Hotel Lua

Hotels
8.2 (872 reviews)
Av. Patriotismo 686 , Mexico City , mx

Free

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable stay
Cons:
Cleanliness issues
Inconsistent service
Poor dining experience

Categories

Cleanliness
7.13
Multiple mentions of dirty bathrooms and linens indicate poor cleanliness.
Service
9.1
Generally positive service experience, though some negative experiences noted.
Location
9.64
Frequently praised for its good location.
Room Quality
8.09
Mixed reviews on room quality; some comfort issues mentioned.
Amenities
7.62
Issues with amenities such as insufficient towels and toiletries.
Value for Money
8.08
Price perception affected by cleanliness issues and room quality.
Food and Beverage
7.13
Mixed feedback on dining experience, with specific complaints about breakfast.
Overall Experience
8.8
Average experience based on positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:25

Property Description

Luxurious Accommodation:
Hotel Lua, situated in Mexico City, offers 4-star accommodation with modern amenities such as air conditioning, flat-screen TV, and free WiFi. Each room is elegantly furnished with comfortable bedding and a private bathroom, ensuring a relaxing stay for guests.

Convenient Facilities:
Guests can enjoy the convenience of a restaurant, bar, and free private parking at Hotel Lua. The 24-hour front desk and room service cater to all needs, while the property's allergy-free environment guarantees a comfortable and safe stay for all visitors.

Prime Location:
Located just a short distance from popular attractions like the National Cinematheque and Frida Kahlo House Museum, Hotel Lua provides easy access to cultural landmarks. With Chapultepec Forest and the National Museum of Anthropology nearby, guests can explore the city with ease.

Book your stay at Hotel Lua now for a luxurious and convenient experience in Mexico City!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 872 reviews
Cleanliness: 7.13
Service: 9.1
Location: 9.64
Room Quality: 8.09
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 7.13
Overall Experience: 8.8
A
Adrian couple mx
5
Cerca Salud digna
Pros:

Cercanía al metro, buena ubicación

Cons:

No hubo servicio de Internet durante mi estadía, la llave del cuarto no funcionaba, se me pedía solicitar me abrieran el cuarto cada vez que lo necesitará en lugar de arreglar la llave.

2026-04-18 via Nuitee
C
Carlos M Perez solo_traveller mx
10
2026-04-17 via Nuitee
R
ricardo solo_traveller mx
8
Pros:

Clean room, nice hostess, free breakfast,wifi

2026-04-17 via Nuitee
E
Eloy Ricardo couple mx
9
2026-04-14 via Nuitee
B
brownieitzel couple mx
6
Pros:

La ubicación y accesibilidad son excelentes. El detalle de conectar tu dispositivo por bluetooth es divino.

Cons:

Desgraciadamente nos tocó una habitación sucia; había manchas en las sábanas y en las paredes del baño, el edredón tenía quemaduras de cigarro y la habitación también olía a cigarro.

Esperábamos otra experiencia por las fotos y los comentarios.

2026-04-09 via Nuitee
L
LILIAN BARBARA couple mx
1
Urgente
Pros:

El confort de las habitaciones

Cons:

La recepción la muchacha que estaba quiso robarnos al pagar la entrada altero el precio hubo que llamar al gerente para que revisara las cámaras de vigilancia y nos devolvieran el dinero de más que nos cobro

2026-04-08 via Nuitee
S
Sergio Itscoatl couple mx
10
Excelente hotel
Pros:

Muy bien cuidado y si saben su negocio

2026-04-02 via Nuitee
M
Montes solo_traveller mx
9
2026-03-31 via Nuitee
J
Juan Gabriel couple mx
7
Pros:

La iluminación de la habitación

Cons:

Que no había papel de baño.

2026-03-30 via Nuitee
S
SERGIO family_with_children mx
10
2026-03-28 via Nuitee
V
Violeta couple es
2
2026-03-26 via Nuitee
M
Maxx couple mx
5
Pros:

Nada te dicen q es nueva administración pero no sé ve el cambio

Cons:

Mi habitación tenía un aroma raro quedaron de checarlo y nunca revisaron ,tuve muchos problemas para abrir mi habitación no servía la llave me tenía q esperar a q alguien subiera abrir y en la noche mucho ruido de música y nunca supieron de donde era

2026-03-26 via Nuitee
A
Alicia couple mx
8
2026-03-26 via Nuitee
D
Diana Laura couple mx
7
2026-03-25 via Nuitee
J
jorge armando couple mx
9
2026-03-24 via Nuitee
J
Juan Luis couple mx
9
Pros:

El bufette desayuno

Cons:

Creo que ya es hora de cambiar los colchones !

2026-03-24 via Nuitee
R
Roberto Damián solo_traveller mx
8
Todo bien, nada extraordinario
Pros:

Un poco más de variedad

Cons:

la TV poca variedad

2026-03-23 via Nuitee
R
ricardo family_with_children mx
9
buna experiencia solo no pidas refrescos
Pros:

la tencion es muy buena y son amables

Cons:

el precio del refresco, una lata popr 75 pesos

2026-03-20 via Nuitee
K
KAREM BERENICE solo_traveller mx
9
Comodidad
Pros:

La ubicación y los horarios, la flexibilidad. El trato amable. Es un buen lugar para hospedarse, cuenta con muy buenos recursos y tiene restaurante integrado.

2026-03-19 via Nuitee
J
Jamín Solís couple mx
8
Pros:

Buena ubicación

Cons:

Un poco de ruido en la habitación

2026-03-17 via Nuitee