Pillows Hotel Cebu

Hotels
8.1 (506 reviews)
Governor M. Roa Street, Barangay Capitol Site , Cebu City , ph

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and convenient
Polite and kind staff
Cons:
Old facilities
Limited breakfast options

Categories

Cleanliness
7.65
Some reviews noted cleanliness positively, but there were mentions of older amenities and poor maintenance.
Service
8.65
Staff received positive feedback for being kind and supportive.
Location
8.65
The location was generally praised for being convenient and close to various amenities.
Room Quality
7.65
Room quality is mixed; some positive remarks are overshadowed by reports of aging facilities.
Amenities
8.65
Amenities were adequate, although some were noted to be dated.
Value for Money
8.15
The value is considered good based on overall ratings and experience.
Food and Beverage
7.15
Breakfast options were criticized for being limited and poor.
Overall Experience
8.25
Overall experience was satisfactory overall but with specific areas noted for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Luxurious Accommodations
Indulge in comfort and style at Pillows Hotel Cebu, where every room is air-conditioned and features modern amenities like a flat-screen TV and a safety deposit box. Some rooms even offer stunning city views from a private balcony.

Gourmet Dining Experience
Savor delectable international cuisine at our on-site restaurant, where every dish is crafted to perfection. Start your day with a delicious a la carte or Asian breakfast to energize your adventures in Cebu City.

Convenient Location
Located near Fuente Osmena Circle and Ayala Center, our hotel provides easy access to must-see attractions like Colon Street and Magellan's Cross. Let our friendly staff, fluent in English and Filipino, guide you to the best experiences in the area.

Experience luxury and convenience at Pillows Hotel Cebu. Book now for an unforgettable stay!

Important information:

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 506 reviews
Cleanliness: 7.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.15
Overall Experience: 8.25
F
Francine • solo_traveller • fr
9
2026-04-10 • via Nuitee
T
Tanja • couple • nl
8
Prima budget verblijf in Cebu city
Pros:

Ruime kamer, goed bed en vriendelijk personeel

Cons:

Wel hier en daar wat kakkerlakken gespot

2026-04-08 • via Nuitee
R
Rosalba • couple • it
7
2026-04-08 • via Nuitee
I
Isabelle • family_with_children • fr
9
Bon hôtel
Pros:

Chambre spacieuse et confortable, une fontaine à eau (chaude et froide) sur le palier.
Personnel adorable.
Bon petit déjeuner, un peu léger peut-être pour les gros appétits.
Espace de restauration dans l’hôtel, carte réduite mais c’est bon.
Bon emplacement

2026-04-07 • via Nuitee
T
Terry Jane • family_with_children • us
8
Pros:

Friendly staff. The elevator was broken when we checked in. They were not able to repair it immediately so the ladies in the front had to carry our luggage up to the 5th floor.

Cons:

AC does not seem to work well. It is still hot in the room despite setting the AC to 16c. Also, rooms are dark, not enough lighting.

2026-04-06 • via Nuitee
J
JEREMY • solo_traveller • gb
9
Only 1 night but would highly recommend if the location was appropiate.
Pros:

Everything

2026-04-05 • via Nuitee
E
Enzo • solo_traveller • fr
8
2026-04-04 • via Nuitee
J
Jerry • family_with_children • se
8
2026-04-04 • via Nuitee
S
Sebastien • solo_traveller • fr
10
Très bien quand même
Pros:

Tout le monde est exceptionnel

Cons:

La douche était un peu froide

2026-03-31 • via Nuitee
G
Garry23 • family_with_children • nz
9
Pros:

Номер большой,все есть в наличии.
Кроме холодильника.
Кулер с водой. На каждом этаже.
Серви понравился.

2026-03-29 • via Nuitee
E
Enzo • extended_group • fr
8
2026-03-28 • via Nuitee
T
tess • couple • gb
9
Pros:

Nice breakfast, room nice too. Friendly staff and easy check in.

Cons:

Not the best of areas but once inside the hotel it’s good.

2026-03-25 • via Nuitee
W
Wilson • couple • gb
3
2026-03-24 • via Nuitee
A
Anja Porstmann • couple • de
7
Pros:

Großes Zimmer, sehr großes Bett

Cons:

dunkle Seitengasse, harte Matratze, Frühstück schlecht und völlig lieblos, 1 Scheibe Toast und ein dünnes halbes Omlett , für 1 Nacht okay, mehr aber nicht

2026-03-23 • via Nuitee
P
Peter • solo_traveller • sk
10
Great stay, as always.
Pros:

Great breakfast, same goes for location.

Cons:

All was good, no complaints.

2026-03-20 • via Nuitee
K
Khris Carmelle • couple • ph
10
Comfortable
Pros:

Cozy

Cons:

None

2026-03-19 • via Nuitee
C
Carina • extended_group • de
9
Toller Blick vom Balkon auf die Berge
Pros:

Sehr gutes Frühstück, großes helles tolles Zimmer. Das sehr freundliche Personal hat uns den Fahrer nach Moalboal gebucht.
Die Sehenswürdigkeiten, wie Kreuz und Fort sind zu Fuß erreichbar.

Cons:

Nachts eine komische Gegend, haben uns unsicher gefühlt. Tags war es ok.

2026-03-19 • via Nuitee
M
Mr • couple • gb
9
Pros:

All of it

Cons:

Nothing

2026-03-18 • via Nuitee
B
Benner • solo_traveller • de
9
Sehr gut fuer den Preis
Pros:

Gute Lage und Fruestueck inbegriffen

Cons:

Zu langsames Wifi

2026-03-18 • via Nuitee
C
Christine • family_with_children • fr
8
Pros:

Rapport qualité/prix correct. Une nuit avant départ vacances

2026-03-15 • via Nuitee