Borneo Royale Hotel

Hotels
7 (743 reviews)
Eastern Plaza, Jalan Kuhara , Tawau , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable rates
Cons:
Dirty rooms
Old furnishings
Poor maintenance

Categories

Cleanliness
4.25
Numerous mentions of dirty carpets, unclean rooms, and poor maintenance.
Service
8.25
Friendly and helpful staff noted in many reviews.
Location
8.25
Convenient location with close access to shops and attractions.
Room Quality
5.25
Bad room condition and outdated furnishings highlighted in reviews.
Amenities
6.25
Some positive notes but issues with internet and room facilities mentioned.
Value for Money
8.25
Perceived as affordable but the quality does not meet expectations.
Food and Beverage
8.25
Breakfast was noted positively; however, limited options mentioned.
Overall Experience
7.25
Mixed feelings with some positive aspects but many complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:15

Property Description

Borneo Royale Hotel Tawau offers a convenient stay near Eastern Plaza Shopping Centre in Tawau. Enjoy free WiFi, onsite dining options, and easy access to nearby attractions.

Convenient Location: Situated beside Eastern Plaza Shopping Centre, close to 1Arena Commercial Centre, Tawau Monument, and Tawau Seafood Market.
Comfortable Accommodations: Air-conditioned guestrooms with modern amenities like flat-screen TVs, minibars, and tea/coffee-making facilities.
Relaxing Amenities: Take advantage of the fitness centre, sauna room, and various dining options including Cafe@se7en at the 7th floor.

Book now for an enjoyable stay at Borneo Royale Hotel Tawau!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7
Based on 743 reviews
Cleanliness: 4.25
Service: 8.25
Location: 8.25
Room Quality: 5.25
Amenities: 6.25
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 7.25
S
seyed Mousa • family_with_children • my
6
2026-03-27 • via Nuitee
N
NhidayahRich • family_with_children • my
8
Masih ada ruang untuk penambahbaikan
Pros:

Pihak pengurusan hotel, bantu penuhi request.

Cons:

Make sure to change the water boiler. During our stay, it needs to be changed or to be thoroughly cleaned. Syukron

2026-03-25 • via Nuitee
N
Nurul • couple • my
10
2026-03-23 • via Nuitee
Z
Zaidi • extended_group • my
6
Pros:

Hotel dekat dengan bandar.

Cons:

Tidak mendapat resit rasmi dari booking.com dan Borneo Royale hotel. Sehingga ke hari ini tiada resit diberikan, walaupun telah email dan memohon beberapa kali.

2026-03-16 • via Nuitee
L
Lasanang Fyolanda • family_with_children • my
5
Pros:

It's in the middle of the city and easy access to shops and eatery restaurants

Cons:

Room need to be interiorly upgrade. To have more choices on breakfast spread..

2026-02-23 • via Nuitee
K
KHOO • couple • my
7
2026-02-13 • via Nuitee
K
KHOO • couple • my
7
2026-02-13 • via Nuitee
S
shariffuddin fajar • family_with_children • my
5
2026-02-12 • via Nuitee
A
AHMAD ZULHIZAN • family_with_children • my
8
2026-02-11 • via Nuitee
E
Ejria • couple • my
8
2026-02-10 • via Nuitee
M
Masnah • family_with_children • my
10
2026-01-31 • via Nuitee
M
Mrs • extended_group • my
8
Quite okay
Pros:

Easy access to the mall

Cons:

The smell of the carpet. Old furniture

2026-01-28 • via Nuitee
M
Mrs • couple • my
9
Quite okay
Pros:

Easy access to the mall

Cons:

The smell from the carpet. Old furniture

2026-01-28 • via Nuitee
J
jay lones • family_with_children • my
9
2026-01-27 • via Nuitee
D
Datuk Tengku • couple • my
6
Pros:

nothing

Cons:

every thing esp
broken toilet

2026-01-26 • via Nuitee
Y
Yang • couple • my
10
Pros:

ok

2026-01-25 • via Nuitee
S
Salenah • couple • my
7
2026-01-25 • via Nuitee
N
Nahar • family_with_children • my
10
2026-01-21 • via Nuitee
S
Syed • solo_traveller • my
5
2026-01-19 • via Nuitee
S
SITI HANIAH • couple • my
7
Cons:

Carpet at room

2026-01-19 • via Nuitee