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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Terrace
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Family rooms
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Fire extinguishers
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Key access
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24-hour security
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Private beach nearby
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Housekeeping on request
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Private picnics
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Japanese garden
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Covered parking
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Beach club nearby (surcharge)
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Beach toys
Review Highlights
Categories
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Property Description
Serenity by the Lagoon
Tranquil Garden Oasis: Nestled in Bacalar, El Roble Nature Hotel & Lagoon offers a serene escape with a lush garden and a relaxing terrace for guests to unwind.
Comfort and Convenience: Each room at our hotel boasts a charming patio with garden views, ensuring a peaceful stay. Enjoy modern amenities like air conditioning, a safety deposit box, and private bathrooms with complimentary toiletries.
Personalized Service: Our 24-hour front desk, dedicated concierge team, and tour organizing services cater to all your needs, making your stay seamless and memorable.
Experience the beauty of Bacalar at El Roble Nature Hotel & Lagoon. Book now for an unforgettable getaway by the lagoon.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
No internet access available.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible at a location nearby (reservation is not needed).
Location
Guest Reviews
Le personnel au top. Les services et les kayaks à disposition....Le ponton privé, et on a toute la lagune pour soi.....
The room provided us a place to cool off and store our groceries. The shower was excellent. The dock into the lagoon was sweet but apparently this end of the lagoon is very populated, which make affect drainage into nature.
Our road was not impassable, but with rain….it presented a small challenge.
Gentilezza dello staff, vicinanza al centro e camera spaziosa e curata!
Nulla
Reservamos el alojamiento por su muelle privado con acceso a dos kayaks que puedes usar. Fue una experiencia muy bonita estar en esa zona del hotel, no obstante, no es suficiente para ver las distintas tonalidades del agua, ir hasta los cenotes etc, ya que la laguna es muy grande.
Tiene agua para tu uso e infusiones.
La habitación era muy bonita con buen mobiliario, pero no había ningún lugar - armario, cómoda- donde apoyar y dejar tus cosas. Tampoco había mosquitera. Por la noche entra muchísima luz desde una ventana sin cortina del patio que tiene unas lucecitas.
También echamos en falta más información del personal.
El sitio está alejado lo cual puede estar bien si es lo que buscas. Hace falta coche para ir al pueblo.
La ubicación, está fuera de la ciudad y la laguna está increíble. Estábamos solos en la zona y eso lo hacía perfecto. El agua limpia, sin ruidos, pura naturaleza. El servicio de 10, muy amables, muy familiar, se siente seguro
Las camas podrían estar algo mejor, pero es lo de menos, normalmente te pasas todo el día de excursión o visitando la zona, llegas cansado y listo.
Great shower with hot water, balcony with hammock with views (through trees) of the lake, A/C, just a really great room with a big, comfortable bed. The shaded dock with lounge chairs was perfect and we basically had the place to ourselves. The water was a little choppy, so we used the lifejackets that come with the kayaks to make it easier. Very quiet atmosphere, perfect for getting away. There is a dog who pretends to limp sometimes for attention. The cats are cute too. None of the animals get in your way. Also the kitchen for guest use and the tea/coffee in the morning was a bonus, as is the external bathroom that we were able to use to change after we checked out and went for a swim. I only spoke Spanish with the staff. The grounds are beautiful.
One of the kayak paddles could use a little repair, but this was a very little thing in a fantastic stay.
Nice accommodation and direct access to the lagoon with free canoë, free coffee in the morning
Some work to be done in the room, bathroom door did not close, Window without a proper curtain,
Beautiful, quiet, and clean place!
Yhere is sewage smell from the shower at night. They need to change/adjust the water trap in the drain.
The room was lovely and close to the water
Location to town
Great area for swimming and relaxing on the dock. Great, friendly staff. Very happy with my stay there and will stay again. The have 2 kayaks to use.
My girlfriend loved the friendly cats too
The only thing i didn't like was that we couldn't stay longer.
The staff was nice and friendly.
The beds are very uncomfortable, the mattresses are old and need to be replaced to new ones, also they were covered in plastic and this makes noise every time you move. We got the room in front of reception desk and we could hear all the noise from outside such as people talking in the middle of the night, cars parking due to the windows aren't good sound isolated.
The price/service comparison is unfair.
the location is amazing with direct access to the lagoon and 5 minutes away by car from Bacalar center, we loved our stay here, people were super nice!
I recently had the pleasure of staying at this hotel for several days, and overall, it was a wonderful experience. The location is quiet and peaceful — it often felt like I had the entire hotel to myself, aside from a couple of brief encounters with other guests. The tranquility was a major highlight for me.
One of the standout features of the hotel is its direct access to the beach. You can walk right downstairs from the hotel to reach the shore, which is such a nice perk. I also noticed they have kayaks available, though I didn’t get a chance to use them. It’s a great option for guests looking for some beachfront adventure.
I was fortunate to receive an upgrade to a large room with a terrace, and it was absolutely fantastic. The extra space and the terrace added so much to the experience. It’s those little touches that make a stay feel special.
The staff at the hotel were incredibly helpful and attentive. Both the lady and the gentleman working there went out of their way to assist me. A special shoutout to the gentleman who helped me secure a taxi at 4:00 AM. Thanks to his help, I made it to the bus station on time — though the bus ended up being late (classic bus experience, right?).
One area where I think the hotel could improve is the availability of snacks and drinks for purchase. They do provide water and coffee, which is appreciated, but there were times when I really wanted to buy some snacks or drinks and found nothing available. It feels like a missed opportunity for the hotel, as selling simple items like chips, nuts, energy bars, sodas, or seltzers would be easy to stock and maintain. This would be such a convenient addition for guests who want a quick bite or drink without having to leave the hotel.
The access to the fabulous lake. Two free kayaks. The lady at the reception was friendly (only Spanish speaking).
Everything was worn down and not maintained. Not even clean. Incuding the sunbeds (with holes), the kayaks (dirty), the sheets (with stains and holes). The platform to enjoy the lake is only 2 by 3 meters - we were lucky that we were the only four people there. No food facilities on walking distance, so you need a car/taxi. Definitely not worth the price. (At first it did not seem possible to pay by creditcard. In the end we could pay by creditcard).
Clean rooms.
Nice access to the lagoon
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