Pillows Hotel Cebu

Hotels
8.1 (518 reviews)
Governor M. Roa Street, Barangay Capitol Site , Cebu City , ph

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and convenient
Polite and kind staff
Cons:
Old facilities
Limited breakfast options

Categories

Cleanliness
7.65
Some reviews noted cleanliness positively, but there were mentions of older amenities and poor maintenance.
Service
8.65
Staff received positive feedback for being kind and supportive.
Location
8.65
The location was generally praised for being convenient and close to various amenities.
Room Quality
7.65
Room quality is mixed; some positive remarks are overshadowed by reports of aging facilities.
Amenities
8.65
Amenities were adequate, although some were noted to be dated.
Value for Money
8.15
The value is considered good based on overall ratings and experience.
Food and Beverage
7.15
Breakfast options were criticized for being limited and poor.
Overall Experience
8.25
Overall experience was satisfactory overall but with specific areas noted for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Luxurious Accommodations
Indulge in comfort and style at Pillows Hotel Cebu, where every room is air-conditioned and features modern amenities like a flat-screen TV and a safety deposit box. Some rooms even offer stunning city views from a private balcony.

Gourmet Dining Experience
Savor delectable international cuisine at our on-site restaurant, where every dish is crafted to perfection. Start your day with a delicious a la carte or Asian breakfast to energize your adventures in Cebu City.

Convenient Location
Located near Fuente Osmena Circle and Ayala Center, our hotel provides easy access to must-see attractions like Colon Street and Magellan's Cross. Let our friendly staff, fluent in English and Filipino, guide you to the best experiences in the area.

Experience luxury and convenience at Pillows Hotel Cebu. Book now for an unforgettable stay!

Important information:

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 518 reviews
Cleanliness: 7.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.15
Overall Experience: 8.25
H
Herbert • couple • ph
8
2026-05-08 • via Nuitee
H
Hasan • solo_traveller • tr
8
2026-05-07 • via Nuitee
I
Ivy • extended_group • ph
8
2026-05-06 • via Nuitee
B
Boc • extended_group • ph
9
2026-05-04 • via Nuitee
B
Britt • couple • nl
9
Fantastisch hotel!
Pros:

Een overnachting kost hier met ontbijt bijna niks, maar het is echt 1 van de fijnste plekken waar we geslapen hebben tijdens onze reis in Azië! Een mega ruime kamer en een FANTASTISCH bed! Het ontbijt is ook hartstikke lekker. Echt een mega aanrader!

2026-05-03 • via Nuitee
J
jamie • solo_traveller • gb
7
Cheap hotel, does what it says on the tin
Pros:

Big room, good shower, bed comfortable enough, very friendly staff.

Cons:

Very basic, in a run down street, leaks in the building, work being carried out so there was constant banging all day, no fridge in the room, didn’t have the breakfast because you had to order everything the day before which I thought was weird so didn’t bother.

2026-05-02 • via Nuitee
M
Mary Ann Rachelle • couple • ph
10
We had a great sta in your hotel. Good food, clean room and great staff
Pros:

Accessible, clean and good breakfast. Staff are accommodating as well.

Cons:

None

2026-04-30 • via Nuitee
J
John Carlo • couple • ph
9
2026-04-29 • via Nuitee
J
James • solo_traveller • gb
7
2026-04-28 • via Nuitee
M
Ma Gina • extended_group • us
5
2026-04-22 • via Nuitee
J
Joyce Bienna • couple • ph
8
2026-04-20 • via Nuitee
A
Aleme Joy • extended_group • th
9
Pros:

Very convenient location. Just a few minutes ride to SM Seaside and other landmarks. The family room is big and spacious. The beds are big and comfy. Soft pillows and bed. The bathroom is big as well. The staff are very friendly and accommodating. The free breakfast, although limited, is also good. :)

Cons:

The only downside during my stay was the wifi. The connection in my room waa slow and it keeps on disconnecting. The smart TV also was of almost no use because it doesn’t connect automatically to the wifi and the wifi connection was not so strong.

2026-04-20 • via Nuitee
S
Stephanus • solo_traveller • au
10
Pros:

Great service and good price.

Cons:

We stay here many times because it is good value for money and the staff have a high standard.

2026-04-18 • via Nuitee
F
Francine • solo_traveller • fr
9
2026-04-10 • via Nuitee
R
Rosalba • couple • it
7
2026-04-08 • via Nuitee
T
Tanja • couple • nl
8
Prima budget verblijf in Cebu city
Pros:

Ruime kamer, goed bed en vriendelijk personeel

Cons:

Wel hier en daar wat kakkerlakken gespot

2026-04-08 • via Nuitee
I
Isabelle • family_with_children • fr
9
Bon hôtel
Pros:

Chambre spacieuse et confortable, une fontaine à eau (chaude et froide) sur le palier.
Personnel adorable.
Bon petit déjeuner, un peu léger peut-être pour les gros appétits.
Espace de restauration dans l’hôtel, carte réduite mais c’est bon.
Bon emplacement

2026-04-07 • via Nuitee
T
Terry Jane • family_with_children • us
8
Pros:

Friendly staff. The elevator was broken when we checked in. They were not able to repair it immediately so the ladies in the front had to carry our luggage up to the 5th floor.

Cons:

AC does not seem to work well. It is still hot in the room despite setting the AC to 16c. Also, rooms are dark, not enough lighting.

2026-04-06 • via Nuitee
J
JEREMY • solo_traveller • gb
9
Only 1 night but would highly recommend if the location was appropiate.
Pros:

Everything

2026-04-05 • via Nuitee
J
Jerry • family_with_children • se
8
2026-04-04 • via Nuitee