres is equipped with a private bathroom, seating area, and some even offer breathtaking sea views and a private terrace. Guests can also enjoy the convenience of a refrigerator and a complimentary continental breakfast during their stay.

Relaxation and Adventure
Guests can unwind in hammocks, explore the underwater world through snorkeling, or take advantage of the complimentary kayaks. Located near the Garrafon natural reef park, the hotel provides information on diving tours and island excursions.

Ready to experience paradise? Book your stay at Hotel La Joya Isla Mujeres now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 514 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
C
Craig • couple • fr
9
Séjour très reposant dans un hôtel avec une vue superbe au personnel très agréable
Pros:

Chambre avec vue magnifique
Établissement dans un écrin de calme avec une belle piscine et un accès à la mer
Personnel très serviable et accueillant , disponible pour commander un taxi si besoin

Cons:

Le petit déjeuner peut manquer de variété: omelette au fromage le premier matin et œufs brouillés avec du fromage le 2e ( nous n’avions pas pris la demie pension , juste le petit déjeuner)

2026-04-17 • via Nuitee
K
Karin • couple • de
10
2026-04-16 • via Nuitee
M
Margaret Ann • extended_group • ca
10
Incredible staff. Friendly and very helpful. Loved the location!
Pros:

Loved the location. Went snorkeling from the beach. Rooms were clean and spacious

2026-04-14 • via Nuitee
A
Andrea • couple • ca
9
Pros:

La vue sur la mer est fantastique
La chambre était spacieuse, avec un grand balcon ainsi qu’une grande fenestration
La piscine est bien apprécié

Cons:

Pas de plage
Pour aller se promener un véhicule est indispensable

2026-04-14 • via Nuitee
S
Sorcha • couple • ie
8
2026-04-13 • via Nuitee
V
Victoria • family_with_children • gb
10
Pros:

Beautiful boutique hotel. Lovely setting.

2026-04-05 • via Nuitee
M
Mujo • couple • de
9
2026-04-03 • via Nuitee
S
Sharon • couple • us
10
2026-04-03 • via Nuitee
G
Gaby • couple • uy
10
Lugar espectacular
Pros:

Nos gustó todo, la atención del personal, la limpieza, la cama extragrande (que nos gustaría saber cuánto mide ya que nos olvidamos de hacerlo), las almohadas para elegir la que mejor se adapte a uno, las vistas desde la habitación y desde la terraza común. En especial, la posibilidad de hacer snorkel bajando las escaleras que dan al mar directamente. El desayuno rico y típico, el almuerzo muy bueno y a buen precio. Excelente lugar.

Cons:

Como sugerencia, le agregaría la posibilidad de tener en la habitación una jarra eléctrica, para quienes tomamos té o mate nos complica no contar con agua caliente. El primer día a las 20 horas fui a pedir a recepción una tasa de agua caliente (ya que siempre ando con tés) y el recepcionista me envió a un restaurante que está a dos cuadras a pedirla. Como insistí que no podía ser que no contaran ni siquiera con un microondas para calentar agua y que yo tenía el té y el agua, al final envió a un señor muy amable a que me calentara el agua en una tasa en la cocina. Lo que les agradezco.

2026-04-02 • via Nuitee
M
mary • solo_traveller • us
9
Pros:

lovely room, nice enough breakfast, nice pool area

Cons:

beach access

2026-03-31 • via Nuitee
S
Shunny • solo_traveller • gb
9
Highly recommend!
Pros:

The location, the area around the pool, beach loungers facing the ocean, the access to the beach (rocky) where you can snorkel and there are swings there you can sit on. The room was also nice with a large balcony facing the ocean/sunset. I also had a massage there (they call in a masseuse to come there) and it’s done by the pool area and she was so good. Snorkelling gear can be rented. There are options to eat around there as well and getting a taxi into the north is easy and is 150 MXN

Cons:

The coffee could be improved in flavour and be served hotter. The breakfast could also be improved as sometimes it sits there for a while and the eggs can be a bit greasy and the toast hard. TV is a bit old with only a few channels. Other than that it was amazing

2026-03-31 • via Nuitee
E
ernest • solo_traveller • es
10
2026-03-29 • via Nuitee
A
Angela • solo_traveller • us
9
2026-03-27 • via Nuitee
M
Montserrat • family_with_children • mx
10
2026-03-26 • via Nuitee
K
Karen • family_with_children • us
9
2026-03-20 • via Nuitee
E
Evelyn • family_with_children • us
10
2026-03-18 • via Nuitee
R
Robert • couple • de
8
2026-03-11 • via Nuitee
S
Stephanie • solo_traveller • ca
10
2026-03-09 • via Nuitee
R
Ralph • couple • ca
9
A hidden gem. Highly recommended.
Pros:

Incredibly beautiful property. So much more than we expected. Our room had an amazing view and we lived the various sitting and lounge areas. Having a bar by the pool was a bonus too. Also loved the iguana and cat that visited.

Cons:

Minor detail but our bed was a little hard. Didn’t sleep as well as we could have. But that’s just us, maybe others would feel differently.

2026-03-09 • via Nuitee
M
Mélanie • couple • fr
10
Super séjour
Pros:

Nous avons adoré le style typique mexicain et la plage de l’hôtel parfait pour faire du snorkeling. La gentillesse du personnel.
La vue depuis la chambre, la piscine et chaque coin de l’hôtel.

Cons:

Le petit déjeuner pourrait être plus varié mais il était très bon

2026-03-08 • via Nuitee