El Roble Nature Hotel & Lagoon

Hotels
8 (66 reviews)
Chetumal-Cancun 4815 , Bacalar , mx

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent staff
Private lagoon access

Categories

Cleanliness
7.46
Standard quality for this hotel tier.
Service
8.43
Le personnel au top.
Location
8.47
Le ponton privé, et on a toute la lagune pour soi.
Room Quality
7.92
Standard quality for this hotel tier.
Amenities
7.95
Les services et les kayaks à disposition.
Value for Money
7.91
Standard quality for this hotel tier.
Food and Beverage
7.96
Standard quality for this hotel tier.
Overall Experience
7.93
Un séjour inoubliable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-04 16:28

Property Description

Serenity by the Lagoon

Tranquil Garden Oasis: Nestled in Bacalar, El Roble Nature Hotel & Lagoon offers a serene escape with a lush garden and a relaxing terrace for guests to unwind.

Comfort and Convenience: Each room at our hotel boasts a charming patio with garden views, ensuring a peaceful stay. Enjoy modern amenities like air conditioning, a safety deposit box, and private bathrooms with complimentary toiletries.

Personalized Service: Our 24-hour front desk, dedicated concierge team, and tour organizing services cater to all your needs, making your stay seamless and memorable.

Experience the beauty of Bacalar at El Roble Nature Hotel & Lagoon. Book now for an unforgettable getaway by the lagoon.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8
Based on 66 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.47
Room Quality: 7.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
M
Marco Antonio family_with_children mx
10
Pros:

Muy amable el personal y a orilla de la laguna

2026-04-04 via Nuitee
A
Armin couple de
9
2026-03-29 via Nuitee
K
katherine family_with_children ch
10
Pros:

Très propre, kayak fonctionnels. Calme, pas de bruit,
Eau dispo
Très bonne pression d'eau dans la douche

Cons:

Quelques fourmis un peu partout dans les chambres.

2026-03-21 via Nuitee
J
Jo-Anne couple ca
9
E
Pros:

The location on the lagoon is lovely. Lots of free parking. The place is a bit tired looking and could use some TLC. The staff were very friendly and helpful. The beds were comfortable. The room was clean.
Our room had a kitchen with a fridge and microwave which proved a god send after spending the day roaming around. We'd bring food back to the room rather than going out again looking for a restaurant.
There is a great restaurant approximately 800 meters on the highway towards Bacalar called El Taco Loco which closes at 6 pm. They do take out!
We were able to book a lagoon tour and picked up/dropped off at the dock so no driving into town. The guide, Roberto, who spoke English, gave an excellent talk about the history, flora, fauna of the lagoon. The tour was one of our highlights on our trip.

Cons:

The access road from the highway is very rough and bumpy so drive slowly. It's difficult to see the sign at night.
If a hair dryer is important, bring your own. None are provided. Rather than using the chairs for luggage a couple of benches for luggage would be a nice addition.

2026-03-18 via Nuitee
P
Puente couple mx
9
Pros:

Las abitacines muy limpias y acogedora

Cons:

La.emtrada para los carros de la.carretera federal al lugar

2026-03-17 via Nuitee
M
Marta couple gb
7
Nice location but the room no. Shame
Pros:

Very nice spot and relaxing.

Cons:

The room wasn’t very nice , there were ants 🐜 inside and the kitchen is a communal one and not very clean.

2026-03-16 via Nuitee
E
Emanuela couple it
9
Raccomandato!
Pros:

Tutto! Camera pulita, posto sulla laguna, staff super accogliente e gentile. Abbiamo potuto anche usare la cucina.
Posto super tranquillo

Cons:

Nulla

2026-03-12 via Nuitee
F
francois family_with_children fr
8
Pros:

Ponton privé, canoë gratuit, parking

2026-03-07 via Nuitee
I
Ivonne solo_traveller us
8
Good value for money.
Pros:

The location is great, wonderful view and staff is super nice.
The room is pretty comfortable.

Cons:

The beach club needs maintenance, the sun shade needs to be mended, and new cushions for beach chairs.
The hotel needs pest control, and a better way to supply healthy food to guests, as it is far from restaurants.

2026-03-06 via Nuitee
A
Ana couple ar
8
Pros:

El trato y la disposición del personal fue excelente .El lugar está limpio y es cómodo , suma que se puedan utilizar los kayacs , incluyendo chalecos salvavidas , dentro de lo que ofrece el lugar.

Cons:

El camino de acceso desde la ruta está bastante deteriorado y dificulta el desplazamiento de los vehículos.

2026-03-05 via Nuitee
S
Sepp solo_traveller ch
6
Schönes, sauberes Zimmer, doch einen ramponierten Steg mit zerschlissen Liegestuhlmatten "Strand" zu
Pros:

Kein Essen zur Verfügung, die Kochmöglichkeit nicht sehr ansprechend

Cons:

Einiges sollte aufgenommen und besser im Stand gehalten werden!

2026-03-02 via Nuitee
S
Solís garcia family_with_children mx
10
2026-03-02 via Nuitee
D
david couple fr
10
Séjour inoubliable! Le lagon bleu!
Pros:

Le personnel au top. Les services et les kayaks à disposition....Le ponton privé, et on a toute la lagune pour soi.....

2025-09-07 via Nuitee
M
Margaret couple us
9
Arrived at location with no preconceptions but certainly learned to like it. Snug with jungle.
Pros:

The room provided us a place to cool off and store our groceries. The shower was excellent. The dock into the lagoon was sweet but apparently this end of the lagoon is very populated, which make affect drainage into nature.

Cons:

Our road was not impassable, but with rain….it presented a small challenge.

2025-08-20 via Nuitee
A
Alessia couple it
8
Consigliato!
Pros:

Gentilezza dello staff, vicinanza al centro e camera spaziosa e curata!

Cons:

Nulla

2025-08-19 via Nuitee
R
Raquel couple es
8
Pros:

Reservamos el alojamiento por su muelle privado con acceso a dos kayaks que puedes usar. Fue una experiencia muy bonita estar en esa zona del hotel, no obstante, no es suficiente para ver las distintas tonalidades del agua, ir hasta los cenotes etc, ya que la laguna es muy grande.
Tiene agua para tu uso e infusiones.

Cons:

La habitación era muy bonita con buen mobiliario, pero no había ningún lugar - armario, cómoda- donde apoyar y dejar tus cosas. Tampoco había mosquitera. Por la noche entra muchísima luz desde una ventana sin cortina del patio que tiene unas lucecitas.
También echamos en falta más información del personal.
El sitio está alejado lo cual puede estar bien si es lo que buscas. Hace falta coche para ir al pueblo.

2025-08-17 via Nuitee
J
Javier family_with_children mx
10
Pros:

La ubicación, está fuera de la ciudad y la laguna está increíble. Estábamos solos en la zona y eso lo hacía perfecto. El agua limpia, sin ruidos, pura naturaleza. El servicio de 10, muy amables, muy familiar, se siente seguro

Cons:

Las camas podrían estar algo mejor, pero es lo de menos, normalmente te pasas todo el día de excursión o visitando la zona, llegas cansado y listo.

2025-08-12 via Nuitee
S
Stéphanie family_with_children fr
9
2025-08-12 via Nuitee
B
Brittany young couple us
10
Ready to go back.
Pros:

Great shower with hot water, balcony with hammock with views (through trees) of the lake, A/C, just a really great room with a big, comfortable bed. The shaded dock with lounge chairs was perfect and we basically had the place to ourselves. The water was a little choppy, so we used the lifejackets that come with the kayaks to make it easier. Very quiet atmosphere, perfect for getting away. There is a dog who pretends to limp sometimes for attention. The cats are cute too. None of the animals get in your way. Also the kitchen for guest use and the tea/coffee in the morning was a bonus, as is the external bathroom that we were able to use to change after we checked out and went for a swim. I only spoke Spanish with the staff. The grounds are beautiful.

Cons:

One of the kayak paddles could use a little repair, but this was a very little thing in a fantastic stay.

2025-05-23 via Nuitee
L
Lopez group mx
10
Exceptional
2025-04-28 via Nuitee