Pillows Hotel Cebu

Hotels
8.1 (450 reviews)
Governor M. Roa Street, Barangay Capitol Site , Cebu City , ph

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and convenient
Polite and kind staff
Cons:
Old facilities
Limited breakfast options

Categories

Cleanliness
7.65
Some reviews noted cleanliness positively, but there were mentions of older amenities and poor maintenance.
Service
8.65
Staff received positive feedback for being kind and supportive.
Location
8.65
The location was generally praised for being convenient and close to various amenities.
Room Quality
7.65
Room quality is mixed; some positive remarks are overshadowed by reports of aging facilities.
Amenities
8.65
Amenities were adequate, although some were noted to be dated.
Value for Money
8.15
The value is considered good based on overall ratings and experience.
Food and Beverage
7.15
Breakfast options were criticized for being limited and poor.
Overall Experience
8.25
Overall experience was satisfactory overall but with specific areas noted for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Luxurious Accommodations
Indulge in comfort and style at Pillows Hotel Cebu, where every room is air-conditioned and features modern amenities like a flat-screen TV and a safety deposit box. Some rooms even offer stunning city views from a private balcony.

Gourmet Dining Experience
Savor delectable international cuisine at our on-site restaurant, where every dish is crafted to perfection. Start your day with a delicious a la carte or Asian breakfast to energize your adventures in Cebu City.

Convenient Location
Located near Fuente Osmena Circle and Ayala Center, our hotel provides easy access to must-see attractions like Colon Street and Magellan's Cross. Let our friendly staff, fluent in English and Filipino, guide you to the best experiences in the area.

Experience luxury and convenience at Pillows Hotel Cebu. Book now for an unforgettable stay!

Important information:

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 450 reviews
Cleanliness: 7.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.15
Overall Experience: 8.25
P
Peter • solo_traveller • sk
10
Great stay, as always.
Pros:

Great breakfast, same goes for location.

Cons:

All was good, no complaints.

2026-03-20 • via Nuitee
C
Carina • extended_group • de
9
Toller Blick vom Balkon auf die Berge
Pros:

Sehr gutes Frühstück, großes helles tolles Zimmer. Das sehr freundliche Personal hat uns den Fahrer nach Moalboal gebucht.
Die Sehenswürdigkeiten, wie Kreuz und Fort sind zu Fuß erreichbar.

Cons:

Nachts eine komische Gegend, haben uns unsicher gefühlt. Tags war es ok.

2026-03-19 • via Nuitee
K
Khris Carmelle • couple • ph
10
Comfortable
Pros:

Cozy

Cons:

None

2026-03-19 • via Nuitee
M
Mr • couple • gb
9
Pros:

All of it

Cons:

Nothing

2026-03-18 • via Nuitee
B
Benner • solo_traveller • de
9
Sehr gut fuer den Preis
Pros:

Gute Lage und Fruestueck inbegriffen

Cons:

Zu langsames Wifi

2026-03-18 • via Nuitee
C
Christine • family_with_children • fr
8
Pros:

Rapport qualité/prix correct. Une nuit avant départ vacances

2026-03-15 • via Nuitee
M
Mengju • solo_traveller • tw
8
Pros:

位置、房內按摩

Cons:

沒有冰箱，但可以請廚房保管

2026-03-14 • via Nuitee
B
Bryan • extended_group • nl
8
Pros:

Fijne en ruime kamer, lekker eten in het restaurant zowel lunch als diner

Cons:

Wel erg ver lopen van het centrum maar met Grab wel te doen.

2026-03-13 • via Nuitee
M
MICHEL • couple • fr
9
Super
Pros:

RAS

2026-03-13 • via Nuitee
G
George Bradley • family_with_children • us
7
Ok for a quick stay
Pros:

It was okay once we got the room cooled off, if the motel key is not in the slot inside the room the air condition does not work, it was extremely hot and took a bit to cool off but after that everything was okay. Breakfast was decent. Staff were amazing justin have very many things to do.

Cons:

Mostly the air conditioner arriving in the room after a 22-hour flight, most definitely hot, location was a bit off

2026-03-13 • via Nuitee
S
Sean • couple • us
8
Nice would stay there again
Pros:

Friendly staff clean

Cons:

Hard to find location not good signage

2026-03-13 • via Nuitee
J
Jon • solo_traveller • au
8
2026-03-10 • via Nuitee
M
Maupoint • family_with_children • fr
9
Pros:

Très bon emplacement hôtel Très propre. Le personnel au petit soins

Cons:

Rien

2026-03-08 • via Nuitee
E
ETIENNE • couple • fr
8
Pros:

Bon rapport qualité prix

2026-03-08 • via Nuitee
D
didier cerutti • family_with_children • fr
8
2026-03-07 • via Nuitee
K
Karin • solo_traveller • se
7
2026-03-07 • via Nuitee
S
Scot • couple • us
10
Pros:

Staff very friendly and helpful. Foods are great.

2026-03-06 • via Nuitee
C
Clemens • family_with_children • de
9
Tolles Hotel in einer uninteressanten Stadt
Pros:

Das Hotel ist überschaubar klein, relativ. ruhig in einer Seitenstraße gelegen, aber trotzdem nahe dem Zentrum.
Das Personal ist super freundlich und hilfsbereit. Die Zimmer sind sauber, rel. groß und mit allem notwendigem ausgestattet. Das Zimmer wird täglich sauber gemacht
Frühstück gibt es von 6 Uhr morgens bis 9 Uhr abends (super) und ist für philippinische Verhältnisse weit über dem Durchschnitt.
Fazit: absolut empfehlenswert

Cons:

Bezogen auf das Hotel nichts.
Allerdings ist die Stadt selbst nicht besonders interessant. Mehr als 1 bis 2 Nächte sollte man dort nicht verbringen.

2026-03-05 • via Nuitee
G
Giampaolo • family_with_children • it
7
Pros:

La cortesia della reception è del personale in generale.

Cons:

All'arrivo mi hanno dato una camera che andava sulla strada ed era molto rumorosa inoltre uno dei condizionatori gocciolava rumorosamente, però mi hanno cambiato subito la camera, me ne hanno data una che si affacciava sul cortile interno. Dal cortile interno arrivavano i rumori del bar che la mattina serviva la colazione alle 7 a ritmo di musica. Il cibo della colazione consiste in uova strapazzate e carni fritte non c'è nulla di frutta o di vegetale.

2026-03-04 • via Nuitee
R
Rachel • extended_group • gb
9
Great value for money for a central stay in Cebu City.
Pros:

Central location. Spacious room. Gym.

Cons:

Air Conditioning was slow to work in the room.

2026-03-02 • via Nuitee