ESM Hotel

Hotels
7.1 (212 reviews)
81 Persiaran Camelia 4 , Tanah Rata , my

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Facilities

Non-smoking rooms
Family rooms
Staff adhere to local safety protocols
Contactless check-in/check-out
Guest room sealed after cleaning
Front desk (limited hours)
Accessible train station shuttle
No accessible train station shuttle

Review Highlights

Pros:
Friendly staff
Spacious room
Good value for money
Cons:
Dirty sheets
Leaking bathroom
No elevator

Categories

Cleanliness
4.98
Water leaking from bathroom ceiling and dirty sheets found in bed.
Service
8.46
Staff was accommodating with late check-out and helpful during the stay.
Location
8.5
Great location in proximity to key attractions.
Room Quality
6.95
Room was large and functional for work but had issues with bathroom.
Amenities
5.98
Lack of elevator and hot water issues affected comfort.
Value for Money
7.94
Reasonable price for the space and functionality provided.
Food and Beverage
6.99
Food options not mentioned; default rating applied.
Overall Experience
6.96
Overall, it was a decent stay despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:01

Property Description

Family Rooms: Perfect for accommodating your entire family comfortably.

Convenient Amenities: All rooms equipped with a desk and kettle for your convenience.

Multilingual Staff: Feel at ease with our 24-hour front desk staff fluent in English, Hindi, Malay, and Tamil.

Book your stay at ESM Hotel in Tanah Rata for a hassle-free getaway!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.1
Based on 212 reviews
Cleanliness: 4.98
Service: 8.46
Location: 8.5
Room Quality: 6.95
Amenities: 5.98
Value for Money: 7.94
Food and Beverage: 6.99
Overall Experience: 6.96
V
val_lorre • couple • it
7
Pros:

Great position in the centre and near the bus station

2026-02-13 • via Nuitee
A
asmi • couple • my
5
2026-02-09 • via Nuitee
N
noor • couple • my
7
2026-01-26 • via Nuitee
F
Firiwoini Gebebrewahid • extended_group • et
5
2026-01-20 • via Nuitee
R
Razitah • solo_traveller • my
5
2026-01-20 • via Nuitee
A
Asmi • couple • my
5
Pros:

comfortable

2026-01-19 • via Nuitee
A
afidahtun • couple • my
7
2026-01-19 • via Nuitee
S
Selvam • couple • my
6
2026-01-19 • via Nuitee
S
Syed • solo_traveller • my
10
2026-01-19 • via Nuitee
M
Mohd • couple • my
9
2026-01-18 • via Nuitee
N
Nurul Izzana • solo_traveller • my
6
2026-01-18 • via Nuitee
N
Nur • couple • my
8
2026-01-13 • via Nuitee
F
fiqaa • extended_group • my
5
2026-01-12 • via Nuitee
S
SITI • couple • my
5
2026-01-07 • via Nuitee
Y
yunus • couple • my
6
2026-01-01 • via Nuitee
N
Nurulain Fatin • couple • my
7
Pros:

Staff baik. Masuk lambat minta keluar lambat sikit pun onz. Bilik luas, murah ada meja kerusi blh buat kerja. Berbaloi bayar RM99

Cons:

Takde lif. Nasib baik tak dapat bilik tinggi lagi. Sesekali eksesaiss tapi tak blh bawa brg byk la. Jenuh nak angkut

2025-12-30 • via Nuitee
W
ween • couple • my
10
2025-12-17 • via Nuitee
S
Shaleyza • couple • my
7
2025-11-29 • via Nuitee
T
Timothy Tiong • solo_traveller • my
10
2025-11-28 • via Nuitee
P
pikachu • family_with_children • gb
3
2025-11-22 • via Nuitee