Istana Monaco Hotel

Hotels
7.2 (293 reviews)
TB 228-229, Jalan Bunga, Fajar Complex , Tawau , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Car hire
Fire extinguishers
Television in common areas
See all facilities

Review Highlights

Pros:
Comfortable rooms
Nice staff
Good location
Cons:
Poor cleanliness
Parking issues
Misleading location on maps

Categories

Cleanliness
5.66
Multiple mentions of poor cleanliness in bathroom and general dust; needs improvement.
Service
8.13
Staff were described as nice, although some service issues were noted regarding amenities.
Location
7.67
Conveniently located in the city, but discrepancies in location on booking.com led to dissatisfaction.
Room Quality
7.12
Rooms were generally described as comfortable, with some maintenance needed (e.g. old mattress).
Amenities
6.65
Limited amenities like TV channels and issues with parking; some items missing.
Value for Money
7.61
Value perceived as decent for the price, with some complaints regarding specifics.
Food and Beverage
7.16
Not specifically mentioned, assumed average for this tier.
Overall Experience
7.63
General comfort acknowledged, though several aspects require attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:35

Property Description

Stunning Sea Views
Experience luxury with rooms offering breathtaking sea views, providing a serene and picturesque backdrop for your stay.

Convenient Amenities
Enjoy free WiFi, room service, and a 24-hour front desk, ensuring all your needs are met for a comfortable and hassle-free stay.

Close Proximity to Airport
Located just 45 km from Tawau Airport, our hotel offers convenience and easy access for travelers.

Ready to experience unparalleled comfort and convenience at Istana Monaco Hotel? Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 293 reviews
Cleanliness: 5.66
Service: 8.13
Location: 7.67
Room Quality: 7.12
Amenities: 6.65
Value for Money: 7.61
Food and Beverage: 7.16
Overall Experience: 7.63
M
Mohd Aksa • family_with_children • my
6
Pros:

Hotel ni okay je sebenarnya. Tapi yg membuatkan dia tak okay kerana, bau rokok (maybe penghuni2 sebelum ni merokok di dalam bilik/toilet).

Lokasi pun okay, cuma yang membuatkan dia tak okay adalah parkingnya. Terpaksa parking jauh, sebab sekitar hotel parking penuh walau kita balik lewat jam 1 pagi.

Staff hotel okay, dr receptionist hingga housekeeping.

Cons:

✅Bau asap rokok kuat.
✅Parking jauh.
✅Susah nak guna iron. Always iron unavailble.
✅Toilet tak bersih.

2026-04-26 • via Nuitee
N
Noor Faizah • family_with_children • my
6
Nice affordable stay
Pros:

Location is near to restaurants, laundry bar, tealive, seven eleven.

Cons:

Difficult to get parking.

2026-04-24 • via Nuitee
S
SITI ASMAH • solo_traveller • my
7
Pros:

Lokasi sangat strategic, banyak kedai makan bhampiran,bilik ok selesa, staff semua baik, sesuai untuk famly YG ramai

Cons:

Bilik berhabuk, X sesuai untuk YG Ada baby, channel TV tiada YG menarik. Kanak2 pun Rasa bosan duduk Dalam bilik. Bilik tidak ceria.

2026-04-22 • via Nuitee
M
Mohd Eizlan Syah • couple • my
3
2026-04-20 • via Nuitee
R
Rabania • solo_traveller • my
8
2026-04-15 • via Nuitee
H
Hildawatti • family_with_children • my
8
2026-04-02 • via Nuitee
A
Ariff • family_with_children • my
7
2026-03-26 • via Nuitee
N
Norasikin • family_with_children • my
5
Sesuai kalau nk tidur shj, jgn expect lebih2… thats it !
Pros:

City centre

Cons:

Dirty, all facilities outdated ! No kettle provide in the room … just like a daily motel … doesnt describe the name ‘ istana ‘

2026-03-24 • via Nuitee
R
Roger • solo_traveller • my
10
2026-03-23 • via Nuitee
J
Julian • family_with_children • my
9
2026-02-13 • via Nuitee
M
Mohamad Nur Fitri • family_with_children • my
10
2026-01-26 • via Nuitee
H
HALIM • solo_traveller • my
9
Pros:

Location very strategic

2026-01-21 • via Nuitee
J
Jennifer • family_with_children • my
6
2026-01-21 • via Nuitee
M
Masnah • family_with_children • my
10
2026-01-19 • via Nuitee
N
Nur Fatdila • family_with_children • my
9
2026-01-19 • via Nuitee
N
Nor Hisham • extended_group • my
5
2026-01-19 • via Nuitee
S
Siti • extended_group • my
8
2026-01-19 • via Nuitee
H
HERNAWATI • family_with_children • my
1
Sangat kurang memuaskan
Pros:

Tiada

Cons:

Lantai berpasir, byk habuk, sarung bantal dan selimut berbau tidak menyenangkan seolah2 tidak pernah d bersihkan.

2026-01-19 • via Nuitee
S
SURYANAH BINTI JABIN • family_with_children • my
4
2026-01-19 • via Nuitee
Q
Qasyad • family_with_children • my
7
2026-01-12 • via Nuitee