Hotel Portal & Suites

Hotels
7.8 (16 reviews)
Plaza Hidalgo 16 , Ciudad Hidalgo , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Fax/photocopying
Tour desk
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Excellent location
Attentive staff
Cons:
Heating issues
Size of the bathroom facilities

Categories

Cleanliness
7.38
There were issues noted about water heating and a tighter room environment.
Service
8.35
The attention of the staff and reception was very attentive.
Location
8.39
Excellent location but could be more visible.
Room Quality
7.34
The size of the room and the bed could be improved.
Amenities
8.37
The facilities were very nice with extraordinary views.
Value for Money
7.33
The value was seen as acceptable considering the location and amenities.
Food and Beverage
7.38
Limited staff in the restaurant led to longer waiting times.
Overall Experience
7.85
A generally good experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:52

Property Description

Luxurious Accommodation
Hotel Portal & Suites in Ciudad Hidalgo offers a luxurious stay with modern amenities. Each room is equipped with a wardrobe, flat-screen TV, and a private bathroom, ensuring a comfortable experience for every guest.

Convenient Facilities
Guests can enjoy the convenience of free WiFi, free private parking, and a helpful 24-hour front desk staff. The terrace provides a relaxing spot to unwind after a day of exploring the city.

Accessible Location
Located near General Francisco J. Mujica International Airport, the hotel is easily reachable for travelers. Explore the city and return to the comfort of Hotel Portal & Suites for a memorable stay.

Book your stay now at Hotel Portal & Suites for a truly exceptional experience in Ciudad Hidalgo.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7.8
Based on 16 reviews
Cleanliness: 7.38
Service: 8.35
Location: 8.39
Room Quality: 7.34
Amenities: 8.37
Value for Money: 7.33
Food and Beverage: 7.38
Overall Experience: 7.85
J
Jose Alonso Gonzalez • family_with_children • mx
8
2026-03-12 • via Nuitee
G
Guadalupe • solo_traveller • mx
10
2026-03-11 • via Nuitee
L
Luis Fernando • family_with_children • mx
10
2026-01-31 • via Nuitee
I
Isabelle • family_with_children • mx
1
Comment dire.....
Pros:

L'emplacement
Le personnel
Le coupon pour petit déjeuner

Cons:

Coupure d'eau
Problème de chasse d'eau
MOISISSURES dans le plafond
Aucun rapport avec les photos de l'annonce
WIFI pas constant

2026-01-28 • via Nuitee
M
Morales López • family_with_children • mx
1
Pros:

Es céntrico

Cons:

No es como lo tienen publicado, no hay agua caliente, en veces no hay agua mucho ruido

2026-01-26 • via Nuitee
L
Lopez Camargo • family_with_children • mx
8
Pros:

La atención al personal , y el restaurante

2026-01-22 • via Nuitee
F
Felipe • couple • mx
10
2026-01-20 • via Nuitee
J
Jatziri • couple • mx
7
Pros:

Buena ubicación, estacionamiento privado.

Cons:

Está saliendo agua de alguna parte del baño, hacía falta un espejo más grande también

2026-01-19 • via Nuitee
C
cortes • family_with_children • mx
9
2026-01-18 • via Nuitee
A
Almaguer • family_with_children • mx
9
2026-01-11 • via Nuitee
A
Almaguer • family_with_children • mx
10
2026-01-11 • via Nuitee
C
Cin • family_with_children • mx
9
Pros:

Excelente ubicación

Cons:

Tarda un poco en salir el agua caliente ♨️ por lo demás excelente

2026-01-03 • via Nuitee
L
Luis • extended_group • mx
9
Bien a excepción del lavabo
Cons:

No funciona el lavabo y el tamaño de la ducha

2025-12-29 • via Nuitee
M
Melissa • extended_group • mx
8
Pros:

La atención del personal, la recepcionista muy atenta, la ubicación del hotel muy bien aunque me gustaría que tuviera más visibilidad o un letrero para ubicarlo más facilmente

Cons:

Había poco personal en el restaurant, para ingresar a las instalaciones, estaba demasiado oculto, nuestra habitación estaba demasiado encerrada, en la habitación de mis compañeras de viaje, aunque era más amplia, tuvieron un inconveniente porque quisieron abrirles la habitación, además que no había agua caliente

2025-11-28 • via Nuitee
J
Jose Guadalupe • extended_group • mx
8
2025-11-10 • via Nuitee
S
sandoval • couple • mx
10
Pros:

La ubicación, atención y limpieza

Cons:

Se escucha algo de ruido

2025-10-27 • via Nuitee
A
Antonio • family_with_children • us
6
2025-10-24 • via Nuitee
H
Hernández García • couple • mx
10
Pros:

Las intalaciones en general estaban muy bonitas, decoraciones muy llamativas, la vista extraordinaria, solo fue de paso pero es un lugar que sin duda voy a regresar

Cons:

El tamaño del cuarto y el tamaño de la cama, estoy acostumbrado a camas king size

2025-10-22 • via Nuitee