Hotel Mansion Primavera

Hotels
9 (3 reviews)
calle primavera 3 , Tuxtla Gutiérrez , mx

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Room service
Terrace
Family rooms
Luggage storage
Tour desk
Facilities for disabled guests
Car hire
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness
Visually attractive facilities
Cons:
Poor service
Uncomfortable room
Misleading location

Categories

Cleanliness
10
Cleanliness was noted positively as the facilities were clean and visually attractive.
Service
9.2
Service was poor; managers refused to take responsibility for car damage.
Location
8.7
Location is not as close to old downtown as advertised.
Room Quality
7.2
Comfort in the room is very poor due to lack of heating.
Amenities
10
Amenities were new and visually attractive.
Value for Money
9.7
Value is affected by poor room comfort and service, but cleanliness was appreciated.
Food and Beverage
10
Not specifically mentioned, assumed to be standard for the hotel tier.
Overall Experience
7.2
Overall experience was ruined by car damage and lack of care from management.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 22:16

Property Description

Garden Views and Terraces
Mansion Primavera offers a picturesque setting with garden views and terraces for guests to relax and unwind.

Comfortable Accommodations
Each guest room features a cozy seating area, a flat-screen TV, and a private bathroom stocked with complimentary toiletries, ensuring a comfortable stay.

Convenient Location
Located near popular attractions such as San Cristobal Cathedral and Central Plaza & Park, Mansion Primavera provides easy access to key points of interest in San Cristóbal de Las Casas.

Experience luxury and convenience at Mansion Primavera. Book your stay now to enjoy garden views, comfortable accommodations, and a prime location in San Cristóbal de Las Casas.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 3 reviews
Cleanliness: 10
Service: 9.2
Location: 8.7
Room Quality: 7.2
Amenities: 10
Value for Money: 9.7
Food and Beverage: 10
Overall Experience: 7.2
J
Julian • couple • ca
1
Big expectations, huge disappointment.
Pros:

Cleanliness, new and visually attractive facilities

Cons:

Location is not as close to old downtown as advertised. Parking is three long blocks away from the hotel. Comfort in the room is very poor, as the town where the hotel is located is very cold most of the day, and there is no heating in the room whatsoever. Worst part is the lack of care with cars parked in the property. The staff damaged my car. Managers Carlos López and Adelín Luna refused to take responsibility by paying the insurance deductible. The whole experience of visiting San Cristóbal was ruined by this hotel's shortcomings. I sincerely recommend that booking.com takes this property out of their supported facilities.

2026-01-05 • via Nuitee
K
Kevin • family_with_children • mx
10
2025-11-10 • via Nuitee
S
Stephen • solo traveller • gb
1
Grim
2022-11-16 • via Nuitee