Hotel La Joya Isla Mujeres

Hotels
8.6 (487 reviews)
Secc. F Mz 43 L20 Carretera Garrafon Fracc Mar Turquesa , Isla Mujeres , mx

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Charming location
Friendly staff
Great snorkeling
Cons:
Cleanliness issues
Stiff mattresses
Noise from boats

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues and need for renovation.
Service
9.08
Staff were described as friendly and helpful in multiple reviews.
Location
9.12
Location near the ocean and sunsets were positively noted.
Room Quality
8.07
Rooms were generally comfortable but some reports of needing renovations.
Amenities
8.6
Positive remarks on the pool and snorkeling options.
Value for Money
8.56
Standard quality for this hotel tier, though some amenities could improve.
Food and Beverage
8.61
Food quality was described as tasty and well-presented.
Overall Experience
8.68
Many guests expressed a desire to return, highlighting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:46

Property Description

Waterfront Property in Isla Mujeres
This stunning property in Isla Mujeres offers a serene escape in the Mexican Caribbean. Hotel La Joya Isla Mujeres boasts an outdoor pool, barbecue facilities, and rooms with complimentary Wi-Fi.

Comfortable Rooms with Views
Each room at Hotel La Joya Isla Mujeres is equipped with a private bathroom, seating area, and some even offer breathtaking sea views and a private terrace. Guests can also enjoy the convenience of a refrigerator and a complimentary continental breakfast during their stay.

Relaxation and Adventure
Guests can unwind in hammocks, explore the underwater world through snorkeling, or take advantage of the complimentary kayaks. Located near the Garrafon natural reef park, the hotel provides information on diving tours and island excursions.

Ready to experience paradise? Book your stay at Hotel La Joya Isla Mujeres now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 487 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
K
Katja couple be
6
Tegenvallend hotel- maximaal 3 sterren (zeker geen vier)
Pros:

Locatie tot de middag- blijkt na de middag de verzamelplaats te zijn voor partyboten met allemaal luide verschillende muziek

Cons:

Zeer zeer sterk verouderd (badkamer,terras) - golfbuggy aangevraagd en was recent herbevestigd: er was niets gereserveerd en we konden zelf een taxi nemen om een te gaan zoeken ( geen enkele compensatie vanuit het hotel) - ontbijt was zeer zeer minimaal (fruit, voorgebakken toast en voorgebakken omelet)

2026-02-12 via Nuitee
J
Jody couple us
8
Relaxing and Chill Location, great views and good staff!
Pros:

I love the view from the balcony of our room. The hotel is a more in the remote area of the island and yet still walking distance to three or four very nice lunch and dinner places.

Cons:

Wi-Fi was slow, but I think that is pretty standard on the island.

2026-02-12 via Nuitee
L
Lori couple ca
9
Pros:

Quiet, Lovely little boutique hotel close to restaurants

2026-02-12 via Nuitee
G
Ginta couple lv
7
Hotel was excellent 25 yeras ago, needs renovation
Pros:

Location is beautiful for sunset. You need a car to feel good there. Taxi to the city takes 10 min and costs 6€. Property is planned beautiful, every room has private terrace with sunset view.

Cons:

No swimming possibility, only pool. Hotel is old. Bathroom is old.

2026-02-10 via Nuitee
G
gina couple us
8
2026-01-30 via Nuitee
K
kari family_with_children us
9
Sweet spot, quaint architecture, boat traffic noise/music sometimes intrusive.
Pros:

Fabulous and attentive staff, lovely views, quaint setting and architecture.

Cons:

Sometimes noisy boats, loud music, anchored nearby. Also I am concerned about environmental health of coral in this water area, due to boat activity, anchoring.

2026-01-29 via Nuitee
K
kari family_with_children us
9
Sweet spot!
Pros:

Architecture, pool, sitting areas, porch, staff attentiveness/kindness

Cons:

Boats anchoring too near, loud music.

2026-01-29 via Nuitee
N
Nino couple ch
9
Pros:

Ruhige Lage am Meer, Personal sehr nett und hilfsbereit.

Cons:

Das Frühstück war dem Preis nicht gerechtfertigt. Zu wenig Auswahl.
Auch bisschen irritierend das man in der Nacht über einen Umweg, ohne Problem in die Hotelanlage kommt.

2026-01-27 via Nuitee
A
Anna Mathers couple ca
8
2026-01-25 via Nuitee
C
Chandler couple us
9
2026-01-25 via Nuitee
L
lorea couple es
9
2026-01-23 via Nuitee
M
mai family_with_children ca
10
Great view
Pros:

The view was amazing . Reception was super nice. Friendly and rooms were clean.

Cons:

The location is far from the main village entertainment center. Use insect repellent is so important for the whole village.

2026-01-21 via Nuitee
E
Ellen Skansen couple no
10
Pros:

Flott beliggenhet og fint rom, vi hadde king rom med balkong og nydelig utsikt.
Sørsiden av øya er ikke like travel som i nord og det er et veldig hyggelig og stille område.
Tipp topp!

Cons:

Den inkluderte frokosten var kanskje litt tam (egg, toast, frukt og syltetøy)

2026-01-21 via Nuitee
L
Leigh couple au
8
We loved our stay at La Joya and would definitely come back. The location is quiet and really
Pros:

Great quiet location with great view. Plenty of outdoor places to sit, by the pool, bar, overlooking the water or on your deck.

2026-01-19 via Nuitee
T
Ton family_with_children nl
6
Pros:

De ruimte van de kamer en het kluisje.
Elke dag boten die voor anker gaan mer muziek, in het weekend ook 's avonds.

Cons:

Het ontbijt was karig en bij aankomst werd gezegd dat we extra moesten betalen voor een ei of yogurt. Het uitzicht op zee was een uitzicht op een rietendak, en de kamerinrichting is gedateerd / badkamer is verouderd.
(De hor was kapot daarom kon de deur niet open; er zijn heel veel muggen.)

2026-01-19 via Nuitee
B
Brown couple gb
9
2026-01-18 via Nuitee
B
Brown couple gb
9
2026-01-18 via Nuitee
J
Jill couple au
10
Exceptionally quiet, relaxing and beautiful 3 days spent.
Pros:

Oswaldo was a wonderful host and the hotel was beautiful. Very homely, with amazing breakfasts included. Each room has a balcony overlooking the pool and water with spectacular views. It's at the quiet end of the island, with great snorkelling below. loads of restaurants nearby.

2026-01-18 via Nuitee
J
Jeremy family_with_children fr
7
Pros:

Le lieu et la vue depuis la piscine

Cons:

Réservation d'une chambre avec vue Mer et nous avions vu sur les toits et juste un petit bout de mer

2026-01-18 via Nuitee
V
Victor couple de
10
Wunderbare Unterkunft!
Pros:

Eine traumhafte Unterkunft! Wunderbar am Wasser gelegen, mit eigenem Meerzugang. Schöne, saubere, große Zimmer und ein tolles Frühstück, welches man auf seiner Terrasse mit Meerblick zu sich nehmen kann. Es gibt einen Pool und - neben seiner eigenen Terrasse mit Hängematte - mehrere Plätze mit Liegen. Die Mitarbeiter sind mehr als freundlich und aufmerksam. Man kann vor Ort eine Schnorchelausrüstung ausleihen und direkt vor dem Hotel das Riff erkunden. Ich würde hier auf jeden Fall nochmals hinkommen und kann es jedem empfehlen, der sich in Ruhe entspannen möchte.

2026-01-14 via Nuitee